User Guide

55
Go to Table of Contents
Troubleshooting Tips
Issue Solution
People cannot hear me
1. Make sure the “Background Noise-Limiter” Fader is NOT at the
max setting. This Fader should be in the lower-half when used
in a home environment.
2. Make sure the Console switch on the back of the TAC is set to
the platform you are gaming on.
3. Check that the Mic is not muted on the TAC. The Mic LED
(Bottom left Corner of the TAC) should indicate as follows:
-Red = Muted
-White = Unmuted (Noise Gate Closed)
-Blue = Unmuted (Noise Gate Open)
4. Make sure microphone is not muted on the in-line controls
(if using the original cable).
I cannot hear the game
1. Make sure your Game/Chat Balance Fader is NOT set all
the way to Chat Audio.
2. Make sure the Console switch on the back of the TAC is set
to the platform you are gaming on.
3. If on Console, check that the Digital Optical Cable is connected
to the ”IN” port and not the ”OUT” port on the TAC.
4. If on Console, make sure you have removed the plastic
protective tips from both ends of the optical cable and that it’s
rmly connected to both the console and TAC.
5. If on PC, make sure to set TAC as your default device in
Windows and in the particular game you are playing.
Elite Pro Tactical Audio Controller
If your issue is not resolved by these steps, please visit:
turtlebeach.com/elitepro or turtlebeach.com/support