User Manual

Appendix

Troubleshooting

Problem: Clicking on the [New Connection] button brings up the message "Unable to prepare

Bluetooth."

Solution: The wireless communication switch is turned off. Please switch it on.

Problem: Remote device(s) cannot be detected

Solution: The other device(s) may have been set to Non-discoverable mode. Please check

the mode settings on the device.

Problem: Services on a remote device are undiscoverable

Solution: The other device may be using a profile that is not supported by the Bluetooth

Utility

Please check the profile being used on the other device.

The following profiles are compatible with [Bluetooth Settings].

DUN, FAX, LAP, SPP, HID, HCRP, FTP, OPP, HSP, PAN and BIP

Devices running profiles other than those above will not be able to be registered with

[Bluetooth Settings]