Transport TA26 B2932 Service Engineer’s Manual
PREFACE Copyright This publication, including all photographs, illustrations, and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any material contained herein, may be reproduced without written consent of the manufacturer-. Copyright 2007 Version 1.0 Disclaimer Information contained in this document is furnished by TYAN Computer Corporation and has been reviewed for accuracy and reliability prior to printing.
Federal Communications Commission (FCC) Notice for the USA Compliance Information Statement (Declaration of Conformity Procedure) DoC FCC Part 15: This device complies with part 15 of the FCC Rules Operation is subject to the following conditions: 1) This device may not cause harmful interference, and 2) This device must accept any interference received including interference that may cause undesired operation.
About this Manual This manual provides you with instructions on installing your Transport TA26 B2932. This manual is intended for experienced users and integrators with hardware knowledge of personal computers. This manual consists of the following parts: Chapter 1: Provides an Introduction to the TA26 B2932 barebone, packing list, describes the external components, gives a table of key components, and provides block diagrams of the system.
SAFETY INFORMATION Before installing and using the TA26 B2932, take note of the following precautions: iv – – – Read all instructions carefully. – Only use the power source indicated on the marking label. If you are not sure, contact the Power Company. – The unit uses a three-wire ground cable, which is equipped with a third pin to ground the unit and prevent electric shock. Do not defeat the purpose of this pin.
Table of Contents Chapter 1: Overview 1.1 1.2 1.3 1.4 1.5 About the TYAN Transport TA26 B2932 . . . . . . . . . . . . . . . . . . . 1 Product Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.4.1 Box Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.5 3.6 3.7 3.8 3.9 3.4.2 Removing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . 40 Replacing the Slim DVD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Replacing the LED Control Board . . . . . . . . . . . . . . . . . . . . . . . . 43 3.6.1 LED Control Board Features . . . . . . . . . . . . . . . . . . . . . . . 45 3.6.2 LED Control Board Connector Pin Definitions. . . . . . . . . 45 Replacing the Backplane. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1: Overview 1.1 About the TYAN Transport TA26 B2932 Congratulations on your purchase of the TYAN Transport TA26 B2932, a highly-optimized rack-mountable barebone system. The Transport TA26 B2932 is designed to support AMD® Opteron™ 2000 1207-pin processor, providing a rich feature set and incredible performance.
1.3 Features Enclosure • Industry 2U rack-mountable chassis • Storage bay: – (8) 3.5” HDD bays – (1) slim line ODD bay • Dimensions: – D 26 x W 16.7 x H 3.4 inch – D 660 x W423 x H 87 mm Motherboard • TYAN Thunder n3600M S2932 • Extended ATX footprint (12” x 13”) Processors • Dual µ PGA1207-pin ZIF L1 sockets • Supports one or two AMD® Opteron™ 2000 series processors Chipset • • • • nVIDIA nForce Pro 3600 NEC nPD720400 SMSC DME5017 LSI 1068E • One (1) PCI 32-bit 33MHz, v2.
Server Management • Automatic fan speed control • Chassis intrusion alert • Supports TYAN Server Management (TSM) • Optional TYAN SMDC M3291, IPMI v2.
1.4 Unpacking This section describes the TA26 B2932 package contents and accessories. Open the box carefully and ensure that all components are present and undamaged. 1.4.
1.4.2 Accessories If any items are missing or appear damaged, contact your retailer or browse to TYAN’s Web site for service: http://www.tyan.com. The Web site also provides information on other TYAN products, plus FAQs, compatibility lists, BIOS settings, and more.
FDD Rails Screw Pack FDD Power Cable Sliding Rail 6 TYAN Logo Chapter 1: Overview
1.5 About the Product The following views show you the product. 1.5.1 System Front View Reset switch Power LED ID switch Power switch Warning LED USB ports LAN LEDs HDD activity LED ID LED HDD Tray Power LEDs DVD-ROM drive Hard Drive Bay x 8 HDD Tray Activity LEDs 1.5.
1.5.
1.5.
1.5.5 Jumpers & Connectors Jumper/ Connector Function JP1/ JP2 PCI-X1/ PCI-X2 Speed Setting Jumper JP3/ JP4 ASF2.
1.5.
