Specifications

Chapter 4— Troubleshooting
44 IPL Programmer’s Reference Manual
Troubleshooting Checklist
Even though Intermec designed your printer to operate under harsh
conditions, you may still encounter error messages. You can easily fix most
of the errors you encounter and consequently not delay operation of the
printer for very long.
If you receive an error message or encounter a functional problem with the
printer, you should perform these steps:
To troubleshoot your printer
1 Send a <BEL> command to the printer and see if the printer sends an
error message to the host in response.
2 If there is an error message, find it in the section called “Interpreting
Error Codes and Solving Problems,” later in this chapter. Follow the
instructions in the table to correct the problem.
Or:
If the printer does not send an error message to the host, try to locate
the symptom in the “Printer Operation Problems” and “Print Quality
Problems” sections of the printer user’s manual. Follow the instructions
in the manual to correct the problem.
3 Clean the printer components and check all connections. See your user’s
manual for instructions.
4 If the problem persists, contact Intermec Technical Support (1-800-
755-5505) in North America. If you are an international customer,
contact your local Intermec representative.
How the Printer Handles Error Conditions
This section describes how the printer handles error conditions that may
occur while you use IPL commands.
Syntax Errors
The printer responds to syntax errors in the messages it receives from the
host by attempting to execute the commands. It does not ignore a
command with a syntax error; instead, the printer produces output, even if
it is wrong. This output helps determine what went wrong and what
should be done to correct the problem.