User Manual
18
Troubleshooting Tips
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Possible cause Solution
Incorrect Windows Setup
Conrm that your Headset/Mic is selected as the default
audio device in the Windows Playback/Recording Devices
Tabs.
Mic muted
Press the Mic Button on the Headset to toggle the Mic Mute.
Note: Mic Monitor is always ON even when the mic is muted.
Mic disconnected
Conrm that the Removable Mic Boom is rmly inserted into
the Headset. The Mic should be interested into the “D” Slot
on the bottom of the left earcup NOT the Mobile Connection
jack on the bottom of the right earcup.
Incorrect Program Settings
Some programs have their own audio settings, if you encoun-
ter trouble with chat only in a certain program check that you
are congured correctly.
Voice Chat Issues
If your issue is not resolved by these steps, please visit turtlebeach.com/support