Ubee DDW366 Dual-Band Concurrent Advanced Wireless Gateway Firmware Version: 8.16.xxxx Subscriber User Guide Cox Communications September 2014 www.ubeeinteractive.com 8085 S. Chester Street, Suite 200 Englewood, CO 80112 1.888.390.8233 Sales (email): amsales@ubeeinteractive.com Support (email): amsupport@ubeeinteractive.
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Contents 1 Introduction 1 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 Understanding Safety and Regulatory Information 1 Understanding Connections and Applications 3 Requesting Support 3 Checking Device Package Components 3 Understanding the Device Panels, Connections and LEDs 5 Understanding Specifications, Standards, and Firmware 7 Understanding Default Values and Logins 9 Understanding the Device Label 10 2 Installing the DDW366 12 2.1 2.2 2.
7.3 Using the Remote Log Option 58 8 Understanding the Access Control Menu 60 8.1 8.2 8.3 8.4 Using the User Setup Option 60 Using the Basic Option 62 Using the ToD Filter Option 64 Using the Local Log Option 66 9 Understanding the Wireless Menu 67 9.1 9.2 9.3 9.4 9.5 9.6 9.
1 Introduction Welcome to the Ubee family of data networking products. This guide is specific to the DDW366 Dual-Band Concurrent Advanced Wireless Gateway for subscribers of Cox Communications cable services. This document serves the following purposes: Provides instructions on how to install, connect and operate the DDW366. Provides directions for accessing the Web user interface (UI) for configuration and management of the device.
Ubee Interactive Understanding Safety and Regulatory Information Follow basic safety precautions to reduce the risk of fire, electrical shock, and injury. To prevent fire or shock hazard, do not expose the unit to rain and moisture or install this product near water. Never spill any form of liquid on or into this product. Do not use liquid cleaners or aerosol cleaners on or close to this product. Clean with a soft dry cloth. Do not insert sharp objects into the product’s module openings or empty slots.
Ubee Interactive Understanding Connections and Applications Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator & your body. This device has been designed to operate with an antenna having a maximum gain of 2 dBi. This device must not be co-located with or operating in conjunction with any other antenna or transmitter. 1.
Ubee Interactive Checking Device Package Components Item Description 1 - Power Cable Input: 90-120VAC, 50-60Hz, 0.9A Max. CE and UL Certified Sample image, actual appearance subject to change.
Ubee Interactive Understanding the Device Panels, Connections and LEDs 1.5 Understanding the Device Panels, Connections and LEDs 1.5.1 Understanding the Device Front and Rear Panels The following images represent the device front and rear panels. Connection descriptions are provided in section 1.5.2., and LED descriptions are provided in section 1.5.3.
Ubee Interactive 1.5.2 Understanding the Device Panels, Connections and LEDs Understanding the Device Connections The following table describes the connections on the device. Item 1.5.3 Description USB Connects to USB devices such as flash drives, hard disk drives, and printers. ETH1 ETH2 ETH3 ETH4 Connects to Ethernet devices such as computers, gaming consoles, and/or routers/hubs using an RJ45 cable.
Ubee Interactive Understanding Specifications, Standards, and Firmware FRONT PANEL LED Color Description 2.4G Blue On – 2.4G WiFi is enabled. Off – 2.4G WiFi is disabled. 5G Blue On – 5G WiFi is enabled. Off – 5G WiFi is disabled. WPS BUTTON (top of device) White If not used, the LED is off.
Ubee Interactive Understanding Specifications, Standards, and Firmware Downstream* Frequency Range: 88MHz ~ 1002MHz Modulation: 64 / 256 QAM Channel Bandwidth: 6 MHz Maximum Data Rate per Channel (up to 8 channels): DOCSIS = 30 Mbps (64 QAM), 42 Mbps (256 QAM), Total Max Bandwidth (8 Channels): DOCSIS = 343 (304) Mbps Symbol Rate: 6952 Ksps RF (cable) Input Power: -15 to +15dBmV (64 QAM), -15 to +15dBmV (256 QAM) Input Impedance: 75 Ω Upstream* Frequency Range: 5MHz ~ 42MHz Modulatio
Ubee Interactive Understanding Default Values and Logins Physical and Environmental 1.7 Dimensions: 11.125” (284mm) x 10.5” (266mm) x 2” (50mm) Weight: 1134g (2.5 lbs.) (Contains internal PSU) Input: 90-120VAC, 50-60Hz Output: 12V 2.92A Operating Temperature: 0°C ~ 40°C (32°F ~ 104°F) Humidity: 5~90% (non-condensing) Understanding Default Values and Logins The DDW366 is pre-configured with the default parameters for Cox Communications. Some regions may change default values.
Ubee Interactive Understanding the Device Label Device Name: UbeeAP Login Default Values Standard User Web Interface Login Username: user Password: user Note: After initially logging in to the DDW366, you will be asked to change your password for security reasons. Refer to Changing the User Password on page 19 for more information. 1.8 Understanding the Device Label The following is an example of the housing label for the DDW366. Descriptions are provided in the table below.
