MODEL 9100 AUTOMATED TELLER MACHINE USER MANUAL VERSION 1.0 TDN 07100-00080 04/2007 CORPORATE HEADQUARTERS: 522 E. Railroad Street Long Beach, MS 39560 Phone: (228) 868-1317 Fax: (228) 868-0437 RMA (RETURN MATERIAL AUTHORIZATION) RETURN ADDRESS: 21405 Avenue “B” Long Beach, MS 39560 COPYRIGHT NOTICE © 2002 - 2007 Delaware Capital Formation, Inc. All Rights Reserved. Triton Systems of Delaware, Inc. is an operating company of Dover Electronics, Inc., a subsidiary of Dover Corporation (NYSE-DOV).
MODEL 9100 USER MANUAL NOTICES Copyright © Delaware Capital Formation, Inc., 2002 - 2007. ALL RIGHTS RESERVED This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Triton Systems of Delaware, Inc. The information in this publication has been carefully checked and is believed to be accurate. However, Triton Systems of Delaware, Inc.
MODEL 9100 USER MANUAL CONTENTS SECTION 1 - INTRODUCTION ........................................................................................ 1 WHAT’S IN THIS MANUAL ....................................................................................................................... 2 FEATURE HIGHLIGHTS ..............................................................................................................................3 STANDARD FEATURES ......................................................
MODEL 9100 USER MANUAL CONTENTS CASSETTE SETUP ............................................................................................................................ 21 RELEARN BILL THICKNESS ............................................................................................................... 21 INTERNATIONAL CURRENCY ..............................................................................................................21 MAXIMUM AMOUNT (CASH) ........................................
MODEL 9100 USER MANUAL CONTENTS CASSETTE SERVICE ................................................................................................................ 31 DIAGNOSTICS .......................................................................................................................... 32 STATUS ................................................................................................................................................... 32 PURGE ............................................
MODEL 9100 USER MANUAL CONTENTS TCP/IP CONFIGURATION ....................................................................................................... 39 INTRODUCTION ........................................................................................................................................ 40 TCP/IP ADDRESSES ................................................................................................................................40 CONFIGURE PROCESSORS (COMM TYPE) .................
MODEL 9100 USER MANUAL CONTENTS APPENDIX A - WARRANTY AND REPAIR POLICIES/PROCEDURES ..................................... A-1 APPENDIX B - COMBINATION / ELECTRONIC LOCKS ..................................................... B-1 APPENDIX C - TDM “BACKGROUND PAPER” .............................................................. C-1 SUPPLEMENTS SUPPLEMENT A (US / MEXICO) .................................................................................... SA-1 SUPPLEMENT B (CANADA) ...........................
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SECTION 1 INTRODUCTION 1
MODEL 9100 USER MANUAL WHAT’S IN THIS MANUAL This revised User manual describes the operating features of the Model 9100 series ATM and shows how to perform the procedures that would typically be performed by the owner or operator personnel. The manual is divided into the following sections: SECTION 1, INTRODUCTION. Summarizes the basic features of the Model 9100 series ATM. SECTION 2, BASIC OPERATION. Describes the basic operation of the terminal.: ! ! ! ! ! Control Panel Layout.
INTRODUCTION SUPPLEMENT C. Describes software changes implemented in the May, 06’ version of 8100/9100 South Africa software release. SUPPLEMENT D. Descibes software changes implemented in the February, 07’ version of 8100/9100 US software release. SUPPLEMENT E. Describes software changes implemented in the Mar, 07’ version of 8100/9100 Canadian software release. SUPPLEMENT F. Descibes software changes implemented in the Mar, 07’ version of 8100/9100 UK software release.
MODEL 9100 USER MANUAL STANDARD FEATURES " Management Functions. Enable extensive control and customization of the ATM’s operating parameters. " EPROM Functions. The EPROM function provides low-level diagnostic and software update operations. " Password Protection. Access to Management Functions, EPROM, and Key Management areas are protected with passwords. " MAC Encryption Support. Message Authentication Code (MAC) data encryption protocol.
INTRODUCTION " Status Monitoring. The ATM can periodically transfer status information to the host processor. In addition, Triton Connect™ remote monitoring software can be used to view the journal, monitor operation and alarm conditions, update operating parameters, and reset the terminal. " UL 291 certified for Business Hours service. This means that the currency should be removed from the dispenser and stored in a safe location when the business is closed to the public. " Front-access cabinet.
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SECTION 2 BASIC OPERATION 7
MODEL 9100 USER MANUAL INTRODUCTION This section describes the basic operation of the terminal. The following topics are covered: 1. CONTROL PANEL LAYOUT. Describes the layout of the terminal’s control panel. 2. KEYPAD OPERATION. Describes the use of the alphanumeric keypads. 3. MENU-BASED OPERATION. Gives a general overview of the terminal display interface. 4. CUSTOMER TRANSACTIONS. Summarizes the actions involved in typical customer transactions.
BASIC OPERATION FUNCTION KEYPADS The primary menu navigation keys, called Function keys, are arranged in two four-key groups, one group on either side of the LCD screen. A Function key is only active when a function or menu option name is displayed (if the display is “grayed out”, that option is not available). The Function keys are designated F1 through F8, as shown in Figure 2-2. Figure 2-2. Function key layout.
MODEL 9100 USER MANUAL Each of the numbered keys (<0> through <9>) has six characters available. See Table 2-1, Keypad characters. On most of these keys (<2> through <9>), the first three of the available characters are alphabetic, and are printed on the keycap above the number character. Two keys, the <0> and <1>, are different. The <0> key does not show any additional characters, while the <1> key shows two alphabetic characters (‘QZ’).
BASIC OPERATION MENU-BASED OPERATION The terminal operates as a menu driven system. Messages and menu options presented on the LCD display screen guide the user’s actions. The desired menu option is selected by pressing one of the keys located to the left and right of the display. For the purpose of security many screens timeout after a preset time interval, usually 30 seconds. The timeout length may vary depending on the function being performed.
MODEL 9100 USER MANUAL CUSTOMER TRANSACTIONS A customer begins a transaction by selecting from the Customer screen options. They nsert their ATM card into the card reader of the terminal. The card must be inserted so that the magnetic stripe can be scanned by the card reader’s sensor. If the customer inserts the card incorrectly, a warning message will be displayed, accompanied by several beeps to get their attention.
BASIC OPERATION The ATM sends the customer transaction request to a processor. A processor is a financial intermediary, such as an Independent Sales Organization (ISO), bank, or other financial institution that provides transaction-processing services for ATMs. The ATM must be set up with a particular processor before customer transactions can take place. The processor routes the transaction to the appropriate ATM network.
MODEL 9100 USER MANUAL VOICE-ENABLED TRANSACTIONS The terminal provides voice feedback via an integrated output jack, enabling sight-impaired users to plug in a set of headphones and receive spoken instructions to assist them in using the ATM (Figure 2-6). A raised symbol helps a user locate the headphone jack. The ATM will automatically detect when a headphone has been plugged into the jack, and will immediately switch into voice mode.
SECTION 3 MANAGEMENT FUNCTIONS 15
MODEL 9100 USER MANUAL INTRODUCTION This section describes the Management Functions available with the ‘MASTER’ password for accessing the ATM. When the Customer Welcome screen is displayed, you can access the Management Functions menu by following the procedure described next. ACCESSING THE MANAGEMENT FUNCTIONS MENU 1. Press and hold down the key; while holding down the key, press the <1> key. Release both keys. After a moment the top menu will be displayed. 2.
MANAGEMENT FUNCTIONS Software Updates There are Supplements at the back of this document that describe new/ changed Management function features. Refer to your particular countries version for information regarding these updates. NEW OR MODIFIED MANAGEMENT FUNCTIONS The majority of the Management Functions are configured the same as before but they may have been relocated in the menu structure. A brief synopsis of each function is provided.
