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X-SCALE / X2 CONFIGURATION MANUAL

AUTOMATED TELLER MACHINES

VERSION 5.0

TDN 07100-00016E 05/2008

CORPORATE HEADQUARTERS:

522 E. Railroad Street

Long Beach, MS 39560

Phone: (228) 868-1317

Fax: (228) 868-0437

Inc. is an operating company of Dover Electronics, Inc., a subsidiary of Dover Corporation

(DOV-NYSE). DOVER, the DOVER logo and the Dover family of marks and TRITON, the TRITON

logo and the Triton family of marks are registered trademarks of Delaware Capital Formation,

Inc., a wholly owned subsidiary of Dover Corporation.

Summary of content (419 pages)

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X-SCALE / X2 CONFIGURATION MANUAL AUTOMATED TELLER MACHINES VERSION 5.0 TDN 07100-00016E 05/2008 CORPORATE HEADQUARTERS: 522 E. Railroad Street Long Beach, MS 39560 Phone: (228) 868-1317 Fax: (228) 868-0437 COPYRIGHT NOTICE © 2007-2008 Delaware Capital Formation, Inc. All Rights Reserved. Triton Systems of Delaware Inc. is an operating company of Dover Electronics, Inc., a subsidiary of Dover Corporation (DOV-NYSE).
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X-SCALE / X2 CONFIGURATION MANUAL NOTICES Copyright © Delaware Capital Formation, Inc., 2007-2008. ALL RIGHTS RESERVED This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Triton Systems of Delaware, Inc. The information in this publication has been carefully checked and is believed to be accurate. However, Triton Systems of Delaware, Inc.
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MANAGEMENT FUNCTIONS CONTENTS BASIC OPERATION .................................................................................... 1 CONTROL PANEL LAYOUT ........................................................................................................................2 FUNCTION KEYS .....................................................................................................................................2 MAIN KEYPAD ...........................................................................
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X-SCALE / X2 CONFIGURATION MANUAL CONTENTS CARD READER ....................................................................................................................................... 40 CARD READER STATUS / TOTALS ............................................................................................................. 40 SCAN CARD .......................................................................................................................................... 41 PRINTER .................
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MANAGEMENT FUNCTIONS CONTENTS OPTION 5 - SYSTEM PARAMETERS ............................................................. 77 SYSTEM PARAMETERS FUNCTIONS .............................................................................................................78 SYSTEM PARAMETERS MENU OPTIONS OVERVIEW ......................................................................................79 DATE AND TIME .........................................................................................................
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X-SCALE / X2 CONFIGURATION MANUAL CONTENTS MESSAGE ............................................................................................................................................. 107 LAYOUT (PRINTER) ................................................................................................................................107 GRAPHIC (PRINTER) ...............................................................................................................................
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MANAGEMENT FUNCTIONS CONTENTS USE WHICHEVER IS LESSER/GREATER .......................................................................................................119 ALLOW ONLY ISOS LISTED BELOW AS “ACCEPT” ....................................................................................120 ADD NEW ............................................................................................................................................120 DELETE .......................................................
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X-SCALE / X2 CONFIGURATION MANUAL CONTENTS REDIAL DELAY ....................................................................................................................................... 140 ENABLE TRITON CONNECT ..................................................................................................................... 140 ENABLE CALL BACK .............................................................................................................................
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MANAGEMENT FUNCTIONS CONTENTS APPENDIX A - SOFTWARE LICENSE AGREEMENT ........................................... A-1 APPENDIX B - TERMINAL ERROR CODES ....................................................
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X-SCALE / X2 CONFIGURATION MANUAL THIS PAGE INTENTIONALLY LEFT BLANK x
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BASIC OPERATION 1
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X-SCALE / X2 CONFIGURATION M ANUAL CONTROL PANEL LAYOUT The user interface of the terminal consists of the LCD screen, receipt chute, card reader, speaker, headphone jack (visually impaired), and 24 keys on three keypads. The Function keys are arranged in two four-key groups, one group on either side of the LCD display. The main keypad consists of 10 alphanumeric keys, two arrow keys and four large control keys, all located in a 16-key group beneath the LCD screen.
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BASIC OPERATION MAIN KEYPAD The entry of numeric characters via the main keypad is straightforward: simply press the desired key. However, in certain Management Function screens it may be necessary to enter alphabetic characters, a procedure that’s available with the On-Screen keypad.
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X-SCALE / X2 CONFIGURATION M ANUAL MENU-BASED OPERATION The terminal operates as a menu driven system. Messages and menu options presented on the LCD display screen guide the user’s actions. The desired menu option is selected by pressing one of the keys located to the left and right of the display. For the purpose of security many screens timeout after a preset time interval, usually 30 seconds. The timeout length may vary depending on the function being performed.
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BASIC OPERATION ACCESSING THE MANAGEMENT FUNCTIONS MENU After initial setup, when the Customer Welcome screen is displayed, you can access the Management Functions menu by following the procedure described next. Press and hold down the blank key; while holding down the key, press the <1> key. Release both keys. After a moment the “Security Login” screen will be displayed. You must enter an appropriate password in the dialog box that appears when the Management Functions option is selected.
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X-SCALE / X2 CONFIGURATION M ANUAL CHANGING DEFAULT PASSWORDS 1. <1>. 3. Enter Management Functions and Enter the default password ‘001234’. Select option <1>, CHANGE USER PASS- WORD. 2. The Main Menu appears. Error code ‘246’ appears at right and its description “Master password must be changed from default”. 4. Enter a new Master password. NOTE: The terminal password consists of a 2digit ID code and a Password of 4-12 digits. ‘00’ is the Master ID code and cannot be changed.
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BASIC OPERATION X2 LOAD FILES Country specific settings will be loaded via a parameter file for each country. This setting will drive specific spellings, screen flows, etc. that may be unique to a market or country. After the initial installation of a full-load file, upon entering management functions the ‘Initialization Incomplete’ dialog will be displayed: At this point the only option is to press .
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X-SCALE / X2 CONFIGURATION M ANUAL * Note * The availability of some Management Functions will depend on such factors as dispenser type, optional hardware installed, user password options, etc. In cases where a function is not applicable or available, the option will be “grayed out” or otherwise disabled. FUNCTION AVAILABILITY Once you have entered the Main Menu, you may perform any of the functions allowed by the type of password used (access level).
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BASIC OPERATION MANAGEMENT REPORTS Many Management Functions, such as Close, Journal, and Diagnostic functions, produce a report summarizing the results of the operation. Most reports are displayed in a Management Report dialog, which you can use to print the report to the receipt printer or save to an external memory device (USB jumpdrive). Note: If saving to an external memory device, the device must be installed (USB port) BEFORE saving to that device.
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X-SCALE / X2 CONFIGURATION M ANUAL REAR OPERATOR PANELS The Rear Operator Panels provide convenient user-access to limited Management functions from inside the facility. The FT5000 rear panel (currently) has a self-contained enclosure with a display, keypad, and printer. The RT2000 rear display has a touchpad screen (no printer). Note: Future implementation for the FT5000 rear service panel will change to the touchpad screen used for the RT2000.
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TERMINAL CLOSE FUNCTIONS
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X-SCALE / X2 CONFIGURATION M ANUAL TERMINAL CLOSE FUNCTIONS TERMINAL CLOSE FUNCTIONS MENU OPTIONS OVERVIEW ............................................... 13 SCHEDULE CLOSE .......................................................................................................... 14 SEND TERMINAL TOTALS (ON/OFF) ................................................................................. 15 TRIAL CLOSE / DAY CLOSE .........................................................................................
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TERMINAL CLOSE FUNCTIONS TERMINAL CLOSE FUNCTIONS ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CLOSE FUNCTIONS option by pressing <1> on the keypad. DESCRIPTION: The TERMINAL CLOSE menu allows the terminal operator to perform the following functions: 1. SCHEDULE CLOSE. Used to enable/disable and set time for automatic day closes. 2. SEND TERMINAL TOTALS. Used to enable/disable automatic transmission of terminal close totals to your transaction processing service provider.
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X-SCALE / X2 CONFIGURATION M ANUAL SCHEDULE CLOSE ACCESS INSTRUCTIONS: 1. From the TERMINAL CLOSE FUNCTIONS screen, select the SCHEDULE CLOSE option by pressing <1> on the keypad. DESCRIPTION: The SCHEDULE CLOSE function allows you to enable/disable scheduled closes and to specify when that will be performed. Press <1> on the keypad to either enable (check) or disable (uncheck). When enabled, menu option (2) will be accessible. Press <2> on the keypad.
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TERMINAL CLOSE FUNCTIONS SEND TERMINAL TOTALS ACCESS INSTRUCTIONS: 1. From the TERMINAL CLOSE FUNCTIONS screen, press <2> on the keypad to toggle the state of the SEND TERMINAL TOTALS option between or . DESCRIPTION: This function allows turning ON or OFF the SEND TERMINAL TOTALS option. The current state of the feature is shown - ON / OFF. When the option is ON, the terminal will send accumulated totals information to your transaction processing service provider during the Day Close operation.
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X-SCALE / X2 CONFIGURATION M ANUAL TRIAL CLOSE / DAY CLOSE ACCESS INSTRUCTIONS: 1. From the TERMINAL CLOSE FUNCTIONS screen, select the TRIAL CLOSE option by pressing <3> on the keypad. 2. From the Terminal Close Functions screen, select the DAY CLOSE option by pressing <4> on the keypad.. DESCRIPTION: The TRIAL CLOSE function is used during the daily close procedure. It performs the same function as the Day Close, except that the totals are not cleared.
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TERMINAL CLOSE FUNCTIONS TRIAL CASSETTE CLOSE ACCESS INSTRUCTIONS: 1. From the TERMINAL CLOSE FUNCTIONS screen, select the TRIAL CASSETTE CLOSE option by pressing <5> on the keypad. 2. Select which cassette(s) to include in the Trial Cassette Close report ( a checkmark denotes selected cassette). Press . DESCRIPTION: The TRIAL CASSETTE CLOSE function is used to complete the balancing of a specific currency cassette(s) of the terminal with out resetting the values to zero.
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X-SCALE / X2 CONFIGURATION M ANUAL CASSETTE CLOSE ACCESS INSTRUCTIONS: 1. From the TERMINAL CLOSE FUNCTIONS screen, select the CASSETTE CLOSE option by pressing <6> on the keypad (or select CASSETTE CLOSE on the REAR SERVICE PANEL, if applicable). DESCRIPTION: The CASSETTE CLOSE function is used to complete the balancing of a specific currency cassette(s) of the terminal.
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TERMINAL CLOSE FUNCTIONS Note: For NMD-50/100 only, cassettes will Place selected cassette(s) IN SERVICE (MULTIautomatically UNLOCK. CASSETTE DISPENSERS ONLY). Press to continue. REMOVE and REPLENISH selected cassette(s). After reinserting cassette(s), press . Enter CASSETTE QUANTITY (# of notes, NOT value) for selected cassette. Press to accept the entry. Repeat for remaining cassette(s). Note: For NMD-50/100 only, cassettes will automatically LOCK. Press .
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X-SCALE / X2 CONFIGURATION M ANUAL CASSETTE CLOSE (REAR SERVICE PANEL) OPERATOR SERVICE PANEL (MAIN MENU) TERMINAL CLOSE SELECT CASSETTE(S) TO CLOSE CLOSE REPORT REMOVE/REPLENISH CASSETTE(S) REINSTALL CASSETTE(S) PLACE CASSETTE(S) IN-SERVICE ENTER CASSETTE QUANTITY TRIAL CASSETTE CLOSE REPORT TRIAL CLOSE DAY CLOSE TRIAL CASSETTE CLOSE CASSETTE CLOSE DIAGNOSTICS CURRENT TERMINAL ERROR DISPENSER CARD R EADER STATUS PRINTER MODEM/ETHERNET K EYPAD PURGE TEST DISPENSE ELECTRONIC JOURNAL DISPLAY UNAUDITED RE
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DIAGNOSTICS
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X-SCALE / X2 CONFIGURATION M ANUAL DIAGNOSTICS FUNCTIONS DIAGNOSTICS FUNCTIONS MENU OPTIONS ................................................................ 24-25 TERMINAL STATUS ........................................................................................................... 26 CURRENT TERMINAL ERROR / ERROR HISTORY ............................................................................................. 27 RESET TERMINAL ERROR / CONFIGURATION SUMMARY ........................................
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DIAGNOSTICS DISPENSER ..................................................................................................................... 32 CASH DISPENSER STATUS / PURGE ............................................................................................................... 33 TEST DISPENSE .......................................................................................................................................... 34 INJECT NEW CASSETTE ID (NMD ONLY) ..................................
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X-SCALE / X2 CONFIGURATION M ANUAL DIAGNOSTICS ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing <2> on the keypad. * Wireless Option if used. DESCRIPTION: The DIAGNOSTICS option allows the terminal operator to perform the following functions: 1. TERMINAL STATUS. Displays current terminal status, configuration summary, and parameter save/ restore functions. 2. TRANSACTION TOTALS. Displays terminal transaction totals since the last Day Close. 3.
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DIAGNOSTICS 6. PRINTER. Displays printer status and test functions. 7. MODEM / ETHERNET. This function allows user to view Modem / Ethernet device status, test functions, and configure if required. 8. KEYPAD. Displays keypad status and tests terminal key functionality. When EPP (keypad) displays tamper/serial errors, activates an option <4> to reset error. 9. GENERAL I / O DIAGNOSTICS. Provides access to perform diagnostics on LED indicators, audio output, and headphone interrupts. *0.
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X-SCALE / X2 CONFIGURATION M ANUAL TERMINAL STATUS ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the TERMINAL STATUS option by pressing <1> on the keypad. DESCRIPTION: The TERMINAL STATUS option allows the terminal operator to perform the following functions: 1. CURRENT TERMINAL ERROR. Displays current error status of the terminal. 2. TERMINAL ERROR HISTORY. Displays a log of all terminal error events. 3. RESET TERMINAL ERROR. Allows user to attempt to reset the current terminal error.
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DIAGNOSTICS CURRENT TERMINAL ERROR / ERROR HISTORY ACCESS INSTRUCTIONS: 1. From the TERMINAL STATUS screen, select the CURRENT TERMINAL ERROR option by pressing <1> on the keypad. 2. From the TERMINAL STATUS screen, select the TERMINAL ERROR HISTORY option by pressing <2> on the keypad. DESCRIPTION: The CURRENT TERMINAL ERROR function displays a management report that shows the most current terminal status/error code. The error code is listed with a short description of the condition.
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X-SCALE / X2 CONFIGURATION M ANUAL RESET TERMINAL ERROR ACCESS INSTRUCTIONS: 1. From the TERMINAL STATUS screen, select the RESET TERMINAL ERROR option by pressing <3> on the keypad. DESCRIPTION: The RESET TERMINAL ERROR function attempts to reset the current terminal error. If successful, the current terminal error will show: Zero (0) CONFIGURATION SUMMARY ACCESS INSTRUCTIONS: 1. From the TERMINAL STATUS screen, select the CONFIGURATION SUMMARY option by pressing <4> on the keypad.
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DIAGNOSTICS RESTORE DEFAULT PARAMETERS ACCESS INSTRUCTIONS: 1. From the TERMINAL STATUS screen, select the RESTORE DEFAULT PARAMETERS option by pressing <5> on the keypad. DESCRIPTION: The RESTORE DEFAULT PARAMETERS function restores the factory-default terminal parameter settings. All current parameters (including any that have been modified from their factory-default values) will be DELETED and the factory-default values will be restored. When prompted, select to continue.
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X-SCALE / X2 CONFIGURATION M ANUAL SAVE / RESTORE PARAMETERS USING AN EXTERNAL STORAGE DEVICE ACCESS INSTRUCTIONS: 1. From the TERMINAL STATUS screen, select the SAVE PARAMETERS TO EXTERNAL STORAGE option by pressing <6> on the keypad. 2. From the TERMINAL STATUS screen, select the RESTORE PARAMETERS FROM EXTERNAL STORAGE option by pressing <7> on the keypad.
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DIAGNOSTICS TRANSACTION TOTALS / SYSTEM DIAGNOSTICS ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the TRANSACTION TOTALS option by pressing <2> on the keypad. 2. From the DIAGNOSTICS screen, select the SYSTEM DIAGNOSTICS option by pressing <3> on the keypad. DESCRIPTION: The TRANSACTION TOTALS report displays totals in two (2) categories: Totals since last close and cumulative totals. The report also provides the date/time of the last completed transaction and denied transaction.
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X-SCALE / X2 CONFIGURATION M ANUAL DISPENSER ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the DISPENSER option by pressing <4> on the keypad. DESCRIPTION: The DISPENSER option allows the terminal operator to perform the following functions: 1. CASH DISPENSER STATUS. Displays a management report showing current dispenser hardware status. 2. PURGE. Performs a purge operation on the dispenser. 3. TEST DISPENSE.
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DIAGNOSTICS CASH DISPENSER STATUS ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the DISPENSER option by pressing <4> on the keypad. 2. From the DISPENSER screen, select the CASH DISPENSER STATUS option by pressing <1> on the keypad. DESCRIPTION: The CASH DISPENSER STATUS report identifies the type of dispensing mechanism installed and displays the results of the most recent cash dispenser status check.