Ubee Interactive Understanding the Device Label Item Description Password (Key) Defines the unique WPA pre-shared key for the device. It is also called the network key. The WPA pre-shared key for the DDW366 is the 13 characters of the modem’s serial number. WPS PIN A randomly generated 8-digit number in accordance with the WPS specification. Hardware Version Defines the internal version number that identifies the hardware design. DC DC (Date Code) indicates the date of manufacture.
2 Installing the DDW366 Use the information in this chapter to set up and connect the DDW366, connect additional devices, and troubleshoot the installation. Topics See the following topics: Setting Up and Connecting the DDW366 on page 12 Connecting Devices to the Network on page 14 Troubleshooting the Installation on page 16 2.1 Setting Up and Connecting the DDW366 Use the following instructions to set up and connect the DDW366.
Ubee Interactive Setting Up and Connecting the DDW366 5. Power on your PC. The PC must have an Ethernet network adapter or Ethernet port and an Internet browser installed, such as Internet Explorer. The following browsers are supported: For Windows 2000, XP, Vista, Windows 8, Windows 7, Google Chrome, Firefox 1.07 and higher, Internet Explorer v7 and above. For MAC OS X, 10.2, and higher, Firefox 1.07 and higher, Safari 1.x and higher. 6.
Ubee Interactive Connecting Devices to the Network The screws should protrude from the wall so that you can fit the device between the head of the screw and the wall. If you install the screws in drywall, use hollow wall anchors to ensure the unit does not pull away from the wall due to prolonged strain from the cable and power connectors. 2. Mount the device on the wall. 2.2 Connecting Devices to the Network Use the instructions below to connect network devices and validate device functionality.
Ubee Interactive 2.2.2 Connecting Devices to the Network Connecting a Wireless Device Use the following steps to connect a wireless device to the cable modem (for example, a laptop computer). Default values are shown in the steps below. Steps To connect a wireless device to the DDW366: 1. Access the wireless networking feature on your wireless device. Windows Users: Double-click the Wireless Network Connection icon in the system tray (lower-right side of the Windows desktop).
Ubee Interactive Troubleshooting the Installation Example pre-shared key: C1V3X11000023 If using WPS, enter the WPS personal identification number (PIN). The WPS PIN is a randomly-generated number found on the Wireless Primary Network screen. Refer to Using the Primary Network Option on page 77. The WPS PIN can also be found on the device label. Refer to Understanding the Device Label on page 10. WPA-WPA2 TKIP+AES is the default encryption method. 3.
Ubee Interactive Troubleshooting the Installation If you are using a cable splitter, remove the splitter and connect the cable modem directly to the cable wall outlet. Wait for the cable modem to re-establish communications with the cable service provider. Try a different cable. The Ethernet cable may be damaged. If none of these suggestions work, contact your service provider’s tier II support for further assistance.
3 Using the Web User Interface The Web user interface (UI) for the DDW366 is easy to use and allows you to view and configure settings for your wireless gateway device. You can validate the installation by accessing the Web user interface on the device. Topics See the following topics: Accessing the Web User Interface Locally on page 18 3.1 Accessing the Web User Interface Locally Access the Web user interface for the DDW366 from a Web browser, such as Internet Explorer on a Windows computer.
Ubee Interactive Accessing the Web User Interface Locally page 19 for detailed instructions on changing your password. Note: Refer to Using the Software Option on page 21 for detailed field descriptions of the Status>Software screen. 3.1.1 Changing the User Password After successfully logging in to the DDW366 for the first time, the following pop-up window will appear, prompting you to change your password for security purposes. Click OK.
Ubee Interactive Accessing the Web User Interface Locally You will be returned to the login screen again. Enter the username (user) and the new password. Click OK. The Status>Account screen will appear again and will indicate that the password change has been accepted.
4 Understanding the Status Menu The Status menu of the Web user interface allows you to access information about the DDW366, such as software version, and connection (downstream and upstream) status. It also allows you to change the username and password, perform diagnostic tests, and reset user defaults.
Ubee Interactive Using the Connection Option Label Description Information Standard Specification Compliant Defines the current DOCSIS standard of the device. Hardware Version Defines the internal version number that identifies the hardware design. Software Version Defines the general software version of the device. Cable Modem MAC Address Defines the unique media access control (MAC) hardware address of the DDW366.
Ubee Interactive Using the Connection Option Steps To view connection information: 1. Click Status from the main menu. 2. Click Connection from the left side menu. Field descriptions are listed below the screen example.
Ubee Interactive Using the Connection Option Label Description Startup Procedure (Procedure, Status, Comment) Acquire Downstream Channel Displays the Downstream channel status and if the device has locked to a channel. Connectivity State Displays connection status and if the DDW366 is operational. Boot State Displays the status on boot up and if the device is operational. Configuration File Provides the status and file name of the configuration file currently used by the DDW366.
