User's Manual

TurboComm EC110 User’ s Manual
Page 12
Consumer Cable Modem FAQ's
What is a MCNS compliant cable modem?
- A cable modem is a device that hooks up to your computer and instead of getting an internet
connection through your telephone wire (or another system), you get a connection through your cable
network (same place your cable TV connection comes from). The bandwidth is much bigger in your
cable network and allows you to get information from the internet at much faster speeds. And do not
worry, installation is done by your cable operator or computer store.
How can I as a consumer get an EC110 Cable Modem and sign up for the high-speed cable
modem service?
- TurboComm currently sells their EC110 Cable Modems directly to cable operators. They in turn
supply them to you. They either lease the cable modem in their monthly high-speed data service
fee or give you the option to purchase the modem. Please contact your local cable operator to see if
they offer the service in your area and reference our list of commercially deployed areas.
What equipment do I need to use an EC110 Cable Modem?
- A cable operator that provides the high-speed data service
- A Computer (our EC110 Cable Modem is platform independent so it does not matter what kind)
- A standard 10BaseT Ethernet connection (installed by your cable operator)
Can I still watch cable TV while using my EC110 Cable Modem?
- Yes, you cable wire is split at your home so both may be used at the same time.
Can I have cable modem service but not subscribe to cable TV?
- Yes, you may have one, or both.
How much faster is an EC110 Cable Modem connection than other internet connections.
- Please refer to How Fast?
How long does it take to log on?
- Your EC110 Cable Modem is always on, a connection is always open, so you never have to wait for a
slow log on procedure.
If I call my cable operator and they say they do not offer high-speed cable modem service, what
can I do?
- Tell them that your are interested in receiving the service and fill out our lead generator found on our
web site to make them aware of the demand.