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X-SCALE / X2 CONFIGURATION M ANUAL TEST DISPENSE ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the DISPENSER option by pressing <4> on the keypad. 2. From the DISPENSER screen, select the TEST DISPENSE option by pressing <3> on the keypad. Shutter Test DESCRIPTION: The TEST DISPENSE command allows the user to dispense note(s) from each installed and operational cassette into the reject cassette. This test exercises the dispenser mechanism without sending notes to the exit.
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DIAGNOSTICS INJECT NEW CASSETTE ID (NMD ONLY) ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the CASH DISPENSER option by pressing <1> on the keypad. 2. From the CASH DISPENSER screen, select the INJECT NEW CASSETTE ID option by pressing <4> on the keypad. DESCRIPTION: The NMD dispensing mechanisms use cassettes that possess onboard memory. This memory enables a cassette to store its own identification (ID) code.
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X-SCALE / X2 CONFIGURATION M ANUAL FORCE UNLOCK Cassette (NMD only) ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the CASH DISPENSER option by pressing <1> on the keypad. 2. From the CASH DISPENSER screen, select the FORCE UNLOCK CASSETTE option by pressing <5> on the keypad. DESCRIPTION: The FORCE UNLOCK CASSETTE function provides a means of overriding the NMDs unlocking mechanism associated with a specific cassette.
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DIAGNOSTICS DISPENSER TOTALS / RESET DISPENSER ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the CASH DISPENSER option by pressing <1> on the keypad. 2. From the CASH DISPENSER screen, select the DISPENSER TOTALS option by pressing <6> on the keypad. 3. From the CASH DISPENSER screen, select the RESET DISPENSER option by pressing <7> on the keypad. DESCRIPTION: The DISPENSER TOTALS function displays dispenser activity totals in various categories.
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X-SCALE / X2 CONFIGURATION M ANUAL CASSETTE PARAMETERS ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the CASH DISPENSER option by pressing <1> on the keypad. 2. From the CASH DISPENSER screen, select the CASSETTE PARAMETERS option by pressing <8> on the keypad. DESCRIPTION: The CASSETTE PARAMETERS option allows the terminal operator to perform the following functions: 1. RELEARN BILL THICKNESS. Relearn the thickness of the documents loaded in the cassette. 2.
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DIAGNOSTICS 5. ACTIVE CASSETTE. Select the cassette that will receive the results of any changes to the various cassette and note configuration parameters that are accessed via the cassette parameters dialog. 6. CASSETTE IN SERVICE (MULTI-CASSETTE DISPENSERS). Places the currently selected cassette ‘In Service” or “Out of Service”. 7. MULTIPLE AMOUNT. Set the denomination of the currency in a cassette. 8. DOCUMENT TYPE. Enter the type of document in the selected cassette: Cash or non-cash.
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X-SCALE / X2 CONFIGURATION M ANUAL CARD READER ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the CARD READER option by pressing <5> on the keypad. DESCRIPTION: The CARD READER option allows the terminal operator to perform the following functions: 1. CARD READER STATUS. Displays a management report showing card reader hardware status. 2. CARD READER TOTALS.
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DIAGNOSTICS SCAN CARD ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the CARD READER option by pressing <5> on the keypad. 2. From the CARD READER option, select SCAN CARD by pressing <3> on the keypad. DESCRIPTION: The SCAN CARD function reports the number of tracks the card reader is able to scan. It prompts you to insert and remove a card. Upon removing the card, a management report dialog is displayed.
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X-SCALE / X2 CONFIGURATION M ANUAL PRINTER ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the PRINTER option by pressing <6> on the keypad. DESCRIPTION: The PRINTER option allows the terminal operator to perform the following functions: 1. DEVICE STATUS. Displays a management report that shows properties of the terminal printer, such as printer name, assigned port, driver version, and printer resolution. 2. REST / TEST PRINTER.
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DIAGNOSTICS RESET/TEST PRINTER / CONFIGURE PRINTER ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the PRINTER option by pressing <6> on the keypad. 2. From the PRINTER option, select RESET / TEST PRINTER by pressing <2> on the keypad. DESCRIPTION: The RESET/TEST PRINTER function re-initializes and then performs an operational test of the printer. A pattern of characters is printed on the receipt. The CONFIGURE PRINTER function allows re-configuring of the printer’s default settings.
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X-SCALE / X2 CONFIGURATION M ANUAL MODEM / ETHERNET ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the MODEM/ETHERNET option by pressing <7> on the keypad. DESCRIPTION: The MODEM / ETHERNET option allows the terminal operator to perform the following functions: 1. DEVICE STATUS. Displays a management report that shows properties of the modems (dial-up and TCP/IP) parameters. 2. TEST. This function tests the modem by dialing a number that you enter in a dialog box.
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DIAGNOSTICS DEVICE STATUS / TEST ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the MODEM/ETHERNET option by pressing <7> on the keypad. 2. From the MODEM/ETHERNET screen, select the DEVICE STATUS option by pressing <1> on the keypad. 3. From the MODEM/ETHERNET screen, select the TEST option by pressing <2> on the keypad. DESCRIPTION: The DEVICE STATUS function displays a report that shows the current operational parameters of the modem (dial-up/TCP/IP).
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X-SCALE / X2 CONFIGURATION M ANUAL MODEM TOTALS ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the MODEM/ETHERNET option by pressing <7> on the keypad. 2. From the MODEM/ETHERNET screen, select the MODEM TOTALS option by pressing <3> on the keypad. DESCRIPTION: The MODEM TOTALS function displays modem activity totals in two (2) categories: Totals since last close and cumulative totals.
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DIAGNOSTICS CONFIGURE MODEM / TRITON CONNECT SETTINGS ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the MODEM/ETHERNET option by pressing <7> on the keypad. 2. From the MODEM/ETHERNET screen, select the CONFIGURE MODEM option by pressing <4> on the keypad. 3. From the MODEM/ETHERNET screen, select the TRITON CONNECT SETTINGS option by pressing <5> on the keypad. ***WARNING*** Do not attempt to alter any of the following parameters unless you are absolutely certain of the result.
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X-SCALE / X2 CONFIGURATION M ANUAL This screen will allow you to view and configure the following modem properties from the Port Settings tab. 1. BITS PER SECOND. Baud rate setting for the terminal's modem. 2. DATA BITS. Number of data bits. 3. PARITY. Parity type: even or odd. 4. STOP BITS. Number of stop bits. 5. FLOW CONTROL. Choose the type of flow control to use if required.
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DIAGNOSTICS CONFIGURE ETHERNET SETTINGS ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the MODEM/ETHERNET option by pressing <7> on the keypad. 2. From the MODEM/ETHERNET screen, select the CONFIGURE ETHERNET SETTINGS option by pressing <6> on the keypad. The CONFIGURE ETHERNET SETTINGS option allows the terminal operator to perform the following functions: 1. IP ADDRESS. This address identifies the terminal as the source of the data packets sent to and received from the host server.
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X-SCALE / X2 CONFIGURATION M ANUAL 3. DEFAULT GATEWAY. For direct access to networks beyond the current one, each terminal must be told the IP address of the router (Gateway) that connects the local network with the wider world. Change the Gateway address by pressing <3> on the keypad. Enter the new address in the data entry dialog box. Press . 4. PRIMARY DNS (Domain Name System). This address is an internet service that translates domain names to IP addresses.
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DIAGNOSTICS MODEM SETUP STRING ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the MODEM/ETHERNET option by pressing <7> on the keypad. 2. From the MODEM/ETHERNET screen, select the MODEM SETUP STRING option by pressing <7> on the keypad. DESCRIPTION: The MODEM SETUP STRING is used in special circumstances. A Hayes-compatible setup string can be sent to the modem when it is initialized. Note: If needed, setting this value incorrectly will cause communication failure.
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X-SCALE / X2 CONFIGURATION M ANUAL KEYPAD ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the KEYPAD option by pressing <8> on the keypad. 2. From the KEYPAD screen, select the DEVICE STATUS option by pressing <1> on the keypad. 3. From the KEYPAD screen, select the TEST option by pressing <2> on the keypad.
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DIAGNOSTICS GENERAL I / O DIAGNOSTICS ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the GENERAL I/O DIAGNOSTICS option by pressing <9> on the keypad. DESCRIPTION: The GENERAL I/O DIAGNOSTICS option allows the terminal operator to perform the following functions: 1. LED INDICATORS. When selected, this function will flash all LEDs for 5 seconds. 2. AUDIO OUTPUT.
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X-SCALE / X2 CONFIGURATION M ANUAL TCP/IP WIRELESS ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the TCP/IP WIRELESS option by pressing <0> on the keypad. NOTE: This option was available for wireless RL5000 units equipped with the LandCell wireless modems which Triton no longer offers. For wireless-capable option, contact your account representative.
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ELECTRONIC JOURNAL ELECTRONIC JOURNAL 55
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X-SCALE / X2 CONFIGURATION M ANUAL ELECTRONIC JOURNAL FUNCTIONS ELECTRONIC JOURNAL MENU OPTIONS OVERVIEW ......................................................... 57 DISPLAY UNAUDITED RECORDS ...................................................................................... 58 DISPLAY LAST X ............................................................................................................ 59 DISPLAY SELECTED RECORDS .............................................................................
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ELECTRONIC JOURNAL ELECTRONIC JOURNAL ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the ELECTRONIC JOURNAL option by pressing <3> on the keypad. DESCRIPTION: The ELECTRONIC JOURNAL option allows the terminal operator to perform the following functions: 1. DISPLAY UNAUDITED RECORDS. This function displays a summary of the journal entries collected since the last time the journal was printed. 2. DISPLAY LAST X.
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X-SCALE / X2 CONFIGURATION M ANUAL DISPLAY UNAUDITED RECORDS ACCESS INSTRUCTIONS: 1. From the ELECTRONIC JOURNAL menu screen, select the DISPLAY UNAUDITED RECORDS option by pressing <1> on the keypad. DESCRIPTION: The DISPLAY UNAUDITED RECORDS function is used to display a summary of all “unaudited” journal entries collected since the last time the journal was printed. This information should be maintained in case of an inquiry by a customer, and can also be useful in certain troubleshooting situations.
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ELECTRONIC JOURNAL DISPLAY LAST X ACCESS INSTRUCTIONS: 1. From the ELECTRONIC JOURNAL menu screen, select the DISPLAY LAST X option by pressing <2> on the keypad. DESCRIPTION: This DISPLAY LAST X function can be used to display, print, or save all electronic journal records before or after they have been marked as “audited”. “Unaudited” records that are printed out or saved using this command will not be marked as “audited”.
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X-SCALE / X2 CONFIGURATION M ANUAL DISPLAY SELECTED RECORDS ACCESS INSTRUCTIONS: 1. From the ELECTRONIC JOURNAL menu screen, select the DISPLAY SELECTED RECORDS option by pressing <3> on the keypad. DESCRIPTION: The DISPLAY SELECTED RECORDS option allows the terminal operator to perform the following functions: 1. ALL/AUDITED/UNAUDITED. Select the category of records to consider: all records, all audited records, or all unaudited records. 2. RECORD TYPE.
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ELECTRONIC JOURNAL FILTER BY RECORD FIELD TEXT 6. FIELD. To see only those records that match a certain field criteria, select the applicable field here. The field types available to select will be determined by the current record type (see Record type above). 7. CONTAINS. When this button is selected, a text-entry dialog appears. Enter a text string to search for. Only those records that contain the text string will be returned in the management report.
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X-SCALE / X2 CONFIGURATION M ANUAL CLEAR JOURNAL ACCESS INSTRUCTIONS: 1. From the ELECTRONIC JOURNAL menu screen, select the CLEAR JOURNAL option by pressing <4> on the keypad. DESCRIPTION: The CLEAR JOURNAL option allows the terminal operator to perform the following functions: This function is used to mark all “unaudited” records in the electronic journal as “audited”.
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ELECTRONIC JOURNAL ARCHIVE / DELETE JOURNAL ACCESS INSTRUCTIONS: 1. From the ELECTRONIC JOURNAL menu screen, select the ARCHIVE/DELETE JOURNAL option by pressing <5> on the keypad. DESCRIPTION: The ARCHIVE JOURNAL / DELETE function allows you to specify the destination and date range for archiving “audited” Electronic Journal records. The range is based on the date a record was stored. All journal records that are marked as “audited” and prior to the specified date will be archived.
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X-SCALE / X2 CONFIGURATION M ANUAL VIEW JOURNAL ARCHIVE ACCESS INSTRUCTIONS: 1. From the ELECTRONIC JOURNAL menu screen, select the VIEW JOURNAL ARCHIVE option by pressing <6> on the keypad. Use this browse function to locate and view a previously archived journal. The controls on this dialog are described below: 1. LOOK IN: This function is used to select the location where archived journal files may be found. This will typically be the terminal internal flash memory or an external memory device. 2.
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ELECTRONIC JOURNAL JOURNAL PROPERTIES ACCESS INSTRUCTIONS: 1. From the ELECTRONIC JOURNAL screen, select the JOURNAL PROPERTIES option by pressing <7> on the keypad. The JOURNAL PROPERTIES function will display a management report that provides specific information about the electronic journal, such as the number of records in the journal, the number of record that have been audited, the number of unaudited records etc. This report can be printed or saved to an external memory device.
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X-SCALE / X2 CONFIGURATION M ANUAL AUTO ARCHIVE ACCESS INSTRUCTIONS: 1. From the ELECTRONIC JOURNAL menu screen, select the AUTO ARCHIVE option by pressing <8> on the keypad. The AUTO ARCHIVE function will set the parameters that will allow the electronic journal data to be archived/ deleted at a predefined schedule based on the time in days and the size of the journal file measured in mega bytes (MB). 1. ARCHIVE TO: This option selects where the archived “audited” journal records will be saved.
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ELECTRONIC JOURNAL When the electronic journal reaches the maximum defined size, the terminal should archive or delete all records older than the specified date, regardless if they are audited or not. Note that this means the journal can grow larger than the maximum defined size if there are no records older than the configured date. This condition will still not force the terminal out of service with a 151 error.
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X-SCALE / X2 CONFIGURATION M ANUAL THIS PAGE INTENTIONALLY LEFT BLANK 68
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PASSWORD MAINTENANCE
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X-SCALE / X2 CONFIGURATION M ANUAL PASSWORD MAINTENANCE PASSWORD MAINTENANCE MENU OPTIONS OVERVIEW ................................................... 71 CHANGE USER PASSWORD / USER NAME ........................................................................ 72 MODIFY USER ACCESS ............................................................................................. 73-74 ADD USER / REMOVE USER ............................................................................................
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PASSWORD MAINTENANCE PASSWORD MAINTENANCE ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the PASSWORD MAINTENANCE option by pressing <4> on the keypad. DESCRIPTION: The PASSWORD MAINTENANCE option allows the terminal operator to perform the following functions: NOTE: Functions with astericks (*) can only be performed by the Master User. 1. CHANGE USER PASSWORD. Use this function to change the currently logged in user’s password. 2. CHANGE USER NAME.
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X-SCALE / X2 CONFIGURATION M ANUAL CHANGE USER PASSWORD / USER NAME ACCESS INSTRUCTIONS: 1. From the PASSWORD MAINTENANCE screen, select the CHANGE USER PASSWORD option by pressing <1> on the keypad. 2. From the PASSWORD MAINTENANCE screen, select the CHANGE USER NAME option by pressing <2> on the keypad. DESCRIPTION: The CHANGE USER PASSWORD function allows the currently logged in user to change their password. To change the password: ! Select <1> on the keypad.
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PASSWORD MAINTENANCE MODIFY USER ACCESS ACCESS INSTRUCTIONS: 1. From the PASSWORD MAINTENANCE screen, select the MODIFY USER ACCESS option by pressing <3> on the keypad. * Note * This function is only available to personnel with Master password access to Management Functions. DESCRIPTION: The MODIFY USER ACCESS function allows the Master user to select which option(s) in Management functions will be accessible by the user. To modify user access privileges: ! Enter the 2-digit ID for the specified user.
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X-SCALE / X2 CONFIGURATION M ANUAL ! To de-select ALL the functions within a group, highlight the group name and press the key to remove the checkmark next to the group name. ALL functions within the group will be deselected (checkmarks removed) indicating that access to these functions will be denied. To select ALL functions within a group, highlight the group name and press the key to add a checkmark next to the group name.
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PASSWORD MAINTENANCE ADD USER / REMOVE USER ACCESS INSTRUCTIONS: 1. From the PASSWORD MAINTENANCE screen, select the ADD USER option by pressing <4> on the keypad. 2. From the PASSWORD MAINTENANCE screen, select the REMOVE USER option by pressing <5> on the keypad. * Note * DESCRIPTION: The ADD USER function allows adding a new user to the system. To add a new user: ! Enter the new user 2-digit ID code. Press . Note: By default, the first available ID code will be displayed.
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X-SCALE / X2 CONFIGURATION M ANUAL TERMINAL USERS / USER ACCESS REPORT ACCESS INSTRUCTIONS: 1. From the PASSWORD MAINTENANCE screen, select the TERMINAL USERS option by pressing <6> on the keypad. 2. From the PASSWORD MAINTENANCE screen, select the USER ACCESS REPORT option by pressing <7> on the keypad. DESCRIPTION: The TERMINAL USERS function lists the ID code and corresponding user name for all users in the system.
