Model: UCK-G2-PLUS
Table of Contents Introduction 3 Hardware Overview 5 Hardware Installation 10 Powering the Cloud Key Gen2 Plus 11 Optional Rackmount Accessory 12 Setting Up UniFi SDN via App 14 Pre-installed Software 19 Setting Up UniFi Protect via App 20 Chrome Instructions 26 Setting Up UniFi SDN 27 Setting Up UniFi Protect 31 Cloud Key G2+ Settings 36 HDD Replacement 38 Specifications 40 Safety Notices 41 Electrical Safety Information 41 Limited Warranty 41 Compliance 44 Declaration o
Introduction Thank you for purchasing the Ubiquiti Networks® UniFi® Cloud Key Gen2 Plus. This Quick Start Guide is designed to guide you through installation and also includes warranty terms. Package Contents UniFi Cloud Key Gen2 Plus System Requirement Web Browser: Google Chrome (Other browsers may have limited functionality.) TERMS OF USE: All Ethernet cabling runs must use CAT5 (or above).
Network Topology A DHCP-enabled network (for the Cloud Key Gen 2 Plus to obtain an IP address) UniFi Cloud Key Gen2 Plus UniFi PoE Switch LAN UniFi Security Gateway (DHCP Server) WAN Internet Sample Network Diagram 4
Hardware Overview Front Panel LED LED Color State Status White Solid Device is ready to be configured Flashing Device is booting up Device is initializing/deinitializing Blue Heartbeat Firmware update in process Solid Device is configured and ready Flashing Main power has been lost and device is counting down. If power is restored within 10 seconds, the device will return to its previous state. If power is not restored within 10 seconds, the device will safely shutdown.
Front Panel LCD Screen HDD Bay HDD Bay Removable hard drive tray for 2.5" SATA drive LCD Screen Device Status display.
Back Panel Reset Button microSD Slot USB Type C Port Power Button USB Type C Power Port Ethernet Port Reset The Reset button serves two functions: • Restart Press and release the Reset button quickly. • Restore to Factory Default Settings Press and hold the Reset button for more than five seconds, until the status LED begins flashing white. Power Button Press to turn the Cloud Key Gen 2 Plus on or off. USB Type C Power Port Used for power if PoE is not available. Quick Charge 2.0 or Quick Charge 3.
Side Panels Security Slot Rack-Mount Notch Rack-Mount Notch Security Slot Allows the Cloud Key Gen 2 Plus to be used with a Kensington security lock (not included). When used, it also prevents removal of the HDD while the device is in use. Rack-Mount Notch Secures the Cloud Key Gen2 Plus into the docking bay of the optional Rackmount Accessory, model CKG2-RM (sold separately). The Rackmount Accessory allows you to install the Cloud Key Gen2 Plus in a standard 19" rack.
Bottom Panel 13-Pin Connector HDD Latch 13-Pin Connector Connects the Cloud Key Gen2 Plus to the optional Rackmount Accessory, model CKG2-RM (sold separately). The CKG2-RM has a docking bay for the Cloud Key Gen2 Plus and allows you to install it in a standard 19" rack. Note: Out of the box, the 13-Pin Connector is covered with a black sticker to protect it from dust and dirt. Only remove the sticker if using the Cloud Key Gen2 Plus with the optional Rackmount Accessory.
Hardware Installation 1. Connect an Ethernet cable (not included) to the Ethernet Port. 2. Connect the other end of the Ethernet cable to a port on a network switch, such as a UniFi PoE Switch.
Powering the Cloud Key Gen2 Plus Use an 802.3af-compliant switch, such as a UniFi PoE Switch, a USB power source, or 48V PoE adapter (not included). UniFi Switch The Cloud Key Gen 2 Plus can be powered by a UniFi PoE Switch or other 802.3af-compliant switch.
Optional Rackmount Accessory There is an optional UniFi Rackmount Accessory (sold separately) that can mount the Cloud Key Gen2 Plus in a standard 19" rack. Lock Tab Docking Bay To install the Rackmount Accessory, follow these instructions: 1. Attach the Rackmount Accessory to the rack using four Mounting Screws. (If the rack has square slots, then use Cage Nuts with the Mounting Screws.) 2. Connect an Ethernet cable (not included) to the Ethernet Port on the front of the Rackmount Accessory. 3.