MODEL 9100 USER MANUAL MAIN MENU ACCESS INSTRUCTIONS: 1. Access Management Functions by entering your password. The MAIN MENU screen will be displayed. DESCRIPTION: The Main Menu screen allows the service provider/terminal operator to access the following Management functions: 1. Configure Terminal. Used to configure operating parameters for the ATM terminal. 2. Configure Services. Used to select transaction types, account types, and surcharging setup. 3. Configure Processors.
MANAGEMENT FUNCTIONS CONFIGURE TERMINAL ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select CONFIGURE TERMINAL. DESCRIPTION: The following options will be available from the CONFIGURE TERMINAL screen: 1. Cassette Setup. Allows the terminal operator to view and change cassette parameters. 2. Date/Time Functions. Provides a menu related to configuration of date and time parameters 3. Language Idioma.
MODEL 9100 USER MANUAL CONFIGURE TERMINAL (M ORE ) 1. AD Screens. This feature enables or disables the display on an idle terminal to alternate between the Welcome Screen and a screen containing graphics and text elements used to make an advertisement screen. 2. Random/Level Prize Coupons. Provides access to setup terminal operations for issuing printed and dispensed prize coupons. 3. Change Messages. Allows information for various terminal and receipt messages to be changed or authored. 4.
MANAGEMENT FUNCTIONS CASSETTE SETUP ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select CONFIGURE TERMINAL. 2. From the CONFIGURE TERMINAL screen, select CASSETTE SETUP. DESCRIPTION: The following options will be available from the CASSETTE SETUP screen: 1. Relearn Bill Thickness. Enables you to force the dispenser to enter the learning mode (TDM-family dispensers). 2. International Currency.
MODEL 9100 USER MANUAL CASSETTE PARAMETERS ACCESS INSTRUCTIONS: 1. From the CONFIGURE TERMINAL screen, select CASSETTE SETUP. 2. From the CASSETTE SETUP screen, select CASSETTE PARAMETERS. 3. Select CASSETTE “A”, “B”, will be grayed out). OR “C” (cassette “D” DESCRIPTION: The following options will be available from the CASSETTE SETUP screen: 1. Set Bill Dimensions. Note: Does not apply for TDM dispensers. 2. Value.
MANAGEMENT FUNCTIONS CONFIGURE PROCESSORS ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select CONFIGURE PROCESSORS. 2. From the CONFIGURE PROCESSORS screen, select option (1). ** Important** Option (1) MUST be configured. It is the default processor for standard ATM transactions. DESCRIPTION: The following options will be available from the CONFIGURE PROCESSORS screen: 0. Processor Name. 1. Terminal ID. 2. Key Management. 3. Communication Type. 4. Communication Numbers. 5.
MODEL 9100 USER MANUAL CONFIGURE PROCESSORS Option 0. Processor Name Option 3. Communication Type Processor Name. Allows entry for the name of the Communication Type. Allows user to toggle between the communication type the terminal is using specified processor (Ex: CALYPSO) (Dial-up,TCP/IP). Note: Models 8100/9100 auto Option 1. Terminal ID detect the communication type installed and will not allow user to change (toggle). Option 4. Communication Numbers Terminal ID.
MANAGEMENT FUNCTIONS CONFIGURE PROCESSORS The remaining options are toggled to either ‘Enable’ or ‘Disable’ that particular function. Options 5-9. Toggled (Enable/Disable) Send Terminal Totals. When this option is Enabled, the terminal will send accumulated totals information to the processor during the close operation. Status Monitoring. Status monitoring is a feature available with selected processor software. When Enabled, the terminal will send operational status information to the processor.
MODEL 9100 USER MANUAL KEY MANAGEMENT ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select CONFIGURE PROCESSORS. 2. From the CONFIGURE PROCESSORS screen, select option (2) for KEY MANAGEMENT. DESCRIPTION: The KEY MANAGEMENT function provides access to the ATMs functions that control the method of entry for MAC Master Keys and/or PIN Master Keys, downloading the PIN Working Keys, and displaying the Check Digits. The new VEPP requires that two key parts for each key are loaded.
MANAGEMENT FUNCTIONS 2. Password Required - When “Enter Master Keys” is selected, you will be prompted to enter two (2) passwords. If this is an initial setup, the default password is six (6) zeros (000000) for each. You will then be prompted to change passwords. Passwords MUST be changed! 3. Change Password (Initial Setup) - The VEPP requires that no default password can be entered. If a user enters the default password, the VEPP will force the user to change them before they can enter keys. 4.
MODEL 9100 USER MANUAL 6. Enter Master Keys - This screen allows selection to enter the Master keys. You MUST enter PIN Master keys. DO NOT enter keys in the MAC Master keys unless processor directs. You MUST enter two (2) sets of keys (32 alpha/numerical). 7. Enter Keys - Enter the first (32) alpha/numerical key. The on-screen keypad legend describes the ATMs keypad for entering numbers and characters. Select “ENTER” using the display function key. 8.
MANAGEMENT FUNCTIONS CONFIGURE SERVICES ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select CONFIGURE SERVICES. DESCRIPTION: The following options will be available from the CONFIGURE SERVICES screen: 1. STD ATM Configuration. This option allows configuration of the types of services for normal customer transactions. 2. PaySpot Configuration. This option allows configuration of cellular and long-distance services. (NO LONGER SUPPORTED) 3. CashWorks Configuration.
MODEL 9100 USER MANUAL STD ATM CONFIGURATION ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select CONFIGURE SERVICES. 2. From the CONFIGURE SERVICES screen, select STD. ATM CONFIGURATION. DESCRIPTION: The following options will be available from the STANCONFIGURATION screen: DARD ATM 1. Transaction Types. This function allows turning ON or OFF the availability of two (2) transaction types: Transfers and Balance Inquiries. It also allows prompting the customer on balance inquiries. 2.
MANAGEMENT FUNCTIONS CASSETTE SERVICE ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select CASSETTE SERVICE. DESCRIPTION: The CASSETTE SERVICE function allows the operator to put the selected cassette(s) “In Service” or “Out of Service”. This function can also be used to clear Error Code 156, Cassette Out of Service. Note: For single cassette dispensers, cassette “A” is automatically “In Service”.
MODEL 9100 USER MANUAL D IAGNOSTICS ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select DIAGNOSTICS. DESCRIPTION: The following options will be available from the DIAGNOSscreen: TICS 1. Status. This function presents the status checks on the primary functional areas of the dispensing mechanism. 2. Purge. This function instructs the dispenser to remove all documents from the feed path. The return code for a successful purge in a single cassette dispenser is ‘20 20 20’.
MANAGEMENT FUNCTIONS MORE D IAGNOSTICS ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select DIAGNOSTICS. 2. From the DIAGNOSTICS screen, select MORE DIAGNOSTICS. DESCRIPTION: The MORE DIAGNOSTICS menu allows the terminal operator to perform the following functions: 1. Inject New Cassette ID. This function enables the user to change the identification code of a cassette. *Note: For NMD multi-cassette dispensers only. 2. Communication.
MODEL 9100 USER MANUAL MORE (MORE) DIAGNOSTICS ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select DIAGNOSTICS. 2. From the DIAGNOSTICS screen, select MORE DIAGNOSTICS, then select MORE DIAGNOSTICS again. DESCRIPTION: The MORE (MORE) DIAGNOSTICS menu allows the terminal operator to perform the following functions: Note: VEPP errors MUST be cleared before attempting to enter Master keys. 1. Keypad.
MANAGEMENT FUNCTIONS CLOSE ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select CLOSE. DESCRIPTION: The following options will be available from the CLOSE screen: 1. Schedule Close. This function allows you to turn ON/OFF the schedule close feature. It also provides access to specify the time of day when a DAY CLOSE process is initiated. 2. Trial Close. This function is used to get the totals from the ATM. It prints information from the processor and the terminal itself.
