Service manual

45
Customer Call Guide
Concern Response
The unit is not cold enough!
(All models)
Areyoufamiliarwiththefactorytemperaturespecicationsforyour
unit?Manyfactorscancausethesetemperaturestovary;ambient
temperature,application,amountofuse(numberoftimesandlength
oftimethedoorordrawersareopenedorclosed),etc.
Isthedoorordrawerssealingproperly?Ifthedoorordrawerisnot
sealedproperly,itallowsheatintheunit.
Hasthedoorordrawersbeenleftopen?
Isthecondenserclean?
Istheunitbehindcloseddoorsortheventrestricted?Thefrontgrille
mustbefreeofobstruction.
Istheunitinanapplicationofheavyusage?Heavyusageorhigh
ambienttemperaturewillcauseaunittofrostup.
Didyoutryadjustingthetemperaturetoacolderlevel/Besureto
allow24hoursbetweentemperaturecontroladjustments.
Temperature is too cold!
(All models)
Checkactualtemperatureversussetpoint.
The unit is frosting up!
(All models)
Areyoufamiliarwiththedefrosttechnologyofyourunit?
Isthedoorordrawerssealingproperly?Ifthedoorordrawerisnot
sealedproperly,itallowsheat/humidityintotheunit.
Hasthedoorordrawersbeenleftopen?
Istheunitinanapplicationofheavyusage?Heavyusageorhigh
ambienttemperaturewillcauseaunittofrostup.
Water is leaking out of the
unit!
Haveyoucheckedthewaterconnectiontotheunit?Thewarranty
doesnotcoverinstallationadjustments.
No ice or not enough ice!
(All models)
Areyouawareofthefactoryspecicationsforiceproduction.
Isthedoorordrawerssealingproperly?
Hastheicemakerbeenturnedoffatthedisplay?
My cubes are wet!
Thestoragebinthatholdstheiceisnotrefrigerated.Thecubesinthe
binareslowlymeltingdown.Thebinwillmaintainatemperatureof
32°Fto34°F.
The floor is very wet if front
of the unit.
Theunitisdesignedforabuilt-inapplication,sowarmairwillvent
throughthefrontgrille,belowthedoor.Thereisasafetyfeaturebuilt
intothecontrolboardthatwillshutdowntheunitifthewarmaircan’t
ventorisrestricted.
No ice, but water pours into
the trough and down into the
drain.
Thestandpipeneedstobeinsertedintothedrainholeofthewater
troughtomaintainproperlevelofwaterinsidethetrough
Thewarrantydoesnotcovercustomereducationcalls.Ithasbeenreportedthatashighas50%ofall
servicecallsperformedarecustomereducationcalls.Thefollowingguidethatbeendevelopedtohelp
answerfrequentlyaskedquestions.Itcanbeusedbypersonsschedulingservicecalls.Thingstoconsider
beforeschedulingaservicecall: