User Guide & Service Manual
USER GUIDE
 Troubleshooting - Extended 1
u-line.com
SAFETY • INSTALLATION & INTEGRATION • OPERATING INSTRUCTIONS • MAINTENANCE • SERVICE
Troubleshooting - Extended
SPECIFIC ERRORS & ISSUES
CAUTION
!
Never attempt to repair or perform maintenance 
on the unit until the main electrical power has 
been disconnected from the unit.
TROUBLESHOOTING GUIDE
Concern Potential Causes Suggested Remedy
Not Cooling Compressor overheating Verify proper air flow through condenser. (Refer to Airflow/General 
information Section of this manual)
Confirm condenser fan operation. (Refer to Airflow/General information 
Section of this manual)
Compressor not operating Test overload and relay, replace as needed.
Compressor operating - no cooling Refer to Refrigeration System Diagnosis Guide Section of this manual.
Evaporator fan not operating, convect cool 
models only
Refer to Convection Cooling Section of this manual. convect cool models 
only
Frozen Product Control set too cold Refer to Adjusting Air Temperature Section of this manual.
Frost Buildup 
Inside Unit
Door ajar or restricted from closing Inspect/Repair door closure, adjust as needed.
Internal Lights 
Not Working
Door switch misaligned or defective Check light switch, wiring and actuator. Adjust as needed.
Door switch misaligned or defective
electronic control models only
Refer to Reed Switch Section of this manual.
electronic control models only
Noisy Refrigeration tubing touching cabinet Carefully reposition tubing.
Fan blade obstruction (wiring, foam 
insulation, packaging material)
Remove obstruction.
Ice Buildup In 
Drain Trough or 
Drain Problem
Obstructed drain cup or tube Clear as needed, test flow.
Kinked condensate drain line Reroute condensate drain line and test flow.
Drain trough and cup misaligned Trough is slotted for adjustment. Loosen retainers and adjust as needed.
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