MODEL 9100 USER MANUAL CASSETTE CLOSE ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select CLOSE. 2. From the CLOSE screen, select CASSETTE CLOSE. DESCRIPTION: The following options will be available from the CASSETTE CLOSE screen: Select Cassette. This option allows the operator to select cassette-specific close operations. Note: Single cassette dispensers default to cassette “A”. 1. Trial Cassette Close.
MANAGEMENT FUNCTIONS JOURNAL ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select JOURNAL. DESCRIPTION: The following options will be available from the JOURNAL screen: 1. Print Journal. This function is used to automatically print out any journal entries collected since the last time the journal was printed. All unaudited records are printed and marked as audited. 2. Clear Journal. This function is used to mark all unprinted records as audited.
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MANAGEMENT FUNCTIONS TCP/IP (ETHERNET) CONFIGURATION 39
MODEL 9100 USER MANUAL INTRODUCTION (TCP/IP ETHERNET) This section will discuss the TCP/IP Ethernet-specific Management Functions. The Ethernet hardware should be previously installed. In the 8100/9100 models, only one communication type is allowed for all hosts. TCP/IP ADDRESSES The Ethernet-equipped ATM communicates using Transmission Control Protocol (TCP) and Internet Protocol (IP), allowing it to send and receive information in the form of small packets of digital data.
MANAGEMENT FUNCTIONS CONFIGURE PROCESSORS COMMUNICATION TYPE ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select CONFIGURE PROCESSORS. 2. From the CONFIGURE PROCESSORS screen, select option (1). 3. From the CONFIGURATION FOR: menu screen, select option (3). ** Important** Option (1) MUST be configured. It is the default processor for standard ATM transactions. DESCRIPTION: The COMMUNICATION Type function allows user to toggle between the communication type the terminal is using.
MODEL 9100 USER MANUAL COMMUNICATION NUMBERS ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select CONFIGURE PROCESSORS. 2. From the CONFIGURE PROCESSORS screen, select option (1). 3. From the CONFIGURATION FOR: menu screen, select option (4). DESCRIPTION: The COMMUNICATION Numbers function allows entry of the host processors primary and backup (if needed) phone numbers or the Host TCP/IP Addresses if running TCP/IP communications type.
MANAGEMENT FUNCTIONS CONFIGURE TERMINAL TCP/IP CONFIGURATION ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select CONFIGURE TERMINAL. 2. From the CONFIGURE TERMINAL screen, select MORE. 3. From the MORE screen, select COMMUNICATION. 4. From the COMMUNICATION screen, select TCP/IP CONFIGURATION. DESCRIPTION: The TCP/IP CONFIGURATION option allows access to setup parameters that control communication between the ATM and the Host Network. It also allows testing of the External Ethernet device.
MODEL 9100 USER MANUAL NETWORK SETTINGS Description: The NETWORK SETTINGS parameters are provided by your host Network Administrator. The TERMINAL IP ADDRESS, SUBNET MASK, and GATEWAY ADDRESS consist of a sequence of four groups of numbers. Each group can be up to three digits long and each group is separated by a period (dot character), as in this example: 123.3.01.
MANAGEMENT FUNCTIONS NETWORK SETTINGS The C HIP V ERSION and MAC A DDRESS are reference parameters ONLY - no configuring is done. The Chip Version is the software version running on the ATM and the MAC Address is hard-coded from the Ethernet device. The TCP/IP TIMEOUT is defaulted to 120 seconds, but may be increased or decreased depending on response time. Maximum timeout value is 999 seconds. The LISTENING PORT value consists of five (5) digits or less.
MODEL 9100 USER MANUAL TEST TCP/IP DESCRIPTION: This option allows testing of the TCP/IP device. When selected, the Ethernet PCB assembly initializes and resets the configuration hardware imbedded in the device. If test is successful, a “Tested OK” will be displayed. ERROR CONDITION: If the test fails, an error message will be displayed. Check the cable connections from the External Ethernet device to the Main board.
MANAGEMENT FUNCTIONS TRITON CONNECT TCP/IP CONFIGURATION ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select CONFIGURE TERMINAL. 2. From the CONFIGURE TERMINAL screen, select ATM MONITORING. 3. From the ATM MONITORING screen, select TRITON CONNECT. 4. From the TRITON CONNECT screen, select TCP/IP CONFIGURATION. ** Important ** If using, turn Triton Connect after entering the Configuration parameters.
MODEL 9100 USER MANUAL TRITON CONNECT HOST NUMBERS DESCRIPTION: The HOST NUMBERS are provided by your Processor/Host Network administrator. If you are using TCP/IP as your communication type, you will need to enter HOST TCP/IP ADDRESSES. The first part of the address consists of a sequence of four groups of numbers. Each group can be up to three digits long, and each group is separated by a period (dot character), as in this example: 123.3.01.
MANAGEMENT FUNCTIONS TRITON CONNECT ALARM NUMBERS DESCRIPTION: The ALARM NUMBERS are provided by your Processor/ Host Network Administrator. If you are using TCP/IP as your communication type, you will need to enter ALARM TCP/IP ADDRESSES. The first part of the address consists of a sequence of four groups of numbers. Each group can be up to three digits long, and each group is separated by a period (dot character), as in this example: 123.3.01.
MODEL 9100 USER MANUAL TRITON CONNECT TCP/IP CONFIGURATION DESCRIPTION: The TERMINAL IP and LISTENING PORT A DDRESSES are provided by your Host Network Administrator. The Terminal Address consists of a sequence of four groups of numbers. Each group can be up to three digits long, and each group is separated by a period (dot character), as in this example: 123.3.01.99 The Listening Port value consists of five (5) digits or less.
SECTION 4 CASSETTE CLOSE CASH REPLENISHMENT 51
MODEL 9100 USER MANUAL INTRODUCTION The purpose of this section of the manual is to describe the procedures for cassette closing and replenishment. Information concerning note handling and quality issues are explained initially. DISPENSING MECHANISMS The Model 9100 ATM can accomodate most dispensing mechanisms in the TDM family (100/150/200/ 250). In addition, an SDD and MiniMech (Mech-10) dispenser are also available.
CURRENCY HANDLING USED NOTE DEFECTS • Adhesive or “sticky” substances on the surface of the paper. • Tears extending more than 1/2” from the edge of the currency. • Tears, holes, or missing sections in the body of the currency. • Tape on the surface of the currency used for repairing, patching or any other purpose. • Staples, pins, or any other foreign body attached to the notes. • Corner folds of a size greater than 1/2” on either axis. • Two or more notes joined by any means.
MODEL 9100 USER MANUAL CASSETTE CLOSE This function is used to complete the balancing of the specified cassette(s). It prints a report summarizing all activity on the selected cassette(s) since the last CASSETTE CLOSE and clears the totals. It also resets the number of bills in the cassette to zero (0). *Note* Single feed channel dispensers such as the TDM-1XX only display cassette A, all other cassettes will appear grayed out. The cassette type has a default setting of cash.
CURRENCY HANDLING REPLENISH CASSETTE (TDM-100/150/200/250) 1. Unlock and open the security cabinet door. 2. (TDM-150/200/250) Extend the dispenser mounting tray fully as shown below. Note: The TDM100 uses a fixed-tray mounting system. 3. To gain access to the cassette(s), rotate the mechanism mounting platform to the “Service” position: ! Locate the spring-loaded locking pin on the underside of the tray. ! Pull the pin down to release the swivel mounting platform.
