User's Manual

TRUE RESIDENTIAL
®
TEC_TM_070 REV. B02/03/2021Page 70 of 74
GENERAL MAINTENANCE
Keeping the condenser coil clean will minimize
required service and lower electrical cost. The
condenser coil is accessible from the front. The
condenser coil should be cleaned by removing dust
and other build-up from the tube assembly with
vacuum or a cleaning rag. When properly cleaned
you should be able to see through the tube assembly.
Warranty does not cover cleaning he condenser coil.
CONDENSATION
Leaving the door open for a long period of time or a
unit that is running with little to no product inside may
also cause excessive condensation.
DATA TAG
Please have your model number and seven-digit serial
number on hand so we can better assist you with your
service- or parts-related inquiries. These numbers
are on the data tag, located on the left hand side wall
by the pull out wire basket in freezers, and the upper
drawer in refrigerators.
REPLACEMENT PARTS
True maintains a record of the cabinet serial number
for your unit. If at any time during the life of your
unit, a part is needed, you may obtain that part by
furnishing the model number and serial number to
the company from whom you purchased the cooler.
For replacement parts contact the dealer from whom
you purchased the refrigerator or call True parts
department at 844-849-6179. Inquiries can be sent to
the following address:
ATTN Parts Department
True Manufacturing
2001 East Terra Lane
O’Fallon, MO 63366-4434
[e-mail]
Phone Number : 844-849-6179
FREQUENTLY ASKED QUESTIONS
Q. How do I adjust the temperature?
A. Refer to True Precision Control® Operation listed in
Table of Contents on page 1.
Q. Why does the evaporator fan motor run constantly?
A. This is a normal operation. The evaporator fan
motor will run continuously to ensure even temperature
throughout your cabinet. This will only stop when the
door is opened to keep warm air from being circulated
throughout the cabinet.
Q. Why isn’t my unit cooling properly?
A. Check to see that there are no obstructions to the
condenser coil (behind front grill). Confirm that the
condenser area is clean.
Q. How do I adjust or remove a shelf from my current
configuration?
A. Refer to Shelving Adjustment listed in Table of
Contents on page 1.
Q. Why is there warm air coming from the bottom/
front of the refrigerator (grill/kickplate area)?
A. This is normal as heat dissipation is part of the
refrigeration cycle.
Q. Why is there condensation forming on the inside
or outside of the unit?
A. Leaving the door open for a long period of time or a
unit that is running with little to no product inside may
also cause excessive condensation.
Q. What are the preset limits for the high
temperature alarm?
A. The electronic control will monitor temperatures and
activate an alert if unsafe product temperatures are
present for more than 60 minutes. For single and dual
zone wine cabinets, the alarm will activate at 70°F. For
all refrigerators, the alarm will activate at 50°F.