Use and Care Manual

TROUBLESHOOTING GUIDE
EXPLODED VIEW
CARE AND MAINTENANCE
C689
• Clean the trim using a soft cloth, slightly dampened with citrus oil based product and buff with a clean soft cloth.
• DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based products can be obtained at supermarkets or
hardware stores.
• WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock and
injury to persons.
• Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical shock or personal injury.
Part Part Name Part Number
1 Power Switch P06-PS-DFS400
2 Heater Switch P06-HS-DFS400
3 Emberbed Y19-S273-EMB
4 Heater/Blower Assembly Y19-S273-P01
5 Flame Generator Drive Motor P10-Q-S
6 Flame Generator/Spinner Y19-S273-P11
Problem Root Cause Corrective Action
1. No power. 1. Power cord was not plugged into
the outlet.
1. Check that unit is plugged directly into a standard 120 volt outlet.
2. Fire cube does not
turn on manually.
2a. No incoming power from the
electrical wall socket or switches.
2b. Improper operation.
2c. Defective switch
2a. Check circuit breakers and move unit to another outlet.
2b. Manually press main power switch on the back of unit.
2c. Replace switch.
3. Flames are not
moving
3a. Defective Flame Generator Drive
Motor
3b. Flame Generator/Spinner
detached from the Flame
Generator Drive Motor
3a. Contact customer service for a replacement Flame Generator Drive
Motor.
3b. Unplug the re cube and remove the back panel and check to see if
“Flame Generator/Spinner” is correctly mounted to the Flame
Generator Drive Motor.
4. Flames are not
visible
4. Burnt out light bulb. 4. Follow bulb replacement instructions to replace the light bulb.
5. Heater is not
turning o
5. Defective heater switch 5. Replace heater switch
6. Heater is not
turning on
6a. Improper operation
6b. Defective Switch
6c. Defective heater blower motor.
6a. Manually press main power button on back of unit.
6b. Replace Switch.
6c. Replace heater blower motor.
7. Not producing
enough heat
7a. power strip/surge protector/
extension cord being used
7b. Location of unit
7a. Plug unit directly into the wall.
7b. Make sure unit is located on an interior wall or away from dray
doors or windows.
8. Unit blows cool or
cold air
8. Defective heater blower assembly. 8. Contact customer service to replace the heater blower assembly.
9. Excessive noise
with the heater on
9a. Dirty heater blower motor
9b. Defective heater blower motor
9a. Gently vacuum heater blower vents.
9b. Replace heater blower motor
10. Noise with ames
on and heater o
10a. Defective ame generator
drive motor.
10b. Dented back panel
10c. Warped Flame Generator/
Spinner sha
10a. Contact customer service to replace the ame generator drive motor.
10b. Contact customer service
10c. Contact customer service
11. Power cord gets
warm.
11. Normal operation 11. Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug ts tight in the outlet. Heaters draw more current
than small appliances, overheating of the outlet may occur even if
it has not occurred with the use of other appliances. During use
check frequently to determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater and have a qualied
electrician check and/or replace the faulty outlet(s).
12. Is it safe to place
unit on carpet?
12. Product inquiry 12. It is safe to place unit on carpet but make sure any ammable
items are at least 3 feet (0.9 m) away from front and sides of the unit.
13. How many square
feet will my unit
warm up?
13. Product inquiry 13. Provides supplemental heat up to 400 square feet
MODELS: DFS-400-01,DFS-400-02,DFS-400-04,DFS-400-06,DFS-400-10,DFS-400-15