User guide

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Troubleshooting Tips

Possible cause Solution

Incorrect console setup

Conrmthatthegameconsoleisproperlyconguredforthe

STEALTH 500X. See Xbox One Setup (page 11).

Mic muted

Press the Mic Mute Button on the Headset to toggle the

microphone between on and off (muted).

Mic disconnected

ConrmthattheRemovableMicBoomisrmlyinsertedinto

the Headset.

If your issue is not resolved by these steps, please visit turtlebeach.com/support

Microphone not working

Voice Chat Drops

Most in-game voice chat drops are caused by network congestion or “lag.” They usually subside after

a few moments so please be patient. In extreme cases, you may need to leave the game and return to

reset the chat function.

If you use a wireless internet connection, low signal strength from your modem/router can make the

voice chat malfunction. For best results, we recommend a wired connection from your

modem/router to your game console.