Ubee Interactive 4.3 Using the Account Option Using the Account Option Use the Account option to change the User username and password. Steps To reset the modem’s username and password: 1. Click Status from the main menu. 2. Click Account from the left side menu. Field descriptions are listed below the screen example. Label Description User User name Enter the new username. New Password Enter the new password. Confirm Password Confirm the new password by re-entering it.
Ubee Interactive 4.4.1 Using the Diagnostics Option Using the Ping Option Use the Ping utility to test network connectivity between devices by sending a test message to a specific device. You can also confirm that the size of data sent is the same as the size of data received. Steps To test connectivity between devices: 1. Click Status from main menu. 1. Click Diagnostics from the left side menu. 2. Choose Ping from the Utility drop-down menu. 3. Enter new parameter values or accept the default values.
Ubee Interactive Using the Diagnostics Option Label 4.4.2 Description Ping Interval Defines the interval between ping operations in milliseconds. Start Test Abort Test Clear Results Defines what action to take. Start Test begins the ping. Abort Test stops the ping. Clear Results deletes previous test results in the Results table. Results Displays the results of the ping test. Using the Traceroute Option The Traceroute utility determines the IP addresses of hosts in the network path.
Ubee Interactive Using the User Default Option Utility Provides a drop-down menu to choose Ping or Traceroute. Target Defines the specific IP address or domain (for example, ubeeinteractive.com) to which you want to trace a route. Max Hops Defines the maximum number of hops. Hops are the number of routers the traceroute traverses. Default is 30. Data Size Defines the data size to send for the traceroute operation. Default is 64. Base Port Defines the destination port number. Default is 33434.
Ubee Interactive Using the User Default Option Steps To restore user defaults: 1. Click Status from the main menu. 2. Click User Default from the left side menu. Field descriptions are listed below the screen example. Label Description Restore User Defaults Restores settings to factory defaults. Select Yes, then Apply, to have the device to the default Firewall and Parental Control Content Filter settings. This operation does not require a reset (power cycle) of the system.
5 Understanding the Basic Menu Basic gateway options provide the majority of configuration for the device including WAN IP addresses, LAN IP addresses, and DHCP. Advanced gateway options provide settings like MAC filtering and port forwarding. Topics See the following topics: Using Using Using Using the the the the Setup Option on page 30 DHCP Option on page 32 DDNS Option on page 34 Backup Option on page 35 Steps To access the basic menu: 1. Access the Web user interface.
Ubee Interactive Using the Setup Option Label Description LAN IP Address Defines the local IP address, which is the default gateway address for all wired LAN hosts that connect to the DDW366. MAC Address Displays the LAN interface’s hardware address. Interface/Prefix None Specified Indicates no interface or prefix has been specified. WAN IP Address Displays the current WAN public IP address obtained from the service provider. MAC Address Displays the WAN interface’s hardware address.
Ubee Interactive Using the DHCP Option Label 5.2 Description WAN Connection Type Selects the WAN connection type. For each type, different data entry is required, as explained below: DHCP: The WAN interface is set to a DHCP client, and the IP address is assigned by the service provider’s DHCP server. Static IP: For Static IP, you must manually enter the IP address for the WAN interface.
Ubee Interactive Using the DHCP Option Label Description DHCP Server Enables (Yes) or disables (No) DHCP on the device. If No is selected, all the static DHCP rules in this screen are ignored. Starting Local Address Defines the starting private IP address for the pool of IP addresses that can be used by connecting clients. Private addresses are translated to public IPs to be used on the network.
Ubee Interactive Using the DDNS Option Label 5.3 Description DHCP Clients Lists all DHCP clients currently connected to the device, either via an Ethernet link, or via a wireless connection. Each client is listed with the following information: MAC Address / IP Address / Subnet Mask Duration / Expires: Duration displays the accumulated time since the client acquired the IP address. Expires is the time until the IP expires and must be recycled.
Ubee Interactive Using the Backup Option Label 5.4 Description DDNS Service Enables or disables the DDNS service. When enabled, this service is available from www.dynDNS.org. User Name Defines the user name for the DDNS account. Password Defines the password for the DDNS account. Host Name Defines the host name for the DDNS account. IP Address Displays the IP address for the DDNS account. Status Displays if the DDNS service is enabled or disabled. Apply Saves changes.
Ubee Interactive Using the Backup Option The following window appears, giving you the option to save the file. Click the ‘Save File’ option and click ‘OK’. The file will be saved to your Downloads folder as a binary file (.bin) titled ‘GatewaySettings.bin.’ 5.4.2 Restoring the DDW366 to a Previously Saved Configuration To restore the device to a previously saved configuration, click the Browse button. The File Upload dialog box appears and allows you to select the previously saved backup file.
Ubee Interactive Using the Backup Option The location for the backed up file appears in the box to the left of the Browse button. Click the Restore button. You are advised that you will be required to reboot the modem. Click ‘OK’. You are then notified that the device has been reset. Click ‘RELOAD’.
Ubee Interactive Using the Backup Option You are then presented with the login screen for the modem. Enter the Username and Password to return to the modem User Interface.
