User's Guide

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【TROUBLESHOOTING 】
【PRODUCT CARE 】
【WARRANTY INFORMATION 】
【WARRANTY CARD】
【REPAIR HISTORY】
【ERROR CODES 】
【Device Deployment】
01 System Protection
Please follow the instructions to properly configure the device. Unconfigured
devices will revert to system protection mode to save power.
1. Device setup failure when using the UbiBot App
There are several factors that can affect the setup process. The followings are
common issues:
①WiFi frequency: The Device can only connect to 2.4GHz networks, channels
1-13.
2. Failure to Sync Data Please check the following:
①With the device swithced on, press the power button once to trigger a
manual data sync. You can hear " sync completed" after the data being
transferred. If it says "sync failed", try the next steps.
②Check that the device has sufficient battery power for the WiFi to work. WiFi
takes a lot of power -- the device may be on, but unable to connect to the WiFi.
Please check the battery icon on the screen. Recharge the device before it runs
out of the power.
③Make sure your device's WiFi router has a working Internet connection (for
instance, try to access www.ubibot.io using a mobile connected to the same
WiFi).
3.Can I Use the Device without a Network Connection? How do I Access the
Data?
The device will continue working without a network connection and can store
up to 300,000 readings in its memory. Real-time readings are displayed on
screen and you can access the data in the following ways:
①Move the device to an area where there is a WiFi connection which the device
can connect to. Press the button to trigger a manual data sync. You can hear "
sync completed" after the data being transferred. You can now take the device
back to the measurement location (Recommended).
②Use your mobile phone and enable Internet Connection Sharing. This can
work well when your devices are installed in an area with limited or no WiFi
coverage.
③Use a Windows laptop and the Micro USB cable to connect to the device
manually. You can now perform a data export to your computer using the PC
Offline Tools.
Please always follow the instructions contained in this manual.
Always mount the device on a stable surface.
Keep away from acidic, oxidising, flammable or explosive substances.
When handling the device, avoid using excessive force and never use
sharp instruments to try and open it.
4.WiFi Connection Problems Please refer to the list of potential issues above.
If your WiFi password has changed, or if you move the device to a new WiFi
environment, you need to go through the device setup again (p.06).
1. This device is warranted to be free of defects in materials and workmanship
for a period of up to one year from the original purchase date. This warranty
does not cover damage caused by normal wear, misuse, abuse or incorrect
repair. To claim under this limited warranty and to obtain warranty service,
email Ubibot® Customer Support at support @ubibot io to obtain instructions
on how to pack and ship the product back to us.
2. The following situations will not be covered by the warranty:
①Issues arising after the warranty period has ended
②Malfunction or damage caused by improper or not operating the device
according to the instructions.
③Damage occurring from operating device outside the recommended
temperature and humidity range, damage from contact with water, damage
from applying excessive force to the device or any cables and connectors.
④Natural wear and aging of materials.
⑤Failure or damage caused by unauthorized removal of the product.
⑥We are only liable for faults due to manufacturing or design. We are not
responsible for damage caused by Force Majeure or acts of God.
5. Why are my device Temperature readings not accurate?
The measured temperature may be affected by several factors, thus the device
may temporarily show inaccurate temperatures during and after the initial
setup. Please visit www.ubibot.io/category/faqs/ to view the specific causes
and corresponding solutions.
For any other problems, please visit www.ubibot.io/category/faqs. Alterna-
tively, email customer support at [e-mail] to get assistance.
②WiFi password: Go through the device setup again (p.06) and ensure that you
have set the correct WiFi password for the network.
③WiFi security type: The Device supports OPEN, WEP, or WPA/WPA2 types.
④WiFi channel width: Make sure it is set to 20MHz or "Auto".
⑤Internet connection: Make sure your device's WiFi router has a working
Internet connection (for instance, try to access www.ubibot.io using a mobile
connected to the same WiFi).
⑥Low battery power: WiFi uses a lot of power. Your device may be able to
power on but may not have enough power for the WiFi. Please charge the
device.
⑦Signal strength: Check you are in range for your WiFi, or if using mobile data,
make sure you have a good signal.
For direct problem diagnosis, please use the PC Offline Tools to go through the
setup process and contact us with the response error code in Tools->Get Device
Last Error. This can help us to remotely diagnose. You can download the
software at www.ubibot.io/setup/
02 WiFi Connection Failed
Please refer to the Troubleshooting section 4 on page 22.
03 Failed to Connect to Server
Please refer to the Common Questions at www.ubibot.io/category/faqs.
04 Device Activation Failed
Please refer to the Troubleshooting section 1 on page 19.
05 Data Save Failure
This can happen when there is a power disruption while saving data when the
power is disrupted while data is being saved.
06 Incorrect Data Format
This can happen when there is a power disruption while saving data.
07 Data Sync Failed
Please refer to the Troubleshooting section 2 on page 20.
Two ways to fix the device:
①using screws to mount on a plain surface.
②using cable tie to secure.
The diameter of the mounting hole is 6.8mm.
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Thank you for buying the UbiBot GS1. If you have any problems and wish to claim
under the limited warranty, first contact our customer service team using the email
address on the back of this book. If Customer Service asks you to return you product
to us, please complete the following details and include this form in the package.
First Repair
Second Repair
Date of Repair: Repaired by:
Date of Repair: Repaired by:
Problems Description Reason for Problems Repair Description
Problems Description Reason for Problems Repair Description
Only to be completed by UbiBot technicians