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SYSTEM PARAMETERS
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X-SCALE / X2 CONFIGURATION M ANUAL SYSTEM PARAMETERS FUNCTIONS SYSTEM PARAMETERS MENU OPTIONS OVERVIEW ............................................................... 79 DATE AND TIME ........................................................................................................... 80-81 REGIONAL SETTINGS / REGIONAL AND LANGUAGE SETTINGS ................................................. 82 SET REGION ..................................................................................................
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SYSTEM PARAMETERS SYSTEM PARAMETERS ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the SYSTEM PARAMETERS option by pressing <5> on the keypad. DESCRIPTION: The following options will be available from the SYSTEM PARAMETERS screen: 1. DATE AND TIME. This function allows you to set the terminal date and time properties. 2. REGIONAL SETTINGS. Use this function to change the terminal’s physical location (country/region), numbering scheme, currency (monetary value), time, and date settings. 3.
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X-SCALE / X2 CONFIGURATION M ANUAL DATE AND TIME ACCESS INSTRUCTIONS: 1. From the SYSTEM PARAMETERS screen, select the DATE keypad. AND TIME option by pressing <1> on the See description DESCRIPTION: The SET DATE and SET TIME functions allow you to set the terminal Date and Time properties using the following options: Press <1> on the keypad. Using the numeric keypad, enter the date in the data entry dialog box. Move between fields with the keys. Press when completed.
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SYSTEM PARAMETERS SET THE DATE 1. SET THE MONTH. When the date/time properties dialog is displayed, the month is highlighted. If for some reason it is not, press the key as needed to highlight it. Once it is highlighted, you can use the keys on the keyboard to choose the month. 2. SET THE YEAR. Highlight the current year value. 3. SET THE DAY.
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X-SCALE / X2 CONFIGURATION M ANUAL REGIONAL SETTINGS ACCESS INSTRUCTIONS: 1. From the SYSTEM PARAMETERS screen, select the REGIONAL SETTINGS option by pressing <2> on the keypad. 2. From the REGIONAL SETTINGS PROPERTIES screen, use the key to select the option tabs at the top (a dashed line will appear around one of the tabs). Use the keys to move to an option tab (a dashed line will appear around the selected tab. These options available with older X-Scale software.
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SYSTEM PARAMETERS NAVIGATING THE REGIONAL SETTINGS PROPERTIES DIALOG: You will use the following keys on the keyboard to navigate this REGIONAL SETTINGS PROPERTIES dialog: - Aborts the current operation and acts like the ESC key on the PC keyboard. - Moves to the next field in a dialog box and acts like the TAB key on the PC keyboard. - Accepts the currently entry or selection and acts like the Enter or Return key on the PC keyboard.
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X-SCALE / X2 CONFIGURATION M ANUAL SET REGION The REGION tab lets you adjust the terminal’s physical location (country/region) To change a REGION setting: 1. From the REGIONAL SETTINGS PROPERTIES screen, press the key to activate the option tabs at the top of the screen (a dashed line will outline one of the tab headings). Use the keys to select the REGION tab. 2. With the Region tab selected, press the key to activate the “YOUR LOCALE:” option.
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SYSTEM PARAMETERS SET N UMBERS The NUMBER tab lets you adjust the terminal displayed number formats. The default settings are standard for the country/region selected on the REGION screen. To change a NUMBER setting: 1. From the REGIONAL SETTINGS PROPERTIES screen, press the key to activate the option tabs at the top of the screen (a dashed line will outline one of the tab headings). Use the keys to select the NUMBER tab. 2.
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X-SCALE / X2 CONFIGURATION M ANUAL DIGIT GROUPING SYMBOL. Determines the symbol used to separate groups of digits in large numbers. The default symbol is a comma (i.e. 10,000 or 1,000,000). NO. DIGITS IN GROUP. Determines if and how large numbers are grouped (i.e. 123456789 (no grouping), or 12,3456,789 (grouping). LIST SEPARATORS. Determines which symbol is used to separate items in a list, as in 100, 1245, 764. The default is a comma (,), but common alternatives are a colon (:) or semicolon (;).
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SYSTEM PARAMETERS SET CURRENCY The CURRENCY tab lets you adjust the terminal displayed Monetary Values. The default settings are standard for the country/region selected on the REGION screen. To change a CURRENCY setting: 1. From the REGIONAL SETTINGS PROPERTIES screen, press the key to activate the option tabs at the top of the screen (a dashed line will outline one of the tab headings). Use the keys to select the CURRENCY tab. 2.
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X-SCALE / X2 CONFIGURATION M ANUAL DECIMAL SYMBOL. Determines the symbol used to designate a decimal point The default symbol is a period (i.e $100.00). NO. OF DECIMAL PLACES. Determines the number of digits used to display decimal numbers (i.e. 100, 100.00 or 100.000). DIGIT GROUPING SYMBOL. Determines the symbol used to separate groups of digits in large numbers. The default symbol is a comma (i.e. $10,000 or $1,000,000). NO. DIGITS IN GROUP. Determines if and how large numbers are grouped (i.
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SYSTEM PARAMETERS SET TIME AND DATE The TIME and DATE tabs let you adjust the terminals displayed Time and Date. The default settings are standard for the country/region selected on the REGION screen. To change the TIME or DATE settings: 1. From the REGIONAL SETTINGS PROPERTIES screen, press the key to activate the option tabs at the top. Use the keys to select (highlight) the TIME (or DATE) tab. 2. Press the key to move down through the available options.
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X-SCALE / X2 CONFIGURATION M ANUAL The default DATE setting makes use of the Gregorian calendar. The United States and most English-speaking countries make use of this calendar. The actual format is defined when the country/region is selected on the Region tab. Both the long and short methods of displaying the date can be defined separately by the other options on this window. Samples are provided in their respective sections, which will update each time a change is made. SHORT: By default, the U.S.
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SYSTEM PARAMETERS SHUTDOWN / RESTART TERMINAL ACCESS INSTRUCTIONS: 1. From the SYSTEM PARAMETERS screen, select the SHUTDOWN TERMINAL option by pressing <4> on the keypad. 3. From the SYSTEM PARAMETERS screen, select the RESTART TERMINAL option by pressing <5> on the keypad. DESCRIPTION: The SHUTDOWN TERMINAL function will power down the terminal operating system. Press <4> on the keypad. When prompted, press on the keypad to initiate the shutdown operation.
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X-SCALE / X2 CONFIGURATION M ANUAL SELECT SCREEN FILE ACCESS INSTRUCTIONS: 1. From the SYSTEM PARAMETERS screen, select the SELECT SCREEN FILE option by pressing <6> on the keypad. DESCRIPTION: The SELECT SCREEN FILE function uses a browse dialog to locate and select the Triton screen manager file that will determine the appearance and functionality of the customer screens. The “BROWSE” controls are described below: LOOK IN. Press this button to cycle through the available locations for screen files: (i.
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SYSTEM PARAMETERS SOFTWARE UPDATE ACCESS INSTRUCTIONS: 1. From the SYSTEM PARAMETERS screen, select the SOFTWARE UPDATE option by pressing <7> on the keypad. DESCRIPTION: The PERFORM SOFTWARE UPDATES function will load/update the software components with the software file stored on an external memory device. The update version must be greater than the current version running on the terminal. If not, it will “fallback” to the current version. Note: X2 equipped units use load file format Triton#.
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X-SCALE / X2 CONFIGURATION M ANUAL Enter Management Functions > Main Menu > System Parameters > Software Update. The following screen appears. In the “L OOK I N ” option should be the “USB” location. If it’s not present, out of the Software Update screen and then re-enter the same screen. When the “L OOK IN” option has “USB” present, the “FILENAME” screen should have the terminal software, size, and date/time attributes for each file loaded in the Flash drive. See NOTE right.
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SYSTEM PARAMETERS STATISTICS ACCESS INSTRUCTIONS: 1. From the SYSTEM PARAMETERS screen, select the STATISTICS option by pressing <8> on the keypad. DESCRIPTION: Displays a statistical management report for the following: AVAILABLE SYSTEM MEMORY - Memory (in bytes) currently available for the system. The terminal will go out of service if this value drops below 3MB. AVAILABLE APPLICATION MEMORY - Memory (in bytes) currently available for the ATM application.
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X-SCALE / X2 CONFIGURATION M ANUAL SCHEDULE REBOOT ACCESS INSTRUCTIONS: 1. From the SYSTEM PARAMETERS screen, select the SCHEDULE REBOOT option by pressing <9> on the keypad. DESCRIPTION: The SCHEDULE REBOOT function allows you to enable (checked) or disable (unchecked) the Schedule Reboot function and to specify a time of day a reboot of the terminal will be performed. If this function is enabled, a reboot will automatically be initiated at the specified time of day.
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TERMINAL C ONFIGURATION
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X-SCALE / X2 CONFIGURATION M ANUAL TERMINAL CONFIGURATION TERMINAL CONFIGURATION MENU OPTIONS OVERVIEW .................................................. 102 GENERAL PARAMETERS ............................................................................................ 103-105 TERMINAL ID .......................................................................................................................................... 103 ZIP CODE .....................................................................
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TERMINAL CONFIGURATION TERMINAL CONFIGURATION (CONT) COUPONS ............................................................................................................. 106-108 COUPON .................................................................................................................................................. 106 PROMPT ................................................................................................................................................... 106 MIN.
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X-SCALE / X2 CONFIGURATION M ANUAL TERMINAL CONFIGURATION (CONT) DOCUMENT TYPE ................................................................................................................................... 115 NON-CASH ITEM DESCRIPTION ................................................................................................................. 115 SECONDARY ITEM DESCRIPTION ...............................................................................................................
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TERMINAL CONFIGURATION TERMINAL CONFIGURATION (CONT) OPTIONAL SCREENS ........................................................................................................ 133 ACCOUNT / TRANSACTION ........................................................................................................................ 133 LANGUAGE SELECTION ............................................................................................................................. 134 SURCHARGE MESSAGE ...................
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X-SCALE / X2 CONFIGURATION M ANUAL TERMINAL CONFIGURATION ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing <6> on the keypad. DESCRIPTION: The TERMINAL CONFIGURATION option allows the terminal operator to perform the following functions: 1. GENERAL PARAMETERS. This function enables you to view and/or configure general parameters such as terminal number, language, account types, printer service options, status monitoring, and heartbeat message. 2.
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TERMINAL CONFIGURATION GENERAL PARAMETERS ACCESS INSTRUCTIONS: 1. From the TERMINAL CONFIGURATION screen, select the GENERAL PARAMETERS option by pressing <1> on the keypad. DESCRIPTION: The GENERAL PARAMETERS option allows the terminal operator to perform the following functions: 1. TERMINAL ID. This option identifies the terminal for the processor. It is a unique string of between six (6) and sixteen (16) characters (usually provided by the host network). The terminal ID MUST be entered.
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X-SCALE / X2 CONFIGURATION M ANUAL 2. ZIP CODE. Enter the zip code of the physical location of the terminal. ! Press <2> on the keypad to enter/edit the zip code number. 3. RESET SEQUENCE NUMBER. This option resets the sequence number that is printed on the journal printout and receipt to ‘00000000’. ! Press <3> on the keypad reset the sequence number. 4. DEFAULT LANGUAGE. This function selects the default language for all customer screen transactions and management function screens.
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TERMINAL CONFIGURATION 8. OUT OF SERVICE ON PRINTER ERROR. This option determines if the terminal will go “Out of Service” when a printer error occurs or remains “In-Service”. If this option is unchecked, the terminal remains in-service and the customer will be prompted that a receipt will NOT be printed. At that point they can accept or discontinue the transaction process. ! Press <8> to toggle between checked (terminal “Out of Service”) or unchecked (terminal remains InService). 9.
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X-SCALE / X2 CONFIGURATION M ANUAL C OUPONS ACCESS INSTRUCTIONS: 1. From the TERMINAL CONFIGURATION screen, select the COUPONS option by pressing <2> on the keypad. DESCRIPTION: The COUPON option allows the terminal operator to perform the following functions: 1. COUPON. Coupons are used to notify customers of awards, prizes, other promotional sales. Coupons are presented to the customer in two (2) ways: PRINTED or DISPENSED. ! Press <1> on the keypad to cycle through the available coupon types.
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TERMINAL CONFIGURATION 3. MIN. LEVEL (MINIMUM WITHDRAWAL AMOUNT). This option sets the minimum withdrawal amount that will trigger printing or dispensing a coupon. If the customer withdraws an amount equal to or greater than this amount AND less than or equal to the maximum amount level, a coupon will be printed or dispensed (as applicable). ! Press <3> on the keypad. Enter the minimum withdrawal amount in the dialog prompt. Press when completed. 4. MAX. LEVEL (MAXIMUM WITHDRAWAL AMOUNT).
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X-SCALE / X2 CONFIGURATION M ANUAL 9. GRAPHIC (PRINTED). The coupon “BROWSE” dialog enables you to locate and select the graphic that will appear on printed coupons. The browse controls are described below: 1. LOOK IN. Press <1> to cycle through the locations where coupon graphics are located: internal flash or external memory device. 2. FILES OF TYPE. Press <2> to select the graphic file type for the printed coupon. Note: Coupon graphics must be Bitmaps (.bmp). 3. PREVIEW.
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TERMINAL CONFIGURATION TERMINAL MESSAGES ACCESS INSTRUCTIONS: 1. From the TERMINAL CONFIGURATION screen, select the TERMINAL MESSAGES option by pressing <3> on the keypad. DESCRIPTION: The TERMINAL MESSAGES option allows the terminal operator to perform the following functions: Note: All the options will display a data entry dialog screen. 1. WELCOME MESSAGE. This message will be displayed at the top of the customer Welcome screen. ! Press <1> on the keypad. Type the text message.
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X-SCALE / X2 CONFIGURATION M ANUAL 2. STORE MESSAGE. This message will be displayed on the customer receipt. ! Press <2> on the keypad. Type the message that will appear on the customer’s receipt. Press when completed. 3. MARKETING MESSAGE. This message will appear on any printed products that include the store message (customer receipts, day closes, coupons, etc). ! Press <3> on the keypad. Type the Marketing message. Press when completed. 4. EXIT MESSAGE.
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TERMINAL CONFIGURATION CASSETTE SETUP ACCESS INSTRUCTIONS: 1. From the TERMINAL CONFIGURATION screen, select the CASSETTE SETUP option by pressing <4> on the keypad. DESCRIPTION: The CASSETTE SETUP option allows the terminal operator to perform the following functions: Note: All options EXCEPT “Cassette Parameters” will display a data entry dialog screen. 1. MAXIMUM AMOUNT. This option sets the maximum withdrawal limit before any transactions can be completed.
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X-SCALE / X2 CONFIGURATION M ANUAL 2. MAXIMUM NON-CASH. This option sets the maximum non-cash purchase limit before any purchases of non-cash items can be completed. This amount is the maximum allowed for non-cash items. The amount entered must be an even multiple of the value of a single unit of non-cash purchases in the cassette. The value is in dollar amounts only; no cents are allowed. ! Press <2> on the keypad. Enter the maximum amount value. Press when completed. 3.
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TERMINAL CONFIGURATION CASSETTE PARAMETERS DESCRIPTION: The CASSETTE PARAMETERS option allows the terminal operator to perform the following functions: 1. RELEARN BILL THICKNESS. For some dispensing mechanisms, the first time the dispenser is set up or a new note cassette is installed, the mechanism will enter a learning mode during which it will “learn” the thickness of the currency or other media. This process mat dispense and reject as many as 7-15 notes into the reject cassette/tray/compartment.
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X-SCALE / X2 CONFIGURATION M ANUAL 2. ALL CASSETTES LOCKED /UNLOCKED (NMDS ONLY). The NMDs are designed to physically lock the cassettes for normal operation. If you need to remove a cassette for servicing, troubleshooting, etc, the cassettes for the NMDs must first be Unlocked (unchecked). This option Locks (checked) or Unlocks (unchecked) the cassettes. Note: For normal Cassette Close procedures, the cassettes will automatically Unlock and Lock.
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TERMINAL CONFIGURATION ! Press <6> to toggle between “In Service” (checked) or “Out of Service” (unchecked). 7. MULTIPLE AMOUNT. This option must be set for the denomination (value) of the currency in the selected cassette (option <5>. Typical values are 5, 10, 20, 50, or 100 notes. ! Press <7> on the keypad. Enter the denomination value in the data entry dialog screen. Press when completed. 8. DOCUMENT TYPE. This option lets you set the type of document loaded in the selected cassette.
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X-SCALE / X2 CONFIGURATION M ANUAL NOTE CONFIGURATION Note: The selected cassette is indicated in a text box at top of screen. 1. BILL WIDTH. This option enables you to enter the “width” of the item in the selected cassette. The information is stored in the cassette. ! Press <1> on the keypad. Enter the width of the notes loaded in the cassettes (in millimeters) in the data entry dialog screen. Press . Data entry dialog screen 2. BILL LENGTH.
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TERMINAL CONFIGURATION 4. VARIANT. This is the single-character that represents the “version” of the note. The variant code should initially be set to one (1). If a new version becomes available, contact Triton’s Technical Support for an updated code. ! Press <4> on the keypad. Enter the variant parameter in the data entry dialog screen. Press . 5. CODE. This code is a three (3)-character description for the currency type (ex: ‘USD’ represents US Dollars).
