Datasheet

TRUST MINI USB ISDN MODEM
7
UK
7 Troubleshooting
Method
1. Read the solutions given below.
2. Check for up-to-date FAQ’s, drivers and instruction
manuals on the Internet (www.trust.com/13018)
Problem Cause Possible solution
The modem does
not react.
The computer's USB port
is not active.
Check whether the port is
active in your computer's
BIOS.
Windows does
not detect a new
device after
connecting the
modem. The
modem does not
work.
Old drivers are still
installed.
See chapter 6 for instructions
on how to uninstall the
modem.
The wrong number is
dialled.
Check the number for your
ISP.
The modem dials
up, but does not
make a connection.
The wrong
communication protocol
is used.
Contact your ISP for the
correct communications
settings.
The error message
‘No Dial Tone’ is
displayed.
The telephone line is in
use.
Wait until the line is free.
The Mini USB ISDN
Modem has not been
connected.
Connect the modem and try
again.
The message 'The
CAPI2032.DLL file
cannot start. Check
the file to
determine the
problem' is
displayed when
starting the
diagnostic
program.
The driver has not been
installed correctly.
Remove the current driver
(see chapter 6) and reinstall it.
Check the modem
trouble-shooter on the
Internet.
Go to
www.trust.com/customercare/
help/isdn for general modem
information.
The problem is not
listed here.
Check the Internet
connection trouble-
shooter on the Internet.
Go to
www.trust.com/customercare/
help/internet for general
Internet connection
information.
!