When connecting the Cloud Key Gen2 Plus to the Rackmount Accessory, the width of the Docking Bay must be adjusted to accommodate the dimensions. To adjust the Docking Bay: 1. Press down on the Lock Tab and slide the docking bay cover open until it locks into place. 2. Remove the pre-installed sticker from the 13-pin connector. 3. Insert the Cloud Key Gen2 Plus into the docking bay once the following three conditions are met: a. The 13-pin connector is face up b. The LCD screen is face forward c.
Setting Up UniFi SDN via App Download and install the UniFi SDN app to configure the Cloud Key Gen2 Plus. Note: Ensure that Bluetooth is enabled on your mobile device. You will need to set up the Cloud Key Gen2 Plus with your mobile device and be within 1.5 m (5’) from where it is installed. 1. Launch the app and tap the + icon to add a new controller.
2. Once detected, the app will automatically connect to the Cloud Key Gen2 Plus and the LED will begin to flash blue. If more than one controller is detected, swipe through the app screens horizontally until you locate the correct Cloud Key Gen2 Plus. Then tap Set up this controller. 3. Once connected, the corresponding Controller Setup screen will appear. Enter a name for the UniFi SDN controller and select the appropriate Country and Time Zone information. When you are finished, tap Next.
4. When the Cloud Controller Access screen appears, select the services you wish to enable by tapping the toggle switch to on, for each of the following items: Enable Cloud Access, Allow Local Login with SSO, and Enable UniFi Protect. When you are finished, tap Next. Note: To ensure continuous accessibility to the Cloud Key Gen2 Plus once setup is complete, turn the Cloud Access option on.
5. When the Adopt Devices screen appears, tap the device (or devices) you wish to adopt. To skip the adoption process, tap Finish and proceed to step 8. 6. Once you’ve selected one or more UniFi Access Points to adopt, an additional step will be added to the setup process allowing you to create a wireless network. Tap Next to continue.
7. When the Add Wireless Network screen appears, tap the toggle switch to on and create a wireless network name and password. When you are finished, tap Finish. Note: You may also create an optional guest network by tapping the Enable Guest Access toggle switch to on and following the on-screen instructions. 8. Leave the app open until the configuration process is complete.
9. Installation is now complete. When the Setup Complete screen appears, tap Done. 10. The Cloud Key Gen2 Plus will now appear in the list of available controllers.
Pre-installed Software The UniFi SDN Controller and UniFi Protect software applications come pre-installed on the Cloud Key Gen2 Plus. Note: You can run the UniFi SDN Controller or UniFi Protect software individually, or you can run both applications simultaneously. Setting Up UniFi Protect via App Download and install the UniFi Protect app to configure the Cloud Key Gen2 Plus.
2. When the Controllers screen appears, it will list any existing managed UniFi Protect controllers, as well as the status of the cloud services and version information for each. To add a new controller, tap Add Controller. Note: If your app was previously connected to a controller, it will automatically connect to that controller. 3. When the Cloud Key Gen2 Plus is discovered, tap Set up this device and wait for it to connect.
4. Once connected, the first of two Device setup screens will appear. Enter a Device name for the UniFi Protect controller and tap Next. 5. When the second Device setup screen appears, select the services you wish to enable by tapping the toggle switch to on, for each of the following items: Enable Cloud Access (which is currently enabled by default and cannot be disabled at this time), Allow Local Login with SSO, and Enable UniFi SDN. When you are finished, tap Next.
6. When the Camera Setup screen appears, tap Add cameras now to set up UniFi cameras connected to your network. 7. When the Select cameras screen appears, tap each camera in the list you would like to add to your UniFi Protect system. Tap Set up cameras to continue. Note: If you don’t see any cameras listed, check for proper connectivity to each camera. For UVC-G3-Micro cameras, ensure that your mobile device is within five feet of the camera in order for Bluetooth to detect them.
8. A Name your camera screen appears individually for each camera you selected in step 7. Enter a name for each camera and tap Next, repeating this process until all cameras have been named. 9. If necessary, any camera requiring a firmware upgrade will update at this time. Once completed, a live view of each camera will display in the app.
10. Tap the side menu in the upper-left corner of the app for additional information. a. Tap Cameras to view the live feeds for your cameras. b. Tap Users to view, add, or delete users in UniFi Protect. c. Tap System Settings to view configuration information or to reset your controller. d. Tap Sign Out to log out of UniFi Protect. e. Tap Add Cameras to add additional cameras. Note: You can run the UniFi SDN Controller or UniFi Protect software individually, or you can run both applications simultaneously.
