Instruction Manual

6X Series Liquid-Cooled Transmitter Chapter 1, Introduction
Instruction Manual, Rev. 0 1-5
Before calling Axcera, please be prepared to supply the Axcera technician with answers to
the following questions. This will save time and help insure the most direct resolution to
the problem.
1. What are the Customers’ Name and call letters?
2. What are the model number and type of transmitter?
3. Is the transmitter digital or analog?
4. How long has the transmitter been on the air? (Approximately, when was the
transmitter installed?)
5. What are the symptoms being exhibited by the transmitter? Include the current LCD
and/or touch screen readings. Also the status of LEDs on the front panels of the
trays or modules. If possible, include the LED, LCD and/or touch screen readings
before the problem occurred.
1.5 Material Return Procedure
To insure the efficient handling of equipment or components that have been returned for
repair, Axcera requests that each returned item be accompanied by a Return Material
Authorization Number (RMA#). The RMA# can be obtained from any Axcera Service
Engineer by contacting the Axcera Technical Service Department by Phone at 724-873-
8100 or by Fax at 724-873-8105. This procedure applies to all items sent to the
Technical Service Department regardless of whether the item was originally
manufactured by Axcera.
When equipment is sent to the field on loan, the RMA# is included with the unit. The
RMA# is intended to be used when the unit is returned to Axcera. In addition, all shipping
material should be retained for the return of the unit to Axcera. Replacement assemblies
are also sent with the RMA# to allow for the proper routing of the exchanged hardware.
Failure to close out this type of RMA# will normally result in the customer being invoiced
for the value of the loaner item or the exchange assembly.
When shipping an item to Axcera, please include the RMA# on the packing list and on the
Axcera-provided shipping container. The packing slip should also include contact
information and a brief description of why the unit is being returned.
Please forward all RMA items to:
Axcera
Customer Service Department
103 Freedom Drive
P.O. Box 525
Lawrence, PA 15055-0525 USA
For more information, concerning this procedure, call the Axcera Customer Service
Department.
Axcera can also be contacted through e-mail at [e-mail] and on the Web at
www.axcera.com.
1.6 Limited One-Year Warranty for Axcera Products
Axcera warrants each new product that it has manufactured and sold against defects in
material and workmanship under normal use and service for a period of one (1) year
from the date of shipment from Axcera's plant, when operated in accordance with