Operation Manual
Smart Player with HD Digital Jukebox
62
9 Troubleshooting
** For detailed instructions, please refer to the latest pdf file on the TVIX Homepage or TVIXFAQ.
Under no circumstances should you try to repair the system yourself, as this will invalidate the warranty. Do
not open the system as there is a risk of electric shock. If a fault occurs, first check the points listed below
before taking the system for repair.
No Screen Display. Video
Output not working.
1. Press the TV OUT button on TVIXremote to toggle between TV OUT
settings.
2. Check the TV-OUT settings and cable-type on the TVIX and ensure
that it is consistent with the VIDEO-IN settings of the TV.
3. Ensure that the Video Cable is securely connected to the TVIX and to
the TV.
The TVIX does not respond to
the Remote Control. Menu
Items cannot be selected.
1. Reduce the distance between the Remote and the TVIX and try again.
2. Replace remote batteries.
3. Perform a Hardware factory Reset Procedure.
4. Check for interference from other IR sources by trying to operate the
TVIX with all other components turned off.
TVIX does not
recognize the HDD.
1. Check the USB connection to the Hard Disk Drive(HDD).
2. Check to ensure that the HDD has been correctly partitioned and
formatted.
TVIX does not
show subtitle.
Re-name the subtitle file the same as avi file name (except for file type
extensions).
TVIX can show the subtitle when the file name is same.
TVIX does not display the
Network-shared Folder on your
PC.
1. Check network connection between your PC and the TVIX.
2. Reboot the TVIX and re-establish the connection.
3. Depending on network environment, there may be a delay in
searching for the network for up to about 10 minutes.
4. Ensure that WEP and SSID settings are accurate.
Unable to Play Xvid, or MPEG,
or AVI video files etc.
1. Ensure that the selected video file contains supported video codec.
2. Run the check Disk on the SETTING.
3. If playing a file from a network drive, there may be too much traffic on
the network (check for virus). Try to reboot your PC and establish
connection again.