TRUE RESIDENTIAL ® 15 INCH CLE AR ICE MACHINE INSTALL GUIDE AND USER’ S MANUAL PRESERVE THE MOMENT® TEC_TM_073 | REV.
Page 2 of 56 TRUE RESIDENTIAL® 12/03/2021 TEC_TM_073 | REV.
As a family-owned business, we believe in the importance of service, so we’ve always made sure that good help isn’t hard to find, whether that means providing design inspiration or product information. For 70 years, we’ve been pioneers in cold, but we’ve also been leaders in warm customer service and support. We hope that this guide offers you what you need for the True Residential ® products in your customers’ (or your own) homes.
LUXURY REFRIGER ATION WITH COMMERCIA L DNA PRESERVE THE MOMENT® Page 4 of 56 TRUE RESIDENTIAL® 12/03/2021 TEC_TM_073 | REV.
CON T EN T S INSTAL L ATION CHECK LIST .................................................................................................. 7 15 INCH TRUE ICE ® MACHINE MODEL S................................................................................. 7 FE ATURES OF THE TRUE ICE ® MACHINE.............................................................................. 12 OWNERSHIP....................................................................................................................
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INS TALL ATION CHECKLIS T Use this checklist during installation to ensure that no part of the process has been overlooked.
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1 5 INCH S TAINLESS S TEEL S TA I N L E S S S T E E L D O O R ( S S ) 15 INCH TRUE TM ICE MACHINE TUI-15-R/L-SS-B 1 5 INCH OVERL AY PANEL SOLID PANEL RE ADY D O OR (OP) 15 INCH TRUE TM ICE MACHINE TUI-15-R/L-OP-B TEC_TM_073 | REV.
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F E AT U R E S O F T H E I C E M A C H I N E OWNERSHIP SAFET Y PRECAUTIONS PROPER DISPOSAL AND CFC DISPOSAL WARNING & SAFET Y L ABEL S U N C R AT I N G E L EC T R I C A L S P EC I F I C AT I O N S OUTDOOR USE TEC_TM_073 | REV.
FE ATURES OF THE TRUE™ ICE M ACHINE SAFE T Y PREC AUTIONS • Produces up to 70 pounds of ultra-clear gourmet ice cubes per day. • This ice machine must be properly installed and located in accordance with the installation instructions before it is used. • Stores 28 pounds of ice cubes. • Do not allow children to climb, stand or hang on the ice machine. They could damage the ice machine and seriously injure themselves. • Three-Character LED display tells you what your machine is doing.
PROPER DISP OSAL OF THE OLD ICE M ACHINE WARNING & SAFE T Y L ABEL S CAUTION: Located on the back of the unit. Child entrapment and suffocation are not problems of the past. Junked or abandoned ice machines are still dangerous, even if they will sit for “just a few days.” If you are getting rid of your old ice machine, please follow the instructions below to help prevent accidents. WARNING: Located on the back of the unit. BEFORE YOU THROW AWAY YOUR OLD ICE MACHINE, TAKE OFF THE DOORS.
UNCR ATING Required Tools: • Cutting utensil (utility knife) • Hammer • Crowbar • Phillips screwdriver A. Remove staples securing cardboard box to the wooden skid. Then discard any outer packaging (cardboard, clear plastic). Cut off all strapping. B. IMPORTANT: Remove Styrofoam block before removing ice machine from pallet. C. Remove skid by carefully lifting the ice machine off and place skid aside. INSPECT FOR CONCEALED DAMAGE.
ELEC TRIC AL SPECIFIC ATIONS WA R NIN G : T HI S A P P L I A N C E MU S T B E P R O P E R LY G R O UND E D. D O N O T, UND E R A N Y CIR CUM S TA N C E S, CU T O R R EM O V E T HE T HIR D (G R O UND) P R O N G F R O M T HE P O W E R C O R D. F O R P E R S O N A L S A F E T Y, T HI S A P P L I A N C E MU S T B E P R O P E R LY G R O UN D E D. If the outlet is a standard two-prong outlet, it is your personal responsibility and obligation to have it replaced with the properly grounded three-prong wall outlet.
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I N S TA L L AT I O N S P EC I F I C AT I O N S I N S TA L L AT I O N S P EC I F I C AT I O N S F O R S O L I D PA N E L A N D I N T EG R AT E D PA N E L (O P) I N S TA L L I N G D O O R S T O P PLUMBING CONNEC TIONS LEVELING ICE MACHINE W AT E R S U P P LY DR AIN CONNEC TION W AT E R F I LT E R PUMPING HEIGHTS DRAIN AL ARM (DRN) TEC_TM_073 | REV.
1 5 INCH S TAINLESS S TEEL ICE MACHINE TUI-15-R/L-SS-B A B FRONT FRONT VIEW VIEW OF SIDE SIDE VIEW VIEW OF ICE MACHINE 30 ICE MACHINE 341/4" TOP VIEW TOP OF VIEW ICE MACHINE SURROUNDING CABINETRY 237/8" SURROUNDING CABINETRY 147/8" C 253/4" 377/8" 11/2" 161/4" 43/16" 311/16" Dimensions may vary by ± 1/8" Page 18 of 56 TRUE RESIDENTIAL® 12/03/2021 TEC_TM_073 | REV.
INS TALL ATION SPECIFIC ATIONS - ( ALL TUI-1 5 INCH UNDERCOUNTER MODEL S) ROUGH OPENING DEPTH 24" (min.) ROUGH OPENING WIDTH 9" SURROUNDING CABINETRY TOP VIEW OF UNIT BETWEEN CABINETRY Avoid running wires or plumbing in this area. SURROUNDING CABINETRY True’s Stainless Solid Door units are designed to be inserted into a cabinet opening or free standing. Below are recommended minimum dimensions for rough opening. 16" 111/2" FRONT VIEW OF CABINETRY OPENING 15"(min.
1 5 INCH OVERL AY PANEL ICE MACHINE TUI-15-R/L-OP-B 3/4" 147/8" FRONT VIEW OF ICE MACHINE C 237/8" 231/8" SIDE VIEW OF ICE MACHINE 293/4" 341/4" TOP VIEW OF ICE MACHINE SURROUNDING CABINETRY B SURROUNDING CABINETRY A 215/8" 11/2" 161/4" 41/8" *33/4" Dimensions may vary by ± 1/8" *Including 3/4" thick panel (provided by others) N O T E: UNI T I S SH O W N W I T H O P T I O N A L PA NE L / H A ND L E P R O V ID E D BY O T HE R S.
CUS TOM PANEL INS TALL ATION Overlay units can be fitted with custom panels to match adjacent cabinetry. Two specification options for panels sizes are given in these instructions for overlay units: Standard overlays and Integrated Panels. The standard overlay panel dimensions fully cover the provided appliance door. The integrated panel options extend above the door and conceal the hinge assembly to match full overlay cabinet doors. See pictures below for reference.
CUS TOM PANEL INS TALL ATION - SOLID PANEL PANEL S TANDARD OVERL AY PANEL PANEL BRACKETS (988675) MOUNT IN THESE TWO LOCATIONS TO HOLD BOTTOM OF OVERLAY PANEL 237/8" 3/4" 231/8" SOLID DOOR PANEL DIMENSIONS SIDE VIEW 341/4" 11/2" Door Panel Width 14 5/8" Door Panel Height 29 23/32" Door Panel Depth 3/4" max Door Panel Weight 10 lb. max. 41/8" *33/4" *Including 3/4" thick panel (provided by others) Page 22 of 56 TRUE RESIDENTIAL® 12/03/2021 TEC_TM_073 | REV.
CUS TOM PANEL INS TALL ATION S TANDARD OVERL AY PANEL 3/4" 14 5/8" A S O L ID D O O R 15 INCH DOOR PANEL WIDTH 14 5/8" DOOR PANEL HEIGHT 29 23/32" DOOR PANEL DEPTH 3/4" max DOOR PANEL WEIGHT 20 lb. max RAIL STYLE DIMENSION 2" min 15 IN CH 29 23/32" 30 1/8" FRONT 5/8" 1" 9/16" DETAIL A SCALE 1 : 1 INTEG R ATED OVERL AY PANEL S O L ID D O O R 15 INCH DOOR PANEL WIDTH 14 5/8" DOOR PANEL HEIGHT 30 1/8" DOOR PANEL DEPTH 3/4" max DOOR PANEL WEIGHT 20 lb.
CUS TOM PANEL INS TALL ATION 1 Required Tools: • Phillips Screwdriver • 3/8" Wrench • 1/8" Drill Bit • Three (3) Screws #6 SEE PAGE 16 FOR OVERLAY PANEL DIMENSIONS BEFORE INSTALLING. FOR EASY OVERLAY INSTALLATION, ICE MACHINE DOOR REMOVAL IS REQUIRED. 1. Open front door and pull kickplate forward to remove. 2 2. To remove door, back out two bottom hinge screws with a 3/8" wrench. Secure door while removing screws. Remove two Phillips screws from the top hinge.
