User Manual
17
Troubleshooting Tips
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Possible cause Solution
Power is off
Conrm that the Headset is on. The Power LED should be
illuminated White. Note: The Headset muse be powered on
for use, even when you’re connected via the Mobile Cable.
Dead/low battery
Conrm that the Headset Battery is charged. If the Headset
will not power on, leave the headset to charge overnight.
Loose connection
Make sure the USB Transmitter is fully inserted into a USB
Port on your PC.
Lost pairing
Conrm that the Connection Status LED on the Wireless
Transmitter stays on. If the LED is pulsing, it indicates that the
Wireless Transmitter isn’t communicating with the Headset.
See Pairing the Headset and the Transmitter (pg 14)
Surround Sound Driver
Installed in incorrect location
Make sure the Surround Sound driver has been installed to
the root folder of your primary drive.
No Sound
Possible cause Solution
Poor Wi-Fi transmission
For best performance, stand within 20 feet from the Wireless
Transmitter.
Conrm that there is no wall or other large object between
the Headset and Wireless Transmitter.
Conrm that the location of the Wireless Transmitter is clear
of obstructions and isolated from Wi-Fi base stations or other
potential sources of interference.
Audio Drops, Popping or Click Sounds