MODEL 9100 USER MANUAL LOADING THE CURRENCY CASSETTE 1. Unlock and open the cassette lid using the supplied key. Move the pusher plate to the rear of the cassette (toward the handle). Note: The cassette(s) use a locking mechanism to hold the packer plate in the loading position. Pull the pusher-plate all the way back to the handle end of the cassette and turn the key to latch the pusher plate into the loading position. Unlock and open note cassette. Pull the packer plate back.
CURRENCY HANDLING REMOVING THE REJECT CASSETTE The reject tray is located just above the currency cassette(s) in the dispensing mechanism. Follow these steps to remove the reject tray: 1. Slide the reject tray out of its compartment in the dispensing mechanism. Place the tray on a flat surface. 2. Unlock the tray using the supplied key. Flip the top back to gain access to the reject compartment. Remove reject cassette. 3. Unlock and open reject cassette. Remove any notes in the reject compartment.
MODEL 9100 USER MANUAL ROTATE DISPENSER MECHANISM 1. After reinstalling the currency and reject cassettes, pull down on the swivel platform locking pin to allow the swivel platform to turn. 2. Rotate the mechanism counterclockwise 180° back to the “Operate” position. (TDM-150/200/250) - Push the mounting tray back into the security cabinet Rotate mechanism to operate position (counterclockwise). Mechanism in “Operate” position. 3. Select ENTER QTY. IN CASSETTE option.
CURRENCY HANDLING REPLENISH CASSETTE (SDD) 1. Unlock and open the security cabinet door. 2. To remove the cassette, grasp the handle on the front of the dispensing mechanism with one hand while holding the mechanism in place with the other hand and pull sharply. Do not allow the cassette to swing freely when it is pulled out. It may strike a near by object or person causing damage to or injury to what it strikes! 3.
MODEL 9100 USER MANUAL 4. Place the cassette onto the loading tray provided with the back of the cassette facing the probes on the tray. The shutter is unlocked as the cassette is pushed into the probes. Loading Tray. 5. Cassette on Loading Tray. Lift the cassette lid to expose the reject tray. Remove any rejected notes. Lift the reject tray to gain access to the currency compartment.
CURRENCY HANDLING 7. Count the number of bills that remain in the cassette, if any. Next, count the number of bills that are being added into the cassette. 8. Add the number of bills being placed into the cassette to the number that remained. The “Total” number of these bills will be entered in the “ENTER QTY. IN CASSETTE” option. 9. Place the currency into the cassette. Allow at least one inch of clearance between the packer plate when it is fully retracted and the currency.
MODEL 9100 USER MANUAL REPLENISH CASSETTE MECH 10 (MINIMECH) 1. Unlock and open the security cabinet door. 2. To remove the note tray, grasp the tray handle and slide the tray out of the mechanism. Place note tray on a flat level surface. 3. Remove any rejected notes. The reject compartment is located nearest the handle side of the tray. Removing note tray from the dispensing mechanism. Removing rejected notes.
CURRENCY HANDLING 5. Make sure the note pile is as even as possible. If necessary, use your hands to smooth and level the pile. Load note tray with currency. Level the note pile. 6. Release the pusher plate against the notes. 7. Using the handle, slide the note tray into the dispensing mechanism. Make sure the note tray is fully inserted! Release packer plate. Slide note tray into dispenser mechanism. 8. Close and lock the security container. 9. Select ENTER QTY. IN CASSETTE option.
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SECTION 5 GENERAL MAINTENANCE 65
MODEL 9100 USER MANUAL INTRODUCTION This section of the manual covers preventive and corrective maintenance procedures appropriate for user personnel. The following areas are covered: 1. REPLENISHING RECEIPT PAPER. Describes how to replace a spent receipt paper roll. 2. CLEANING THE ENCLOSURE. The proper way to clean the ATM housing. 3. CARD READER CLEANING. The recommended card reader cleaning technique.
GENERAL MAINTENANCE 3. Use the receipt printer feed button (as shown in Figure 5-2) to feed the paper through the paper path until all paper comes out the front of the printer. 4. Remove the paper and spool from the paper bracket (Figure 5-3) . Figure 5-2. Paper feed button location. 5. Figure 5-3. Remove paper roll from bracket. Remove the tab securing the end of the new paper roll to itself. Use scissors to cut off all of the paper up to and including the glue tab.
MODEL 9100 USER MANUAL 7. Feed the end of the paper into the printer take-up slot (Figure 5-5). The printer will activate and automatically feed the paper through the printer and slightly out the front of the control panel. 8. If the printer does not feed automatically, open the printer assembly by loosening the thumbscrew on the side as shown in Figure 5-6. Figure 5-5. Feed paper into the printer take-up slot. 9. Figure 5-6. Thumbscrew location.
GENERAL MAINTENANCE CLEANING THE ENCLOSURE The ATM front panel is highly durable, resisting scratches and finger smudges. However, occasional cleaning of the front panel and the plastic enclosure may be desirable. A soft dry or slightly damp cloth may be used for cleaning. For best results, use a weak solution of a mild detergent and water. ** Caution ** Avoid using abrasive cleaners on any surface of the terminal. Do not spray liquid cleaner directly on the unit.
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SECTION 6 ERROR CODES TDM CLICK COUNTS 71
MODEL 9100 USER MANUAL ER R OR C OD ES Error C ode Meaning 32 Good operation 33 Feed failure (Mech-10, SD D ) 34 Mis-tracked note at feed (Mech-10, SD D ) 35 Mis-tracked note at double detect (Mech-10, SD D ) 36 Mis-tracked note at exit (Mech-10, SD D ) 37 Too long at exit (Mech-10, SD D ) 38 B locked exit (Mech-10, SD D ) 39 Too many notes (Mech-10, SD D ) 42 Transport error (Mech-10, SD D ) 44 B ad roller profile (Mech-10, SD D ) 45 D iverter error (Mech-10, SD D ) 46 Exit quantif
ERROR CODES / TDM CLICK COUNTS ER R OR C OD ES Error C ode Meaning 97 Trailing edge timeout at B illfish exit (TD M) 98 B illfish exit timeout (TD M) 99 Excessive skew detected (B illfish-TD M) 100 Trailing edge timeout at skew 5(B illfish-TD M) 101 Error (2 sec.
MODEL 9100 USER MANUAL ER R OR C OD ES Error C ode Meaning 122 U nexpected note at exit 123 H ardw are error (see H ardw are Status C odes table) 124 D iverter moved to exit position during reject/purge 125 Initial status check failed 126 D iverter moved to reject position during dispense 127 Jam in B illfish 128 Error in reply from dispenser 129 D ispenser not responding 130 N o acknow ledge from dispenser 131 N o C TS (R eady) from dispenser 132 Status reported bad double detect in
ERROR CODES / TDM CLICK COUNTS ER R OR C OD ES Error C ode Meaning 149 R ead from EJ failed 150 Status command to EJ failed 151 EJ full 152 EJ corrupt 153 EJ dow nload failed 154 U nknow n EJ status 155 EJ modify record failed 156 C assette(s) not in service 157 Erase command to EJ failed 158 Format command to EJ failed 159 EJ test feature failed (Feature 00) 160 EJ set feature failed 161 EJ clear feature failed 162 EJ get serial number failed 163 Terminal did not answ er Trit
MODEL 9100 USER MANUAL ERROR CODES Error C ode Meaning 189 Terminal ID not configured 190 PIN Master key not configured 192 Communication error 195 Receipt printer out of paper 196 Card reader error 203 SPED/VEPP keypad not responding to main board 205 SPED/VEPP keypad reported a tamper condition 206 SPED/VEPP could not perform a successful command 207 SPED/VEPP not detected 210 Dispenser type unknow n 236 Failed to make connection to TCP/IP host 237 TCP/IP device failed or no TCP/I
ERROR CODES / TDM CLICK COUNTS COMMUNICATION ERROR CODES Error C ode Meaning 1 Timeout 3 Back Ground Dial (BGD) - no answ er 4 Error in modem data 5 Connect 1200 baud, lost carrier/connection 6 BGD - no dial tone 7 BGD - busy 10 BGD - logon 11 N o co n n ect 13 BGD - done good 14 BGD - done bad 15 Timeout w aiting for End of Transmission (EOT) 16 Communications problem 17 No EOT 18 Overflow 48 N o an sw er 65 Processor not communicating w ith modem correctly 108 No respons
MODEL 9100 USER MANUAL CLICK COUNTER HARDWARE STATUS CODES The TDM-series click counter has new hardware status codes. The terminal will display and log Errror Code 123. It will then log the actual error in the click count. If there is a ‘116’ in the click count, there will be a number immediately following that describes the error cause. Ex: In the click history, you see ‘116’, followed by ‘18’. This indicates a hardware error caused by the Extension Door Open.