CUS TOM PANEL INS TALL ATION 7. Once all holes are pre-drilled, use the appropriate specified screws to secure the overlay panel onto the front of the ice machine door. Be sure to attach the bottom of the panel to the door using the brackets. 7 8. Reinstall all components in reverse order. Door gasket snaps back into place. Overlay panel and door stay aligned with each other while installing.
INS TALLING THE D OOR S TOP PLUMBING CONNEC TIONS All units are provided with an optional door stop. When installed, the door stop will restrict the door from opening past approximately 120º to prevent damage to surrounding cabinetry. To install the door stop, use the two screws provided and secure the bracket to the bottom of the door on the same side as the hinge. The ice machine must be installed with adequate clearance for water and drain connections at the rear of the unit.
LE VELING ICE M ACHINE WATER SUPPLY 1. S et unit in its final location. Be sure there is adequate ventilation in your room. Locate the water supply. The water supply line should be connected to the house supply with an easily accessible shut-off valve between the water supply and the ice machine. A reverse osmosis system can be used, provided there is constant water pressure of 20 psi (1.4 bar) to 80 psi (5.5 bar) supplied to the ice machine at all times.
DR AIN CONNEC TION OP T ION 1 C AU T ION: NO M AT T ER W H AT D R A IN OP T ION I S U SED W E SUG G E S T T HO R OUGHLY IN SP EC T ING A L L C ONNEC T ION S A F T ER IN S TA L L ED T O A S SUR E T HER E A R E NO L E A KS. Extending current 3/8” O.D. drain line. • To do this install, use provided 3/8” O.D. union adapter. The True Ice ® machine has a built-in drain pump that will pump water up to a drain point, such as a sink. 3/8” O.D. HOSE (8 ft. provided) • Eight feet of 3/8" O.D.
WATER FILTER The built-in water filter is designed to filter sediment, remove unpleasant taste and odor and inhibit scale. The life expectancy of the filter is twelve months for low scale water and six months if the water has a high level of scale. The ice machine monitors how long the filter has been in operation and will display “FLT” when the filter needs to be replaced. See water filter replacement instructions on page 46.
PUMPING HEIG HT S 84" (7FT MAX) STANDARD PUMP WITH 3/8" O.D. HOSE Page 30 of 56 TRUE RESIDENTIAL® 12/03/2021 TEC_TM_073 | REV.
3/8” union adapter (Provided) 3/8” O.D. HOSE (Provided) 3/8” push to 1/2” I.D. barb (Provided) 5/8” O.D. HOSE (Not provided) STANDARD PUMP WITH 3/8" O.D. HOSE TO 5/8" O.D. HOSE STANDARD PUMP WITH 12/03/2021 15 INCH TRUE ICE TEC_TM_073 | REV. D | EN 3/8" O.D. HOSE TO 5/8" O.D.
DR AIN AL ARM (DRN) • The control will automatically signal and shut off the water supply in the event of a drain failure. • If a clogged drain clears the display will read “DRN-OFF”. C AU T ION: A DHER E T O L O C A L A ND S TAT E P L UMBING C O D E S. D O NO T E XCEED T HE M A X IMUM P L UMBING HEIGH T S F O R T HE GI V EN SE T UP. T HE D R A IN A L A R M I S INI T I AT ED BY T HE C ON T R O L B O A R D IN T HE E V EN T O F IMP R OP ER D R A IN A G E .
T R U E P R EC I S I O N CO N T R O L® O P E R AT I O N A N D T R U E I C E® M A C H I N E C O M P O N E N T S B E F O R E O P E R AT I N G POWER AND BIN LIGHT ICE MAKING SEQUENCE AND CUBE SIZE ADJUS TMENT B I N T H E R M O S TAT / I C E L E V E L A D J U S T M E N T S BREAKER RESET WAT E R Q U A L I T Y S E T T I N G TEC_TM_073 | REV.
TRUE PRECISION CONTROL® OPER ATION 1 1. Power Button 2 3 4 5 2. Bin Light 3. Initiate Cleaning Sequence 4. Adjust Cube Size 5. Display KEY C OMBIN AT IONS L CD R E A DOU T S DESCR IP T ION º º Off / On (hold 3 sec) F C Power unit off / on. ICE º Making Ice º F C Circulation pump is running, spraying water into the molds to make cubes. ICE Harvesting Ice Fill Water is filling the reservoir and will run for 2-3 minutes.