1.5.7 Internal View 15 1 14 2 3 13 4 5 12 6 11 FAN3 FAN2 FAN1 10 7 8 9 1. 2. 3. 4. 5. 6. 7. 8. 12 CPU2 Memory Slots CPU2 Power Supply Power Connector CPU1 Memory Slots CPU1 SAS/SATA Backplane LED Control Board Cable 9. Eight (8) SAS/SATA HDD trays 10. DVD-ROM Cable 11. System Fans (Right to Left: FAN1, FAN2, FAN3) 12. SAS/SATA Cables (8) 13. PCI Slot 14. PCI-X Slots 15.
Chapter 2: Setting Up 2.0.1 Before You Begin This chapter explains how to install the CPU, CPU heatsink, memory modules, hard drives, and floppy drive. Instructions on inserting a PCI card are also given. Take note of the precautions mentioned in this section when installing your system. 2.0.2 Work Area Make sure you have a stable, clean working environment. Dust and dirt can get into components and cause malfunctions. Use containers to keep small components separated.
2.0.4 Precautions Components and electronic circuit boards can be damaged by discharges of static electricity. Working on a system that is connected to a power supply can be extremely dangerous. Follow the guidelines below to avoid damage to the Transport TA26 B2932 or injury to yourself. • Ground yourself properly before removing the top cover of the system. Unplug the power from the power supply and then touch a safely grounded object to release static charge (i.e. power supply case).
2.1 Installing Motherboard Components This section describes how to install components on to the motherboard, including CPU, memory modules and PCI card. 2.1.1 Removing the Chassis Cover Follow these instructions to remove the Transport TA26 B2932 chassis cover. 1. Turn the screw on the back side. Then slide the chassis cover in the direction of arrow. 2. Lift off the cover.
2.1.2 Installing the CPU Follow these instructions to install the CPU. 1. Remove the one screw securing the pre-installed air duct. 2. Remove the air duct and locate the two CPU socket on the motherboard. 3. Remove the cover on the CPU socket.
4. Lift up the CPU lever to unlock the socket. 5. Open the socket in the direction as illustrated. 6. Place the CPU in the CPU socket, ensuring that pin 1 is located as shown below.
7. Close the cover and press the CPU socket lever down to secure the CPU. 8. Take out the new heatsink from the plastic case as shown (A). Then remove the protective cover to reveal the preapplied thermal grease (B). A B 9. Align the heatsink screw holes with the holes on the motherboard and insert two heatsink screws as shown. 10. Repeat these steps when installing a second CPU.
2.1.3 Installing the Memory Follow these instructions to install the memory modules on the motherboard. 1. Remove the one screw securing the pre-installed air duct. 2. Remove the air duct and locate the memory slots on the motherboard. 3. Press the memory slot locking levers in the direction of the arrows as shown below.
4. Align the memory module with the slot. The module has indentations that align with notches in the slots. 5. Insert the memory module into the slot as shown below. When inserted properly, the memory slot locking levers lock automatically onto the indentations at the ends of the module.
The following chart outlines the suggested rules for populating memory.
2.1.4 Installing PCI-E Cards The TA26 B2932 has six PCI card slots: 1 x PCI card slot 2 x PCI-E card slots 3 x PCI-X card slots Follow these instructions to install any of the above kinds of add-in cards in your TA26 B2932 system. 1. Locate the PCI/PCI-E/PCI-X card slots on the motherboard. See “System Internal View” on page 14 for the PCI/PCI-E/PCI-X slot locations. 2. Unscrew the bracket from the slot you want to use.
3. Lift up the bracket. 4. Insert a PCI/PCI-E/PCI-X card into the appropriate slot. Secure the card with the screw you removed from the bracket.
2.1.5 Installing Hard Drives The TA26 B2932 supports up to eight serial SAS/SATA hard drives. Follow these instructions to install a hard drive. 1. Press the locking lever latch in the direction shown by the arrow below. The latch will pop open. 2. Slide the HDD tray out. 3. Unscrew the tray from the base as shown.
4. Remove the base. 5. Place a hard drive into the drive tray. 6. Screw the hard drive in place using 4 HDD screws. 7. Reinsert the tray into the bay and press the locking lever to secure.
