Instruction manual

TRUST DIRECT WEBSCAN 19200
13
UK
Problem Cause Possible solution
The number of colours
of your screen is set too
low.
Set your screen adapter to a
minimum of 65,535 colours (16
bits).
Resolution set too low. Set the resolution to a minimum
of 300 DPI.
Number of colours of
your screen adapter is
set too low.
Set your screen adapter to a
minimum of 65,535 colours (16
bits).
Scan result is
poor quality.
Surface of the glass is
dirty. All dirt on the
glass plate is visible in
the image.
Clean the glass of the scanner
thoroughly. See chapter 6.
Set for a very high
resolution.
In practise, a resolution of 2400
dpi, at maximum, is sufficient.
Use higher solutions only for
small original images.
Scanner
functions slowly.
Insufficient memory. You need a minimum of 32MB
RAM memory. 64MB or more is
recommended.
Hard disk is full. You need 3 times the space of
the image to be scanned as free
space on the hard disk. Free up
more space on the hard disk or
select a lower resolution.
Error report
during scanning.
Resolution is too high. In practise, a resolution of 2400
dpi, at maximum, is sufficient.
Use higher solutions only for
small original images.
A cross is visible
through the
Direct Scan icon
and the
application does
not start.
Scanner is not correctly
connected to the USB
port.
Connect the scanner to the USB
port correctly. See chapter 3.
An error
message is
displayed when
clicking on the
‘Scan’ button in
the Direct Scan
application.
No editing software
(Photo Express) has
been installed.
Install the editing software (Ulead
Photo Express). See chapter 3.
An error
message is
displayed when
clicking on the
‘Copy’ button in
the Direct Scan
application.
No printer installed in
your computer.
Install a printer in your computer.