User Manual

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6. Troubleshooting
6.1 Common Problems
The following guide lists the most common problems that may be encountered when operating this
bar code printer. If the printer still does not function after all suggested solutions have been
invoked, please contact the Customer Service Department of your purchased reseller or distributor
for assistance.
Problem
Possible Cause
Recovery Procedure
Power indicator does not
illuminate
* The battery is not properly
installed.
* The battery is dead.
* Reinstall the battery.
* Switch the printer on.
* Charge the battery.
- The printer status from
DiagTool shows “Head
Open”.
* The printer carriage is open. * Please close the print carriage.
- The printer status from
DiagTool shows “Out of
Paper”..
* Running out of media roll.
* The media is installed
incorrectly.
* Black mark sensor is not
calibrated.
* Supply a new media roll.
* Please refer to the steps on section 3.4 to
reinstall the media roll.
* Calibrate the black mark sensor.
- The printer status from
DiagTool shows “Paper
Jam”.
* Black mark sensor is not set
properly.
* Make sure media size is set
properly.
* Media may be stuck inside
the printer mechanism.
* Calibrate the black mark sensor.
* Set media size correctly.
Memory full
( FLASH / DRAM )
* The space of FLASH/DRAM
is full.
* Delete unused files in the FLASH/DRAM.
* The max. numbers of DRAM is 256 files.
* The max. user addressable memory
space of DRAM is 256KB.
* The max. numbers of file of FLASH is 256
files.
* The max. user addressable memory
space of FLASH is 2560KB.