Accelerating the World of Cooking TM Owner’s Manual FOR THE TURBOCHEF 2020 HIGH h CONVEYOR OVEN
For further information, call 800.90TURBO or +1 214.379.
The information contained in this manual is important for the proper installation, use, maintenance, and repair of this oven. Follow these procedures and instructions to help ensure satisfactory baking results and years of trouble-free service. Errors – descriptive, typographic, or pictorial – are subject to correction. Specifications are subject to change without notice. Please carefully read this manual and retain it for future reference.
Table of Contents Safety Information Important Safety Information - Please Read First General Safety Information Reducing Fire Risk Preventing Oven Damage Grounding Instructions Power Cord Replacement i i i ii ii ii Specifications and Installation Dimensions Electrical Specifications Packaging Certifications Oven Construction Installation Instructions Delivery and Initial Inspection Lifting the Oven Oven Location and Placement Installation Near Open Heat Source Ventilation Requirements 1 1 2 2 2 2 2 2 3
Oven Modes Config Mode Smart Card Screen (Loading a Menu) Accessing the Fault Count Screen Accessing the Setup Mode 13 13 13 13 Setup Mode Changing the Display Temperature Edit Options Screen Changing the Display Language Info Screen 13 14 14 14 14 Updating the Firmware 15 Troubleshooting Replaceable Parts 16 18 North America Limited Warranty 19 International Limited Warranty 22
i Important Safety Information – Please Read First Improper installation, adjustment, alteration, service, or maintenance of this equipment can cause property damage, injury, or death. Thoroughly read the installation, operating, and maintenance instructions before installing or servicing this equipment.
ii S A F E T Y I N F O R MAT I O N Preventing Oven Damage x x When servicing this appliance, do not tear insulation to get to components. Rather, find the edge of the insulation and remove the tape that holds it in place. Clean the oven daily. Clean the oven only with TurboChef Oven Cleaner. DO NOT clean with a water jet. DO NOT allow cleaning solution or water to remain in the cook cavity longer than necessary.
1 Dimensions Exterior 8.5” (216 mm) 35.7” (907 mm) Figure 1: Oven Dimensions - Side Height --with legs 13.0” (330 mm) 17.0” (432 mm) Width 48.3” (1227 mm) Depth 35.7” (907 mm) 60.1” (1527 mm) with extensions Conveyor Length 48.3” (1227 mm) Width (Single) 20.0” (508 mm) Width (50/50) 9.5” / 9.5” (241 mm / 241 mm) Width (70/30) 15” / 4” (381 mm / 102 mm) Figure 2: Oven Dimensions - Top Electrical Specifications 48.3” (1227 mm) 17.0” (432 mm) 13.0” (330 mm) 4.
2 S P E C I F I C AT I O N S A N D I N S TA L L AT I O N Packaging Delivery and Initial Inspection All ovens are packaged in a double-wall corrugated box with integrated wooden skids. All international ovens shipped via Air or Less than Container Loads are packaged in wooden crates. All TurboChef ovens are shipped so as to prevent damage.
3 Oven Location and Placement WARNING: Death, injury and equipment damage may result from improper positioning. WARNING: DO NOT stack ovens without proper installation of stacking brackets. Contact Customer Service for more information. WARNING: DO NOT stack ovens more than three high. It is the operator's responsibility to ensure the oven is properly positioned on countertop. TurboChef will not warrant any damage or injury to ovens that fall off countertops due to improper placement.
CLEANING Daily Cleaning Instructions = Wash, rinse, sanitize. (Use only TurboChefapproved cleaner, part number 103180). = Completely dry with clean towel. WARNING: Always disconnect power before cleaning or servicing oven. WARNING: DO NOT attempt to clean the oven until it has cooled (screen reads “Oven Off ”). WARNING: DO NOT use a water jet when cleaning the oven.
5 Weekly Cleaning Instructions = Wash, rinse, sanitize. (Use only TurboChef-approved cleaner, part number 103180). = Completely dry with clean towel. WARNING: Always disconnect power before cleaning or servicing oven. WARNING: DO NOT attempt to clean the oven until it has cooled (screen reads “Oven Off ”). WARNING: DO NOT use a water jet when cleaning the oven. Step 1: Turn the Oven Off 1.
6 CLEANING Step 4: Clean Oven Components Step 3: Remove Inner Oven Components 1. 1. 2 1 2. 2. 1 2 1 3. 3. 4. 4. 2 1 5. 1 5. 6. Replace filters if damaged or torn.