TRUE PRECISION CONTROL® OPER ATION 1 1. Power Button 2 3 4 5 2. Bin Light 3. Initiate Cleaning Sequence 4. Adjust Cube Size 5. Display KEY C OMBIN AT IONS Clean Mode (hold 3 sec) Add Cleaning Chemicals + Low-scale Water (hold 3 sec) + High-scale Water (hold 3 sec) L CD R E A DOU T S DESCR IP T ION Press and hold “CLn” for 3 seconds. Unit will count down from 30 to “off”. In the clean mode. “Add” notification will give you 45 seconds to add the cleaners. Average water quality setting.
TRUE PRECISION CONTROL® OPER ATION 1 1. Power Button 2 3 4 5 2. Bin Light 3. Initiate Cleaning Sequence 4. Adjust Cube Size 5. Display KEY C OMBIN AT IONS L CD R E A DOU T S DESCR IP T ION Ambient too Cold Condenser discharge thermistor reached 50ºF. System too Cold Suction line evaporator thermistor reached 5 degrees within the first 10 minutes of “ice” mode. Page 36 of 56 TRUE RESIDENTIAL® 12/03/2021 TEC_TM_073 | REV.
BEFORE OPER ATING ICE M AKING SEQUENCE To insure ice quality, please clean and sanitize this machine prior to first use. To ensure proper operation, follow the installation checklist at the front of this manual. Your True Ice ® machine will produce one batch of ice (24 cubes) roughly every 30 minutes.
P OWER CUBE SIZE ADJUS TMENT • Press the power button once to begin ice making operation. Press the button a second time to turn the ice machine off. Pressing the SIZE button repeatedly allows you to toggle between the available cubes sizes. • When unit is plugged in, the control board goes through a sequence of checks to verify all sensors are working properly. • The drain system is energized when power is supplied to the unit. It automatically turns on when it senses water in the drain tube.
BIN THERMOS TAT / ICE LE VEL AD JUS TMENT The bin thermostat senses when ice has reached the top of the bin and shuts the machine off. The thermostat is adjusted at the factory for room-temperature operation and normally will not require adjustment. To check the operation of the bin thermostat, hold three ice cubes in contact with the thermostat tube in the bin. The machine should stop making ice within five minutes. Display will read “FUL”. Then remove the ice cubes.
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GENERAL MAINTENANCE WAT E R S H U T T E R S , I C E G U I D E , S P R AY B A R , A N D P U M P C L E A N - O U T C A P D I S A S S E M B LY & P O S I T I O N I N G W AT E R F I LT E R R E P L A C E M E N T A N D R E P L A C E M E N T P A R T S CONDENSER CLEANING S TA I N L E S S S T E E L C L E A N I N G I N S T R U C T I O N S DESCALING AND SANITIZING W I N T E R I Z I N G I N S T R U C T I O N S A N D R E S TA R T F R E Q U E N T LY A S K E D Q U E S T I O N S WARR ANT Y TEC_TM_073 | REV.
G ENER AL M AINTENANCE You are responsible for maintaining the ice machine in accordance with the instructions in this manual. Maintenance procedures are not covered by the warranty. 1. EXTERIOR CLEANING: Perform as needed. Follow the stainless steel cleaning instructions listed on page 38 to insure your machine always looks like new.
SPRAY BAR ICE GUIDE PUMP CLEAN-OUT CAP WATER SHUTTERS SPRAY BAR ICE GUIDE WATER SHUTTERS WATER SHU T TER The water shutter hangs in front of the spray bar and ice guide. It prevents spraying water from escaping the evaporator compartment. REMOVAL Lift the shutter rod's ends from the recesses in the sidewall. INSTALLATION Insert the shutter rod's ends into the recesses in the sidewall. To be correctly installed, the water shutter must– INCORRECT. Ice guide finger holes are visible.
ICE GUIDE The ice guide sits over the spray nozzles and directs falling ice into the bin. REMOVAL Lift the front of the guide and pull the guide forward. INSTALLATION Position the ice guide over the spray bar. To be correctly installed, the ice guide must– • Be firmly positioned over the spray bar. INCORRECT. Ice guide positioned too far inside the water trough. • Sit with its front edge inside the water trough. • Have its slots aligned with the spray nozzles. INCORRECT.
SPR AY BAR PUMP CLE AN-OU T C AP The spray bar, located in the water trough, supplies water to the individual ice cube cups. REMOVAL 1. Remove the pump clamp. See fig. 1. REMOVAL 2. Pull the clean-out cap down. Carefully pull the spray bar from the water supply hose. INSTALLATION INSTALLATION To be correctly installed, the spray bar must– 1. Slide the clean-out cap over the hole beneath the pump. • Be positioned with the clean-out caps on the right. 2. Reinstall the pump cap clamp.
