TM Owner’s Manual for the turbochef encore ©2011-2014 TurboChef Technologies, Inc.
For further information, call 800.90turbo or +1 214.379.6000 The information contained in this manual is important for the proper installation, use, maintenance, and repair of this oven. Follow these procedures and instructions to help ensure satisfactory cooking results and years of trouble-free service. Errors – descriptive, typographic, or pictorial – are subject to correction. Specifications are subject to change without notice. Please carefully read this manual and retain it for future reference.
Table of Contents Important Safety Instructions General Safety Information Reducing Fire Risk Grounding Instructions Power Cord Replacement Precautions to Avoid Possible Exposure to Excessive Microwave Energy RF Interference Considerations i i ii ii ii ii Specifications and Installation Theory of Operation Dimensions Certifications Oven Construction Electrical Specifications Installation Unpacking Instructions Installation Warnings - Read Before Lifting Oven Installing the Oven Installation Near Open Hea
Info Mode Last Temperature Selected Serial Number Menu Version Firmware Version Cook Counters/Time Logs Voltage - View Incoming Fault Log Service Numbers Test Mode Set Options Light Ring on/off Cook More on/off Edit Mode on/off Load Menu on/off Network Setup Auto Off on/off Auto On on/off Demo Mode on/off Set Date and Time Load Menu from USB or Smart Card Save Menu to USB or Smart Card Sound Volume Electrical Temperature Reset the Oven Firmware Update 11 11 11 11 11 11 11 11 11 11 11 11 11 12 12 12 12 12 1
i IMPORTANT SAFETY INSTRUCTIONS WARNING: When operating this oven, strictly adhere to the following safety precautions to reduce the risk of burns, electric shock, fire, injury, damage to oven or property near oven, or possible exposure to excessive microwave energy. General Safety Information a Read all instructions before using this appliance. a Read and follow the specific “Precautions to be Observed to Avoid Possible Exposure to Excessive Microwave Energy” found on page ii.
ii safety instructions Grounding Instructions This appliance must be grounded. In the event of an electrical short circuit, grounding reduces the risk of electric shock by providing an escape wire for the electric current. This oven is equipped with a cord that has a grounding wire with a grounding plug, which must be plugged into an outlet that is properly installed and grounded.
1 Encore 2 Depth Encore 2 Depth 21.4” (544 mm) 21.4” (544 mm) 19” (483 mm) 19” (483 mm) Encore Depth Encore Depth Encore Depth 32.7” (831 mm) 29.95” (761 mm) 30.2” (767 mm) 27.45” (697 mm) 28.6” (726 mm) 25.85” (657 mm) Encore 2 Depth Encore Oven Dimensions Encore 2 Oven Dimensions Theory of Operation Dimensions The TurboChef Encore/Encore 2 oven uses radiant heat in combination with high-speed air impingement and side-launched microwave to cook food rapidly without compromising quality.
2 specifications and installation Certifications Installation cULus, UL EPH, TÜV, CE, FDA Install or locate this appliance only in accordance with the instructions below. Unpacking Instructions Oven Construction Exterior - Powder coated, corrosion-resistant stainless steel outer wrap. - Stainless steel front panels and door - Cool-to-touch exterior; all surfaces below 122°F (50°C) - Ergonomic door handle 1. Remove the oven from its packaging. 2.
3 Installing the Oven 1. Prepare a surface capable of supporting 190 lb. (86 kg) or 380 lb. (172 kg) if stacking. The surface must be this deep: • Encore: 30.2” (767 mm) • Encore 2: 27.45” (697 mm) 2. If installing onto an oven cart: a. Ensure the oven cart casters are locked. b. Ensure the oven legs are removed. c. Drilling additional holes in the counter surface/cart for stability is required if the existing holes in the cart/surface do not align with the leg holes of the oven.
4 specifications and installation Oven Restraint Kit Voltage Selection Part Number: TC3-0242 For North America oven models, the oven will detect 208 or 240 incoming voltage. WARNING: The Oven Restraint Kit will not prevent the oven from falling off a countertop if the oven is pulled off or allowed to slide off the edge. Installation instructions are included with the kit.