ERROR CODES / TDM CLICK COUNTS TDM CLICK COUNTERS Click Count Description 1 Non maskable interrupt - Terminal power shutdowns 2 Stack overflow 3 Stack underflow 4 Trap illbus 5 Trap illina 6 Trap illopa 7 Class B trap 8 Trap prtflt 9 Trap undopc 10 Trap unknown trap 11 CTS timeout 12 Tx Ack error 13 Tx Nak error 14 Tx EOT error 15 Tx response error - Main board 16 LRC error 17 Framing error 18 Overrun error 19 Parity error 20 Verify error - Main board 21 Process er
MODEL 9100 USER MANUAL TDM CLICK COUNTERS Click Count Description 32 Width sensors thickness reading 33 Undefined 34 Pick motor timeout - Cassette “A” 35 Pick motor overcurrent - Cassette “A” 36 Thickness sensor unstable - Cassette “A” 37 Skew timeout - Cassette “A” 38 Thickness sensor timeout - Cassette “A” 39 Number of resets - Terminal power-up 40 Exit sensor timeout 41 Exit sensor trailing edge timeout 42 Diverter timeout 43 Reject sensor leading edge timeout 44 Reject sensor
ERROR CODES / TDM CLICK COUNTS TDM CLICK COUNTERS Click Count Description 63 Note too thin 64 Solenoid overcurrent 65 Timeout waiting for diverter - Diverter fault 66 Trailing edge timeout at width sensor - Cassette “A” 67 Watch dog reset 68 UART loop back failed 69 CRC flash check failed 70 CRC NVRAM check failed 71 Note not linear at trailing edge 72 Trailing edge timeout at thickness sensor 73 Oscillator WD 74 Forced reject - Will reject 2 notes (1 bad,1 good) 75 Timeout waitin
MODEL 9100 USER MANUAL TDM CLICK COUNTERS Click Count Description 94 A2D Ch.3 95 A2D Ch.2 Double detect voltage A 96 A2D Ch.1 Not used 97 A2D Ch.0 Billfish feedback 98 Logic sensors diverter/dispenser position 99 A2D Ch.11 B Low currency B 100 A2D Ch.8 B Width sensor 2 voltage B 101 A2D Ch.7 B Width sensor 1 voltage B 102 A2D Ch.6 B Width sensor 0 voltage B 103 A2D Ch.2 B Double detect B 104 A2D Ch.11 C Low currency C 105 A2D Ch.8 C Width sensor 2 voltage C 106 A2D Ch.
ERROR CODES / TDM CLICK COUNTS TDM CLICK COUNTERS Click Count Description 125 Excessive skew on trailing edge 1 126 Excessive skew on trailing edge 2 127 Excessive skew on trailing edge 3 128 Note too wide 1 129 Note too wide 2 130 Note too wide 3 131 Note too narrow 1 132 Note too narrow 2 133 Note too narrow 3 134 Note too thick 1 - Cassette “B” (picked 2 notes) 135 Note too thick 2 136 Note too thick 3 137 Note too thin 1 138 Note too thin 2 139 Note too thin 3 140 Traili
MODEL 9100 USER MANUAL TDM CLICK COUNTERS Click Count Description 156 Thickness sensor timeout 2 157 Thickness sensor timeout 3 158 Width sensor blocked on start of dispense or learn 1 159 Width sensor blocked on start of dispense or learn 2 160 Width sensor blocked on start of dispense or learn 3 161 Note cassette not present 1 162 Note cassette not present 2 163 Note cassette not present 3 164 Unexpected note at width sensor 1 - Cassette “B” (check cassette) 165 Unexpected note at wid
ERROR CODES / TDM CLICK COUNTS TDM CLICK COUNTERS Click Count Description 187 Learn error 188 FIFO error 189 Timeout waiting for notes to divert 190 Unable to open process 191 Billfish entrance volt A 192 Billfish entrance volt B 193 Billfish exit volt A 194 Billfish exit volt B 195 Skew board volt A 196 Skew board volt B 85
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APPENDIX A WARRANTY AND REPAIR POLICIES/PROCEDURES A-1
MODEL 9100 USER MANUAL WARRANTY STATEMENT Manufacturer warrants that the Products delivered to Distributor will perform in accordance with the Manufacturer’s published specifications, and as outlined in the Manufacturer’s booklet entitled “Thirteen Months Parts Only Limited Warranty” for thirteen months from date of shipment in Long Beach, MS. Distributor acknowledges that it has received a copy of such booklet, that it has read its entirety and that it understands and agrees with its contents.
WARRANTY / REPAIR POLICY In the event that a final injunction shall be obtained against the Distributor’s use of the goods or any of their parts by reason of infringement of a patent or other intellectual property right or if in Manufacturer’s opinion the goods are likely to become the subject of a claim of infringement of a patent or other intellectual property right, Manufacturer will, at its option and at its expense, either procure for the Distributor the right to continue using the goods, replace or mo
MODEL 9100 USER MANUAL STATUTE OF LIMITATIONS Any action by the Distributor or Manufacturer for breach of these terms and conditions must be commenced within one (1) year after the cause of action has accrued. APPLICABLE LAW These terms and conditions shall be governed by and construed in accordance with the provisions of the Uniform Commercial Code as adopted by the State of Mississippi.
WARRANTY / REPAIR POLICY Under no circumstances shall Triton or its suppliers be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal theory.
MODEL 9100 USER MANUAL AUTHORIZED INSTALLATION AND SERVICE PROVIDERS Triton utilizes several nationwide and regional authorized third party maintenance providers. Triton recommends all ATMs be installed and serviced by service technicians certified by Triton. This includes authorized third party service technicians and technicians who have been factory trained by Triton to service ATM equipment.
WARRANTY / REPAIR POLICY CALLS FOR SERVICE OR REPAIR Calls for service or repair will be accepted from authorized service technicians only. End users must contact either the sales organization that placed the equipment or an authorized third party service organization to obtain service. The sections that follow describe the policies and procedures that relate to the repair and replacement of malfunctioning equipment.
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APPENDIX B COMBINATION LOCKS B-1
MODEL 9100 USER MANUAL INTRODUCTION The security cabinet can be secured using either a mechanical or electronic combination lock. This appendix covers how to change the combination of either lock. Procedures specific to the electronic lock, such as changing the battery, are also covered. The first section covers the Mechanical combination lock. OPERATING THE MECHANICAL LOCK UNLOCKING THE LOCK There are two marks on the dial ring (see drawing opposite page).
COMBINATION LOCKS Opening Index Changing Index Changing the Combination CHANGE THE COMBINATION: To change the combination, you will need access to the existing combination and a change key. First, open the safe door by dialing the existing combination. With bolt retracted and before changing combination, verify that the dial stopped between 90 and 100 on the ‘Opening Index’. Select three new numbers. DO NOT use any number between 1 and 20 for the last number.