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X-SCALE / X2 CONFIGURATION M ANUAL ISO / SURCHARGE PROPERTIES ACCESS INSTRUCTIONS: 1. From the TERMINAL CONFIGURATION screen, select the ISO / SURCHARGE PROPERTIES option by pressing <5> on the keypad. DESCRIPTION: The ISO/SURCHARGE PROPERTIES option allows the terminal operator to perform the following functions: SURCHARGE AMOUNT CONFIGURATION 1. ENABLE / DISABLE SURCHARGE. Some networks allow a surcharge (or terminal fee) to be imposed on transactions.
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TERMINAL CONFIGURATION ! Press <2> on the keypad. Enter the surcharge amount in the data entry dialog screen. Press . 3. PERCENT. This option enables you to enter a surcharge percent (as well as choose the LESSER/ GREATER option (<4>) that is applicable to the surcharge. Remember, this option must conform to the processor’s requirements or other applicable regulatory agency. ! Press <3> on the keypad. Enter the surcharge percent in the data entry dialog screen. Press . 4.
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X-SCALE / X2 CONFIGURATION M ANUAL ISO PROPERTIES 5. ALLOW ONLY ISOS LISTED BELOW AS “ACCEPT”. When this option is enabled (checked), it ensures that only cards with ISO numbers in the ISO list are accepted. ! Press <5> to toggle between enabled (checked) or disabled (unchecked). 6. ADD NEW. To add an ISO to the ISO list, you must enter the new ISO number and “Action” for that number. The “Action” option will be applied to transactions that use the displayed ISO numbers.
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TERMINAL CONFIGURATION COMMUNICATION ACCESS INSTRUCTIONS: 1. From the TERMINAL CONFIGURATION screen, select the COMMUNICATION option by pressing <6> on the keypad. Note: Select option <8>, “Communication Protocol”, for your communication medium (dial-up, TCP/ IP, etc) FIRST. The Communication main screen will adjust for the selected protocol.
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X-SCALE / X2 CONFIGURATION M ANUAL 1. PRIMARY PHONE # / HOST IP ADDRESS - REQUIRED ENTRY. The PRIMARY PHONE NUMBER is a telephone number (usually) or some other number that is used to contact the host processor for transaction requests. If this number is busy or no answer, the backup number (if required) will be used. The HOST IP ADDRESS is the IP Address of the server that will be processing the transactions. The address consists of a sequence of four groups of numbers.
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TERMINAL CONFIGURATION 4. ENABLE COMMUNICATION HEADER. This optional feature is only applicable to certain processors. When required, this option must be enabled (checked). Option <5> will then be activated. You must enter the correct header data in the data entry dialog box. The header data consists of alphanumeric characters. CAUTION: Enabling the Communication Header when contacting a processor that does not require this feature WILL prevent any type of transaction from completing.
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X-SCALE / X2 CONFIGURATION M ANUAL 8. COMMUNICATION PROTOCOL. This option selects the communication protocol and your processors requirement that the terminal will be using (dial-up, TCP/IP, wireless, etc). ! Press <8> repeatedly to cycle though the available selections. Stop on the communication protocol that meets your requirements. 9. COMMUNICATION MESSAGE FORMAT.
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TERMINAL CONFIGURATION F3. ENABLE REVERSALS FOR PROTOCOL ERRORS. Conditions may warrant reversals for other instances of communication failure. In particular, the need to ensure accurate communication of protocol commands and status messages that are not necessarily related to customer transactions may also necessitate use of reversals. This option (when enabled) can be used to reverse the consequences of compromised communication. ! Press to toggle between enabled (checked) or disabled (unchecked).
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X-SCALE / X2 CONFIGURATION M ANUAL ADS GRAPHICS ACCESS INSTRUCTIONS: 1. From the TERMINAL CONFIGURATION screen, select the ADS GRAPHICS option by pressing <7> on the keypad. DESCRIPTION: The ADS GRAPHICS option allows the terminal operator to perform the following functions: 1. ADD NEW. This option allows adding a graphic to the current rotation. Lets you configure Duration, Active Hours and Active Ad Fields for the graphic. 2. DELETE. This option removes an Ad Graphic entry from the display list. 3.
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TERMINAL CONFIGURATION ADD N EW ACCESS INSTRUCTIONS: 1. From the ADS GRAPHICS screen, select the ADD NEW option by pressing <1> on the keypad. 1. ADD NEW. rotation. The “Browse” screen enables you to locate and select the image to add to the Ads 1. LOOK IN. Press <1> repeatedly to cycle through the available locations (thumbdrive, flash card, etc) for images. 2. FILES OF TYPE. Press <2> repeatedly to cycle through the available graphic and image file types.
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X-SCALE / X2 CONFIGURATION M ANUAL Graphics are displayed in designated fields in the display. Optimize display graphics by creating them in sizes that fit their intended use. Graphic dimensions are in pixels. X-SCALE UNITS (RL/FT5000/RT2000) WELCOME AD - 310 X 385 FULL SCREEN - 636 X 476 LOGO - 310 X 85 COUPON GRAPHIC (TOP OR BOTTOM ONLY) - 450 X 225 (.BMP only) TRANSACTION AD - 636 X 260 COUPON GRAPHIC (TOP AND BOTTOM) - 320 X 160 (.BMP ONLY) BANNER - 205 X 56 RECEIPT GRAPHIC - 480 X 120 (.
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TERMINAL CONFIGURATION 2. DURATION. This is the length of time (in seconds) the indicated Ad graphic will be displayed on the terminal screen. To set the time, press <2> on the keypad to bring up a data entry dialog box. Enter the duration in seconds. * Note * The value must be between ‘0’ and ‘99999’ seconds. If the Ad file is a motion graphic or video and ‘0’ is selected, the Ad will be displayed for the actual playing time of the file. 3. ACTIVE HOURS.
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X-SCALE / X2 CONFIGURATION M ANUAL DELETE / EDIT ACCESS INSTRUCTIONS: 1. From the ADS GRAPHICS screen, select the DELETE option by pressing <2> on the keypad. 3. From the ADS GRAPHICS screen, select the EDIT option by pressing <3> on the keypad. DESCRIPTION: The DELETE function removes an Ad graphic entry from the display list NOT the hard drive. To delete a graphic: ! Use the keys on the keypad to highlight the graphic you want to remove. Press <2> on the keypad. A confirmation dialog appears.
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TERMINAL CONFIGURATION MOVE U P / DOWN ACCESS INSTRUCTIONS: 1. From the ADS GRAPHICS screen, select the MOVE UP option by pressing <4> on the keypad. 3. From the ADS GRAPHICS screen, select the MOVE DOWN option by pressing <5> on the keypad. DESCRIPTION: The order in which multiple ad graphics are displayed on the LCD screen is determined by their arrangement in the Ads/Graphics display list.
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X-SCALE / X2 CONFIGURATION M ANUAL GRAPHIC EXAMPLES LOGO 310 x 85 BANNER 205 x 56 RECEIPT 480 x 120 WELCOME AD 310 x 385 HEADER (X2) 636 X 90 FULL SCREEN 636 x 476 TRANSACTION AD 636 x 260 132
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TERMINAL CONFIGURATION OPTIONAL SCREENS ACCESS INSTRUCTIONS: 1. From the TERMINAL CONFIGURATION screen, select the OPTIONAL SCREENS option by pressing <8> on the keypad. DESCRIPTION: The OPTIONAL SCREENS function helps you customize the terminal by presenting only selected screens to your customers. Use this option to enable (checked) or disable (unchecked) the optional screens and to preview the selected screen.
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X-SCALE / X2 CONFIGURATION M ANUAL ! LANGUAGE SELECTION. Screens in this category offer the customer the opportunity to select a favored language in which to perform the transaction, such as Spanish or French. Both displayed and audio-based language selections are supported. ! SURCHARGE MESSAGE. Processor requirements may dictate that a particular type of wording be used in the surcharge notification message presented to the customer.
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TERMINAL CONFIGURATION OPTIONAL SCREEN BUTTONS ACCESS INSTRUCTIONS: 1. From the TERMINAL CONFIGURATION screen, select the OPTIONAL SCREEN BUTTONS option by pressing <9> on the keypad. DESCRIPTION: The OPTIONAL SCREEN BUTTONS function helps you customize the terminal by presenting only selected buttons for various customer screen. Use this option to enable (checked) or disable (unchecked) these buttons to the customer and to preview a selected screen button configuration.
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X-SCALE / X2 CONFIGURATION M ANUAL ! FAST CASH AMOUNTS. Screen buttons in this category offer the customer the convenience of choosing from a number of predefined withdrawal amounts rather then enter the value. ! PURCHASE SELECTIONS. For applications in which non-cash items may be purchased from the terminal, screen buttons can be selected to provide the appropriate quantity/process to the customer.
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TERMINAL CONFIGURATION TRITON CONNECT ACCESS INSTRUCTIONS: 1. From the TERMINAL CONFIGURATION screen, select the MORE OPTIONS option by pressing <0> on the keypad. 2. From the MORE OPTIONS screen, select TRITON CONNECT option by pressing <4> on the keypad. Note: Select option for your communication medium (dial-up, TCP/IP, etc) FIRST. The Triton Connect main screen will adjust for the selected protocol.
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X-SCALE / X2 CONFIGURATION M ANUAL DESCRIPTION: The TRITON CONNECT option allows the terminal operator to perform the following functions: 1. PRIMARY PHONE # / HOST IP ADDRESS - REQUIRED ENTRY. The PRIMARY PHONE NUMBER is a telephone number (usually) or some other number that is used to contact a Triton Connect host. If this number is busy or no answer, the backup number (if required) will be used. The HOST IP ADDRESS is the IP Address of the server that will be used to contact the Triton Connect host.
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TERMINAL CONFIGURATION The PRIMARY ALARM MONITOR is a telephone number (usually) or some other number that is used to contact a Triton Connect host. If this number is busy or no answer, the backup number (if required) will be used. The ALARM IP ADDRESS is the IP Address of the server that will be used to contact the Triton Connect host. The address consists of a sequence of four groups of numbers.
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X-SCALE / X2 CONFIGURATION M ANUAL 6. REDIAL DELAY. Use this function to establish the waiting period (in seconds) the terminal will wait between attempt to call back to the Triton Connect host computer. The number of attempts was determined by the “MAX RETRIES” option. ! Press <6> on the keypad. Enter the waiting period time (between ‘0’ and ‘1000’ seconds) in the data entry dialog prompt. Press when completed. 7. ENABLE TRITON CONNECT.
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TERMINAL CONFIGURATION F1. CALL AT NUMBER OF JOURNAL RECORDS. This function sets the number of journal records that will automatically trigger a notification message to a remote Triton Connect computer. ! Press on the function keys. A data entry dialog box appears. Enter the number of journal records to issue a Triton Connect call using a value between ‘1’ and ‘99999’. Press when completed. Note: Enter zero <0> to disable this function. F2. CALL AT LOW CASH THRESHOLD.
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X-SCALE / X2 CONFIGURATION M ANUAL EMV C ONFIGURATION ACCESS INSTRUCTIONS: 1. From the TERMINAL CONFIGURATION screen, select the MORE OPTIONS option by pressing <0> on the keypad. 2. From the MORE OPTIONS screen, select EMV CONFIGURATION option by pressing <5> on the keypad. Note: This option active only if an EMV card reader is installed and software supports it. DESCRIPTION: The EMV CONFIGURATION option allows the terminal operator to perform the following functions: 1. EMV PROCESSING.
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TERMINAL CONFIGURATION EMV CARD OPTIONS: 3. ICC LATCHING. When enabled (checked), the EMV card reader will latch the EMV card during a transaction. ! Press <3> to toggle between enabled (checked) or disabled (unchecked). 4. NON-ICC TRANSACTIONS. When enabled (checked), the terminal will process magnetic stripe-only transactions. ! Press <4> to toggle between enabled (checked) or disabled (unchecked). 5. ICC FALLBACK TO MAGNETIC STRIPES.
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KEY MANAGEMENT
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X-SCALE / X2 CONFIGURATION M ANUAL KEY MANAGEMENT KEY MANAGEMENT MENU OPTIONS OVERVIEW .............................................................. 147 ENTER MASTER KEYS ..................................................................................................... 148 CHANGE PASSWORDS ................................................................................................................................. 149 ENTER MAC MASTER KEY .............................................................
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KEY MANAGEMENT KEY MANAGEMENT ACCESS INSTRUCTIONS: 1. From the MAIN MENU screen, select the KEY MANAGEMENT option by pressing <7> on the keypad. DESCRIPTION: The KEY MANAGEMENT option allows the terminal operator to perform the following functions: 1. ENTER MASTER KEYS. This function is used to enter the MAC and PIN Master Keys. Requires 2 password access (User 1 and User 2) to enter keys. You may also change the passwords in this function. 2. DOWNLOAD WORKING KEYS.
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X-SCALE / X2 CONFIGURATION M ANUAL ENTER MASTER KEYS ACCESS INSTRUCTIONS: 1. From the KEY MANAGEMENT screen, select the ENTER MASTER KEYS option by pressing <1> on the keypad. DESCRIPTION: Selecting “ENTER MASTER KEYS” on terminals using the SP-06 VEPP (or higher) will bring up prompts to enter two (2) User passwords (User 1 and User 2). The User Passwords are not the same passwords used to enter Management Functions. The default password for both Users is “000000” (six zeros).
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KEY MANAGEMENT CHANGE PASSWORDS If highlighted, Option <3> or Option <4> will bring up a prompt to change the User Password. Type a new password and press . A prompt will appear to enter the new User Password a second time. Re-enter the new password and press . If the second entry does not match the first entry, the user will be prompted to return and re-enter the password or cancel out of the request and return to the Key Management screen. Press .
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X-SCALE / X2 CONFIGURATION M ANUAL ENTER MAC MASTER KEY ACCESS INSTRUCTIONS: 1. From the KEY MANAGEMENT screen, select the ENTER MASTER KEYS option by pressing <1> on the keypad. 2. From the ENTER MASTER KEYS screen, select ENTER MAC MASTER KEYS option by pressing <1> on the keypad. DESCRIPTION: MAC is an acronym for Message Authentication Code. The MAC Master Key provides key protection during manual entry or downloading of the PIN Working Key.
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KEY MANAGEMENT After selecting the “NEWKEY” option, use the keypad on the control panel to enter the MAC Master Key into the dialog box. Follow the keypad and function key orientation (layout) as illustrated by the graphic panel on the right side of the screen. As each character of the key is entered on the keypad, an asterisk is displayed in the dialog box. After all 32 characters of the first key part have been entered from the keypad, press the key.
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X-SCALE / X2 CONFIGURATION M ANUAL ENTER PIN MASTER KEY ACCESS INSTRUCTIONS: 1. From the KEY MANAGEMENT screen, select the ENTER MASTER KEYS option by pressing <1> on the keypad. 2. From the ENTER MASTER KEYS screen, select ENTER PIN MASTER KEYS option by pressing <2> on the keypad. Description: PIN is an acronym for Personnel Identification Number. The PIN Master Key provides key protection during manual entry or downloading of the PIN working key. Obtain the PIN Master Key from the processor.
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KEY MANAGEMENT After selecting the “NEWKEY” option, use the keypad on the control panel to enter the PIN Master Key into the dialog box. Follow the keypad and function key orientation (layout) as illustrated by the graphic panel on the right side of the screen. As each character of the key is entered on the keypad, an asterisk is displayed in the dialog box. After all 32 characters of the first key part have been entered from the keypad, press the key.
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X-SCALE / X2 CONFIGURATION M ANUAL DOWNLOAD WORKING KEYS ACCESS INSTRUCTIONS: 1. From the KEY MANAGEMENT screen, select the DOWNLOAD WORKING KEY option by pressing <2> on the keypad. DESCRIPTION: The MAC and PIN Working Keys must be loaded before the terminal can operate in a “live” mode. When this function is selected, a call is placed to the processor and a request is made for the keys to be downloaded.
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KEY MANAGEMENT CHECK DIGITS ACCESS INSTRUCTIONS: 1. From the KEY MANAGEMENT screen, select the CHECK DIGITS option by pressing <3> on the keypad. DESCRIPTION: This option displays a management report that shows the check digits string associated with the currently loaded master and working keys (MAC and/or PIN as applicable).. The check digits sequence is used to confirm that the key was entered correctly. The processor can provide a set of check digits for reference purposes.
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TERMINAL STATUS
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X-SCALE / X2 CONFIGURATION M ANUAL TERMINAL STATUS FUNCTIONS TERMINAL STATUS FUNCTIONS MENU OPTIONS OVERVIEW................................................... 159 CURRENT TERMINAL ERROR / ERROR HISTORY ............................................................... 160 RESET TERMINAL ERROR / CONFIGURATION SUMMARY .................................................... 161 RESTORE DEFAULT PARAMETERS ......................................................................................
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TERMINAL STATUS TERMINAL STATUS ACCESS INSTRUCTIONS: 1. From the DIAGNOSTICS screen, select the TERMINAL STATUS option by pressing <1> on the keypad. DESCRIPTION: The TERMINAL STATUS option allows the terminal operator to perform the following functions: 1. CURRENT TERMINAL ERROR. Displays current error status of the terminal. 2. TERMINAL ERROR HISTORY. Displays a log of all terminal error events. 3. RESET TERMINAL ERROR. Allows user to attempt to reset the current terminal error. 4.
