User's Manual
21
Product Warranty
Warranty Terms
Each of our manufactured products (a “Product”) is warranted against defects in materials and
workmanship for a period of one (1) year from the date of original purchase when used under normal
conditions and consistent with applicable Product documentation, subject to the other terms in this
Product Warranty.
Warranty Service
If we determine that the hardware components of a Product do not conform to this Product Warranty
during the applicable warranty period we will, at our option, repair or replace the Product, or refund the
original purchase price of the Product.
Returns
To benet from this Product Warranty, you must obtain an RMA during the warranty period. You will
be responsible for delivering the Product to the designated RMA address, freight prepaid, for warranty
service. We will pay the return freight for the Product using a service of our choice. You may request, and
will be solely responsible for, payment of any shipping upgrades. Any Product shipped to us under an
RMA, but which is not covered by this Product Warranty, will not be returned.
To obtain an RMA, please use our online RMA Request form, located at: www.ampli.com/RMA
You will be required to supply the following information: name, contact information, and shipping
information; date of purchase of the Product (we may request a copy of the invoice as proof of purchase);
problem description; MAC Address of the Product; and troubleshooting actions taken so far. By
submitting an RMA Request, you conrm all terms in this Product Warranty.
Following warranty service, a repaired or replacement product may be returned to you as the Product was
congured when originally purchased. You are responsible for all back-up, recovery and reinstallation of
other software or data.
For customers outside of the United States: you are required to use your own shipping account when
sending the Product; the commercial invoice must declare “return for repair” and “no commercial value”;
the total value of the commercial invoice cannot exceed $10.00 USD. If these steps are not followed, the
RMA Request will not be accepted or fullled. You are responsible for all applicable duties and customs
charges for shipment of a Product to and from us.