MODEL 9100 USER MANUAL Figure 1. 3. Turn change key to the Left until it stops (approximately one-quarter turn). With the change key in this position, set the new combination as follows: Note: Never select a number from 0 to 20 (the forbidden zone) as the last number of the combination. 4. Using the ‘Change Index’, turn the dial to the Left stopping when the first number of the new combination aligns with the ‘Change Index’, the Fourth time. 5.
COMBINATION LOCKS OPERATING THE ELECTRONIC LOCK The electronic lock combination consists of six digits. Upon arrival, the combination of the lock should already be preset to 1-2-3-4-5-6. ENTERING THE COMBINATION 1. Enter the preset combination and check for proper operation. After each keypress, the lock will beep. After the final digit has been entered, the lock will beep twice, and the open period will begin. 2.
MODEL 9100 USER MANUAL BATTERY LOW WARNING Repeated beeping during an opening indicates that the battery is low or dead and needs to be replaced. The battery box is located on the inside of the door. Note: If the lock will not operate (i.e. repeated beeping or no beeping) while the door is closed and locked, the battery must be energized from the two external terminals on the front of the push-button panel. To energize the lock, connect a 9-volt alkaline battery on the external terminal points.
APPENDIX C TRITON DISPENSING MECHANISM “BACKGROUND PAPER” C-1
MODEL 9100 USER MANUAL BACKGROUND PAPER TRITON DISPENSING MECHANISM (TDM) 1. The TDM dispenser family was designed and built to provide quality performance with minimum service. In 2005, Triton released two new versions of TDM dispensing mechanisms: the TDM-2XX multicassette family and a modified version of the TDM-1XX that included the features and improvements of the multi- cassette models. 2.
TDM BACKGROUND PAPER b. Severe noise from any dispenser is an indication that a malfunction has occurred. If this happens you should examine the mechanism to determine the problem. Severe noise is normally caused by a drag on the mechanism, most likely from a shaft that has been pushed out of position causing the belt to “skip” on a pulley. This skipping is normally evident on the first two pulleys after the drive motor.
MODEL 9100 USER MANUAL OPENING THE ACCESS D OORS 1. The access doors allow you to check for jammed notes at key points in the feed path. The figures below shows the location of the lower, middle, and upper access doors on the front of the mechanism and the inner door located on the inside of the the dispenser (note and reject cassette(s) have been removed). 2. Each door is held closed using a plastic fastener knob.
SUPPLEMENT A (8100 / 9100 ATM) US/MEXICO (MAR, 06’) SA-1
MODEL 9100 USER MANUAL NEW CHANGES IN MANAGEMENT FUNCTIONS The following describes new changes implemented in the latest (Mar, 06) 8100/9100 US/Mexico software release. This suplement outlines all changes made to the software. This software release also pertains to the Model 8100 terminal software, providing a single load file for updating 9100 or 8100 terminals. New functionality included in this supplement includes: 1. User Defined Surcharge Screens 2. Configurable Currency Symbol 3.
SUPPLEMENT A MANAGEMENT FUNCTIONS Access to editing UDS screen files is achieved using the following method. Note: Only screens that have changed or have the potential to display new information will be shown. Select CONFIGURE TERMINAL > MORE > CHANGE MESSAGES > SURCHARGE MESSAGES > MORE > MORE > USER DEFINED to get to the following screen. The terminal software will retrieve the primary language screen and display it on the terminal screen. If there is no screen file saved the display will be blank.
MODEL 9100 USER MANUAL If the screen times out due to inactivity, the file won’t change. If you select “yes” on the timeout screen, the last saved UDS screen (or blank if no UDS screen was previously saved) will be re-displayed but all of the entered text will be lost. The US/Mexico file supports only English and Spanish as language options. English is the primary language and Spanish is the secondary language.
SUPPLEMENT A The User Defined Surcharge type is now the active surcharge type. If is selected for the secondary language, UDS is still the active surcharge type. To eliminate the chance for error, enter a screen for every available language. Spanish language text should be entered on this screen because this screen will be displayed when Spanish is the selected language.
MODEL 9100 USER MANUAL ENTERING TEXT Follow the menu at the bottom of the editing screen to access different alphanumeric characters and symbols. The following tables define functionality and indicate what characters are accessed based on the function key that was pressed. The numeric characters are available by default. In order to get to alphabetic characters or special characters such as the dollar sign ($), the function keys have to be used.
SUPPLEMENT A SPECIAL STRINGS In order to keep the surcharge amount and percentage on the User Defined Surcharge screen in sync with the actual surcharge amount or percentage loaded in the terminal, there are two specialized strings that can be typed on the User Defined Surcharge screen. The terminal software will recognize these strings and replace the strings with the actual value. $SSSSS.SS – When the terminal is displaying the User Defined Surcharge screen it will look for this string.
MODEL 9100 USER MANUAL DISPLAYING Depending on the language selected, the UDS screen will be displayed in the same location as the other surcharge screens. It can be configured to be displayed at the beginning of the transaction right after pin entry or at the end of the transaction after the amount is selected. NOTICE!! If the user defined surcharge screen was configured with no text, this screen will be blank.
SUPPLEMENT A CONFIGURABLE CURRENCY SYMBOL This is a feature that gives the user the capability of using 128 pre-defined characters as the symbol denoting currency. For instance, the dollar sign($) is the standard symbol in America for indicating money, however, many other countries use different characters. This feature is designed to give those other countries the flexibility of a greater number of symbol options. Go to CONFIGURE TERMINAL > CASSETTE SETUP.
MODEL 9100 USER MANUAL ENHANCED PRINT ERROR MANAGEMENT A new feature allowing the terminal to remain in service in the presence of print device errors accompanies this release. If configured to stay in service, the terminal will still perform transactions that do not require a receipt (withdrawals, purchases, etc.), in spite of an inoperable printer. This feature covers all printer errors including out of paper (it is not selective between error types).
SUPPLEMENT A Also, Balance, Transfers and Mobile Phone Top-Up transactions will not be allowed. If the customer selects one of these transactions, a screen will be displayed informing the customer that the machine cannot give a receipt and that the transaction will not be allowed. If the printer stays “In Service” with a printer error and the transaction fails to dispense the correct amount, a screen is displayed indicated the result. The terminal then does a reversal.
MODEL 9100 USER MANUAL IMPROVE LOGGING OF POWER FAILURES DURING DISPENSE In the case of a power failure during a dispense the terminal now logs the amount requested to be dispensed in the electronic journal. CHECK FOR TDM-100 PROTOCOL BEFORE TDM-200 When determining which type of TDM is attached, the terminal communicates to the dispenser using the old protocol first. If the older protocol is detected for the first time, then all the cassette structures will be cleared.
SUPPLEMENT B (8100 / 9100 ATM) CANADA (APR , 06) SB-1
MODEL 9100 USER MANUAL NEW CHANGES IN MANAGEMENT FUNCTIONS The following describes new changes implemented in the latest (Apr, 06) 8100/9100 Canadian software release. This supplement describes additional features that make up this software. This software release also pertains to the Model 8100 terminal software, providing a single load file for updating 9100 or 8100 terminals. 1. TCP/IP Communication Support 2. SPED Support 3. TDM Support 4. 8100 APS Printer Support 5.
SUPPLEMENT B 8100 APS PRINTER SUPPORT The 8100 terminals are equipped with the APS CP MRS-250 printer. There is no extra setup required to use the printer, other than ensuring the EPROM is version KP01.03. The new terminal EPROM code provides the means for the terminal to detect and utilize the new print device. It should be noted that there is no graphics support with the APS print device. Receipt/coupon graphics cannot be printed to the device in this release.
