TDM-20 Direct Thermal Portable Printer USER’S MANUAL i
Copyright Information © 2019 TSC Auto ID Technology Co., Ltd, The copyright in this manual, the software and firmware in the printer described therein are owned by TSC Auto ID Technology Co., Ltd, All rights reserved. CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold Condensed font is under license from the Monotype Corporation. Windows is a registered trademark of Microsoft Corporation. All other trademarks are the property of their respective owners.
Agency Compliance and Approvals 2014/30/EU(EMC), 2014/35/EU(LVD), EN 55032 Class B EN 55024 EN61000-3-2:2014 EN61000-3-3:2013 EN 60950-1 2011/65/EU(RoHS 2.0) FCC part 15B, Class B This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
GB 4943.1 GB/T9254 GB 17625.1 IS 13252(Part 1)/ IEC 60950-1 CNS 13438 CNS 14336-1 CNS 15663 KN 32 / KN 35 Important safety instructions: 1. Read all of these instructions and keep them for later use. 2. Follow all warnings and instructions on the product. 3. Disconnect the power plug from the AC outlet before cleaning or if fault happened. Do not use liquid or aerosol cleaners. Using a damp cloth is suitable for cleaning. 4. The mains socket shall be installed near the equipment and easily accessible. 5.
CAUTION: (For equipment with RTC (CR2032) battery or rechargeable battery pack) Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the Instructions as below. 1. DO NOT throw the battery in fire. 2. DO NOT short circuit the contacts. 3. DO NOT disassemble the battery. 4. DO NOT throw the battery in municipal waste. 5. The symbol of the crossed out wheeled bin indicates that the battery should not be placed in municipal waste.
The equipment must not be co-located or operating in conjunction with any other antenna or transmitter. Canada, Industry Canada (IC) Notices This Class B digital apparatus complies with Canadian ICES-003 and RSS-210. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
NCC 警語: 經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻 率、加大功率或變更原設計之特性及功能。(即低功率電波輻射性電機管理辦法第十二 條) 低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立 即停用，並改善至無干擾時方得繼續使用。 前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或 工業、科學及醫療用電波輻射性電機設備之干擾。(即低功率電波輻射性電機管理辦法 第十四條) 警告： 本電池如果更換不正確會有爆炸的危險，請依製造商說明書處理用過之電池。 vii
限用物質及其化學符號 Restricted substances and its chemical symbols 六價鉻 單元Unit 鉛Lead 汞Mercury 鎘Cadmium (Pb) (Hg) (Cd) 內外鐵件 滾輪 銘版 電路板 晶片電阻 積層陶瓷表面 黏著電容 集成電路-IC 電源供應器 印字頭 馬達 液晶顯示器 插座 多溴二苯醚 Hexavalent Polybrominate Polybrominate chromium d biphenyls d diphenyl (Cr ) (PBB) ethers (PBDE) +6 內外塑膠件 多溴聯苯 ○ ○ ○ - ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ - ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ 線材 備考 1.〝超出 0.1 wt %〞及〝超出 0.
Contents 1. Introduction....................................................................................................... 1 1.1 Product Introduction........................................................................................ 1 1.2 Product Features ............................................................................................. 2 1.2.1 Printer Standard Features ................................................................. 2 1.2.2 Printer Optional Features ..................
6.3 Calibrating Media Sensor by Diagnostic Tool .............................................. 29 6.3.1 Auto Calibration ............................................................................... 29 6.4 Setting Bluetooth by Diagnostic Tool (Optional) ......................................... 30 7. Troubleshooting ............................................................................................. 31 7.1 Common Problems ...........................................................................
1. Introduction 1.1 Product Introduction Thank you very much for purchasing TSC bar code printer. Enjoy TSC’s reputation for cost-efficient, high durability printers with the TDM-20 mobile barcode printer. The TDM-20 is a comfortable, light-weight printer capable of working with any mobile printing application where you need quick, simple receipts/labels on demand.
1.2 Product Features 1.2.1 Printer Standard Features The printer offers the following standard features.
Text, bar code, graphics/image printing (Please refer to the TSPL/TSPL2 programming manual for supporting code page) Supported bar code 1D bar code Code128 subsets A.B.C,Code128UCC, EAN128, Interleave 2 of 5,Code 39,Code 93, EAN-13, EAN-8, Supported image 2D bar code CODABLOCK F mode, DataMatrix, Maxicode, PDF-417, Aztec, MicroPDF417, QR code, RSS Barcode (GS1 Databar) BITMAP, BMP, PCX (Max.