6 Understanding the Advanced Menu Advanced options provide settings to configure your DDW366, such as MAC filtering and port forwarding.
Ubee Interactive Using the Options Option Label Description WAN Blocking When enabled, WAN Blocking blocks PING access to the WAN Public Gateway IP address that is exposed to the Internet. When disabled, PING access is allowed to occur, which is necessary for the remote configuration of some VoIP phones (e.g., Cisco, Polycom).
Ubee Interactive Using the Options Option Label Description Remote Config Management Enables or disables access to the device from a remote system in order to configure settings. Remote management can be achieved by using SNMP, web/HTTP or telnet. Multicast Enable Optimizes the bandwidth utilization compared with unicast (especially video streaming applications). UPnP Enable Activates Universal Plug and Play (UPnP) when enabled.
Ubee Interactive Using the IP Filtering Option Label Description PPTP Enables or disables the point-to-point tunneling protocol (PPTP) used to implement a virtual private network. MSN Enables or disables the Microsoft network protocol used for instant messaging. SIP Enables or disables the session initiation protocol application layer gateway (SIP ALG). SIP ALG inspects protocol packets and formats SIP message headers and SDP body to ensure proper signaling.
Ubee Interactive Using the MAC Filtering Option 4. Click IP Filtering from the left side menu. Field descriptions are listed below the screen example. Label 6.3 Description Start Address Defines the starting IP address to block. End Address Defines the ending IP address to block. Enabled Activates the rule when Enabled is checked. Apply Saves changes.
Ubee Interactive Using the Port Filtering Option 4. Enter the MAC address to block in the text box to the left of the Add MAC Address button. 5. Click the Add MAC Address button. The MAC address is displayed in the filtered MAC address list. Field descriptions are listed below the screen example. Label 6.4 Description MAC Addresses Defines the MAC address to block. Enter the MAC address in the field. Add MAC Address Adds the MAC address to the list of addresses to block.
Ubee Interactive Using the Port Filtering Option For example: To prevent all Telnet access into and across your LAN: 1. Enter the Start and End ports to be 23. 2. Select Both for Protocol to include TCP and UDP. 3. Check Enabled. 4. Click Apply. Field descriptions are listed below the screen example. Caution Use caution when assigning port filtering by port range. You may accidentally prevent traffic that should pass through your network, such as http or email.
Ubee Interactive 6.5 Using the Forwarding Option Using the Forwarding Option Forwarding tells the DDW366 to which computer on the local area network to send data. If your host systems or applications have communications issues with the Internet, you can use forwarding to resolve the following issues: Data is sent from a local host to the Internet, but the return path of expected data is not received by your local host.
Ubee Interactive Using the Forwarding Option way, the IP does not change and disrupt your forwarding rules. For example, if you are hosting a Web server in your internal network, and you wish to setup a forwarding rule for it, assign a static IP lease to that system to keep the IP from renewing and disrupting the forwarding rule. 6.5.2 Setting Up Forwarding If the suggestions in Before Setting Up Forwarding on page 46 did not correct your communication problem, use port forwarding.
Ubee Interactive Using the Forwarding Option 5. Enter information in the forwarding fields as shown in the screen shot below. Field descriptions follow. Label Description Local IP Address Defines the IP address of the local LAN device to which the forwarding rule applies. For example, an Xbox or PC. Local Start Port Defines the starting port number listened to by the server host located in your LAN. Local End Port Defines the ending port number listened to by the server host located in your LAN.
Ubee Interactive Using the Forwarding Option Shows a list of common applications and their ports. Port Map Forwarding Table – Lists existing forwarding rules. Deletes all entries in the forwarding table. Remove All 6. Click Apply. The forwarding rule is created and displayed in the table as shown below. Additional field descriptions follow. Label 6.5.3 Description Edit Displays fields for the rule selected in order to change values. Remove Deletes the rule selected.
Ubee Interactive Using the Port Triggers Option port can be used only by one program at a time. Note You can set up applications/services to listen on one internal port. External Internet users who want to access that application, address it using an external port, such as an Audio server. Internal Ports are the ports to which local servers listen. External Ports are the ports that the DDW366 listens to from the WAN. The following screen shot shows Forwarding set up for an Xbox. 6.
Ubee Interactive Using the Port Triggers Option 3. The DDW366 forwards the traffic to John’s computer IP address. 4. Only John can connect to the Real Audio server until the connection is closed or expires. Steps To set up port triggering: 1. Click Advanced from the main menu. 2. Click Port Triggers from the left side menu. 3. Click Create. 4. Enter information in the Port Trigger fields as shown below. Field descriptions follow the screen shot.
Ubee Interactive Using the Port Triggers Option Label Description Trigger Start Port Defines a port number or the starting port number in a range of trigger port numbers. Trigger End Port Defines a port number or the ending port number in a range of trigger port numbers. Target Start Port Defines a port number or the starting port number in a range of target port numbers. Target End Port Defines a port number or the ending port number in a range of target port numbers.