MODEL 9100 USER MANUAL SET TERMINAL PARAMETERS This menu incorporates the configuration options for many terminal specific items. The items of interest accessible from this menu level for this release are Cassette Setup, Key Management, and TCP/IP over Ethernet Communication (both Host and Triton Connect) setup. HOST TCP/IP SETUP With the induction of TCP/IP over Ethernet capable software the menu structure has been updated to include the options associated with the new communications type.
SUPPLEMENT B NETWORK SETTINGS This menu area allows for the terminal’s network settings to be configured. These settings are defined in Section 3, “TCP/IP Configuration” of this manual. Consult this reference for a complete description on TCP/IP over Ethernet configuration. TRITON CONNECT HOST SETUP Triton Connect must be configured for use with the new TCP/IP over Ethernet interface as well. Setup begins from the menu path: TERMINAL CONFIGURATION > SET TERMINAL PARAMETERS > MORE > TRITON CONNECT.
MODEL 9100 USER MANUAL TCP/IP OVER ETHERNET DIAGNOSTICS This section describes the new diagnostic menus with this release. To get to the TCP/IP over Ethernet diagnostics, select the diagnostics option from the main menu: Select the “More Diagnostics” option to get: Select the “Communications” option to get to the following screen: The “Reset/Test Modem” selection option should be grayed out by virtue of the TCP/IP option’s availability.
SUPPLEMENT B STANDARD KEY MANAGEMENT The standard (Non-Visa EPP) key management menu flow is defined below. The “Key Management” options are accessed from the “Terminal Parameters” screen. See the Set Terminal Parameters section for details. TERMINAL PARAMETERS This menu screen allows for access to the key management menu items. EXISTING KEY MANAGEMENT This menu screen shows the non-VEPP key management options.
MODEL 9100 USER MANUAL EXISTING ENTER KEY This menu described the key entry process to the user. *NOTE – The key mapping for entering the alpha characters of the key block are described at the bottom of the screen. KEY LOADED AND CHECK DIGIT VERIFICATION This screen would display the check digits that were derived from loading the encrypted key. VISA EPP KEY MANAGEMENT With the inclusion of the Visa EPP support, the Key Management menu flow has changed to meet the Visa® specification.
SUPPLEMENT B ENTER IN PASSWORDS This is a new screen that prompts the users to enter their Password so that the VEPP can verify each user. Two passwords are required to be entered by two separate persons to gain access to the sensitive instructions to the VEPP. CHANGE USER PASSWORDS The VEPP requires that no default password or passwords can be entered and a user be able to change the master keys.
MODEL 9100 USER MANUAL MAIN KEY MANAGEMENT SELECTION This screen shows what functions are allowed when the VEPP is in dual control. ENTER (ANY) KEY This menu selection is the same for each of the three different keys that can be entered. *NOTE – This key maps to the current layout of a Triton Systems EPP. Since the encryption keys are hexadecimal strings, the EPP must allow for the alpha characters in the hexadecimal numbering system. The following describes the key mappings.
SUPPLEMENT B NEW VEPP TAMPER AND SERIAL NUMBER ERRORS The way that VEPP Tampers and the new Serial Number errors are cleared at the terminal has changed to indicate to the terminal owner that the VEPP device may have been tampered or switched with a nonsecure VEPP. This added security required the prompting of the terminal operator to read some screens to further emphasize the inspection of the VEPP device. If one of these errors occurs the following screen shots demonstrate the new way to clear it.
MODEL 9100 USER MANUAL KEYPAD DIAGNOSTIC MENU This menu is dynamic. The clear error codes (Tamper or Serial) will only appear when either error is detected on the terminal. The VEPP Status button will print a current status of the VEPP on to the screen with the option to print the data in a more detailed form. VEPP STATUS This screen is completed by the status information that was received from the VEPP device. The Print option will give a receipt that has more detailed information.
SUPPLEMENT B TDM DEFAULT SETTINGS The TDM dispenser comes with default settings as follows: 1. Each cassette type is designated as cash 2. Value (denomination) defaults to zero During the boot procedure, terminals configured with a multi-feed channel terminal TDM will force an Error Code 156 to ensure the user enters the cassette setup management functions to configure and put at least one cassette in service.
MODEL 9100 USER MANUAL CASSETTE SETUP This screen provides the means to configure each of the cassettes available in the dispenser. RELEARN BILL THICKNESS This menu option requests that the TDM resample the thickness averages for each cassette. The TDM dispenser will sample 9 bills (per cassette), dispensing them into the reject cassette.
SUPPLEMENT B MAXIMUM AMOUNT (NON-CASH) This screen allows the user to configure the maximum amount dispensed for the non-cash purchase feature. This value specifies the maximum for any non-cash purchase and must be divisible by the document value configured for the cassette (multi-feed channel dispensers only). CASSETTE SELECTION Selecting “Cassette Parameters” from the “Cassette Setup” options displays the “Select Cassette” screen. This allows the user to select which cassette to configure.
MODEL 9100 USER MANUAL TYPE PARAMETER The type parameter option allows the user to setup the cassette as either cash or non-cash document type (multi-feed channel dispensers only). This option allows for non-cash purchases, coupon dispensing, etc. SERVICE PARAMETER This screen displays the current cassette status and provides the option to place the cassette in service or take the cassette out of service (multi-feed channel dispensers only).
SUPPLEMENT B TDM SERVICE MANAGEMENT The management functions include menus for placing cassettes in service, or taking them out (multi-feed channel dispensers only). The cassette service menu is provided at the lowest management functions screen level and is grayed out for single feed channel dispensers. CASSETTE SERVICE SCREEN Selecting the cassette service menu displays the following screen (multi-feed channel dispensers only): The “Cassette Locking” feature does not apply to TDM cassettes.
MODEL 9100 USER MANUAL TDM CASSETTE CLOSURE The new feature includes menus for closing specific cassettes. From the main management functions menu, selecting the close option displays the following screen: CASSETTE CLOSE From the close option the cassette close function can be selected offering the following options: * NOTE - Selections B and C are grayed for single feed channel dispensers, D is grayed for all TDM dispensers.
SUPPLEMENT B TRIAL CASSETTE CLOSE (ALL) When the trial cassette close all function is selected, the printed results include counts for all cassettes, and the “transaction is printing” screen is displayed until printing is complete. This option is grayed out for single feed channel dispensers. COUPON DISPENSING The TDM offers the option of selecting a cassette for the purpose of dispensing coupons.
MODEL 9100 USER MANUAL SELECT LEVEL COUPON CASSETTE This screen selects the cassette associated with the level prize award. It also indicates upon entry which cassette, if any, is currently selected (X indicates none is selected). SET LEVEL PRIZE AMOUNT Level coupons are awarded based on the amount dispensed. This screen allows the user to specify the withdrawal threshold that triggers the level prize award.
SUPPLEMENT B ENABLE/DISABLE COUPONS The final step is to enable the dispensing of coupons from this menu. In addition to the other dispensed coupon configuration elements, the cassette selected for the coupons must be specified as non-cash with a value of zero before coupons will be dispensed. ENABLING CRC FOR DIALUP COMMUNICATIONS Including CRC (the ‘ub’ FID) is standard for TCP/IP communications, but has now been added as an option for standard dialup communications as well.
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SUPPLEMENT C (8100 / 9100 ATM) SOUTH AFRICA (MAY, 06) SC-1
MODEL 9100 USER MANUAL NEW CHANGES IN MANAGEMENT FUNCTIONS The following describes new changes implemented in the latest (May, 06) 9100 South Africa software release. This supplement describes additional features that make up this software. This software release also pertains to the Model 8100 terminal software, providing a single load file for updating 9100 or 8100 terminals. 1. 8100 APS Printer Support 2. Enhanced Print Error Management 3. Default Recognition for EMV Card Reader 4.
