User Guide & Service Manual
USER GUIDE
 Troubleshooting - Extended 2
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SAFETY • INSTALLATION & INTEGRATION • OPERATING INSTRUCTIONS • MAINTENANCE • SERVICE
REFRIGERATION SYSTEM DIAGNOSIS GUIDE
ERRORS
*All errors are logged in memory.
*Only door error is displayed on the display and has an 
audible signal.
*For clear ice models, pump error is displayed via alert 
light with no audible alerts.
E1:Thermistor 1 open. Refrigerator Zone.
E2:Thermistor 2 open. Evaporator.
E3:Thermistor 3 open Freezer Zone.
E4:Thermistor 4 open Ice Maker.
E5:Thermistor 1 shorted. Refrigerator Zone.
E6:Thermistor 2 shorted. Evaporator.
E7:Thermistor 3 shorted.Freezer Evaporator.
E8:Thermistor 4 shorted. Ice Maker
E9:Door open error.
Pi:Pump Circuit open (Does not apply to this model).
MAIN CONTROL
The main control board is very robust and is rarely the 
cause of system issues. It is important to fully diagnose 
the board for any suspected failures before attempting to 
remove the board for replacement or service. Follow the 
guidelines below to fully test and diagnose the main 
control.
Power Fault
If the unit does not (or seems to not) power on, follow the 
flow chart below to help diagnose the issue. Before 
beginning it is important to first verify the unit is not 
simply set to sabbath mode.
System 
Condition
Suction 
Pressure
Suction 
Line
Compressor 
Discharge
Condenser Capillary 
Tube
Evaporator Wattage
Normal Normal Slightly below 
room 
temperature
Very hot Very hot Warm Cold Normal
Overcharge Higher than 
normal
Very cold -
may frost 
heavily
Slightly warm 
to hot
Hot to warm Cool Cold Higher than 
normal
Undercharge Lower than 
normal
Warm -
near room 
temperature
Hot Warm Warm Extremely cold 
near inlet - 
outlet below 
room 
temperature
Lower than 
normal
Partial 
Restriction
Somewhat 
lower than 
normal -
in vacuum
Warm - 
near room 
temperature
Very  hot Top passes warm 
lower passes 
cool (near room 
temperature due 
to liquid
Room 
temperature 
(cool) or colder
Extremely cold 
near inlet -
outlet below 
room 
temperature 
backing up
Lower than 
normal
Complete 
Restriction
In deep 
vacuum
Room 
temperature 
(cool)
Room 
temperature 
(cool)
Room 
temperature 
(cool)
Room 
temperature 
(cool)
No refrigeration Lower than 
normal
No Gas 0 PSIG to 25" Room 
temperature 
(cool)
Cool to hot Room 
temperature 
(cool)
Room 
temperature 
(cool)
No refrigeration Lower than 
normal
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