Ubee Interactive Using the Port Triggers Option Label Description Remove All Deletes all the port trigger rules. Edit Allows you to edit the properties of the selected rule. Remove Deletes the selected rule. Clear All Removes all of the input host’s MAC addresses. The following example shows the Port Triggering option set up for a dual Xbox configuration.
Ubee Interactive 6.7 Using the Pass Through Option Using the Pass Through Option Use the Pass Through option to configure a pass through table. Devices in the pass through table are treated as bridge devices, storing and forwarding data between LAN interconnections. Steps To configure a pass through table: 1. Click Advanced from the main menu. 2. Click Pass Through from the left side menu. The pass through fields are explained following this screen example. Label 6.
Ubee Interactive Using the DMZ Host Option Steps To set up a DMZ host: 1. Connect a PC to an Ethernet port on the DDW366. Make sure both devices are powered on and functioning. 2. Connect a Home Gateway (or other device you wish to be in the DMZ) to an Ethernet port on the DDW366. 3. Log in to the DDW366 Web user interface. 4. Click Advanced from the main menu. 5. Click DMZ Host from the left side menu. 6. Enter the IP address of the Home Gateway (host device) to be exposed to the WAN. 7.
7 Understanding the Firewall Menu Use these instructions to configure the DDW366 firewall settings to control what types of traffic are allowed on your network. The firewall can block certain Web-oriented cookies, Java scripts, and pop-up windows. It is highly recommended the Firewall is left enabled at all times to protect against denial of service (DoS) attacks. Refer to Using the Basic Option on page 56 to block Internet access to specific sites.
Ubee Interactive Using the Local Log Option Label 7.2 Description IPv4 Firewall Protection Defines the level of protection. Choices are Off, Low, Medium, and High. Services are based on the protection level and displayed in the Allowed Services window. Port Scan Detection When enabled, detects port scans that probe for available ports and potentially use these ports to detect weakness in the network. Optimize for XBOX When enabled, this feature stabilizes and improves video streaming.
Ubee Interactive Using the Remote Log Option Label 7.3 Description Contact Email Address Defines the email address where you want to send the log. SMTP Server Name Defines the name of the SMTP server, such as smtp.example.com. SMTP Username Defines the username for the email address, such as contact@company.com. SMTP Password Defines the password for the email address. E-mail Alerts Enables or disables log reporting. Apply Saves the settings and completes the setup.
Ubee Interactive Using the Remote Log Option Label Description Permitted Connections Logs all access attempts that are allowed by the firewall when checked. Blocked Connections Logs all access attempts that are blocked by the firewall when checked. Known Internet Attacks Logs all known attacks from the Internet when checked. Product Configuration Events When checked, logs when the DDW366 is configured/modified by a user or administrator. to SysLog server at 192.168.0.
8 Understanding the Access Control Menu The Access Control menu allow you to control Internet access for users on the DDW366 network. It provides the following features: Define user/password access. Block specific Web sites and Web sites based on keywords. Define the times users are allowed to access the Internet. View a local log to view Internet activity.
Ubee Interactive Label Description Add User Remove User Enable Defines user accounts. To add a new user, add the user name and click Add User. The user becomes selectable in the User Settings drop down menu. To select an existing user, choose the user from the User Settings drop down menu. To activate the user, check Enable. To remove a user, select the user from the User Settings drop down menu and click Remove User. Password Defines the password for this user.
Ubee Interactive Label 8.2 Description Time Access Rule Selects a defined time access rule to apply to the selected user. Session Duration Allows you to enter a time in minutes for the user’s session to expire. When the session expires, the user can log in again for the same session duration. Inactivity Time Allows you to enter the time out value when a user has no activity on the Internet. When the time expires, the user interface to the Internet is canceled.
Ubee Interactive Label Description Enable Access Control Activates the Access Control feature when checked. Apply Saves all changes in the screen and activates Access Control, if enabled. Content Policy Configuration Add New Policy Adds a policy to the Policy List. Enter the policy name and click Add New Policy. The policy then becomes selectable in the Content Policy List drop down menu. Content Policy List Lists existing policies you can choose to use.
Ubee Interactive Label Remove Keyword Removes a keyword from the keyword list. Select the keyword from the Keyword List, and click Remove Keyword. Blocked Domain List Displays Web domains (for example, unwanted.com) you can use to block access to those domains. Add Domain Adds a domain to the Blocked Domain List. Enter a domain in the field next to the Add Domain button, and click Add Domain. Remove Domain Removes a domain from the Blocked Domain List.
Ubee Interactive Label Description Add New Policy Adds a new policy. Enter a policy name in the field next to Add New Policy, and click the Add New Policy button. The policy then becomes selectable in the Time Access Policy List drop down menu. Time Access Policy List Lists the existing policies in a drop-down menu. Enabled Activates a policy. Select the policy from the Time Access Policy List drop-down menu and check Enabled. Remove Deletes a policy.