7 Step 5: Replace Oven Components 9. 1. 2. 2 2 1 Step 6: Verify Chain Tension 3. See detail below. A B 4. Acceptable - Chain (A) is tight and easily clears crumb tray holder (B) 2 1 A B 5. Call service to have link removed - Chain (A) is loose and risks contact with crumb tray holder (B) Step 7: Ready the Oven for Use 6. 7. 1. 2. CLEANING 8.
S TA N DA R D O V E N O P E R AT I O N 2 2 High h Conveyor by TurboChef TM BACK OFF IDLE 3 GE ER Y NC EM 8 S 4 5 6 TOP 1 Figure 7: Oven Controls Oven Controls Oven Controls Figure 7. Figure 19 1. Display 4. Back/Off Key The display shows current oven operation and/or user programming information. Depending on the mode the oven is in, the back/off key will return the oven to the previous screen or turn the oven off (page 9). 2.
9 1 4 BREAKFAST 6 BREAKFAST DINNER OVEN OFF BELT F 5:00 DESSERT LUNCH 2 SOAKING TIME LEFT = 5:00 BTM AIR 100 % BREAKFAST TOP AIR 80 % 5 BREAKFAST 5:00 3:20 BELT SPEED 2:00 3:00 LUNCH DINNER 2:00 4:00 2:30 2:45 DESSERT COOLING DOWN SET 475F BELT R 3:20 DINNER BREAKFAST TOP AIR 80 % OVEN TCC = 425F DESSERT LUNCH 7 BELT F 5:00 COOKING BELT R 3:20 BREAKFAST SET 475F BELT F 5:00 BTM AIR 100 % BELT R 3:20 TOP AIR 30% OVEN IDLE PRESS ANY KEY SET 475F BTM AIR 30% 3 BREAKFAST
10 S TA N DA R D O V E N O P E R AT I O N Mode 3: Warming Mode 6: Cooling Down Mode during which the oven warms to the preset cooking temperature defined by the cooking profile that was selected. Mode during which the burner assembly shuts off to allow the oven to cool. Happens When... - A selection is made from MODE 2, and the oven’s temperature at the beginning of warmup was not within (less than) 25°F (14°C) of the oven’s set temperature. Goes To...
11 Editing a Cooking Profile Changing a Cooking Profile Name To edit a cooking profile, the oven must be in the COOKING MODE and the full edit or flex option must be enabled for each option to be edited. For more information on selecting between full edit, rigid, and flex options for each editable setting, see Edit Options Screen on page 14. 1. From the cooking screen (Figure 9), press L1 to access the name change screen (Figure 10).
12 S TA N DA R D O V E N O P E R AT I O N Adjusting the Belt Speed PROFILE 1 Adjusting the Top and Bottom Air TOP AIR 80 % The High h Conveyor Oven can accommodate BELTconveyor R either one or two belts. The oven will 10:00 automatically detect the number of conveyor belts installed and display the option to change the speed of each conveyor belt independently. 1.
13 Config Mode Accessing the Fault Count Screen The CONFIG MODE (Figure 11) serves four main purposes: 1. To access the smart card screen. 2. To access the fault count screen. 3. To access the SETUP MODE. 4. To access the TEST MODE (service use only). From the CONFIG MODE (Figure 11), press R1 to access the fault counts screen (Figure 15). The oven will display the number of faults that have occurred. To access the CONFIG MODE, press the up key from the OVEN OFF MODE.
14 OVEN MODES FAULT L1 F1: F2: F3: F4: F5: L2 COUNTS 0 0 0 0 0 F6: F7: F8: F9: F10: R1 0 0 0 0 0 R2 R3 L3 L3 ENGLISH DEGS F SETUP MENU L2 EDIT/RIGID/FLEX R1 R2 INFO R3 Figure 16: Setup Mode L1 1 L2 2 L3 3 4 R1 5 R2 6 R3 TEMP: FLEX R1 ENTER PASSWORD <6633> Figure 17: Password Screen L1 NAME: FULL EDIT MODES SELECT L2 L3 BELT: RIGID R2 AIR: FLEX R3 L2 INFO SERIAL_NUMBER EC=82F 208V L3 Figure 19: Info Screen The edit options screen (Figure 18) allows the user t
15 Updating the Firmware From the oven off screen, 1. Insert the gray smart card (see Figure 13, page 13) with the gold chip facing the front of the oven. If multiple smart cards are required, they will be labeled in sequence - ensure the correct sequence is followed. 2. From the COOLING DOWN or OVEN OFF MODE, press and hold the idle key until the oven resets (approximately 5 seconds). The display will go blank until the upload is complete. 3.