5 Daily Maintenance Supplies and Equipment Follow the steps below when cleaning your oven. Use only TurboChef®-approved cleaning chemicals. Failure to adhere to these procedures or the use of any other cleaning products may damage critical oven components, resulting in a non-warranty service call.
6 CLEANING Step 6: Remove Large Food Particles • The heating element can be lifted for cleaning underneath. DO NOT attempt to clean the heating element. • Use a food vacuum or damp towel to remove large particles from the oven cavity. Step 6 A Step 7 Step 7: Clean the Oven Cavity do not spray TurboChef ® Oven Cleaner into the holes in the oven cavity. • Apply Oven Cleaner to a towel or nylon scrub pad and clean the top, sides, and bottom of the cavity.
7 Quarterly Maintenance Supplies and Equipment To ensure optimal oven performance, complete the following cleaning steps once per quarter or more frequently as required. Required: Phillips screwdriver, clean towels, rubber gloves for handling catalytic converter. Recommended: dust mask, vacuum, bristle or paint brush 1. Complete the daily cleaning instructions (pages 5-6). CAUTION: Make sure the oven is off before proceeding. 6.
8 OVEN CONTROLS 9 10 8 7 7 11 2 3 4 5 6 1 Oven Controls Oven Controls 1. On/Off Key Press to turn the oven on (begin warmup) or off (cool down), or to exit Info Mode (page 11). 2. “i” Key When the oven is off or cooling down, press to access the Info Mode (page 11). 3. Up and Down Keys When the oven is ready to cook (i.e., warmed up and waiting for a cook command), press the Up or Down key to view additional food groups or items.
9 Cooking The oven is preprogrammed with recipe settings at the time of manufacture and is ready to operate out of the box. New menu settings can be loaded via USB or smart card (page 13) or programmed manually (pages 15-16). The oven will not cook unless settings are present. This oven uses impingement and microwave to cook food faster than traditional cooking methods. Air enters the cavity from the top and bottom using a single fan.
10 COOKING Step 5: Cook the Item GROUP 1 G GROUP 5 RE RECIPE 1 RECIPE 5 GROUP 2 G GROUP 6 RECIPE 2 RE RECIPE 6 GROUP 3 G GROUP 7 RECIPE 3 RE RECIPE 7 GROUP 4 G GROUP 8 RECIPE 4 RE RECIPE 8 NOTE: Press Up or Down to view more groups (only available if all items have the same set temperature) or food items. Step 6: Cooking COO KING RECIP E 1 NOTE: To immediately terminate a cook cycle, press the Back/Stop key.
11 Info Mode Voltage - View Incoming To access the Info Mode, press the “i” key when the oven is off or cooling down. There are two Info Mode screens – press the Up or Down key to switch between them. Incoming voltage is shown on the Info 1 screen. Info 1 screen: SP = 500F Fault Log From the Info 1 screen, select “Fault Log.” To view time stamps of each fault occurrence, press the soft key adjacent to the fault code.
12 INFO MODE Load Menu ON/OFF: The Load Menu screen allows the operator to upload and/or download new menu settings from a USB drive or smart card. Turning “Load Menu” off will prevent access to the Load Menu screen when the operator is viewing the Info 2 screen. See page 13 for more details. Network Setup: Using Oven Connect (page 4) requires each oven to be networked. For help determining the correct network setup information, contact your network administrator.
13 To set the auto-on or auto-off time, 1. Ensure the time of day is accurate (above). 2. Press the top-right soft key to toggle between temperatures 1 and 2. If two different temperatures are used for cooking, they must be set to different auto-on and auto-off times. 3. Use the keys to the left and right of the “auto on time” field or “auto off time” field to move the cursor between digits. 4. Use the number keys to enter the hour and minute for the oven to automatically turn on or off. 5.
