User's Manual

TRUE RESIDENTIAL
®
TEC_TM_102 REV. B02/02/2022Page 12 of 74
OWNERSHIP
To ensure that your unit works properly from the
first day, it must be installed properly. We highly
recommend a trained refrigeration mechanic and
electrician install your True equipment. The cost of a
professional installation is money well spent.
Before you start to install your TRUE unit, carefully
inspect it for freight damage. If damage is discovered,
immediately file a claim with the delivery freight carrier.
TRUE is not responsible for damage incurred during
shipment.
SAFETY INFORMATION & OWNERSHIP
CONTACT INFORMATION
For any questions about installation, please contact your TRUE dealer or TRUE Residential Technical Service.
Please have your model and serial number (see serial label location below) available so we can better assist you
with your service- or parts-related inquiries.
CUSTOMER SERVICE
Phone: [phone]
[e-mail]
TECHNICAL SERVICE DEPARTMENT
Phone: [phone]
[e-mail]
WARRANTY DEPARTMENT
Phone: [phone]
[e-mail]
SERIAL LABEL LOCATION
Your serial label contains important information such as your model name and serial number. Label location varies
by model type.
FIG. 1. Door units: upper left interior wall. FIG. 2. Drawer units: front center interior ceiling.
REGISTER YOUR PRODUCT
To qualify for TRUE’s extended 7–12 year parts
only sealed system warranty, you must register your
product* within 12 months of the unit’s installation
date. To register your unit, complete and submit the
form at www.true-residential.com/product-registration.
For warranty details, please see page 72.
* Please note that ice machines do not qualify for this
extended warranty.