2.1.6 Installing a Floppy Drive This section describes how to install a floppy disk drive in the TA26 B2932 if required. Follow these instructions to install a floppy disk drive in the TA26 B2932. 1. Remove the top, left hand drive tray from the TA26 B2932 as shown. Note: The top, left hand drive bay is the only bay that can accommodate a floppy disk drive. 2. Attach the supplied FDD rails to the floppy disk drive with six (6) M3L5, BIN (+) screws.
Note: The FDD rails each have a flat side which should be against the body of the floppy drive when installed. There is also a spring catch mechanism on the right hand rail (when looking at the floppy disk drive from the front). 3. Plug the FDD power and data cables into the ports on the back of the floppy disk drive. 4. Thread the cables out through the back of the empty drive bay. Slide the floppy disk drive into the drive bay until it clicks into place and fits flush with the front panel.
5. Connect the other end of the power cable to the connector (J37) on the backplane. 6. Connect the other end of the supplied FDD cable to the FDD slot (J10) on the motherboard. Note: To release the floppy disk drive from the drive bay, you will need to press the release catch inside the chassis.
2.2 Rack Mounting After installing the necessary components, the Transport TA26 B2932 can be mounted in a rack using the supplied rack mounting kit. Rack mounting kit Sliding Rails x 2 Mounting Ears x 2 Screws Kit x 1 Mounting Brackets x 4 (pre-installed) 2.2.1 Installing the Server in a Rack Follow these instructions to mount the TA26 B2932 into an industry standard 19" rack.
Attaching the Inner Rails to the Unit 7. Screw the handles to each side of TA26 B2932 as shown using two (2) M4L6, S10C screws (A) from the supplied screws kit. 8. Attach the inner rails both sides of the unit using nine (9) M4-L5 screws (C) on each side.
Installing Outer Rails to the Rack 1. Adjust the outer rail to match the length of the unit. 2. Secure the outer rail to the rack using 2 brackets and M6 screws (B) for each side. Secure the mounting brackets from outside, not inside, of the rack.
Rackmounting the Server 1. Draw out the middle rail to the latch position. 2. Lift the unit and then insert the inner slide rails into the middle rails. 3. Push the unit in and press the latch key.
4. Push the whole system into the rack. 5. Secure the mounting handles of the unit to the rack. Note: To avoid injury, it is strongly recommended that two people lift the TA26 B2932 into the place while a third person screws it to the rack.
34 Chapter 2: Setting Up
Chapter 3: Replacing Pre-Installed Components 3.1 Introduction This chapter explains how to replace pre installed components including the motherboard, LED control board, USB adapter board, HDD, and DVD-ROM drive, etc. Take note of the precautions in this section when installing your system. 3.1.1 Work Area Make sure you have a stable, clean working environment. Dust and dirt can get into components and cause malfunctions. Use containers to keep small components separated.
3.1.3 Precautions Components and electronic circuit boards can be damaged by static electricity. Working on a system that is connected to a power supply can be extremely dangerous. Follow the guidelines below to avoid damage to the Transport TA26 B2932 or injury to yourself. • Ground yourself properly before removing the top cover of the system. Unplug the power from your computer power supply and then touch a safely grounded object to release static charge (i.e. power supply case).
3.2 Disassembly Flowchart The following flowchart outlines the disassembly procedure. Rear Components DIMMs Chassis top cover CPU/heatsink assembly Mainboard PCI card Power supply Mainboard Front Components Chassis top cover DVD-ROM PCBs Control Board FAN Backplane Note: The Transport TA26 B2932 should be always powered off before disassembly.
3.3 Removing the Cover Before replacing any parts you must remove the chassis cover. Follow these instructions to remove the cover of the Transport TA26 B2932 chassis cover. 1. Remove the screw on the back side. Then slide the chassis cover in the direction of arrow. 2. Lift off the cover.
3.4 Replacing Motherboard Components Follow these instructions to replace motherboard components, including the motherboard. 3.4.1 Disconnecting All Motherboard Cables Before replacing the motherboard or certain components, remove cables connected to the motherboard. Follow these instructions to remove all motherboard cabling. 1. Disconnect power cables. Main power cable EPS 12V power cables 2. Disconnect the DVD-ROM drive cable, TYFP cables, SAS/SATA hard drive cables, and USB cable.