14 info mode Firmware Update TurboChef may at some point recommend a firmware update. The update will make sure your oven is operating at its maximum efficiency, but will not affect cooking performance or menu settings. CAUTION: The oven will not turn on if the firmware update is unsuccessful! From the Oven Off screen, 1. Insert the smart card “1 of 3” (see adjacent). 2. When the oven is cooling down or off, press and hold the “i” key until the oven resets (approximately 5 seconds). 3.
15 Edit Mode From the Edit Mode, the operator can change menu settings and rename food groups and items. To access the Edit Mode, 1. Enable it from the Options screen (page 11). 2. Press the On/Off key to return to the “Cooling Down” or “Off” screen. 3. Press the On/Off key again to enter Edit Mode. The Edit Mode consists of two screens. The first is explained on this page.
16 edit mode Menu Edit Move cursor back and forth between characters LUNCH EVNT 1 2 3 4 5 6 A %Time 050 050% 000 000 000 000 %Air 070 060 010 010 010 010 %Wave 050 050 000 000 000 000 SAVE TIME COOK TIME = 00:35 TOTAL = 100% 500F (116F : 373F) Move cursor back and forth between fields COOK = Set point (CC actual : IR actual) Use number keys to change a letter or number Go to the “Recipe Edit” screen (above) to change the food group name, food item name, and cook settings. 7. Set the cook time.
17 Troubleshooting The following is a list of fault codes and error messages, along with the possible problem(s) that the oven may experience. Please attempt the recommended action before calling Customer Support (800.90TURBO, +1 214.379.6000) or your Authorized Distributor. If any fault or error message occurs that is not listed below, contact Customer Support (800.90TURBO, +1 214.379.6000). Note: Any fault codes listed in bold will terminate a cook cycle upon discovery.
18 troubleshooting Issue P o ssi bl e C ause(s) Resolut ion Steam or smoke is present. - Oven is not clean. (Large deposits of grease, carbon, or food debris dilute the microwave.) - Rear vent is clogged. - Clean the oven following the cleaning instructions on pages 5-6. - Perform the quarterly cleaning procedure (page 7). F1: Blower Running Status Bad - Oven power interrupted. - Verify the wall circuit breaker is on. Reset the breaker and then power the oven on.
19 North America Limited Warranty TurboChef Encore/Encore 2 Rapid Cook Oven – North America The TurboChef rapid cook oven Limited Warranty outlined below is activated upon shipment of your oven. Should you require additional assistance after reviewing the warranty outlined below, please call TurboChef Customer Support at 800.90TURBO. Limited Warranty TurboChef Technologies, Inc.
20 north america limited warranty Warranty Service, Exclusive Remedy TurboChef will be solely responsible for determining whether or not the Equipment or any component thereof is defective. Defective components covered by this warranty will be repaired or replaced at TurboChef’s option without charge to you and such repaired or replacement components will be covered by this warranty for the balance of the Warranty Period.
21 International Limited Warranty This Limited Warranty shall apply to the sales of all TurboChef Encore/Encore 2 ovens (the “Equipment”) manufactured by TurboChef Technologies, Inc. (“TurboChef”), and sold to purchasers outside of the United States, Canada, Puerto Rico, Central and South America by an Authorized Distributor of TurboChef International (the “Authorized Distributor”).
22 international limited warranty 6. You have not used any non-approved devices, accessories, consumables or parts in conjunction with the Equipment; and 7. Repairs, modifications or alterations have not been attempted other than by TurboChef, an Authorized Distributor or its authorized service agent.
23 Third Party Rights: The UK Contract (Rights of Third Parties) Act 1999 is excluded from applying to this Limited Warranty and nothing herein confers or purports to confer on any third party any benefit or any right to enforce any term of this Limited Warranty.
For service or information: wi thin no r th a me r ica ca l l Customer Support at 800.90 T U R B O outsid e no r th a me r ica ca l l +1 214.379.6000 or Your Authorized Distributor TM Part Number: ENC-1142 / Revision F / January 2014 Country Code: NA/EU Global Operations Customer Support: 2801 Tr ade Center Dr ive Carrollton, Texas 75007 usa +1 214.379.6000 phone +1 214.379.6073 fa x 800.90 T U R B O +1 214.379.6000 tur boch ef.
