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18
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CHECK
SOLUTION
E1-1
The motor couldn’t find
its start point.
Check if all the cables are
well plugged in or check if
the pins on the cables are
improperly inserted. Or
check if the motor is well
connected.
Plug in the cables again
and power on, then
press MODE and
ENTER buttons at the
same time to enter the
correction mode to
correct errors.
E1-2
The motor signal has
no induction.
Check if all the cables are
well plugged in or check if
the pins on the cables are
improperly inserted. Or
check if the motor is stuck.
Plug in the cables again
or change a new motor.
E1-3
The motor has
exceeded the
maximum resistance
level.
Check if all the cables are
well plugged in or check if
the pins on the cables are
improperly inserted.
Plug in the cables again
and power on, 1 second
later disconnect the
cables then re-plug in
the cables and power on
again, wait about 6
seconds let the motor
come back to its start
point, then press MODE
and ENTER buttons at
the same time to enter
the correction mode to
correct errors.
E2
No EEPROM data was
read.
Re-connect the meter.
The EEPROM data
reading error.
Power on the meter
again to re-read the
data.
E4
Hands aren’t put on the
two handle pulses
immediately after
pressing START
button.
Put the hands on the
two handle pulses
immediately after
pressing START button.
Body Fat Function
cannot receive the
signal for pulse.
Check if the handle pulse
wires are well connected.
Plug in the handle pulse
wires again or change
the handle pulse wires.
Check if the pulse is working
when not in Body Fat
Program.
Change the meter.
NOTE: If you are unable to resolve an issue using the troubleshooting guide above, please
contact Customer Service at [e-mail].