3.4.2 Removing the Motherboard After removing all of the aforementioned cables, follow these instructions to remove the motherboard from the chassis. 1. Remove the eight screws securing the motherboard to the chassis. 2. Remove the motherboard.
3.5 Replacing the Slim DVD-ROM Follow these instructions to replace the DVD-ROM. 1. Remove the FFC cable from the rear of the DVD-ROM drive. 2. Press the tab in the direction shown to release the DVDROM drive. 3. Push the DVD-ROM drive through the front of the TA26 B2932.
4. Remove the two screws that secure DVD-ROM drive to the backplane. 5. Replace the DVD-ROM drive. 6. Secure the DVD-ROM to the backplane using two screws. Then replace the unit into the drive bay and connect the DVD-ROM FFC cable.
3.6 Replacing the LED Control Board Follow these instructions to replace the LED control board. 1. Remove the screw securing the LED control board unit to the chassis. 2. Remove the connector cables from the backplane. 3. Slide back the LED control board bracket and lift free of the chassis.
4. Remove the LED control board and USB cables from the LED control board and USB adapter board. 5. Remove the five screws securing the LED control board and USB adapter board to the bracket. 6. Release the LED control board and USB adapter board from bracket. After replacement, insert and secure the unit to the chassis following the above procedure in reverse.
3.6.1 LED Control Board Features S3 power switch JB1 SYSTEM HEADER S2 ID switch S1 reset switch D6 power LED D5 HDD LED D4 W/L LED D3 ID LED D2 LAN2 LED D1 LAN1 LED 3.6.
3.7 Replacing the Backplane Follow these instructions to replace the backplane in your TA26 B2932 system. 1. Remove all of cables connected to the backplane, including fan cables, DVD-ROM cables, LED control board cables, fan control cable, TYFP cable, USB cables, front panel LED cables, power cables, and SAS/SATA cables.
2. Remove the ten screws to release the backplane. 3. Turn the locking keys at the base of the backplane as shown. 4. Pull out the backplane. 5. Place a new backplane in position and secure in place with the ten screws and locking keys released in step 2 and 3. 6. Reconnect all the cables to the backplane.
3.7.
Rear View J1,J2,J3 big 4pin FAN1 4pin J25,J27,J29,J31 7pin secondary J24,J26,J28,J30 7pin primary J38 2x7pin tach and PWM J6 TO CD-ROM FAN2 4pin J37 small 4pin FAN3 4pin J17,J19,J21,J23 7pin secondary J32 LED/B J16,J18,J20,J22 7pin primary J4 USB OUT Chapter 3: Replacing Pre-Installed Components 49
3.7.
25 DIOR 26 VCC 27 IORDY 28 CSEL 29 DMACK 30 VCC 31 INTRQ 32 IOCS16 33 DA1 34 PDIAG 35 DA0 36 DA2 37 CS1FX 38 CS3FX 39 DASP 40 VCC Fan Signal Related Connector Pin Definitions Note: The FAN signal naming is based on HW circuit design only. It might be different from the system fan name.
J4, J5 USB 2x5pin connector 1 USB1 power + 2 USB2 power + 3 USB1 DATA - 4 USB2 DATA - 5 USB1 DATA + 6 USB2 DATA + 7 USB1 GND 8 USB2 GND 9 Key pin 10 None J37 power small 4-pin connector 1 +5V 2 GND 3 GND 4 +12V J36 HDD LED pin out 1 PLED1 2 GND 3 ALED1 4 ALED1 + 5 PLED2 + 6 GND 7 ALED2 - 8 ALED2 + 9 PLED3 + 10 GND 11 ALED3 - 12 ALED3+ 13 None 14 Key J34 HDD LED pin out 52 1 PLED4 + 2 GND 3 ALED4 - 4 ALED4 + 5 PLED5 + 6 GND 7 ALED5 - 8
J35 HDD LED pin out 1 PLED6 + 2 GND 3 ALED6 - 4 ALED6 + 5 PLED7 + 6 GND 7 ALED7 - 8 ALED7 + 9 PLED8 + 10 GND 11 ALED8 - 12 ALED8 + 13 None 14 Key J38 2x7pin FAN tach and PWM pin out 1 FAN1 tach 2 Reserved 3 FAN2 tach 4 Reserved 5 FAN3 tach 6 Reserved 7 Reserved 8 Reserved 9 Reserved 10 Reserved 11 GND 12 KEY 13 GND 14 PWM input Chapter 3: Replacing Pre-Installed Components 53
3.8 Replacing the System Fan Follow these instructions to replace the cooling fans in your TA26 B2932 system. 1. Locate the fan connector on the backplane and unplug the fan cable as shown below. 2. Take the fan away from the chassis. 3. Replace a new fan into the chassis following the above steps in reverse.