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X-SCALE / X2 CONFIGURATION M ANUAL CURRENT TERMINAL ERROR / ERROR HISTORY ACCESS INSTRUCTIONS: 1. From the TERMINAL STATUS screen, select the CURRENT TERMINAL ERROR option by pressing <1> on the keypad. 2. From the TERMINAL STATUS screen, select the TERMINAL ERROR HISTORY option by pressing <2> on the keypad. DESCRIPTION: The CURRENT TERMINAL ERROR function displays a management report that shows the most current terminal status/error code.
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TERMINAL STATUS RESET TERMINAL ERROR ACCESS INSTRUCTIONS: 1. From the TERMINAL STATUS screen, select the RESET TERMINAL ERROR option by pressing <3> on the keypad. DESCRIPTION: The RESET TERMINAL ERROR function attempts to reset the current terminal error. If successful, the current terminal error will show: Zero (0) CONFIGURATION SUMMARY ACCESS INSTRUCTIONS: 1. From the TERMINAL STATUS screen, select the CONFIGURATION SUMMARY option by pressing <4> on the keypad.
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X-SCALE / X2 CONFIGURATION M ANUAL RESTORE DEFAULT PARAMETERS ACCESS INSTRUCTIONS: 1. From the TERMINAL STATUS screen, select the RESTORE DEFAULT PARAMETERS option by pressing <5> on the keypad. DESCRIPTION: The RESTORE DEFAULT PARAMETERS function restores the factory-default terminal parameter settings. All current parameters (including any that have been modified from their factory-default values) will be DELETED and the factory-default values will be restored. When prompted, select to continue.
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TERMINAL STATUS SAVE / RESTORE PARAMETERS USING AN EXTERNAL STORAGE DEVICE ACCESS INSTRUCTIONS: 1. From the TERMINAL STATUS screen, select the SAVE PARAMETERS TO EXTERNAL STORAGE option by pressing <6> on the keypad. 2. From the TERMINAL STATUS screen, select the RESTORE PARAMETERS FROM EXTERNAL STORAGE option by pressing <7> on the keypad. DESCRIPTION: The SAVE PARAMETERS TO EXTERNAL STORAGE function saves the current terminal parameters to an external storage device (jumpdrive) attached to a USB port.
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LANGUAGE DESCRIPTION: The LANGUAGE option allows the terminal operator to set the language the unit will use when displaying customer screens. It also sets the Management function language for all parameter options. ! Press <9> to cycle through the available language options (English, French, Spanish, etc).
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APPENDIX A SOFTWARE LICENSE AGREEMENT A-1
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X-SCALE / X2 C ONFIGURATION MANUAL AUTOMATED TELLER MACHINE (“ATM”) SOFTWARE END-USER AGREEMENT IMPORTANT: PLEASE READ CAREFULLY: BY INSTALLING OR OTHERWISE USING THE ATM, YOU (AS THE OWNER OR LESSEE OF THE ATM). AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS, INCLUDING, WITHOUT LIMITATION, THE WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY AND TERMINATION PROVISION WHICH APPLY TO YOUR USE OF THE ATM SOFTWARE CONTAINED IN THIS ATM AND IS HEREBY LICENSED BY TRITON SYSTEMS OF DELAWARE, INC.
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APPENDIX A - SOFTWARE LICENSE AGREEMENT DISCLAIMER OF WARRANTIES AND LIMITATION OF DAMAGES TO THE EXTENT PERMITTED BY LAW, THIS ATM SOFTWARE, INCLUDING ALL INCORPORATED THIRD PARTY SOFTWARE, AND DERIVATIVES IS PROVIDED, “AS IS”. TRITON MAKES NO REPRESENTATIONS WITH RESPECT TO, AND DOES NOT WARRANT THE PERFORMANCE OR RESULTS YOU OR YOUR CUSTOMERS MAY OBTAIN BY USING THE ATM.
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APPENDIX B 1 TERMINAL ERROR CODES
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X-SCALE / X2 CONFIGURATION MANUAL Error Code Description 0 32 33 33 34 35 36 37 38 39 42 44 45 46 47 48 49 50 51 52 53 54 55 56 76 95 96 97 98 99 100 100 101 102 104 105 106 107 108 No errors Good operation Feed Failure Note jammed between DDM and Exit sensor Mis-tracked note at feed Mis tracked note at double detect. Mistracked note at exit. Too long at exit. Blocked exit Too many notes Transport error. Bad Roller Profile Diverter error Exit quantified Note missing at double detect Reject rate exceeded.
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APPENDIX B - TERMINMAL ERROR CODES Error Code Description 116 117 118 119 Motor Fault Timeout waiting for note to divert Exit sensor blocked on start of dispense or learn Diverter in dispense position on start of dispense or learn 121 122 123 124 125 126 127 128 129 130 Note cassette not present Unexpected note at exit Hardware Error Diverter moved to exit position during reject purge Initial status check failed Diverter moved to reject position during dispense Jam in TDM extension Error in reply from
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X-SCALE / X2 CONFIGURATION MANUAL Error Code Description 161 162 163 Electronic journal clear feature failed Electronic Journal get serial number failed Terminal did not answer. This is a Triton Connect error. 164 165 166 167 168 182 Terminal did not return call. Triton Connect error. Electronic journal not present Bad dispense Reported low cash to Triton Connect Software download to terminal failed. Currency cassette low. Valid for SDD and GND mechanisms only.
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APPENDIX B - TERMINMAL ERROR CODES Error Code 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 329 330 332 333 339 343 348 349 350 351 353 356 357 358 359 360 361 362 363 364 365 Description Empty cassette Lifts are down Rejected notes Diverter failure Failure to feed. Transmission Error Illegal command or command sequence Jam in Note Qualifier Cassette not properly installed.
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X-SCALE / X2 CONFIGURATION MANUAL Error Code 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380 381 382 383 384 385 386 387 388 Description 389 Dispenser cassettes disabled Dispenser communication error.
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APPENDIX B - TERMINMAL ERROR CODES Error Code 514 515 516 517 518 519 520 521 522 523 524 525 526 527 528 529 530 531 532 533 534 535 536 537 538 539 540 541 542 543 544 545 546 547 548 549 550 551 552 553 554 555 556 557 558 559 560 Description SPED device bit stuck SPED device attention stuck SPED device no attention SPED device timeout SPED command sequence error SPED invalid command data SPED device reset SPED clear key EJ error EJ data size error EJ bad command EJ invalid ID EJ device busy EJ invalid
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X-SCALE / X2 CONFIGURATION MANUAL Error Code Description 561 562 563 564 565 566 567 568 569 570 571 572 573 574 575 576 577 578 579 580 581 582 583 584 585 586 587 588 589 590 591 592 593 594 595 596 597 598 599 600 601 602 Software error SPED error Low Memory Unable to access external memory device Cabinet door open Vault door open Security module not found Security module com failed Security module attached dev com failed Security module dev port setup Invalid default transaction SPED key from pad cmd
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APPENDIX B - TERMINMAL ERROR CODES Error Code 607 608 609 610 611 612 613 614 615 616 617 618 619 620 Description ERR SPED REPORTED PIN RETRY TOO SOON ERR SPED SELFTEST CRC FAILED ERR SPED SELFTEST CRYPTOGRAPHIC ERROR ERR SPED SELFTEST BATTERY LOW STATUS ERR SPED SELFTEST SERIAL NUMBER ERROR ERR SPED TAMPER STATUS COLD ERR SPED TAMPER STATUS FRONT ERR_SPED_TAMPER_STATUS_BACK ERR SPED TAMPER STATUS GRID ERR SPED TAMPER STATUS VOLTAGE ERR SPED SERIAL NUMBER CHANGE SPED serial number change NMD 100 shutter f
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X-SCALE / X2 CONFIGURATION MANUAL Modem Communication Status Codes Status Code 1 3 4 5 Description Time-out BCD NO-ANSWER ERROR IN MODEM DATA Connect 1200 Baud then lost carrier or connection. Host hung up.
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Supplement A X-Scale Software Release Notes Affected products RL5000, FT5000, RT2000 (X-Scale)
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Triton Systems of Delaware, INC. Software Release Notes US Affected products RL5000, RT2000, and FT5000 January 10, 2007 Version 1.0 Triton Systems of Delaware, Inc.
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INTRODUCTION......................................................................................................................... 3 PLATFORMS AFFECTED......................................................................................................... 3 HARDWARE REQUIREMENTS ........................................................................................................ 3 SOFTWARE REQUIREMENTS ...................................................................................................
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Introduction This maintenance release is targeted for the United States Market. This document describes the changes from version 1.7.0. Platforms Affected This release is for the following XScale families: • RL5000 • RT2000 • FT5000 Hardware Requirements • 10.4” Display, 5.7” Display, or 6.5” Display Software Requirements The following load files are included with this release: • xd00xvas1.8.3.tlf – Live US for 10.4" display • xd00qvas1.8.3.tlf – Live US for 5.7" Mono display • xd00vvas1.8.3.
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Description of Changes TDM-1XX Mechanisms Configurations are reporting as TDM-2XX This release corrects the problem of newer TDM firmware that responds to both command protocols of the TDM product line. These command protocols affects the way that cassettes are managed and error codes that are reported. This release will test for a single cassette TDM before testing for a TDM multi-cassette mechanism.
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stored. Older versions of Triton Connect will display the dispense status of 255 for these records that have been created using this new method. A new version of Triton Connect (version 4.3.8 or greater) will be released to correct this issue. Also, the correct dispense status is stored in a text record following the transaction record where the issue occurred.
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PAN Suppression in journal records The middle PAN digits are no longer stored in the Journal. These digits are changed to ‘=’ (0x3D) before being written to the journal files. Intermediate Screen when Exiting Management When exiting management functions the terminal will now go to the Customer/Management selection screen. This will allow for re-entry into management functions before processing any calls to Triton Connect or the host.
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The “Amount Type” consists of the following options: o Standard (No change from current software) o Extended Amounts (No change from current software) o Full Extended Amounts (New to this release) Triton Systems Software Release Notes Page 7 of 16 January 10, 2007
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The following table represents the number of digits (including decimal portion) that can be used for each specific value for each of the specified amount types: Value Withdrawal Amount Account Balance Transfer Amount Cassette Item Amount Surcharge Amount Settlement Amount Standard 8 8 8 5 8 12 Extended 8 12 12 5 8 12 Full Extended 12 12 12 8 8 15 Changing Default Passwords A new ERROR code (246) has been created for when the terminal’s Master Password is in its default state.
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*Management Functions for Configuring the Ethernet Settings The following is the dialog box that is used to configure the Outgoing Port address. A setting of 0 allows the terminal to operate in a mode that is compatible with the 1.7.0.11 or prior releases. Any other values will force the out going port address to equal this setting. Power Failure During Dispense Changes have been made to how the terminal logs a power failure that occurs during a dispense operation.
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• • • • If an NMD50 dispenser is being used, go out of service with a 238 error. This error can only be cleared by entering management functions and issuing a purge (Diagnostics>Dispenser->Purge). This error cannot be cleared from Triton Connect. Note: in certain cases depending on if and where a bill was stuck in the feed path when power was lost, an error could be returned from the initial purge operation (i.e., Note qualifier error). In this case a second purge may be necessary to clear that error.
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Upon selecting “Enter Master Keys” (option 1) and SP-06 EPP is being used, the users will be required to enter the 2 passwords. Note that these are not the same as the passwords used to enter management functions. The default password for both users is “000000” (six zeros).
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Upon successful entry of the first password, the second user password must be entered: Upon successful entry of both passwords, the user will be presented with a screen to enter keys and change passwords. Note that if the passwords have not been changed from the default values, options 1 and 2 will not be available. Both passwords must be changed from the default before master key entry will be allowed.
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Pressing option 3 or 4 to change a password will display a dialog similar to the following: The default password for both users is “000000” and must be changed to something other than that before enabling master key entry. The user must also verify the new password anytime it is being changed: If the passwords entered do not match, the following dialog will be presented and the user must re-enter the initial password.
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Upon successful entry of both passwords, the user will be able to enter master keys in the same manner as older EPPs. SP-06: Don’t allow PIN entry if key held down One of the changes to SP-06 Visa EPP is to not allow PIN entry mode if a key is being held down on the keypad. If the customer dips a card and then proceeds to the PIN entry screen while a key on the keypad is being depressed, a “Please Wait” screen will be displayed. Once all keys have been released, flow will continue to the PIN entry screen.
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Changes to the Communication Specification The following changes have been made to Triton Standard Communications (Version TSCD5.
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Revision History Date 12/11/2006 Triton Systems Version 1.
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Triton Systems of Delaware, INC. Software Release Notes 1.8.6 Common Update Affected products RL5000, RT2000, and FT5000 July 24, 2007 Version 1.1 Triton Systems of Delaware, Inc.
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INTRODUCTION......................................................................................................................... 3 PLATFORMS AFFECTED......................................................................................................... 3 HARDWARE REQUIREMENTS ........................................................................................................ 3 SOFTWARE REQUIREMENTS ...................................................................................................
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Introduction This maintenance release is targeted for the US, Canada, Australia, and Netherlands markets of the XS series products (RL5000, FT5000, or RT2000). This document describes the changes from version 1.8.3/1.8.4. Note that this software release is only delivered as an update load file and requires 1.8.3, 1.8.4, or 1.8.5 to be installed previously.
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Description of Changes Viewing large number of journal records at terminal Previous releases of software for XScale terminals had an issue where attempting to display a large number of journal records at the terminal may cause the terminal to encounter an out of memory condition and force a restart to recover. This release corrects this problem and allows displaying of any number of journal records in Management Functions.
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Auto Error Recovery Max Reset Attempts: 2 Current Reset Attempts for EC364: 0* Current Reset Attempts for EC595: 0 Current Reset Attempts for EC569: 0 The “Max Reset Attempts” indicates the number of times the terminal will attempt to reset the error. The number after the error condition represents the current number of retries for that specific error code. Once the error is cleared the value will be set back to 0.
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Journal archive changes The journal archive process (either through Auto Archive or Manual Archive) will now delete all journal records prior to the last audited record within the specified date range. Corrupt file recovery This release contains some changes to attempt to recover from a corrupt file on flash that might have previously caused the system to hang during boot.
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Changes to the Communication Specification None. Default Parameters Since this release only contains an update load file, no parameters are changed by this installation. Known Issues None. Revision History Date July 24, 2007 May 24, 2007 Triton Systems Version 1.1 1.0 Description of Change Added 1.8.
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Triton Systems of Delaware, INC. XScale 2.2.1 Software Release Notes US / Canada Affected products RL5000, FT5000, RT2000 February 18, 2008 Version 1.0 Triton Systems of Delaware, Inc.
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INTRODUCTION......................................................................................................................... 3 PLATFORMS AFFECTED......................................................................................................... 4 HARDWARE REQUIREMENTS ........................................................................................................ 4 SOFTWARE REQUIREMENTS ...................................................................................................
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Introduction This document describes new functionality for the 2.2.1 software release for RL5000, FT5000, and RT2000.
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Platforms Affected This release is for the following families: • RL5000, FT5000, RT2000 Hardware Requirements The following is a list of hardware supported by this software: • Display: 10.4” • Card Reader: Magtek 215 Dip Reader, MagTek Intellistripe 65 Dip Reader, or Sankyo ICT3K5 Motorized Reader • EPP: Triton SP-05 or SP-06.
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Description of Changes PCI EPP Support This version of software will support the T5 EPP. Fully support TDM Dispenser Status Report The TDM Status report has over 200 click counters and this version of software will print all available click counters. Invalid PIN Message This version of software changes a screen that would display an Invalid PIN message when a communication error occurred with the EPP during PIN entry. This message has been changed to say “An error occurred while processing your PIN”.
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Revision History Date 2/18/2008 Triton Systems Version 1.
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Triton Systems of Delaware, INC. Software Release Notes 1.8.4 International Affected products RL5000, RT2000, and FT5000 March 19, 2007 Version 1.1 Triton Systems of Delaware, Inc.
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INTRODUCTION......................................................................................................................... 3 PLATFORMS AFFECTED......................................................................................................... 3 HARDWARE REQUIREMENTS ........................................................................................................ 3 SOFTWARE REQUIREMENTS ...................................................................................................
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Introduction This document describes the changes to the RL5000, FT5000, and RT2000 1.8.4 software version for International use. Only changes from 1.8.1 International are listed. Platforms Affected This release is for the following XScale families: • RL5000 • RT2000 • FT5000 Hardware Requirements • • 10.4” Display SP-05 or SP-06 EPP Software Requirements The following load files are included with this release: • xd04xint1.8.4.tlf – Full load for 10.4" display • xu04xint1.8.4.tlf – Update load for 10.
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Description of Changes Changing Default Passwords A new ERROR code (246) has been created for when the terminal’s Master Password is in its default state. The terminal will detect this condition and go out of service. On the out of service screen no error information will be displayed. The following is a screen capture of this state. This error code will not clear until the Master Password is changed from its default state.
