User's Manual

Innovator CHV400BTD ATSC Transmitter Introduction

Technical Manual, Rev. 0 3

Contact Information

The Axcera Field Service Department can be contacted by PHONE at 724-873-8100 or by

FAX at 724-873-8105.

Before calling Axcera, please be prepared to supply the Axcera technician with answers to

the following questions. This will save time and help ensure the most direct resolution to

the problem.

1. What are your Name and the Call Letters for the station?

2. What are the model number and type of system?

3. Is the system digital or analog?

4. How long has the system been on the air? (Approximately when was the system

installed?)

5. What are the symptoms being exhibited by the system? Include the current front

panel LCD readings and what the status LED is indicating on the front panel of

the tray. If possible, include the LCD readings before the problem occurred.

Return Material Procedure

To insure the efficient handling of equipment or components that have been returned for

repair, Axcera requests that each returned item be accompanied by a Return Material

Authorization Number (RMA#). The RMA# can be obtained from any Axcera Field

Service Engineer by contacting the Axcera Field Service Department at 724-873-8100 or

by Fax at 724-873-8105. This procedure applies to all items sent to the Field Service

Department regardless of whether the item was originally manufactured by Axcera.

When equipment is sent to the field on loan, the RMA# is included with the unit. The RMA#

is intended to be used when the unit is returned to Axcera. In addition, all shipping

material should be retained for the return of the unit to Axcera.

Replacement assemblies are also sent with the RMA# to allow for the proper routing of the

exchanged hardware. Failure to close out this type of RMA# will normally result in the

customer being invoiced for the value of the loaner item or the exchanged assembly.

When shipping an item to Axcera, please include the RMA# on the packing list and on the

shipping container. The packing slip should also include contact information and a brief

description of why the unit is being returned.

Please forward all RMA items to:

AXCERA, LLC

103 Freedom Drive

P.O. Box 525

Lawrence, PA 15055-0525 USA

For more information concerning this procedure, call the Axcera Field Service Department

at 724-873-8100.

Axcera can also be contacted through e-mail at info@axcera.com and on the Web at