3.9 Replacing the Power Supply Follow these instructions to replace the power supply in your TA26 B2932 system. 3.9.1 Standard Power Supply 1. Remove the chassis cover. See “Removing the Cover” on page 38 for more details. 2. Detach the power cables from the motherboard and backplane. See “Disconnecting All Motherboard Cables” on page 39 for more details. 3. Remove the three screws securing the power supply to the chassis.
4. Remove the two screws attaching the power supply to the chassis interior and lift out the unit. 5. Lift the power supply free from the chassis. 6. Replace a new power supply into the chassis following the above steps in reverse.
3.9.2 Optional 1+1 Redundant Power Supply If the optional 1+1 redundant power supply is fitted, either of the two units can be hot swapped. Follow these instructions to replace a single power unit with a redundant power supply unit. Note: Before proceeding, remove the new redundant power supply from its packaging. 1. Release thumb screws of the redundant power supply and push the latch bar to the left. Pull both two power modules out. 2.
3. Screw the bracket to the rear of the power supply casing. 4. Insert the redundant power supply casing into the chassis, making sure it is aligned as shown. 5. Screw the casing to the chassis exterior.
6. Screw the casing to the chassis interior. 7. Fix the redundant power supply switch to the chassis rear window with two Hex #6-32 screws. 8. Insert the new power supply unit and secure by turning the locking screw.
9. Re-attach all power supply connector cables to the motherboard and backplane.
Appendix I: BIOS Differences The BIOS of B2932 is similar to the BIOS of S2932. There is only one menu different. See the following for the differences in BIOS between B2932 and S2932. For a complete review of S2932 BIOS, refer to the motherboard manual. B2932 Advanced/Hardware Health Configuration BIOS Setup Utility Advanced Hardware Health Configuration H/W Health Function CPUFAN1, 2 FAN1,2 PWM Control FAN Fail LED Indicator Enables Hardware Health Monitoring Device.
S2932 Advanced/Hardware Health Information BIOS Setup Utility Advanced Hardware Health Configuration H/W Health Function CPUFAN1, 2 FAN1,2 PWM Control FAN3, FAN4, FAN5 PWM Control FAN Fail LED Indicator Enables Hardware Health Monitoring Device.
Appendix II: Cable Connection Tables SAS/SATA Cable Table 1: TA26 B2932 Model M1220 SAS/SATA Backplane Connects to Motherboard J16 Æ SAS0 J18 Æ SAS1 J20 Æ SAS2 J22 Æ SAS3 J24 Æ SAS4 J26 Æ SAS5 J28 Æ SAS6 J30 Æ SAS7 FAN Cable Table 2: System Fan to Backplane System Fan Connects to M1220 SAS/SATA Backplane Fan 1 Æ FAN1 4-pin connector Fan 2 Æ FAN2 4-pin connector Fan 3 Æ FAN3 4-pin connector 63
Power Supply Cable Table 3: Power Supply to Motherboard Power Supply Connects to Motherboard P1 24-pin power cable Æ PW1 24-pin connector P2 8-pin power cable Æ PW2 8-pin connector P3 4-pin power cable Æ PW3 4-pin connector Table 4: Power Supply to Backplane Power Supply Connects to M1220 SAS/SATA Backplane P3 4-pin power cable Æ J1 4-pin connector P3 4-pin power cable Æ J2 4-pin connector P3 4-pin power cable Æ J3 4-pin connector Other Cables Table 5: Backplane to Motherboard M1220
Table 7: System Internal LED Cables to Backplane M1220 SAS/SATA Backplane (Front side) Connects to TA26 B2932 System Æ System Internal LED Cables J34 2x5pin LED J35 2x7pin LED J36 2x7pin LED Table 8: DVD-ROM Related Cable M1220 SAS/SATA Backplane Connects to DVD-ROM Backplane J7 slim DVD connector Æ DVD-ROM Backplane Table 9: FDD Related Cables Motherboard FDD connector Æ FDD Drive M1220 SAS/SATA Backplane J37 4-pin connector Æ FDD Drive 65
Appendix III: Installing the SMDC Card The following provides you with the information on installing M3291 SMDC card into a PCI or PCI-X slot in your TA26 B2932 system. 1. Locate the TX/RX and RTS/CTS switch jumpers (J3 and J4) on the SMDC card, and place the jumper caps to close pins 5-8. 2. Secure M3291 on a low profile PCI bracket as shown. 3. Connect the 2x25 pin SMDC cable to M3291 as shown.