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PIN Change and Mini Statement Selected by BIN The PIN Change and Mini Statement transaction types can now be selected by specific BINs in the ISO BIN table. The BINs to allow or not allow these transactions are configured in Management Functions in the ISO/Surcharge Properties configuration dialog (Management => Terminal Configuration => ISO/Surcharge Properties). The ISO properties dialog now includes an ISO action named ‘Screen Action’.
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TDM100 or TDM150 dispenser, the cassette multiple amount may need to be reconfigured before the terminal will go into service **. ** Note - that in this situation, if an update file is loaded from Triton Connect, the machine can only be put into service by configuring the cassette multiple amount in Management Functions at the terminal. Subsequent update loads will not require this step.
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Note: If the rear sensor of the card reader is covered by something other than a card, the terminal will still allow customer transactions. Once a transaction is complete the ATM may call Triton Connect to clear the error. The terminal will then resume checking the sensor, and if the obstruction has not been cleared, will call Triton Connect again to report the error. If this situation occurs, this may indicate that card reader needs to be serviced.
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PAN Suppression in journal records The middle PAN digits are no longer stored in the Journal. These digits are changed to ‘=’ (0x3D) before being written to the journal files. Intermediate Screen when Exiting Management When exiting management functions the terminal will now go to the Customer/Management selection screen. This will allow for re-entry into management functions before processing any calls to Triton Connect or the host.
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Add support for SP-06 EPP The SP-06 EPP is a Visa certified EPP and requires 2 users to enter passwords to enter a sensitive state in which master keys can be configured. The changes from a user interface perspective are outlined below. First, the “Key Management” screen has changed slightly to add a sub-dialog for entering master keys. This change will be visible for either the older SP-05 EPP or the new SP-06 EPP.
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Upon successful entry of the first password, the second user password must be entered: Upon successful entry of both passwords, the user will be presented with a screen to enter keys and change passwords. Note that if the passwords have not been changed from the default values, options 1 and 2 will not be available. Both passwords must be changed from the default before master key entry will be allowed.
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Pressing option 3 or 4 to change a password will display a dialog similar to the following: The default password for both users is “000000” and must be changed to something other than that before enabling master key entry. The user must also verify the new password anytime it is being changed: If the passwords entered do not match, the following dialog will be presented and the user must re-enter the initial password.
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SP-06: Don’t allow PIN entry if key held down One of the changes to SP-06 Visa EPP is to not allow PIN entry mode if a key is being held down on the keypad. If the customer dips a card and then proceeds to the PIN entry screen while a key on the keypad is being depressed, a “Please Wait” screen will be displayed. Once all keys have been released, flow will continue to the PIN entry screen. If a keys is held down for 10 seconds then the transaction will cancel and return to the Welcome screen.
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Changes to the Communication Specification None Known Issues The following are known issues in this software release: • When printing a close report from the rear service panel, the amount values will wrap to the next line. Note that there is no loss of data. Revision History Date February 9, 2007 March 19, 2007 Triton Systems Version 1.0 1.
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Triton Systems of Delaware, INC. Software Release Notes 1.8.6 UK – International Update Affected products RL5000, RT2000, and FT5000 May 24, 2007 Version 1.0 Triton Systems of Delaware, Inc.
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INTRODUCTION......................................................................................................................... 3 PLATFORMS AFFECTED......................................................................................................... 3 HARDWARE REQUIREMENTS ........................................................................................................ 3 SOFTWARE REQUIREMENTS ...................................................................................................
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Introduction This maintenance release is targeted for the United Kingdom and other International markets that use the EMV code base of the XS series products (RL5000, FT5000, or RT2000). This document describes the changes from version 1.8.3. Note that this software release is only delivered as an update load file and requires 1.8.3 or 1.8.4 to be installed previously. Platforms Affected This release is for the following XScale families: • RL5000 • RT2000 • FT5000 Hardware Requirements • • • 10.
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Description of Changes Viewing large number of journal records at terminal Previous releases of software for XScale terminals had an issue where attempting to display a large number of journal records at the terminal may cause the terminal to encounter an out of memory condition and force a restart to recover. This release corrects this problem and allows displaying of any number of journal records in Management Functions.
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Auto Error Recovery Max Reset Attempts: 2 Current Reset Attempts for EC364: 0 Current Reset Attempts for EC595: 0 Current Reset Attempts for EC569: 0 The “Max Reset Attempts” indicates the number of times the terminal will attempt to reset the error. The number after the error condition represents the current number of retries for that specific error code. Once the error is cleared the value will be set back to 0.
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Corrupt file recovery This release contains some changes to attempt to recover from a corrupt file on flash that might have previously caused the system to hang during boot. Rear service panel Day Close changes This release fixes an issue where text would wrap on the Day Close report print out of an RT2000 or FT5000 terminal. Restore Parameters from External Storage warning box This release fixes an issue where the warning message on the Restore Parameters From External Storage was cut off.
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Changes to the Communication Specification None. Default Parameters Since this release only contains an update load file, no parameters are changed by this installation. Known Issues None. Revision History Date May 24, 2007 Triton Systems Version 1.
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Triton Systems of Delaware, INC. Software Release Notes 2.1.2 UK Multi-Currency Affected products RL5000 October 19, 2007 Version 1.1 Triton Systems of Delaware, Inc.
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INTRODUCTION......................................................................................................................... 3 PLATFORMS AFFECTED......................................................................................................... 3 HARDWARE REQUIREMENTS ........................................................................................................ 3 SOFTWARE REQUIREMENTS ...................................................................................................
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Introduction This software release is for the UK Multi-Currency Dispensing project. These release notes describe differences from the 1.8.6 UK software release for RL5000. Platforms Affected This release is for the following XScale families: • RL5000 Hardware Requirements The following hardware is supported by this release: • 10.
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Software Changes for Multi-Currency Support Support Currency Exchange and Balance Enquiry Only The terminal will offer a currency exchange transaction type for each foreign currency type supported. This software version will only support currency exchange and balance enquiry transactions.
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The customer will only be presented with currency exchange transactions for currency types that have been configured and have a non-zero exchange rate assigned. A currency type must be set in service and have a non-zero multiple amount in order to be presented to the customer. For example, if Euro (cassette A) and US Dollars (cassette B) are configured but only an exchange rate for Euro has been sent from the host, only the option for Euro will be displayed.
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Cannot Disable Transaction Selection Screen The select transaction screen will not be available as an optional screen and will always be displayed to the customer.
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Cassette Parameters Changes The Cassette Parameters configuration dialog has been changed to only allow the following configuration: The “Type” option (cash or non-cash) will be disabled for this release. Only currency exchange transactions will be permitted. The “Multiple Amount” will be formatted according to the currency code configured in “Note Configuration”.
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Button “0” has been added for currency configuration. Pressing this button will bring up the Currency Configuration Dialog. All the dialog items not used for currency exchange will be disabled.
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Figure 1 Selecting option 1 will cycle through all available currency codes. The code is displayed in ISO 4217 codes (alphabetic and numeric). The only codes available for this release are: • • USD (840) EUR (978) All information in the “Currency Data” section as well as the “Currency Description” is readonly and is displayed for viewing purposes. The currency description string is the text that will be displayed on the transaction selection screen.
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The following screen will be displayed after the customer has selected the currency type and amount: Selecting “No” on this screen will cancel the transaction and the customer must re-insert his card to begin a new transaction. A commission of zero will not be displayed to the customer. If no commission is configured for the ATM, the commission value will not be displayed. The following screen will be displayed after a successful transaction response has been received from the host.
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The customer can answer YES to accept the transaction and receive the requested currency, or answer NO to reverse the transaction. If the customer does not answer YES before a 30-second timeout expires, the transaction will be reversed. Note that the Issuer Fee statement will only be displayed and printed on the receipt if the Issuer Fee amount is greater than zero. Also, the commission statement will not be displayed if the commission value is zero.
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No Customer Surcharge Screens No customer surcharge or LIS5 screens will be available with this software release. Note that a surcharge amount can be configured or sent by the host, but a surcharge screen will not be displayed to the customer. Only commission or positive issuer fees as described above will be displayed. The total withdrawal amount will reflect all applied fees. Balance Enquiry Amounts Balance enquiry transactions will print amounts in the local currency only.
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Amount Debited: Dispense Sts: Dispensed: Rejected: Reversal Sts: £44.52 0 5 0 0 0 0 0 0 0 None Rounding Method Standard rounding (round up if 5 or greater, round down if lower than 5) should be used when converting amounts. For example, $1.255 would yield $1.26, and $1.254 would yield $1.25. Any amounts that are converted from foreign requested amount to local amount will use this rounding method.
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Printer Default Settings Both the “Out of Service on Low Paper” and “Out of Service on Printer Error” settings in Management Functions will be enabled by default for this release. The “Select Withdrawal Receipt” option in Optional Screens will be disabled by default.
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Changes to the Communication Specification Triton Standard supplemental document Triton Terminal Currency Exchange Specification (Version TSCE 1.1) has been added in order to support the new functionality of this release. Please refer to that document for details on the message request/response format for currency exchange transactions.
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Triton Systems of Delaware, INC. Software Release Notes XScale 1.8.4 Netherlands Affected products RL5000 FT5000 RT2000 (10.4” Display) November 9, 2006 Version 1.0 Triton Systems of Delaware, Inc. 522 East Railroad Long Beach, MS 39560 PHONE: (228) 868-1317 FAX: (228) 868-0437 Triton Systems of Delaware, Inc.
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Introduction This document describes changes made to the RL5000, FT5000, and RT2000 application code for the 1.8.4 software release for the 10.4” display. This only lists changes from version 1.7.2. Triton Systems of Delaware, Inc.
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Platforms Affected The following hardware platforms are affected by this release: o RL5000 o FT5000 o RT2000 (10.4” Display) Hardware Requirements New hardware supported: o None Software Releases The following load files are included in this software release: o XD00XFBN1.8.4.tlf – 10.4” Display with Fortis Bank Screen File External Dependencies o Windows CE Image 4.52 or later is required for USB dialup modem support. o Triton Connect 4.
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Description of Changes New Screen File Release 1.8.4 contains a new screen file layout requested by Fortis National Bank. Here are some sample screen shots for this new layout: Triton Systems of Delaware, Inc.
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Triton Systems of Delaware, Inc.
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Specific Processing for Dutch Cards This software release has the capability to detect if the card scanned for a transaction is or is not a Dutch card and execute specific screen flow for the card. The Dutch PANs are configured in Management Functions in the ISO/Surcharge Properties configuration dialog (Management => Terminal Configuration => ISO/Surcharge Properties).
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• Allow Balance Transaction: This indicates that the specified ISO number is to allow the “Balance Inquiry” transaction on the select transaction screen. Surcharging for Dutch Cards The terminal administrator has the capability to enable surcharging for specific cards using the Use Defined Surcharge action in ISO/Surcharge Properties dialogs.
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Decline Non-Dutch Cards Option The terminal administrator has the option to configure the terminal to not accept any non-Dutch cards (as configured in the ISO/Surcharge Properties dialog described above). This option is available in Management => Terminal Configuration => Optional Screens: Triton Systems of Delaware, Inc.
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Display Select Language for Non-Dutch Cards Only The select language screen should only be displayed to customers using non-Dutch cards (as configured in ISO/Surcharge Properties). Note that the select language screen can be disabled for all customers as well using the Optional Screens configuration mentioned above. Enhanced Card in Reader Behavior 231 is a warning code that is issued from the terminal that indicates that a customer has left their card in the terminal.
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PAN Suppression in Journal Records The middle PAN digits are no longer stored in the Journal. These digits are changed to ‘=’ (0x3D) before written to the journal files. Do Not Call TC if Phone Number is Space Filled Previous software releases would attempt to dial out to a host or Triton Connect phone number, even if that phone number was filled with just spaces (not a valid phone number). This would result in failed calls.
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Configurable Local IP Port This release gives access to the IP port value for outgoing traffic to a host. The following is a screen shot of the configuration of this new feature (accessible from Management => Diagnostics => Modem/Ethernet =>Configure Ethernet Settings). The following is the dialog box that is used to configure the Outgoing Port address. A setting of 0 allows the terminal to operate in a mode that is compatible with the 1.7.2 or prior releases.
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Changes to the Communication Specification None. New Terminal Error Codes Error Code 246 Description Default master password not changed Known Issues None. Triton Systems of Delaware, Inc.
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Revision History Date 11/7/2006 Version 1.0 Triton Systems of Delaware, Inc.
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Triton Systems of Delaware, INC. Software Release Notes 1.8.3 Mexico Affected products RL5000, RT2000, and FT5000 March 6, 2007 Version 1.1 Triton Systems of Delaware, Inc.
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INTRODUCTION......................................................................................................................... 3 PLATFORMS AFFECTED......................................................................................................... 3 HARDWARE REQUIREMENTS ........................................................................................................ 3 SOFTWARE REQUIREMENTS ...................................................................................................
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Introduction This document describes the changes to the RL5000, FT5000, and RT2000 1.8.3 software version for Mexico. Only changes from 1.7.1 Mexico are listed. Platforms Affected This release is for the following XScale families: • RL5000 • RT2000 • FT5000 Hardware Requirements • 10.4” Display Software Requirements The following load files are included with this release: • xd00xmex1.8.3.tlf – Full load for 10.4" display • xu00xmex1.8.3.tlf – Update load for 10.4” display (Note: Must be loaded on 1.7.
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Description of Changes Changing Default Passwords A new ERROR code (246) has been created for when the terminal’s Master Password is in its default state. The terminal will detect this condition and go out of service. On the out of service screen no error information will be displayed. The following is a screen capture of this state. This error code will not clear until the Master Password is changed from its default state.
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** Note - that in this situation, if an update file is loaded from Triton Connect, the machine can only be put into service by configuring the cassette multiple amount in Management Functions at the terminal. Subsequent update loads will not require this step. Recording NAKs from the Dispenser When the dispenser sends a NAK(0x15) during a dispense the terminal will record this in the journal as an 130 not an 371.
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call Triton Connect to clear the error. The terminal will then resume checking the sensor, and if the obstruction has not been cleared, will call Triton Connect again to report the error. If this situation occurs, this may indicate that card reader needs to be serviced. There is also a patch file that can be sent to the terminal to disable the 231 stuck card reporting to Triton Connect.
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Extended Amounts The extended amounts option has been moved to Management => Terminal Configuration => Communication dialog as the "Amount Type" option.
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PAN Suppression in journal records The middle PAN digits are no longer stored in the Journal. These digits are changed to ‘=’ (0x3D) before being written to the journal files. Intermediate Screen when Exiting Management When exiting management functions the terminal will now go to the Customer/Management selection screen. This will allow for re-entry into management functions before processing any calls to Triton Connect or the host.
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The following is the dialog box that is used to configure the Outgoing Port address. A setting of 0 allows the terminal to operate in a mode that is compatible with the 1.7.0 or prior releases. Any other values will force the out going port address to equal this setting. Power Failure During Dispense Changes have been made to how the terminal logs a power failure that occurs during a dispense operation. Previous releases would log the transaction record with a dispensed amount of zero and no reversal.
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Add support for SP-06 EPP The SP-06 EPP is a Visa certified EPP and requires 2 users to enter passwords to enter a sensitive state in which master keys can be configured. The changes from a user interface perspective are outlined below. First, the “Key Management” screen has changed slightly to add a sub-dialog for entering master keys. This change will be visible for either the older SP-05 EPP or the new SP-06 EPP.
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Upon successful entry of the first password, the second user password must be entered: Upon successful entry of both passwords, the user will be presented with a screen to enter keys and change passwords. Note that if the passwords have not been changed from the default values, options 1 and 2 will not be available. Both passwords must be changed from the default before master key entry will be allowed.
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Pressing option 3 or 4 to change a password will display a dialog similar to the following: The default password for both users is “000000” and must be changed to something other than that before enabling master key entry. The user must also verify the new password anytime it is being changed: If the passwords entered do not match, the following dialog will be presented and the user must re-enter the initial password.
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SP-06: Don’t allow PIN entry if key held down One of the changes to SP-06 Visa EPP is to not allow PIN entry mode if a key is being held down on the keypad. If the customer dips a card and then proceeds to the PIN entry screen while a key on the keypad is being depressed, a “Please Wait” screen will be displayed. Once all keys have been released, flow will continue to the PIN entry screen. If a key is held down for 10 seconds then the transaction will cancel and return to the Welcome screen.
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Changes to the Communication Specification The following changes have been made to Triton Standard Communications (Version TSCD5.
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Known Issues The following are known issues in this software release: • When printing a close report from the rear service panel, the amount values will wrap to the next line. Note that there is no loss of data. Revision History Date February 9, 2007 March 6, 2007 Triton Systems Version 1.0 1.1 Description of Change Initial Release Added known issues section.
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Triton Systems of Delaware, INC. Software Release Notes 1.8.5 Mexico Update Affected products RL5000, RT2000, and FT5000 May 29, 2007 Version 1.1 Triton Systems of Delaware, Inc.
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INTRODUCTION......................................................................................................................... 3 PLATFORMS AFFECTED......................................................................................................... 3 HARDWARE REQUIREMENTS ........................................................................................................ 3 SOFTWARE REQUIREMENTS ...................................................................................................
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Introduction This maintenance release is targeted for the Mexico market of the XS series products (RL5000, FT5000, or RT2000). This document describes the changes from version 1.8.3. Note that this software release is only delivered as an update load file and requires 1.8.3 to be installed previously. Platforms Affected This release is for the following XScale families: • RL5000 • RT2000 • FT5000 Hardware Requirements • 10.4” Display.