Ubee Interactive 8.4 Using the Local Log Option The Local Log option displays Access Control event log reporting. Steps To view the access control local log: 1. Click the Access Control link from the top of the screen. 2. Click Local Log from the left side of the screen. The Local Log fields are explained following this screen example. Label Description Last Occurrence Displays the time when the last event occurred.
9 Understanding the Wireless Menu Use the Wireless menu to configure wireless network settings. Topics See the following topics: Using the Wireless Radio Option on page 67 Using the Primary Network Option on page 70 Using the Advanced Option on page 75 Using the Access Control Option on page 76 Using the Wi-Fi Multimedia Option on page 78 Using the Bridging Option on page 81 Deploying and Troubleshooting the Wireless Network on page 82 Steps To access the Wireless menu: 1.
Ubee Interactive Using the Wireless Radio Option Label Wireless Interfaces Description This field allows you to select one of the two radios (2.4GHz or 5GHz) to actively configure settings for. It displays the SSID for either the 2.4GHz or 5GHz radio (either the default SSID or the SSID that has been assigned). This example shows the setting when the user has chosen to configure settings for the 2.4GHz band.
Ubee Interactive Using the Wireless Radio Option Label 9.1.1 Description 802.11 N Support Required Defines whether 802.11n support is required (on) or not (off). On forces the gateway to 802.11n mode and clients must support 802.11n. Bandwidth Sets the bandwidth to 20MHz or 40MHz. For 40 MHz, set the sideband to lower or upper 20MHz. 40 MHz channels double the channel width. This allows doubling the PHY data rate over a single 20 MHz channel.
Ubee Interactive Using the Primary Network Option 2. Click Refresh to update the results. Label 9.2 Description Network Name Displays the name of the wireless network (SSID) broadcast by the access point. Security Mode Displays the encryption method used. Mode Displays the mode of the wireless access point: Possible modes are: Master – Communicates with associated wireless cards that are in managed mode. Appears as a normal access point with an SSID and channel.
Ubee Interactive Using the Primary Network Option Steps To configure wireless security options: 1. Click Wireless from the main menu. 2. Click Primary Network from the left side menu. Field descriptions are listed below the screen example. This example shows the settings when the modem is in the 2.4GHz band. Wireless default values are discussed in Understanding Default Values and Logins on page 8.
Ubee Interactive Using the Primary Network Option Label Description Primary Network Enables or disables the primary network. Network Name (SSID) Defines a unique SSID for the DDW366 or uses the default. This example shows the settings when the modem is in the 2.4GHz band. Refer to Understanding Default Values and Logins on page 8 for more information on the SSID. Closed Network Hides the selected SSID when enabled so it is not visible to wireless clients unless manually set up on the client.
Ubee Interactive Using the Primary Network Option Label Description Show Key Displays the pre-shared key when checked. The pre-shared key for the DDW366 is the 13 characters of the modem’s serial number. RADIUS Server Defines the IP address of the RADIUS server, if used. RADIUS Port Defines a RADIUS port number when WPA or 802.1x network authentication is selected. RADIUS Key Defines the RADIUS Key when WPA or 802.1x network authentication is selected.
Ubee Interactive Using the Primary Network Option Label Description WPS/Disabled Enables or disables WPS option. When enabled, the following fields are available: WPS Config State Defines if the WPS has been configured or not. Device Name Defines a name for this wireless cable modem for WPS. WPS Setup AP UUID Defines the universal unique identifier (UUID) for this access point. PIN Defines the Personal Identification Number for this access point.
Ubee Interactive 9.3 Using the Advanced Option Using the Advanced Option Use the Advanced option to configure data rates and Wi-Fi thresholds. 1. Click Wireless from the main menu. 2. Click Advanced from the left side menu. Field descriptions are listed below the screen example. Label Description 54g™ Mode Selects the network mode in which to run the DDW366. The options are: 54g auto – self adaptive connection 54g performance – highest speed 54g LRS – limited speed 802.
Ubee Interactive Using the Access Control Option Label 9.4 Description Short Guard Interval Defines a transmission interval so data transmissions do not interfere with each another. Basic Rate Set Selects the rate that all wireless clients must support to connect to the DDW366. The options are All and Default. Multicast Rate Specifies the rate at which multicast packets are transmitted and received on your wireless network. NPHY Rate Sets the Physical Layer (NPHY) rate.
Ubee Interactive Using the Access Control Option 2. Click Access Control from the left side menu. Field descriptions are listed below the screen example. Label Description Wireless Interface Defines the network name (SSID) and MAC address for which you are setting access control parameters. MAC Restrict Mode Controls wireless access to your network by MAC address. Disabled turns off MAC restrictions and allows any wireless client to connect to this device.
Ubee Interactive Using the Wi-Fi Multimedia Option Label 9.5 Description MAC Addresses Defines the MAC addresses. Note: You may cut and paste MAC addresses from the connected clients list at the bottom of the screen. Apply Saves changes when clicked. Connected Clients Lists wireless clients currently connected listed by MAC address. MAC Address – Displays the MAC addresses entered in the MAC Addresses field (see above).
