Daim Ntawv Qhia Tus Neeg Siv
Troubleshooting
8 Cannot connect
to
Govee Home App.
• Check
if
the
light panel is powered on.
• Check
if
Bluetooth on
the
smartphone
is enabled,
or
try
connecting
with
another
smartphone.
• When connecting
for
the
first
time, ensure
the
smartphone
is near the light
panel.
•
If
the
connection
error
still exists, please delete
the
connected light panel
from
"My
Device" on the app. Reconnect
to
Govee Home App
by
following
the
instructions provided previously.
8 Wi-Fi disconnected
or
failed
to
connect.
• Check
if
the
light panel
is
powered on.
• Do
not
skip
the
Wi-Fi connection steps
during
the
light panel pairing process.
• Ensure
your
Wi-Fi
router
is
2.4GHz (5GHz is
not
supported).
• Ensure you entered the correct Wi-Fi password
during
the Wi-Fi set
up
process.
• Try connecting
the
light panel
with
a
smartphone
hotspot
to
check
if
your
home
networl< is
working
properly.
• Shorten
the
distance between
the
light panel and
the
Wi-Fi
router
to
less than
1 m,
then
reconnect.
f)
Cannot connect
to
Alexa
or
Google Assistant.
• Ensure
the
Wi-Fi connection is stable and
working
properly.
•
Go
to
"User Guide" on
the
app Settings page
to
pair
the
light panel again.
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