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Description of Changes Viewing large number of journal records at terminal Previous releases of software for XScale terminals had an issue where attempting to display a large number of journal records at the terminal may cause the terminal to encounter an out of memory condition and force a restart to recover. This release corrects this problem and allows displaying of any number of journal records in Management Functions.
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Auto Error Recovery Max Reset Attempts: 2 Current Reset Attempts for EC595: 0 Current Reset Attempts for EC569: 0 The “Max Reset Attempts” indicates the number of times the terminal will attempt to reset the error. The number after the error condition represents the current number of retries for that specific error code. Once the error is cleared the value will be set back to 0. If the error condition still exists after 2 attempts, the terminal will go out of service and can then only be cleared manually.
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Corrupt file recovery This release contains some changes to attempt to recover from a corrupt file on flash that might have previously caused the system to hang during boot. Rear service panel Day Close changes This release fixes an issue where text would wrap on the Day Close report print out of an RT2000 or FT5000 terminal. Restore Parameters from External Storage warning box This release fixes an issue where the warning message on the Restore Parameters From External Storage was cut off.
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Feature Requests Configuration of Bansi card numbers This release contains the capability to configure specific card numbers in the ISO bin table for Bansi specific screen flow. The ISO Properties dialog will include an ISO action named ‘Screen Action’. When this action is selected, a drop down list will be displayed in the ‘Value’ area.
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Block Surcharge of Bansi card numbers The designation of a Bansi Customer BIN as described above will enable the terminal to distinguish between Bansi and non-Bansi customers, so that the appropriate fee notice screen can be displayed. However, if surcharge mode is enabled and a (non-zero) surcharge amount has been entered, the terminal will send the surcharge value to the host even for Bansi cash transactions, unless the surcharge fee is blocked.
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Allow zero surcharge for non-Bansi card numbers The previous software release for Mexico (1.8.3) would display the Bansi fee notice screen if a surcharge was not applied, even if the card was a non-Bansi card. This software release adds the capability to not apply a surcharge for all cards.
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(English Version) (Spanish Version) Prompt for balance This software release for Mexico adds a ‘Prompt for Balance’ option to the Optional Screens dialog in Management Functions.
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customer will be presented with the ‘Would You Like To Check Your Account Balance?’ screen. Here is an example of the modified Optional Screens dialog: NOTE: By default, the ‘Prompt for Balance’ option will be ENABLED. A screen prompting the customer to perform a balance inquiry will be displayed if the following conditions have been met: • • • Receipt printer in service. Non-Bansi customer detected. ‘Prompt for Balance’ option enabled in Management Functions.
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(English Version) (Spanish Version) If the customer chooses to perform a prompted balance inquiry, the transaction will be treated the same as a standard balance inquiry: that is, as a non-cash transaction for fee notice purposes.
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(English Version) (Spanish Version) If the customer chooses ‘YES,’ the transaction will proceed as a standard balance inquiry. If the customer chooses ‘NO,’ the transaction is cancelled.
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At the completion of the balance inquiry, a screen will be displayed prompting the customer to continue and perform another transaction. Continuing should take the user to the PIN entry screen and then to the standard ‘Select Transaction’ screen. The continuation prompt will be displayed to the customer if the following conditions are met: 1. Prompt for Balance option is enabled in Optional Screens dialog in Management Functions. 2. We are processing a non-Bansi customer transaction. 3.
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(Spanish Version) What happens next depends upon the customer’s response: 1. Customer chooses YES. We will go directly to the PIN entry screen. The customer’s ATM card will not need to be re-scanned. After successful PIN entry, we will present the Transaction Selection screen. 2. Customer chooses NO. We will display the Exit Message then return to the Welcome screen. 3. Customer does nothing. After 15 seconds the “Need More Time?” prompt appears.
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Changes to the Communication Specification None. Default Parameters ‘Prompt for Balance’ option will default to enabled. Known Issues Rear Service Panel blank screen In some instances on a FT or RT terminal with a rear service panel, a blank screen on the rear service panel or the touch screen being unresponsive has occurred after version 1.8.5 software has been loaded. To resolve the issue, the technician should perform a restart or reset the terminal from the front panel in management functions.
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Triton Systems of Delaware, INC. Software Release Notes 1.8.6 Mexico Common Update Affected products RL5000, RT2000, and FT5000 May 24, 2007 Version 1.0 Triton Systems of Delaware, Inc.
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INTRODUCTION......................................................................................................................... 3 PLATFORMS AFFECTED......................................................................................................... 3 HARDWARE REQUIREMENTS ........................................................................................................ 3 SOFTWARE REQUIREMENTS ...................................................................................................
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Introduction This maintenance release is targeted for the Mexico market of the XS series products (RL5000, FT5000, or RT2000). This document describes the changes from version 1.8.5. Note that this software release is only delivered as an update load file and requires 1.8.5 to be installed previously. Platforms Affected This release is for the following XScale families: • RL5000 • RT2000 • FT5000 Hardware Requirements • No specific hardware requirements for this release.
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Description of Changes Rear service panel communication changes This release fixes an issue where the rear service panel would not respond to the mainboard.
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Changes to the Communication Specification None. Default Parameters Since this release only contains an update load file, no parameters are changed by this installation. Known Issues None. Revision History Date May 24, 2007 Triton Systems Version 1.
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Triton Systems of Delaware, INC. Software Release Notes 1.9.0 South Africa Affected products RL5000, RT2000, and FT5000 July 26, 2007 Version 1.1 Triton Systems of Delaware, Inc.
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INTRODUCTION......................................................................................................................... 4 PLATFORMS AFFECTED......................................................................................................... 4 HARDWARE REQUIREMENTS ........................................................................................................ 4 SOFTWARE REQUIREMENTS ...................................................................................................
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SP-06: DON’T ALLOW PIN ENTRY IF KEY HELD DOWN .............................................................. 17 SOUTH AFRICA EMV.............................................................................................................. 17 WELCOME SCREEN CHANGES .................................................................................................... 17 REMOVE CARD BEFORE DISPENSING CASH ............................................................................... 19 LANGUAGE SELECTION ......
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Introduction This document describes changes to South Africa XScale software from version 1.7.0. Platforms Affected This release is for the following XScale families: • RL5000 • RT2000 • FT5000 Hardware Requirements • • • 10.4” Display MagTek Intellistripe 65 card reader or Sankyo ICT-3K5 motorized card reader SP-06 EPP Software Requirements The following load files are included with this release: • xd04xsae1.9.0.tlf – South Africa with EMV for 10.
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Description of Changes Changing Default Passwords A new ERROR code (246) has been created for when the terminal’s Master Password is in its default state. The terminal will detect this condition and go out of service. On the out of service screen no error information will be displayed. The following is a screen capture of this state. This error code will not clear until the Master Password is changed from its default state.
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** Note - that in this situation, if an update file is loaded from Triton Connect, the machine can only be put into service by configuring the cassette multiple amount in Management Functions at the terminal. Subsequent update loads will not require this step. Recording NAKs from the Dispenser When the dispenser sends a NAK(0x15) during a dispense the terminal will record this in the journal as an 130 not an 371.
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561 software error followed a 196 card reader error 561 Software errors was masking the true error that was an 196 (Card Reader error). This release checks for the 196 error before setting the 561 error. Corrected 188/190 Error Reporting This version of software will correctly report a 188 (Communications Key Not Configured)/ 190 (Master Key Not Configured) error.
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Viewing large number of journal records at terminal Previous releases of software for XScale terminals had an issue where attempting to display a large number of journal records at the terminal may cause the terminal to encounter an out of memory condition and force a restart to recover. This release corrects this problem and allows displaying of any number of journal records in Management Functions. TDM extension changes On an RT2000 terminal, the TDM dispenser also contains a bill extension unit.
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The terminal will stay in service and attempt to purge the extension before the next dispense for both full and partial dispenses caused by a trailing edge timeout that caused the machine to stop prior to delivering all of the requested notes.
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Don’t callback Triton Connect unless connection first established In previous software releases for XScale terminals, if a terminal is configured for dialup for Triton Connect and an incoming call occurs but does not fully negotiate with the terminal, the terminal would call back to Triton Connect to complete the call. This could cause call collisions with Triton Connect.
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New Features Added Added Capability to Configure Users Passwords and Names from Triton Connect The terminal will now allow for remote changes to User Passwords and Names through Triton Connect. This change requires Triton Connect Version 4.3.8 or greater. PAN Suppression in journal records The middle PAN digits are no longer stored in the Journal. These digits are changed to ‘=’ (0x3D) before being written to the journal files.
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The following is the dialog box that is used to configure the Outgoing Port address: A setting of 0 allows the terminal to operate in a mode that is compatible with the 1.7.0 or prior releases. Any other values will force the out going port address to equal this setting. Power Failure During Dispense Changes have been made to how the terminal logs a power failure that occurs during a dispense operation. Previous releases would log the transaction record with a dispensed amount of zero and no reversal.
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• • • • If an NMD50 dispenser is being used, go out of service with a 238 error. This error can only be cleared by entering management functions and issuing a purge (Diagnostics>Dispenser->Purge). This error cannot be cleared from Triton Connect. Note: in certain cases depending on if and where a bill was stuck in the feed path when power was lost, an error could be returned from the initial purge operation (i.e., Note qualifier error). In this case a second purge may be necessary to clear that error.
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Upon selecting “Enter Master Keys” (option 1) and SP-06 EPP is being used, the users will be required to enter the 2 passwords. Note that these are not the same as the passwords used to enter management functions. The default password for both users is “000000” (six zeros).
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Upon successful entry of the first password, the second user password must be entered: Upon successful entry of both passwords, the user will be presented with a screen to enter keys and change passwords. Note that if the passwords have not been changed from the default values, options 1 and 2 will not be available. Both passwords must be changed from the default before master key entry will be allowed.
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Pressing option 3 or 4 to change a password will display a dialog similar to the following: The default password for both users is “000000” and must be changed to something other than that before enabling master key entry. The user must also verify the new password anytime it is being changed: If the passwords entered do not match, the following dialog will be presented and the user must re-enter the initial password.
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Upon successful entry of both passwords, the user will be able to enter master keys in the same manner as older EPPs. SP-06: Don’t allow PIN entry if key held down One of the changes to SP-06 Visa EPP is to not allow PIN entry mode if a key is being held down on the keypad. If the customer dips a card and then proceeds to the PIN entry screen while a key on the keypad is being depressed, a “Please Wait” screen will be displayed. Once all keys have been released, flow will continue to the PIN entry screen.
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EMV Å Animation here will cycle between inward motion of card and text that reads “Do Not Remove Card Until Instructed”. No outward EMV Bilingual Å Animation here will cycle between inward motion of card and text that reads “Do Not Remove Card Until Instructed”.
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Non-EMV Å Animation here will cycle between inward and outward motion of the card, indicating to the user that he or she must swipe the card Non-EMV Bilingual Å Animation here will cycle between inward and outward motion of the card, indicating to the user that he or she must swipe the card Remove Card Before Dispensing Cash For ICC transactions, the user should be prompted to remove his or her card just after the terminal approves or declines the transaction (but before cash is dispensed), or when an e
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The remove card screen for both dip and motorized card readers should be combined with this approve or decline screen to meet the requirements in PRD EMV Transaction Times.doc where possible. Language Selection If the terminal is configured to give the user a language choice, appropriate EMV rules must be followed if a chip card is used. This includes automatically selecting the customer’s preferred language as specified in the chip. For magnetic stripe cards, the user will always be prompted.
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For non-ICC and international ICC cards, the standard account selection screen will be used: EMV Applications The following AIDs will be supported by this release: The following applications will need to be supported: • • • • Visa Smart Debit/Credit (VSDC) Visa Electron MasterCard Maestro Triton Systems Software Release Notes Page 21 of 30 July 26, 2007
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EMV Configuration The following dialog is used for EMV configuration (Management=>Terminal Configuration=>More=>EMV Configuration): EMV Processing This option will enable or disable processing using the EMV Standard. With this option disabled the terminal will perform transactions with the data that was received from the Magnetic Stripe and all other EMV options will be ignored by the terminal. By default this option is enabled.
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ICC Latching This option will activate the mechanical latching mechanism on the MagTek Dip style card reader to provide some feed back to the customer to leave the card in the reader until the terminal prompts the user to remove their card. By default this option is enabled. Non-ICC Transactions With this option enabled, the terminal will accept Cards that do not have an IC on them. Allowing the terminal to process transactions using Magnetic Stripe only cards along with EMV ICCs.
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This dialog allows the enabling/disabling of supported applications on the terminal. These applications correspond to applications that are on the ICC to derive the Candidate list for the terminal per the EMV specification.
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EMV Error Screens EMV processing requires that the customer receive some feedback to the status of processing with the ICC. Card Removed Prematurely Condition: This screen will be displayed if the customer removed the ICC before the terminal prompted for the ICC removal. Corrective Action: The customer will need to wait for the insert card prompt, re-insert the ICC, perform transaction, and wait for the terminal to prompt them to remove their ICC.
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Card Error Condition: This screen indicates that processing with the ICC encountered an error. Corrective Action: Enable ICC Fallback to Magnetic Stripe and allow the terminal to process the transaction using magnetic stripe data, clean the ICC contacts and the reader’s IC Contacts, replace the ICC, or Replace Card Reader. Not Accepted Condition: This screen indicates that the application on the ICC will not be accepted at the terminal.
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Corrective Action: If the application is blocked the Customer must get the application unblocked by the issuer. If the application is not supported on the terminal the application should be added to the application list on the terminal. Processing Error Condition: An Error occurred with processing the EMV Transaction. Corrective Action: Retry the transaction. If Error persists print the Last Transaction’s EMV Data and analyze EMV Tag information for further Analysis.
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Card Reader Status: 0 (Device Ready) Please Insert Card… Card is seated Disable Polling IC Power Up Succeeded IC Power Down Succeeded Card is seated Please Remove Card Quickly… Scan Card Results Store Message Terminal ID: RL5000 9/1/2004 6:44:31 PM Track 1: <12345632525525^YOUR NAME^11236524 1> Track 2: <12345632525525=112365241> Track 3: <> ATR:(optional) <122334488877578>(If Track 2 indicates IC present and no ATR, "Error" is displayed) *** End Management Report *** This is a sample receipt with the res
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Changes to the Communication Specification The following changes have been made to Triton Standard Communications (Version TSCD5.26) in order to support the new functionality of this release: Misc FID ‘l’: All transaction types for this release will use a transaction code of ‘99’ and the extended transaction code (misc FID ‘l’: lowercase ‘L’) will be used for the actual transaction.
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represent the smallest unit of the currency involved. Default Parameters Known Issues Revision History Date July 25, 2007 July 26, 2007 Triton Systems Version 1.0 1.1 Description of Change Initial Release Added updated screen shot under the ‘EMV Application Settings’ heading.
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Supplement B X2 Software Release Notes Affected products: RL2000 FT5000X2 RL5000X2 RT2000X2
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Triton Systems of Delaware, INC. X2 2.0.1 Software Release Notes (US, Canada, Australia, Mexico) Affected products RL2000, RL5000, FT5000, RT2000 October 23, 2007 Version 1.0 Triton Systems of Delaware, Inc. 522 East Railroad Long Beach, MS 39560 PHONE: (228) 868-1317 FAX: (228) 868-0437 Triton Systems X2 2.0.
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INTRODUCTION......................................................................................................................... 3 PLATFORMS AFFECTED......................................................................................................... 3 HARDWARE REQUIREMENTS ........................................................................................................ 3 SOFTWARE REQUIREMENTS ...................................................................................................
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Introduction This document describes new functionality for the 2.0.1 software release for RL2000, RL5000, FT5000, and RT2000 with X2 controller for US, Canada, Australia, and Mexico. The differences described are from XScale 1.8.6. Platforms Affected This release is for the following families: • RL2000, RL5000, FT5000, RT2000 with X2 Controller Hardware Requirements The following is a list of hardware supported by this software: • Display: 10.
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Description of Changes New Screen File Look This software release contains a new screen design for customer transactions. Below are some sample screen shots of the customer screens: Triton Systems X2 2.0.
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Ad Graphics The screen file for this software release contains the following fields for advertisement graphics on the welcome or “Insert Card” screen (with pixel sizes in width x height): • Header: 636 x 90 • Welcome Ad: 310 x 385 • Full Screen Ad: 636 x 476 Triton Systems X2 2.0.
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The following advertisement graphic is available on the “Transaction Processing” screen: • Transaction Ad: 636 x 260 Triton Systems X2 2.0.
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Coupon and Receipt Graphics The following coupon and receipt graphics are available (bmp format only): • Receipt Graphic: 480 x 120 • Coupon Graphic (Top): 450 x 225 • Coupon Graphic (Bottom): 450 x 225 Triton Systems X2 2.0.
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Multi-Market Release This software release contains functionality for multiple markets. After the initial installation of a full-load file, upon entering management functions the ‘Initialization Incomplete’ dialog will be displayed: After pressing “Enter” on this dialog, the following will appear listing the configuration files (tsf) for each market: Triton Systems X2 2.0.