Chrome Instructions Use the Chrome browser to set up your Cloud Key Gen2 Plus. 1. Ensure that your host system is on the same Layer-2 network as the Cloud Key Gen2 Plus. 2. Launch the Chrome web browser and type the IP address of your Cloud Key Gen2 Plus into the address field. Press enter (PC) or return (Mac). https://192.168.1.8 Note: The IP address of your controller can be found on the front panel LCD of your Cloud Key Gen2 Plus. 3. When the following splash screen appears: a.
Setting Up UniFi SDN 1. When the UniFi Setup Wizard screen appears, select your country and timezone and click Next. 2. Select each of the devices you would like to configure and click Next. 3. If configuring a UniFi access point during setup, a Configure WiFi screen will prompt you to create a wireless network name (SSID) and password. If you want to skip this step and set your access point up at a later time, click Skip.
4. On the Controller Access screen, create an admin account for the SDN controller and click Next. 5. Confirm your SDN settings and click Finish. To update any of these settings, click Back to visit a previous section and make the necessary changes. When you return to this screen, click Finish. 6. Enter the login credentials for your UBNT account and click Enable Cloud Access. If you do not have an account, click Register Now and follow the on-screen prompts to create one.
Accessing UniFi SDN 1. Launch the Chrome web browser and type the IP address of your Cloud Key Gen2 Plus into the address field. Press enter (PC) or return (Mac). https://192.168.1.8 2. When the splash screen appears, click Launch under UniFi SDN. 3. Enter the username and password credentials associated with your UBNT or cloud access account and click Sign In. 4.
Controller Sections Icon Description The Dashboard screen provides a visual overview of your network’s status, including latency and throughput information for each client and device. The Statistics screen provides a visual representation of the clients and network traffic on your managed UniFi SDN network. The Map section allows you to create maps (either upload custom images of your location(s) or use Google Maps™) for a visual representation of your SDN network and also view your system topology.
Setting Up UniFi Protect 1. Set up and configure your NVR. a. Enter a name in the NVR Name field. b. Select your timezone from the Timezone dropdown list. c. Click End User License Agreement to view the license and click the checkbox to accept the license agreement. d. Click Next. 2. Create a system admin account for your NVR. a. Enter a username in the Username field. b. Enter a password in the Password field. c. Confirm the password by entering it a second time in the Confirm Password field. d.
3. Add your cameras to UniFi Protect. a. Click the checkbox next to each camera you would like to add. Click Select All to add all of the cameras listed. b. Enter a name to identify each camera you've selected. c. Click Add Selected Cameras to continue. 4. Click Allow to link your NVR to your cloud account. 5. Click Ubiquiti to sign in to your cloud account.
6. When the setup process finishes, click Continue. 7. The UniFi Protect system is now complete.
Accessing UniFi Protect 1. Launch the Chrome web browser and type the IP address of your Cloud Key Gen2 Plus into the address field. Press enter (PC) or return (Mac). https://192.168.1.8 2. When the splash screen appears, click Launch under UniFi Protect. 3. Enter the username and password credentials associated with your UBNT or cloud access account and click Submit. 4. The Cameras screen lists all of the cameras currently managed by UniFi Protect. • Click Add Cameras to add more cameras to the system.
UniFi Protect Sections The Cameras screen lists all cameras currently managed by UniFi Protect. The Live View screen lists all live view layouts for UniFi Protect. Click Add Live View to create a new live view. Review events recorded by UniFi Protect. Customize your events by selecting a camera from the drop-down list and creating a specific date range of recordings to view. You can also choose a date range from one of the pre-defined shortcuts in the upper-right menu.
Cloud Key G2+ Settings Enter the username and password credentials associated with your UBNT or cloud access account and click Login to access the UniFi Management Portal. Accessing UniFi Management Portal 1. The UniFi Management Portal opens up to the Overview section of the Cloud Key Gen2 Plus settings and configuration. To view system statistics, click System Stats. To view the current configuration, click Configure. 2.
3. The System Stats screen provides statistical information about the Cloud Key Gen2 Plus, including workload, temperature, and memory usage. 4. From the Overview screen, click Configure to access the system settings and application services information. 5. Use the Configuration screen to update the system settings, restart the Cloud Key Gen2 Plus, or start/stop any of the pre-installed application services.
HDD Replacement The Cloud Key Gen2 Plus comes pre-installed with a 1TB SATA HDD. If you want to replace it, you must use a 2.5” SATA HDD and follow these instructions: 1. Back up your controller configurations. Controller configurations are stored on the hard drive and will be reset when a new hard drive is inserted. 2. Power off the Cloud Key Gen 2 Plus to prevent any software disruption. 3. On the bottom of the Cloud Key Gen 2 Plus, slide the HDD Latch to release the HDD tray.