Ubee Interactive Using the Wi-Fi Multimedia Option WMM QoS capability allows you to assign access categories (ACs) to various packet streams. The assigned AC of a packet stream depends on the packet’s priority, such as a priority assigned by an application (also referred to as a user priority (UP). An AC may include a common set of enhanced distributed channel access (EDCA) parameters used by QoS to contend for a channel to transmit packets with certain priorities.
Ubee Interactive Using the Wi-Fi Multimedia Option Label Description WMM Support Enables (On) or disables (Off) WMM support. No-Acknowledgement Enables (On) or disables (Off) acknowledging data frames. In QoS mode, frames to send can have two values: QosAck and QosNoAck. Frames with QosNoAck are not acknowledged, avoiding the retransmission of highly time-critical data. Power Save Support Enables (On) or disables (Off) power savings.
Ubee Interactive Using the Bridging Option EDCA AP Parameters CWmin CWmax AIFSN TXOP (b) Limit (usec) TXOP (a/g) Limit (usec) Discard Oldest First 9.6 Allows you to prioritize wireless network traffic. Enhanced Distributed Channel Access – Access Point (EDCA-AP) provides four access categories (ACs): AC_BE – Best Effort, medium throughput and delay. Most traditional IP data is sent to this queue. AC_BK – Background, high throughput.
Ubee Interactive Deploying and Troubleshooting the Wireless Network Caution Avoid bridge loops when you enable bridging devices. Bridge loops cause broadcast traffic to circle the network endlessly. This can degrade throughput and disrupt communications. Steps To configure the modem as a bridge: 1. Click Wireless from the main menu. 2. Click Bridging from the left side menu. Field descriptions are listed below the screen example. Label 9.7 Description Wireless Bridging Enables or disables bridging.
Ubee Interactive 9.7.1 Deploying and Troubleshooting the Wireless Network Understanding Received Signal Strength Received signal strength (RSSI) is measured from connected wireless client devices to the wireless cable modem. This value can significantly impact wireless speeds/performance.
Ubee Interactive Deploying and Troubleshooting the Wireless Network Attenuation Considerations Attenuation Material 2.4GHZ 5GHz Double Pane Coated Glass 13dB 20dB Bullet Proof Glass 10dB 20dB Steel / Fire Exit Door 13dB to 19dB 25dB to 32dB Human Body 3dB 6dB Trees (Note 2) 0.15dB / foot 0.
Ubee Interactive Deploying and Troubleshooting the Wireless Network Checking Wireless Signal Strength and Speed Windows PC 1. Click the Wireless networking icon in the system tray to display a list of available wireless networks. 1. Hold down the Option key and click on the wireless icon (Airport) on the right side of the top menu bar. 2. Click “Open Network and Sharing Center,” then click “Wireless Network Connection.” 2. Information about the current wireless connection appears below the SSID.
Ubee Interactive Deploying and Troubleshooting the Wireless Network Band 2.4GHz 5GHz Channels In the USA, channels 1-11 are used. There are 3 non-overlapping channels (1, 6, and 11). Auto channel should be selected to ensure that the channel with the least interference is used. 23 non-overlapping channels. Standards 802.11b,g,n 802.11a,n Network Range Wider range Shorter Range Interference Higher, as many wireless devices such as cordless phones, microwave ovens, and computers use the 2.
Ubee Interactive Deploying and Troubleshooting the Wireless Network Source: Wikipedia.org, and IEEE article IEEE 802.11n-2009 5GHz Channels The following table shows the 5GHz channel list and the corresponding frequencies. Channel GHz Channel GHz 36 5.180 108 5.540 40 5.200 112 5.560 44 5.220. 116 5.580 48 5.240 136 5.680 52 5.260 140 5.700 56 5.280 149 5.745 60 5.300 153 5.765 64 5.320 157 5.785 100 5.500 161 5.805 104 5.520 165 5.
10 Understanding the USB Menu The USB menu of the Web user interface allows you to configure USB storage devices and media file scanning. Topics See the following topics: Using Using Using Using Using the the the the the USB Basic Option on page 88 Approved Devices Option on page 89 Storage Basic Option on page 91 Storage Advanced Option on page 92 Media Server Option on page 95 Steps To access USB options: 1. Access the Web user interface.
Ubee Interactive Using the Approved Devices Option Label 10.2 Description Enable USB Devices connected to the USB port Allows you to enable USB devices that are plugged in to the USB port. Options are All, Approved, or None. The default setting is All. Approved Devices Takes you to the Approved Devices page. Enable USB Devices to be Shared Storage Allows you to designate USB devices to be shared storage. Storage Configuration Takes you to the Storage Basic page.
Ubee Interactive Using the Approved Devices Option Label Description Enable USB devices connected to the USB port Allows you to enable USB devices that are connected to the USB port. Options are All, Approved, or None. Apply Changes Saves changes. Approved USB Devices Displays information about currently approved USB devices. Select Allows you to select the device by checking the box. Volume Name Displays the name of the USB device. Manufacturer Displays the manufacturer of the USB device.
