User's Manual

14
Symptom
Cause
Solution
The indicator is not receiving
tags correctly
There may be a problem with the
connection between the panel reader and
the indicator or there may be a problem
with the way the indicator or panel reader
has been set up.
When the EID tag is read successfully the Read LED (green) illuminates
and the EID is transferred to the indicator.
If the indicator is not receiving the EID, check the:
 cable connection or the Bluetooth wireless connection between
the panel reader and the indicator,
 indicator setup (see the user documentation),
 panel reader setup by examining the panel reader settings (press
).
Other issue or can’t resolve a
problem?
Contact your local Tru-Test representative, see www.tru-test.com.
If you contact your local Tru-Test representative, you may be asked to provide information about the panel reader (e.g. firmware version).The
firmware version can be viewed in the panel reader settings. See Panel reader settings on page 8.
Caring for the panel reader and antenna
Do not immerse the panel reader or antenna in water. Store the panel reader in a cool, dry place.
Wipe the panel reader and antenna clean using a damp cloth, warm water and soap. Other cleaners may damage the equipment.
Do not leave the panel reader where it may be exposed to extreme temperatures (e.g. on the dashboard of a vehicle).
Fit the dust caps when there are no cables connected to the panel reader or antenna. This will prevent moisture and dirt from entering the
connectors.
Service and warranty information
For service and warranty information, see www.tru-test.com
Upgrading the software
To upgrade the panel reader’s software, use EziLink:
1 Connect the panel reader to a PC using the Panel Reader-Serial cable and the Serial-USB adaptor cable supplied.
2 Launch the EziLink application.
3 Wait for the panel reader to connect to the PC (this may take up to a minute).
4 Click Tools/Updates and follow the instructions.