TUI15 Installation Guide
38
TRUE RESIDENTIAL LINE
TRUE RESIDENTIAL ICE MACHINE WARRANTY
LIMITED 30-DAY COSMETIC WARRANTY
Stainless steel doors and handles are warranted to 
be free from defective materials and workmanship 
for a period of thirty (30) days from the date of 
original retail purchase. Any defects must be 
reported to the selling dealer within thirty (30) days 
from the date of original retail purchase. This limited 
warranty excludes any type of freight / concealed 
damage. 
THREE-YEAR PARTS & LABOR WARRANTY 
TRUE warrants to the original purchaser of every 
new True Ice™ machine, the cabinet and all parts 
thereof, to be free from defects in material and 
workmanship under normal and proper use and 
maintenance as specified by TRUE and upon proper 
installation and start-up in accordance with the 
instruction packet supplied with each TRUE unit. 
TRUE’s obligation under this warranty is limited to 
a period of three (3) years from the date of original 
installation or thirty-nine (39) months after shipment 
date from TRUE, whichever occurs first.
SIX-YEAR SEALED SYSTEM WARRANTY - PARTS & LABOR
TRUE warrants its hermetically sealed system: 
compressor, evaporator coil, condenser coil, drier, 
metering device and connecting tubing to be free 
from defects in both material and workmanship 
under normal and proper use and maintenance 
service for a period of six (6) years from the date 
of original installation but not to exceed six (6) 
years and three (3) months after shipment from the 
manufacturer, whichever occurs first.
TERMS APPLICABLE TO EACH WARRANTY
Any part covered under the above warranties that 
is determined by TRUE to have been defective 
within the time frame is limited to the repair or 
replacement, including labor charges, of defective 
parts or assemblies. The labor warranty shall 
include standard straight time labor charges only 
and reasonable travel time, as determined by TRUE.
WARRANTY CLAIMS
All claims for labor or parts must be made directly 
through TRUE. All claims should include: model 
number and serial number of ice machine, proof 
of purchase, and date of installation. In case of 
warranted compressor, the compressor model tag, 
or picture of tag must be returned to TRUE along 
with the above listed information. Warranty labor 
claim is subject to denial if failed part is requested 
for return and it is not returned.
WHAT IS NOT COVERED BY THIS WARRANTY
TRUE’s sole obligation under this warranty is limited 
to either repair or replacement of parts, subject to 
the additional limitations below. 
This warranty neither assumes nor authorizes any 
person to assume obligations other than those 
expressly covered by this warranty. This warranty 
does not cover failures related to the water supply, 
problems in the plumbing going to the unit, or 
external drain line malfunctions. Also not covered 
are failures resulting from ambient conditions 
that are outside the limits specified in the owners 
manual.
NO CONSEQUENTIAL DAMAGES
TRUE is not responsible for economic loss, profit 
loss or special, indirect or consequential damages, 
including without limitation, losses or damages 
arising from ice loss or ice replacement costs, 
normal maintenance,  
after-install adjustments or cleaning or water 
damage claims whether or not on account of 
refrigeration failure. 