5. Insert one side of the replacement HDD into the tray first, at a slight angle. 6. Press the other side down into place and ensure the drive is fully seated and secure on both sides. 7. Slide the HDD tray back into the drive bay and press firmly until it is fully seated and all the way in.
Specifications UCK-G2-PLUS Dimensions Weight Enclosure Management Interface Hard Drive Capacity Device Capacity UniFi Protect Mode UniFi SDN + Protect eMMC Memory Networking Interface Buttons LEDs Power Method 131.16 x 27.10 x 134.20 mm (5.16 x 1.07 x 5.28") 582 g (1.28 lb) Anodized Aluminum UniFi Management Portal; UniFi SDN; UniFi Protect 1 TB 2.
Safety Notices 1. Read, follow, and keep these instructions. 2. Heed all warnings. 3. Only use attachments/accessories specified by the manufacturer. WARNING: Do not use this product in a location that can be submerged by water. WARNING: Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning. Electrical Safety Information 1.
(V) (VI) (VII) has been damaged or impaired as a result of using third party firmware; has no original Ubiquiti MAC label, or is missing any other original Ubiquiti label(s); or has not been received by Ubiquiti within 30 days of issuance of the RMA.
Returns No Products will be accepted for replacement or repair without obtaining a Return Materials Authorization (RMA) number from UBIQUITI NETWORKS during the warranty period, and the Products being received at UBIQUITI NETWORKS’ facility freight prepaid in accordance with the RMA process of UBIQUITI NETWORKS. Products returned without an RMA number will not be processed and will be returned freight collect or subject to disposal.
Compliance FCC Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions. 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation.
Battery Warning 1. Do not expose batteries to heat or fire. Avoid storage in direct sunlight. 2. Do not use any batteries that are not designed for use with this device. 3. Always purchase the battery recommended by the device manufacturer for the equipment. 4. Secondary cells and batteries need to be charged before use. Always use the correct charger and refer to the manufacturer’s instructions or equipment manual for proper charging instructions.
RoHS/WEEE Compliance Statement English European Directive 2012/19/EU requires that the equipment bearing this symbol on the product and/or its packaging must not be disposed of with unsorted municipal waste. The symbol indicates that this product should be disposed of separately from regular household waste streams. It is your responsibility to dispose of this and other electric and electronic equipment via designated collection facilities appointed by the government or local authorities.
Français La directive européenne 2012/19/UE exige que l’équipement sur lequel est apposé ce symbole sur le produit et/ou son emballage ne soit pas jeté avec les autres ordures ménagères. Ce symbole indique que le produit doit être éliminé dans un circuit distinct de celui pour les déchets des ménages.
Declaration of Conformity български [Bulgarian] С настоящото UBIQUITI NETWORKS декларира, че този тип радиосъоръжение UCK-G2-PLUS е в съответствие с Директива 2014/53/ЕС. Цялостният текст на ЕС декларацията за съответствие може да се намери на следния интернет адрес: www.ubnt.com/compliance Hrvatski [Croatian] UBIQUITI NETWORKS ovime izjavljuje da je radijska oprema tipa UCK-G2-PLUS u skladu s Direktivom 2014/53/EU. Cjeloviti tekst EU izjave o sukladnosti dostupan je na sljedećoj internetskoj adresi: www.
Malti [Maltese] B’dan, UBIQUITI NETWORKS, niddikjara li dan it-tip ta’ tagħmir tar-radju UCK-G2-PLUS huwa konformi mad-Direttiva 2014/53/UE. Id-dikjarazzjoni tal-konformità tista’ tiġi kkonsultata minn www.ubnt.com/compliance Norsk [Norwegian] UBIQUITI NETWORKS erklærer herved at utstyret UCK-G2-PLUS er i samsvar med de grunnleggende krav og øvrige relevante krav i direktiv 2014/53/EU. Den fulle teksten til EU-samsvarserklæringen er tilgjengelig på følgende internettadresse: www.ubnt.
Online Resources Website www.ubnt.com Support help.ubnt.com Community community.ubnt.com Downloads downloads.ubnt.com Ubiquiti Networks, Inc. 685 Third Avenue, 27th Floor New York, NY 10017 USA ©2018 Ubiquiti Networks, Inc. All rights reserved. Ubiquiti, Ubiquiti Networks, the Ubiquiti U logo, the Ubiquiti beam logo, TOUGHCable, UniFi, UniFi Protect, and UniFi SDN are trademarks or registered trademarks of Ubiquiti Networks, Inc. in the United States and in other countries.