IP54-rated protective case with shoulder strap ○ Micro USB 2.0 cable (1.5M) ○ 10.8-60 VDC power source with dummy battery ○ Rechargeable Li-ion battery ○ Smart battery pack ○ External charging pin (for wireless charging cover ○ and cradle only) 3” paper core adapter ○ ○ Linerless mode ○ CD 1.3 General Specifications General Specifications Physical dimensions 105 mm (W) x 49.
operation after 30 minutes. Environmental Operation Temperature: -15 ~ 50˚C (5 ~ 122˚F) condition Charging Temperature: 0 ~ 40˚C (32 ~ 104˚F) Storage Temperature: -30 ~ 70 ˚C (-22 ~ 158˚F) Relative Humidity: - Operation: 10% to 90% non-condensing - Storage: 10% to 90% non-condensing IP54 w/ protective case Drop 1.8m (5.9ft) w/o IP54-rated environmental case Drop 2.1m (6.9ft) w/ IP54-rated environmental case 1.
Black mark label: min.8 mm (w) x 2 mm (h) Gap label: min.8 mm (w) x 2 mm (h) Media thickness 0.06mm ~ 0.16 mm In lowest print speed: 0.06mm ~0.18 mm Note: Please locate the black mark on the printing side when using black mark continuous label.
2. Operations Overview 2.1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer. Unpacking the printer, the following items are included in the carton.
2.2 Printer Overview 2.2.1 Front View For LED version 1 2 3 4 6 5 1. Power on/off button 2. Feed/stop button 3. LED indicators 4. Media cover 5. Media cover window 6.
2.2.2 Interior View 1 2 4 3 1. Tear edge 2. Print head 3. Platen roller 4.
2.2.3 Rear View 5 4 3 1. Li-ion Battery 2. Battery open clasp 3. Interface cover 4. Power jack 5.
2.3 Operator control 2.3.1 LED Indication, LCD screen, and Keys For LED version 2 1 3 5 4 1. Power on/off button 2. Feed/Pause button 3. Printer status LED indicator 4. Battery charge level LED indicators 5.
LED Status Indication Off Printer is ready Green (blinking) Printer is paused Sleep mode/ entered the sleep mode after stop Printer status LED indicator working over 2 minutes Green (blinking every two seconds) (The interval can be changed by revising the command, refer to TSPL/TSPL2 programming manual on TSC website).
3. Setup 3.1 Install the Battery 1. Insert battery to the left side of battery slot on the rear of the printer. PUSH 2. Push the right side of the battery down. 3. Pull the battery clasp to lock the battery. Battery safety warning: DO NOT throw the battery in fire. DO NOT short circuit the contacts. DO NOT disassemble the battery. DO NOT throw the battery in municipal waste. The symbol of the crossed out wheeled bin ( be placed in municipal waste.
3.2 Charge the Battery It takes 1.5 to 2 hours to fully charge the battery before the first time usage. The lifetime of the battery is 300 times for charge/discharge cycles. 3.2.1 Charge the Battery 1. Open the interface cover and plug the power cord in to the power jack. Note: Please switch OFF printer power prior to plug in the power cord to printer power jack. When the battery is charging, please do not remove the battery from the printer, otherwise, please re-plug the power cord into a power outlet.
Charging Temperature The battery normal working condition is from 0°C to 40°C (32 °F to 104 °F). The device or battery charger always perform battery charging in a safe and optimum manner. At higher temperatures (e.g. approximately +40 °C (+104 °F) or charging when turning on the printers), the printer or battery charger may stop charging for a period of time to keep the battery at acceptable temperatures.
3.2.2 Charge by Charger Station (Optional) 1. Plug the power cord to the power jack on the charger station. 2. Insert the battery along the slot to the right side of charger station as pictured. (Refer to section 3.1 for battery installation procedure.) 3. Push the battery clasp and properly install the battery, it will start charging. Note: The battery is completely charged and the amber of LED indicator will be off and turns to green.
Note: The four bay batteries charger station is also available for your reference. LED Color Green / Solid Green / Blinking Red / Blinking Off Description Battery is completely charged Battery is charging Battery charging error No battery Battery is completely charged over 1.5 ~ 2 hrs.
3.3 Communicate 3.3.1 Connecting with the Communication Cable USB to USB Cable (Optional) 1. Open the interface cover and connect the printer to the computer with USB cable. USB cable 3.3.2 Connecting with Bluetooth (Optional) Turn on the printer and make sure the Bluetooth Default Name PIN of device isUSB opened. connector RF-BHS 0000 (PC) Note: Please refer to section 6.5 to change the name of default and PIN.
3.4 Loading the Media 1. Open the printer media cover by pressing the media cover release button. 2. Place the media roll at the correct side, and pull out enough paper over the tear edge. 3. Press the media cover on both sides to close it and make sure the media cover have closed correctly.
4. Accessories 4.1 Install the Belt Clip 1. Turn the battery to rear side, remove the battery on the rear of the printer and lock the belt clip on the hole above the battery. 2. Press the ball on the belt clip to the hole as pictured. 3. After reinstalled the battery, the printer can be hung on the belt.
