User Guide

15
Troubleshooting
IMPORTANT: If the below troubleshooting can’t solve your problem, please contact
us, UCEC provides you with the full refund.
1. For the Audio and Video Latency:
You need to right-click
“
Video Capture Device
“
then click
“
Filters
”
.You can adjust it
smaller or bigger until the audio and video synchronize.
2. Audio Problems:
1) Check your computer to operate the program's minimum system requirements. It
is very important for it.
2) Check the audio output mode, select“UCEC HD Video Capture”.
3) About the voice has echoes: if you use the OBS Studio software to capture video.
In order to ensure that the recording process is not affected by the microphone, the
following options are selected "Disabled".
4) In the "Audio" interface, select“Sample Rate” of 48KHz for the better sound
quality.