SUPPLEMENT C TERMINAL SETUP CHANGES LOW-LEVEL MANAGEMENT MENU FLOW The new features are accessible from the management menus as described in the following: MANAGEMENT FUNCTIONS MAIN MENU TERMINAL CONFIGURATION Selecting the Terminal Configuration option from the Main management functions menu allows customization of terminal features. The features described next will be configured from the "PRINTER SETTINGS" submenu.
MODEL 9100 USER MANUAL ENHANCED PRINTER ERROR MANAGEMENT This SW release includes an enhanced printer error management feature and is configured to remain in service by default. Enabling the feature to “ignore” printer errors does not change the accurate printer status reporting to the host through status monitoring or Triton Connect status reporting. The terminal will always report the correct current status of the print device in spite of the feature’s enabled/disabled status.
SUPPLEMENT C For these types of transactions, the customer is allowed to proceed if they elect. When the feature is enabled, the print device is inoperable and the customer selects a transaction that requires a receipt (e.g. Balance Enquiry), the customer will see the screen notification: The customer is not allowed to proceed under these conditions and is prompted to select a different transaction from the original transaction selection screen.
MODEL 9100 USER MANUAL KEY INJECT If the Visa EPP device is detected then the Key Management screen will appear as follows without the capability of executing Key Inject. However, if a Triple DES SPED is detected, the following Key Management screen will be displayed. When the INJECT MASTER KEY button is selected, the following screen will be displayed indicating that the key is being downloaded.
SUPPLEMENT C If the keys were 'NOT' downloaded successfully an error screen will be displayed.
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SUPPLEMENT D (8100 / 9100 ATM) US (FEB, 07) SD-1
MODEL 9100 USER MANUAL NEW CHANGES The following describes new changes implemented in the latest (Feb, 07) 8100/9100 US software release. This supplement describes additional features that make up this software. This software release also pertains to the Model 8100 terminal software, providing a single load file for updating 9100 or 8100 terminals. 1. TDM Support 2. Fully Supports TDM-2XX Return Codes 3. Test Dispense with TDM-2XX Return Code Intact 4. Test for TDM-1XXs before TDM-2XXs 5.
SUPPLEMENT D FULLY SUPPORTS TDM-2XX RETURN CODES This release fully supports the TDM-2XX return codes. There are two classes of return codes where one is a soft error that the terminal will accept and retry the failed command. The second class is a fatal error and will cause the terminal to not retry and go out of service with the error code. TEST DISPENSE WITH TDM-2XX RETURN CODE INTACT The TDM-2XX reports a status of the test dispense operation.
MODEL 9100 USER MANUAL The default MASTER password is ‘123456’ and the default ADMINISTRATION password is ‘987654’. 1. The following screen appears. Select MANAGEMENT option. 4. The Main Menu appears. Select CONFIGURE TERMINAL (multi-host) or PASSWORD MAINTENANCE. 246 2. Enter the default MASTER password ‘123456’. 3. The following prompt appears. Select MANAGEMENT option. 5. 246 SD-4 Select PASSWORD MAINTENANCE.
SUPPLEMENT D 6. Select MASTER PASSWORD option. 7. Select ADMINISTRATION PASSWORD Enter a new Master password. option. To view current Administration password, select VIEW. NOTE: The terminal Master password consists of 4-12 digits (no characters). To change the Administration password, select CHANGE. Enter a new Administration password. NOTE: The Administration password consists of 4-12 digits (no characters).
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SUPPLEMENT E (8100 / 9100 ATM) CANADA (MAR, 07) SE-1
MODEL 9100 USER MANUAL NEW CHANGES The following describes new changes implemented in the latest (Mar, 07) 8100/9100 Canada software release. This supplement describes additional features that make up this software. This software release also pertains to the Model 8100 terminal software, providing a single load file for updating 9100 or 8100 terminals. 1. TDM Support 2. Fully Supports TDM-2XX Return Codes 3. Test Dispense with TDM-2XX Return Code Intact 4. Test for TDM-1XXs before TDM-2XXs 5.
SUPPLEMENT E FULLY SUPPORTS TDM-2XX RETURN CODES This release fully supports the TDM-2XX return codes. There are two classes of return codes where one is a soft error that the terminal will accept and retry the failed command. The second class is a fatal error and will cause the terminal to not retry and go out of service with the error code. TEST DISPENSE WITH TDM-2XX RETURN CODE INTACT The TDM-2XX reports a status of the test dispense operation.
MODEL 9100 USER MANUAL The default MASTER password is ‘123456’ and the default ADMINISTRATION password is ‘987654’. 1. The following screen appears. Select MANAGEMENT option. 4. The Main Menu appears. Select CONFIGURE TERMINAL (multi-host) or PASSWORD MAINTENANCE. 246 2. Enter the default MASTER password ‘123456’. 3. The following prompt appears. Select MANAGEMENT option. 5. 246 SE-4 Select PASSWORD MAINTENANCE.
SUPPLEMENT E 6. Select MASTER PASSWORD option. 7. Select ADMINISTRATION PASSWORD Enter a new Master password. option. To view current Administration password, select VIEW. NOTE: The terminal Master password consists of 4-12 digits (no characters). To change the Administration password, select CHANGE. Enter a new Administration password. NOTE: The Administration password consists of 4-12 digits (no characters).
MODEL 9100 USER MANUAL CHANGES TO THE C OMMUNICATION SPECIFICATION The following changes have been made to Triton Standard Communications in order to support the new functionality of this release. Misc FID ‘ub’ The following new FID will be utilized (as described in the Triton Terminal Communications Protocol and message Format Specification) to validate request and/or response messages.
SUPPLEMENT F (8100 / 9100 ATM) UK (MAR, 07) SF-1
MODEL 9100 USER MANUAL NEW CHANGES The following describes new changes implemented in the latest (Mar, 07) 8100/9100 UK software release with EMV support.. This supplement describes additional features/changes that make up this software. This software release also pertains to the Model 8100 terminal software, providing a single load file for updating 9100 or 8100 terminals. 1. TDM Support 2. Fully Supports TDM-2XX Return Codes 3. Test Dispense with TDM-2XX Return Code Intact 4.
SUPPLEMENT F With this and future versions of 9100 software, when installing an update file over any prior software release on a terminal with a TDM50, TDM100, or TDM150 dispenser, the cassette multiple amount will need to be reconfigured before the terminal will go into service**. **Note - In this situation, if an update file is loaded from Triton Connect, the machine can only be put into service by configuring the cassette multiple amount in Management Functions at the terminal.
MODEL 9100 USER MANUAL TERMINAL DISPENSES CASH AFTER REMOVE CARD PROMPT At the end of an EMV Transaction, if the customer does not remove their card when prompted the terminal cancels the transaction and reverses the transaction with the host. UPDATE LOAD FILES CAN CAUSE LONG EMV TRANSACTION TIME Update files contain a minimum set of default parameters. These files contain the parameter for the Card reader timeout during EMV data exchanges. VISA AIDS Three new VISA AIDs were added to the terminal.
SUPPLEMENT F The default MASTER password is ‘123456’ and the default ADMINISTRATION password is ‘987654’. 1. The following screen appears. Select MANAGEMENT option. 4. The Main Menu appears. Select CONFIGURE TERMINAL (multi-host) or PASSWORD MAINTENANCE. 246 2. Enter the default MASTER password ‘123456’. 3. The following prompt appears. Select MANAGEMENT option. 5. 246 SF-5 Select PASSWORD MAINTENANCE.
MODEL 9100 USER MANUAL 6. Select MASTER PASSWORD option. 7. Select ADMINISTRATION PASSWORD Enter a new Master password. option. To view current Administration password, select VIEW. NOTE: The terminal Master password consists of 4-12 digits (no characters). To change the Administration password, select CHANGE. Enter a new Administration password. NOTE: The Administration password consists of 4-12 digits (no characters).