WATER FILTER REPL ACEMENT REPL ACEMENT PART S The built-in water filter is designed to filter sediment, remove unpleasant taste and odor and inhibit scale. Filter life expectancy is twelve months for low-scale water and six months for high-scale water. True maintains a record of the serial number for your unit. If at any time during the life of your unit, a part is needed, you may obtain that part by furnishing the model number and serial number to the company from whom you purchased your machine.
S TAINLE SS S TEEL EQUIPMENT C ARE AND CLE ANING C AU T ION: D O NO T U SE A N Y S T EEL WO O L , A BR A SI V E O R CHL O R INE B A SED P R O DUC T S T O CL E A N S TA INL E S S S T EEL SUR FA CE S. S TAINLE SS S TEEL CLE ANING AND RE S TOR ATION S TAINLE SS S TEEL OPP ONENT S There are three basic things which can break down your stainless steel’s passivity layer and allow corrosion to rear its ugly head.
S TAINLE SS S TEEL EQUIPMENT C ARE AND CLE ANING Water Treatment – To reduce deposits, soften hard water when possible. Installation of certain filters can remove corrosive and distasteful elements. Salts in a properly maintained water softener can also be to your advantage. Contact a treatment specialist if you are not sure of the proper water treatment. 8 TIP S TO HELP PRE VENT RUS T ON S TAINLE SS S TEEL Maintain the Cleanliness of Your Equipment – Avoid build-up of hard stains by cleaning frequently.
DE SC ALING AND SANITIZING Please follow the instructions below when descaling and sanitizing your machine. Hold the CLEAN button for three seconds to initiate the automatic descaling sequence. The descaling sequence begins by harvesting all the ice from the evaporator. Once the harvest is complete, the machine will beep and display “Add” indicating it is time to add cleaning chemicals to the unit. PERFORM THE FOLLOWING STEPS EVERY SIX MONTHS TO FULLY DESCALE OR SANITIZE YOUR MACHINE.
SANITIZING WINTERIZING INS TRUC TIONS 1. Mix 1.5 fluid ounces (3 tablespoons) of 5.25% hypochlorite solution (chlorine bleach) with 3 gallons of warm water. Use the following instructions to prepare your ice machine for storage or winterization: 2. Use 1/2 of the solution to sanitize the removed parts. Soak the parts in the solution. Do not rinse the parts after sanitizing. 3. Use the remaining solution to sanitize the interior surfaces of the machine and the bin. Do not rinse the sanitized areas. 4.
FREQUENTLY A SKED QUE S TIONS Q. WHY IS THE MACHINE RUNNING BUT NOT MAKING ANY ICE? A. The machine will run but not make ice if there is no water supplied to the machine. Check to make sure the water is turned on and that the water filter is installed properly. Q. WHY DOES THE MACHINE SAY “FUL” BUT THE ICE BIN ISN’T FULL? A. This is caused by an improperly adjusted thermostat. Adjust the thermostat as needed using the instructions on page 32. Q.
TRUE RE SIDENTIAL ® LIMITED ICE M ACHINE WARR ANT Y TRUE RE SIDENTIAL ® LIMITED ICE M ACHINE WARR ANT Y LIMITED 30-DAY COSMETIC WARRANTY LIMITED 30-DAY COSMETIC WARRANTY Stainless steel doors and handles are warranted to Stainless steel doors and handles are warranted to be free from defective materials and workmanship be free from defective materials and workmanship for a period of thirty (30) days from the date of for a period of thirty (30) days from the date of original retail purchase.
CHINE WARR ANT YNOTTRANSFERABLE WARRANTY WARRANTYISISNOT TRANSFERABLE This warranty isisEACH not This warrantyTO notassignable assignableand andapplies appliesonly only TERMS APPLICABLE WARRANTY in favor of the original purchaser / user to whom in favor of the original purchaser / userthat to iswhom Any part covered under the above warranties delivered. Any such assignment or transfer shall delivered.
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THANK YOU FOR YOUR PURCHA SE TEC_TM_073 | REV.
CONTACT US true-residential.com 636.240.2400 | t o ll f r e e 8 8 8 .616. 878 3 PRESERVE THE MOMENT® 974989 Page 56 of 56 TRUE RESIDENTIAL® 12/03/2021 EA | 05/2021 | MISC_2218 TEC_TM_073 | REV.
