Instruction manual

TRUST DIRECT WEBSCAN 19200
12
7 Troubleshooting
Method
1. Read the solutions given below.
2. Check for up-to-date FAQ’s, drivers and instruction
manuals on the Internet (www.trust.com/12389).
Problem Cause Possible solution
The scanner
does not
function after
being connected
to the USB port.
Scanner connected to
the USB port of the
computer before the
TWAIN driver and the
applications were
installed.
Remove the scanner from the
USB port, first install the TWAIN
driver and the applications, and
then connect the scanner. See
chapter 3.
Scanner cannot
be installed in
Windows 2000 or
Windows XP.
You have no
‘administrator’ rights to
the Windows 2000 or
Windows XP system.
Make sure you are logged on as
‘administrator’ before installing
the scanner.
The USB port is
switched off in the BIOS
of your computer.
Consult the manual of your
computer for switching on the
USB port.
Windows does
not detect any
new hardware
after the scanner
is connected.
The scanner has
already been partially
installed in your
computer.
Start up the computer in the safe
mode, remove all setup program
files of the scanner and restart
the computer.
Scanner is not properly
connected to the
computer.
Connect the scanner to the USB
port of the computer correctly
(see chapter 3).
The computer
does not
recognise the
scanner.
Wrong Windows version
in the computer.
The USB scanner will not
function in Windows 95 and NT.
Only use the scanner in Windows
98, Me, 2000 or XP.
USB cable is not
properly connected.
Connect the USB cable properly.
See chapter 3.
The error report
‘The scanner is
not connected’
appears.
The driver of the
scanner has not been
installed properly.
Reinstall the TWAIN driver. See
chapter 3.
The scan
command is not
carried out.
Scanner not properly
connected to the
computer.
Check whether the scanner is
properly connected. See chapter
3.
Computer
crashes when
using USB.
USB scanner interferes
with other USB devices.
Set the other devices to a
different address in the BIOS of
the computer or switch them off.
Consult the manual of your
computer for this.
Scan result is too
dark.
Monitor is set too dark. Change the brightness on the
monitor.
!