16 T R O U B L E S H O OT I N G Issue No power to oven. Oven is not warming up properly. Oven is not cooking properly Possible Cause(s) Resolution - Oven is not plugged in. - Plug oven in. - Main circuit breaker is tripped. - Verify wall circuit breaker is on. Reset breaker and then power oven back on. - Oven is in the off state. - Select a cooking profile. - Oven has been switched off at the main circuit breaker.
17 Issue F5: CC Over Temp Possible Cause(s) Resolution - Blockage of airflow into the oven. - Check for and remove anything that may be obstructing regular airflow into the oven. - Problem with the blower motors or heater. - Call customer service. - Defective SSR. - Call customer service. - Blockage of airflow into the electrical compartment. - Check for paper towels or anything that may be obstructing cool air into the electrical compartment. - Problem with the cooling fans.
18 T R O U B L E S H O OT I N G Replaceable Parts The following is a list of parts that may need replacing during the life of the oven. For more information, please contact TurboChef. (Within North America, call 800.90TURBO. Outside North America, call +1 214.379.6000 or your authorized distributor.
19 North America Limited Warranty TurboChef “HhC 2020” Conveyor Oven – North America The TurboChef HhC 2020 Conveyor oven Limited Warranty outlined below is activated upon shipment of your oven. Should you require additional assistance after reviewing the warranty outlined below, please call TurboChef Customer Service at 800.90TURBO. Limited Warranty TurboChef Technologies, Inc.
20 N O R T H A M E R I C A L I M I T E D WA R R A N T Y Modifications and Repair: Equipment that has been modified or altered by persons other than TurboChef or its service agents, or Equipment that has had non-approved devices or connection items attached thereto, is excluded from coverage under this warranty. Repair of the Equipment by anyone other than TurboChef or its authorized service agents will void all warranties on the Equipment.
21 net 10 days. Customer also agrees to pay any cost incurred by TurboChef or its service agent associated with a service agent responding to a call for service, but then being refused or unable to gain access to the Oven on Customer’s premises. Failure to submit payment may, at TurboChef ’s discretion, result in TurboChef voiding the balance of the warranty. In no event will TurboChef authorize service to a store with an outstanding Non-Warranty invoice.
22 I N T E R N AT I O N A L L I M I T E D WA R R A N T Y International Limited Warranty This Limited Warranty shall apply to the sales of all TurboChef HhC 2020 Conveyor ovens (the “Equipment”) manufactured by TurboChef Technologies, Inc. (“TurboChef ”), and sold to purchasers outside of the United States, Canada, and Puerto Rico by an Authorized Distributor of TurboChef International (the “Authorized Distributor”).
23 Warranty Service During the Warranty Period, any materially defective Equipment will be repaired or replaced free of charge at TurboChef ’s option provided that: 1. You notify the Authorized Distributor from whom You purchased the Equipment and/or TurboChef as soon as reasonably possible after discovery of a defect and in accordance with the warranty claims procedure set out below; 2.
24 I N T E R N AT I O N A L L I M I T E D WA R R A N T Y The claim must include the serial number of the Equipment and be received by TurboChef on or before the last day of the Warranty Period. Upon receipt of Your claim, TurboChef will promptly notify an Authorized Distributor or an authorized service agent to contact You, to verify Your claim and, if necessary, to arrange for an on-site repair visit during normal working hours.
25 Governing Law, Entire, Agreement: This Limited Warranty shall be governed by and construed according to English law. The application of the United Nations Convention on International Sale of Goods to this Limited Warranty is expressly excluded. This Limited Warranty may not be altered, amended or modified by the Authorized Distributor or its service agent, and no representation, alteration, amendment or modification by TurboChef shall be valid unless in a signed form from TurboChef.
For service or information: W I T H I N N O RT H A M E R I C A C A L L Customer Service at 800.90 T U R B O or O U T S I D E N O RT H A M E R I C A C A L L +1 214-379-6000 or Your Authorized Distributor Accelerating the World of Cooking TM Part Number: HCT-4201 / Rev. A / June 2008 Country Code: NA/EU Corporate Headquarters Global Operations Six Concourse Parkway, Suite 1900 Atlanta, Georgia 30328 U S A +1 678.987.1700 PHONE +1 678.987.