4. Unscrew the bracket from the slot as shown. Lift up the bracket. 5. Connect the other end of SMDC cable to the SMDC connector (J18) on the motherboard. 6. Place the SMDC card in the PCI or PCI-X slot as shown.
7. Secure the PCI bracket with the screw you removed from the card slot cover.
Appendix IV: FRU Parts Table Item Model Number Picture Quantity Description Motherboard S2932WG2 NR 1 TYAN S2932WG2NR Motherboard Chassis Unit CCHA-0090 1 Chassis unit, Maryang2000 CCCV-0020 1 Top cover, Mitac Maryang2000 CHDT-0030 8 HDD Carrier, External CFAN-0250 2 80x80x38mm, FFC0812DE-7N20 CFAN-0200 1 60x60x38mm, FFB0612EHE-6A46 CRAL-0040 1 Rail Kit, 4708-3-28 EZP CEAR-0100 1 Mounting Ear Left CEAR-0110 1 Mounting Ear Right CDVD-0020 1 Slim DVD-ROM; DVD DRIVE; DV28E-N
Item Model Number Picture Quantity Description Storage Backplane M1220 1 PCB ASSY; 2U, 8BAY, SAS BACKPLANE M1220 Heat Sink & Cooler CHSK-0280 2 CPU Cooler Air Duct CADT-0160 1 AIR_DUCT; PC+ABS, for TA26 1 R2W-5600P3V, 600W 1+1 redundant, for B2932T26W8HR CPSU-0170 1 P2M-6600P, 600W Single Power Supply, for B2932T26W8H CPCA-0270 1 Front Panel LED/SWITCH/ID LED Board CPCA-0080 1 USB Adapter Board, 2-port, for TA26 CCBL-0310 1 A/C Power Cord, L=1830mm, US type CCBL-0300 1 A/C P
Item Model Number Picture Quantity Description CCBL-0090 2 HDD LED Cable Assembly, 10-pin, 200mm, for TA26 CCBL-0100 1 HDD LED Cable Assembly, 14-pin, 200mm, for TA26 CCBL-0111 1 Control Board Cable, TYFP1/TYFP2, TYFP1 375mm/TYFP2 315mm CCBL-0144 1 Chassis Intrusion Cable L=800mm CCBL-0750 1 USB cable, MB to backplane, 300mm, for TA26 CCBL-0200 1 USB cable, backplane to LED board, 130mm, for TA26 CCBL-0120 1 LED Board Cable CCBL-0433 1 DVD ROM Cable CCBL-0842 1 FAN Control Cab
Technical Support If a problem arises with your system, you should first turn to your dealer for direct support. Your system has most likely been configured or designed by them and they should have the best idea of what hardware and software your system contains. Hence, they should be of the most assistance for you.
2. See the TYAN website for FAQ’s, bulletins, driver updates, and other information: http://www.tyan.com 3. Contact your dealer for help BEFORE calling TYAN. 4. Check the TYAN user group: alt.comp.periphs.mainboard.TYAN Returning Merchandise for Service During the warranty period, contact your distributor or system vendor FIRST for any product problems.
