User's Manual

))MATERIAL RETURN PROCEDURE
In order to efficiently handle equipment or components returned for repair or sent out on loan,
Axcera requests that each returned item be accompanied by a Material Return Authorization
Number (MRA#).
To obtain an MRA follow the procedures below:
pp Call Axcera Customer Service at (724)-873-8100
or FAX [phone]
pp A Service Engineer will provide you with an MRA#
pp Write the MRA# on the packing list or in the case of repairs, a
note describing the reason for return. Also, be sure to include contact
information.
pp Send ALL MRA items to the following address
Axcera, LLC
103 Freedom Drive P.O. Box 525
Lawrence, PA 15055-0525
%% TELEPHONE TECHNICAL SUPPORT
Axcera currently provides free telephone technical support. When calling, be prepared to
provide the following information:
pp Transmitter model # AND Serial #
pp Status of front panel LED’s (are any red LED’s on ?)
pp Have a copy of your operation manual ready prior to calling
From 8:00 AM - 5:00 PM EST call [phone] for technical support