4.2 Install the IP54-rated environmental case with shoulder strap (Optional) 1. Open the zip along the arrow direction indicated on case cover. Zip of case cover 2. Place the printer in the case. Note: The printing side must face the outside cover as indicated. 3. Zip up the case cover. The outside cover should be opened and fixed while printing.
5. Power-on Utilities There are three power-on utilities to set up and test printer hardware. These utilities are activated by pressing FEED button ( ) then turning on the printer power simultaneously and release the button at different positions of LED indicator. Please follow the steps below for different power-on utilities. 1. Turn off the printer power switch. 2. Hold on the FEED button ( ) then turn on the power switch ( ). 3.
5.2 Self-test and Dump Mode Please follow the steps below. 1. Turn off the power switch. 2. Hold on the FEED button ( ) then turn on the power switch. 3. Release the FEED button ( ) when the indicator becomes and blinking. (Any green will do during the 5 blinks) The LEDs will be changed as following order: (amber) (5 blinks) (5 blinks) (solid green) (5 blinks) 4. It calibrates the sensor and measures the media length and prints internal settings then enter the dump mode. 5.
Self-test Printer will print the printer configuration after media sensor calibration. Self-test printout can be used to check if there is any dot damage on the heater element, printer configurations and available memory space.
Numbers of download files Total & available memory space Print head check pattern Dump mode Printer will enter dump mode after printing printer configuration. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters. It allows users or engineers to verify and debug the program. Hex decimal data related to left ASCII Data column of ASCII data Note: 1.
5.3 Printer Initialization Printer initialization is used to clear DRAM and restore printer settings to defaults. Printer initialization is activated by the following procedures. 1. Turn off the power switch. 2. Hold on the FEED button then turn on the power switch. 3. Release the FEED button when the indicator becomes and blinking. (Any green will do during the 5 blinks).
6. Diagnostic Tool TSC’s Diagnostic Utility is an integrated tool incorporating features that enable you to explore a printer’s settings/status; change a printer’s settings; download graphics, fonts and firmware; create a printer bitmap font; and send additional commands to a printer. With the aid of this powerful tool, you can review printer status and settings in an instant, which makes it much easier to troubleshoot problems and other issues. 6.1 Start the Diagnostic Tool 1.
6.2 Printer Function 1. Select the PC interface connected with bar code printer. 2 The default interface setting is 1 USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field. 2. Click the “Printer Function” button to setup. 3. The detail functions in the Printer Function Group are listed as below.
6.3 Calibrating Media Sensor by Diagnostic Tool 6.3.1 Auto Calibration 1. Make sure the media is already installed and media cover is closed. (Please refer to section 3.4) 2. Turn on the printer power switch. 3. Open Diagnostic tool and set interface. (The default setting is USB) 2 The default interface setting is 1 USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field. 4. Click the “Calibrate Sensor” button. 5.
6.4 Setting Bluetooth by Diagnostic Tool (Optional) 1. Make sure the media is already installed and media cover is closed. (Please refer to section 3.4) 2. Turn on the printer power switch. 3. Open Diagnostic tool and set interface. (The default setting is USB) 2 The default interface setting is 1 USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field. 4. Select “Wireless” tab and “Built-in wireless module” item. 5.
7. Troubleshooting 7.1 Common Problems The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance. Problem Power indicator does not illuminate - The printer status from DiagTool shows “Head Open”. - The printer status from DiagTool shows “Out of Paper”.
Missing printing on the left or right side of label Gray line on the blank label Irregular printing * Wrong label size setup. * Set the correct label size. * The print head is dirty. * The platen roller is dirty. * Clean the print head. * Clean the platen roller. * The printer is in Hex Dump mode. * Turn off and on the printer to skip the dump mode.
8. Maintenance This session presents the clean tools and methods to maintain your printer. 1. Please use one of following material to clean the printer. Cotton swab Lint-free cloth Vacuum / Blower brush 100% Ethanol or Isopropyl Alcohol 2. The cleaning process is described as following, Printer Part Method 1. Always turn off the printer before cleaning the print head. 2. Allow the print head to cool for a minimum of one minute. 3.
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TSC Auto ID Technology Co., Ltd. Corporate Headquarters 9F., No.95, Minquan Rd., Xindian Dist., New Taipei City 23141, Taiwan (R.O.C.) TEL: +886-2-2218-6789 FAX: +886-2-2218-5678 Web site: www.tscprinters.com E-mail: printer_sales@tscprinters.com tech_support@tscprinters.com Li Ze Plant No.35, Sec. 2, Ligong 1st Rd., Wujie Township, Yilan County 26841, Taiwan (R.O.C.