Ubee Interactive Using the Storage Basic Option Label 10.3 Description Add To add an available USB device to the Approved USB Devices list, select the device and click Add. Refresh List Allows you to refresh the lists of approved and available USB devices. Safely Remove Device Allows you to safely remove a USB device. Click Safely Remove Device. The following window pops up. Select the device you want to remove from the drop down menu, and click “Remove Selected Device.
Ubee Interactive Using the Storage Advanced Option Label 10.4 Description Network/Device Name Allows you to define the network and device name. Default Sharing Allows you to set the default sharing option for the device. Options are: 1. Share specified folders and all approved devices 2. Only share specified folders Apply Saves changes to default sharing settings. Shared Network Folders Shows information about shared network folders.
Ubee Interactive Using the Storage Advanced Option Label Description Network/Device Name Allows you to define the network and device name. Workgroup Name If you are using a Windows workgroup rather than a domain, the workgroup name is displayed here. Set Admin Name/Password Enter the NAS (network attached storage) administrator name and password, then you will be allowed to change the user name and password. Protocols Allows you to enable or disable access methods.
Ubee Interactive Using the Storage Advanced Option Label Description Apply Saves changes. Available Network Folders Displays information about available network folders. Actions Displays Edit and Remove buttons for the folder. Share Name Displays the shared name the folder was given during “Create New Folder.” Device Displays the device type and name. Folder Displays the full path of the folder. Read Access Shows the permissions and access controls assigned to the folder.
Ubee Interactive 10.5 Using the Media Server Option Using the Media Server Option The Media Server page allows you to configure the DLNA media server. The media server must be DLNA-certified. The DLNA (Digital Living Network Alliance) defines standards that enable devices to share information such as photos, videos, and music. The media server name and the file names that will be scanned on the USB storage devices are configured using this option. Steps To view media server information: 1.
Ubee Interactive Using the Media Server Option Label Description Basic Settings Media Server Displays whether the media server is enabled or disabled. Media Server Name The media server name, the name that will show up on media players.
Ubee Interactive Using the Media Server Option Label Description Test Mode Allows you to select the test mode. Options are: 1. Normal Operation 2. UPnP Certification 3. DLNA Certification Apply Basic Settings Applies the basic settings that have been selected. Scan Settings Scanning Method Allows you to select the preferred scanning method, either Scan All Files or Scan Files By Type. Available File Types Lists all of the available file types on the media server.
11 Glossary This chapter defines terms used in this guide and in the industry. 54GTM The internal wireless adapter from Broadcom. ALG (Application-Level Gateway) A type of security device that acts on behalf of the application servers on a network, hiding the servers themselves from traffic that might be malicious. AP (Access Point) A device that allows wireless devices to connect to a wired network using WiFi, or related standards. Broadcast A packet sent to all devices on a network.
Ubee Interactive Glossary DHCP (Dynamic Host Configuration Protocol) A protocol that centrally automates the assignment of IP addresses in a network. Using the Internet’s set of protocols (TCP/IP), each machine that can connect to the Internet needs a unique IP address. For example, when the service provider sets up computer users with a connection to the Internet, an IP address is assigned to each machine.
Ubee Interactive Glossary Firewall A highly effective method to block unsolicited traffic from outside the connected computers in your gateway and local network. FTP (File Transfer Protocol) A network protocol used to transfer files from one host to another over a TCP-based network. Gateway A local device, usually a router, that connects hosts on a local network to other networks – sometimes with different incompatible communication protocols. The DDW366 is an example of a gateway.
Ubee Interactive Glossary IUC (Interval Usage Code) Interval usage codes define different profiles for upstream burst profiles to use for the data. IUCs are sent to the cable modem from the CMTS to tell the device important characteristics to use for the burst, such as modulation type, preamble length, and so on. Kerberos A network authentication protocol which works on the basis of “tickets” to allow nodes communicating over a non-secure network to prove their identity to one another in a secure manner.
Ubee Interactive Glossary Ranging A process in which a cable modem sends a range request at a power of 8 dBmV (very low power). If it does not receive a range response from the CMTS, the cable modem retransmits the range request at a 3 dB higher power level and continues the process until a range response is received. Router A device that forwards data between networks. An IP router forwards data based on IP source and destination addresses.
Ubee Interactive Glossary Subnet A portion of a network that shares a common address component. On TCP/IP networks, subnets are defined as all devices whose IP addresses have the same prefix. For example, all devices with IP addresses that start with 10.1.10 would be part of the same subnet. IP networks are divided using a subnet mask.
Ubee Interactive Glossary UPNP (Universal Plug and Play) A set of networking protocols that permits networked devices to seamlessly discover each other’s presence on the network to enable data sharing, communications, and entertainment. Upstream A term to describe the direction of data from the customer to the network service provider. URI (Uniform Resource Identifier) A string of characters used to identify a name or a resource on the Internet.