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You must select one of the options to continue. Selecting the appropriate country will apply the default settings for that market. Note that at any time you can reset the market defaults in Management Functions=>Terminal Status=>Restore Default Parameters. This option will clear ALL terminal parameters and restore the system to the selected market default values.
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Selecting option 4 to enable this feature will display the following message: Selecting “Enter” will continue to the next prompt and selecting “Cancel” will leave it disabled. Selecting “Enter” will enable the “Archive unaudited records” option and selecting “Cancel” will leave it disabled. Note that this feature can only be enabled/disabled by the “Master” user. All other users will have this option disabled: Triton Systems X2 2.0.
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Changing this setting will log the following entry to the journal: Username: Master Parameter Change: Archive unaudited records Old: Disabled New: Enabled The current settings can be viewed in the Configuration Summary report: Auto Archive Archive to: None (Delete) Archive when journal size exceeds: 2 MB Archive all audited records older than: 7 days Archive unaudited records: Yes Triton Systems X2 2.0.
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Display Balance On-Screen This software release includes a function to allow the customer to view balance on the screen rather than print it on a receipt. This option can be enabled/disabled in Management => Terminal Configuration => Optional Screens. Triton Systems X2 2.0.
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Mini Statement Transaction Type This software release contains a “Mini Statement” transaction type. Selecting this transaction type will send a Mini Statement request to the host and the data sent back from the host will be printed on the customer receipt. Here is a sample mini statement receipt: PIN Change Transaction Type This software release contains a “PIN Change” transaction type. Selecting this transaction type will prompt the customer to enter the new PIN, and re-enter the new PIN.
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• • • • Allow PIN Change Allow Mini Statement Block PIN Change Block Mini Statement These values can be used along with the corresponding Optional Screens settings to control the display of the PIN Change and Mini Statement transactions. The general approach is to set a default behavior for a transaction type (by enabling or disabling in the Optional Screens dialog), then configure a set of BINs that will allow the opposite behavior.
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Here is the behavior based on customer selection: 1. Customer chooses YES. Go directly to the PIN entry screen. The customer’s ATM card will not need to be re-scanned. After successful PIN entry, the Transaction Selection screen will be presented. 2. Customer chooses NO. Display the Exit Message then return to the Welcome screen. 3. Customer does nothing. After 15 seconds the “Need More Time?” prompt appears.
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UPS Support If a UPS is connected to the ATM, this software release has the capability to detect if the system is on UPS power and shut down the ATM at the first idle time. The ATM will power up immediately when main power has been restored. Please contact Triton Technical Support for information on supported UPS devices and cables. Report SPED Low Battery to Triton Connect This software release will send a warning message (error code 241) to Triton Connect if the SPED battery is low.
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Changes to the Communication Specification The following FID has been added to support sending journal data to the host: ‘j’ Journal data – Ten ASCII numbers, optionally followed by size / journal data pairings, always ending with an ANSI CRC-16 checksum.
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Host Receipt – 2 ASCII numbers followed by a variable amount of ASCII data to be displayed exactly as formatted by the host. T1 T2 (T3) 2 Numeric (T1 T2) – 2 ASCII numbers representing the character set selection. Currently ‘00’ will always be sent indicating the default character set should be used. Variable Length ASCII (T3) – Formatted ASCII text that will be printed exactly as it is sent from the host.
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Triton Systems of Delaware, INC. X2 2.2.1 Software Release Notes US, Canada, Australia, Mexico Affected products RL2000, RL5000, FT5000, RT2000 December 5, 2007 Version 1.0 Triton Systems of Delaware, Inc.
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INTRODUCTION......................................................................................................................... 3 PLATFORMS AFFECTED......................................................................................................... 4 HARDWARE REQUIREMENTS ........................................................................................................ 4 SOFTWARE REQUIREMENTS ...................................................................................................
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Introduction This document describes new functionality for the 2.2.1 software release for RL2000, RL5000, FT5000, and RT2000 with X2 controller for US, Canada, Australia, and Mexico market. The differences described are from X2 2.0.1.
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Platforms Affected This release is for the following families: • RL2000, RL5000, FT5000, RT2000 with X2 Controller Hardware Requirements The following is a list of hardware supported by this software: • Display: 10.4”, 8” or 5.7” Color VGA • Card Reader: Magtek 215 Dip Reader, MagTek Intellistripe 65 Dip Reader, or Sankyo ICT3K5 Motorized Reader • EPP: Triton SP-05 or SP-06.
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Description of Changes PCI EPP Support This version of software will support the Sagem EPP. Fully support TDM Dispenser Status Report The TDM Status report has over 200 click counters and this version of software will print all available click counters. Invalid PIN Message This version of software changes a screen that would display an Invalid PIN message when a communication error occurred with the EPP during PIN entry. This message has been changed to say “An error occurred while processing your PIN”.
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Revision History Date 12/5/2007 Triton Systems Version 1.
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Triton Systems of Delaware, INC. Software Release Notes X2 2.0.1 EMV (UK and International) Affected products RL2000, RL5000, FT5000 November 16, 2007 Version 1.0 Triton Systems of Delaware, Inc.
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INTRODUCTION......................................................................................................................... 3 PLATFORMS AFFECTED......................................................................................................... 3 HARDWARE REQUIREMENTS ........................................................................................................ 3 SOFTWARE REQUIREMENTS ...................................................................................................
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Introduction This document describes new functionality for the 2.0.1 UK/International (EMV) software release for RL2000, RL5000, and FT5000. The differences described are from 1.8.6 UK RL5000. Platforms Affected This release is for the following families: • RL2000 • RL5000 • FT5000 Hardware Requirements The following is a list of hardware supported by this software: • Display: 8” Color VGA or 10.
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Description of Changes New Screen File Look This software release contains a new screen design for customer transactions.
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Ad Graphics The screen file for this software release contains the following fields for advertisement graphics on the welcome or “Insert Card” screen (with pixel sizes in width x height): • Header: 636 x 90 • Welcome Ad: 310 x 385 • Full Screen Ad: 636 x 476 Triton Systems Software Release Notes Page 5 of 17 November 16, 2007
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The following advertisement graphic is available on the “Transaction Processing” screen: • Transaction Ad: 636 x 260 Coupon and Receipt Graphics The following coupon and receipt graphics are available (bmp format only): • Receipt Graphic: 480 x 120 • Coupon Graphic (Top): 450 x 225 • Coupon Graphic (Bottom): 450 x 225 Triton Systems Software Release Notes Page 6 of 17 November 16, 2007
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Multi-Market Release This software release contains functionality for multiple markets.
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After pressing “Enter” on this dialog, the following will appear listing the configuration files (tsf) for each market: You must select one of the options to continue. Selecting the appropriate country will apply the default settings for that market. Note that at any time you can reset the market defaults in Management Functions=>Terminal Status=>Restore Default Parameters. This option will clear ALL terminal parameters and restore the system to the selected market default values.
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Selecting option 4 to enable this feature will display the following message: Selecting “Enter” will continue to the next prompt and selecting “Cancel” will leave it disabled. Selecting “Enter” will enable the “Archive unaudited records” option and selecting “Cancel” will leave it disabled. Note that this feature can only be enabled/disabled by the “Master” user.
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Changing this setting will log the following entry to the journal: Username: Master Parameter Change: Archive unaudited records Old: Disabled New: Enabled The current settings can be viewed in the Configuration Summary report: Auto Archive Archive to: None (Delete) Archive when journal size exceeds: 2 MB Archive all audited records older than: 7 days Archive unaudited records: Yes Triton Systems Software Release Notes Page 10 of 17 November 16, 2007
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Display Balance On-Screen This software release includes a function to allow the customer to view balance on the screen rather than print it on a receipt. This option can be enabled/disabled in Management => Terminal Configuration => Optional Screens.
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PIN Services, Mini Statement and Mobile Top Up Selected by BIN The PIN Services (PIN Change and PIN Unlock), Mini Statement and Mobile Top Up (MPTU) transaction types can now be selected by specific BINs in the ISO BIN table. The BINs to allow or not allow these transactions are configured in Management Functions in the ISO/Surcharge Properties configuration dialog (Management => Terminal Configuration => ISO/Surcharge Properties). The ISO properties dialog now includes an ISO action named ‘Screen Action’.
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Changes to Withdrawal Types This software release changes the wording (but not the behavior) of the Withdrawal options on the Transaction Selection screen.
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enabled/disabled through host communications and is not configurable in Management Functions. Please refer to “Triton Terminal Communications Protocol And Message Format Specification”, version TSCD5.34 or later for details on this feature. Note: Turning on this feature will cause journal records to be audited and may not be retrieved from Triton Connect or viewed at the terminal through the “Display Unaudited Records” feature. Old journal records can still be viewed using “Display Last X”.
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LED Brightness Control An option to configure the LED lead-through indicator brightness has been added in Management => Diagnostics => General I/O.
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Changes to the Communication Specification The following FID has been added to support sending journal data to the host: ‘j’ Journal data – Ten ASCII numbers, optionally followed by size / journal data pairings, always ending with an ANSI CRC-16 checksum.
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• Journal Data in Host Response: Disabled Known Issues Journal Upload Enable/Disable from Management If a download keys is initiated from Management Functions (Key Management=>Download Keys), the flag in the message response to enable/disable is ignored. This feature will only be enabled or disabled during a transaction request. Revision History Date November 16, 2007 Triton Systems Version 1.
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Triton Systems of Delaware, INC. X2 2.2.1 Software Release Notes United Kingdom Affected products RL2000, RL5000, FT5000, RT2000 March 19, 2008 Version 1.2 Triton Systems of Delaware, Inc.
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INTRODUCTION......................................................................................................................... 3 PLATFORMS AFFECTED......................................................................................................... 4 HARDWARE REQUIREMENTS ........................................................................................................ 4 SOFTWARE REQUIREMENTS ...................................................................................................
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Introduction This document describes new functionality for the 2.2.1 software release for RL2000, RL5000, FT5000, and RT2000 with X2 controller for United Kingdom market. The differences described are from X2 2.0.1.
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Platforms Affected This release is for the following families: • RL2000, RL5000, FT5000, RT2000 with X2 Controller Hardware Requirements The following is a list of hardware supported by this software: • Display: 10.4”, 8”, 5.7” Color VGA • Card Reader: MagTek Intellistripe 65 Dip Reader or Sankyo ICT3K5 Motorized Reader • EPP: Triton SP-05 or SP-06.
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Description of Changes PCI EPP Support This version of software supports the T7 EPP. Fully support TDM Dispenser Status Report The TDM Status report has over 200 click counters and this version of software will print all available click counters. Visa ADVT Test Card 22, the applications labels are correctly justified This version of software addressed an issue where the application labels were not justified correctly.
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Shutter Diagnostics (FT5000 only) Under the dispenser diagnostic, a new selection to test the shutter for the FT5000’s terminals with a shutter is available. This function will open and close the shutter for diagnostic. Reason for why a cassette was taken out of service is recorded This software will record the reason why a cassette is taken out of service when the cassette is taken out of service by the terminal.
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Revision History Date 10/23/2007 12/20/2007 3/19/2008 Triton Systems Version 1.0 1.1 1.2 Description of Change Initial Revision Updated Software Requirements Added 5.
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Triton Systems of Delaware, INC. Software Release Notes RL2000 2.0.0 Netherlands Affected products RL2000 August 27, 2007 Version 1.0 Triton Systems of Delaware, Inc.
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INTRODUCTION......................................................................................................................... 3 PLATFORMS AFFECTED......................................................................................................... 3 HARDWARE REQUIREMENTS ........................................................................................................ 3 SOFTWARE REQUIREMENTS ...................................................................................................
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Introduction This document describes new functionality for the 2.0.0 software release for RL2000 for Netherlands with Fortis screen file. The differences described are from 1.8.6 RL5000. Only software changes are documented, please refer to the RL2000 Users Manual for hardware information of the RL2000 ATM.
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Description of Changes Archive Unaudited Records This software release has the capability to automatically delete journal data without first auditing the journal. This feature can be used to force the terminal to stay in service even when the journal size reaches the maximum defined size. IMPORTANT: Only enable this feature if you are aware of the implications of this. Enabling this feature will cause unaudited journal data to be deleted and cannot be recovered.
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Selecting “Enter” will enable the “Archive unaudited records” option and selecting “Cancel” will leave it disabled. Note that this feature can only be enabled/disabled by the “Master” user.
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Bill Mix Methods In previous software releases, if 2 or more cassettes contained the same denomination then all bills would be dispensed from one cassette before using the second. A new bill mix method has been added to alternate between cassettes of like denomination for each transaction. The bill mix methods are: • • Minimize (the current method) Minimize EW (for “Even Wear”) This option can be configured in Management => Terminal Configuration => Cassette Setup.
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The online help in Management Functions has been removed for the RL2000 ATM. No Text Receipts The RL2000 uses a USB printer which has much faster communications than the serial printer on the RL5000. Due to this print speed increase, the option to select “text” receipts has been removed and all receipts are printed as “graphics”. New Load File Format Software load files for the RL2000 will have a “tfv” extension rather than “tlf”.
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Changes to the Communication Specification The following FID has been added to support sending journal data to the host: ‘j’ Journal data – Ten ASCII numbers, optionally followed by size / journal data pairings, always ending with an ANSI CRC-16 checksum.
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• • Bill Mix Method: Minimize Journal Data in Host Response: Disabled Known Issues Journal Upload Enable/Disable from Management If a download keys is initiated from Management Functions (Key Management=>Download Keys), the flag in the message response to enable/disable is ignored. This feature will only be enabled or disabled during a transaction request. Revision History Date August 27, 2007 Triton Systems Version 1.
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Triton Systems of Delaware, INC. Software Release Notes RL2000 2.0.0 South Africa Affected products RL2000 November 9, 2007 Version 1.2 Triton Systems of Delaware, Inc.
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INTRODUCTION......................................................................................................................... 3 PLATFORMS AFFECTED......................................................................................................... 3 HARDWARE REQUIREMENTS ........................................................................................................ 3 SOFTWARE REQUIREMENTS ...................................................................................................
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Introduction This document describes new functionality for the 2.0.0 South Africa (EMV) software release for RL2000. The differences described are from 1.9.0 RL5000. Only software changes are documented, please refer to the RL2000 Users Manual for hardware information of the RL2000 ATM. Platforms Affected This release is for the following families: • RL2000 • 9100 with RL2000 EMV Upgrade Hardware Requirements The following is a list of hardware supported by this software: • Display: 8” Color VGA or 5.
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Description of Changes New Screen File Look This software release contains a new screen design for customer transactions.
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Ad Graphics (8” Display) The screen file for this software release contains the following fields for advertisement graphics on the welcome or “Insert Card” screen (with pixel sizes in width x height): • Header: 636 x 90 • Welcome Ad: 310 x 385 The following advertisement graphic is available on the “Transaction Processing” screen: • Transaction Ad: 636 x 260 Triton Systems Software Release Notes Page 5 of 14 November 9, 2007
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Ad Graphics (5.7” Display) The screen file for the 5.
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Coupon and Receipt Graphics The following coupon and receipt graphics are available: • Receipt Graphic: 480 x 120 • Coupon Graphic (Top): 450 x 225 • Coupon Graphic (Bottom): 450 x 225 Triton Systems Software Release Notes Page 7 of 14 November 9, 2007
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Archive Unaudited Records This software release has the capability to automatically delete journal data without first auditing the journal. This feature can be used to force the terminal to stay in service even when the journal size reaches the maximum defined size. IMPORTANT: Only enable this feature if you are aware of the implications of this. Enabling this feature will cause unaudited journal data to be deleted and cannot be recovered.
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Selecting option 4 to enable this feature will display the following message: Selecting “Enter” will continue to the next prompt and selecting “Cancel” will leave it disabled. Selecting “Enter” will enable the “Archive unaudited records” option and selecting “Cancel” will leave it disabled. Note that this feature can only be enabled/disabled by the “Master” user.
PAGE 402
Changing this setting will log the following entry to the journal: Username: Master Parameter Change: Archive unaudited records Old: Disabled New: Enabled The current settings can be viewed in the Configuration Summary report: Auto Archive Archive to: None (Delete) Archive when journal size exceeds: 2 MB Archive all audited records older than: 7 days Archive unaudited records: Yes Bill Mix Methods In previous software releases, if 2 or more cassettes contained the same denomination then all bills would be
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Note: Turning on this feature will cause journal records to be audited and may not be retrieved from Triton Connect or viewed at the terminal through the “Display Unaudited Records” feature. Old journal records can still be viewed using “Display Last X”. UPS Support If a UPS is connected to the ATM, this software release has the capability to detect if the system is on UPS power and shut down the ATM at the first idle time. The ATM will power up immediately when main power has been restored.
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An option to configure the LED lead-through indicator brightness has been added in Management => Diagnostics => General I/O.
PAGE 405
Changes to the Communication Specification The following FID has been added to support sending journal data to the host: ‘j’ Journal data – Ten ASCII numbers, optionally followed by size / journal data pairings, always ending with an ANSI CRC-16 checksum.
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• Journal Data in Host Response: Disabled Known Issues Journal Upload Enable/Disable from Management If a download keys is initiated from Management Functions (Key Management=>Download Keys), the flag in the message response to enable/disable is ignored. This feature will only be enabled or disabled during a transaction request. Revision History Date August 27, 2007 August 27, 2007 November 9, 2007 Triton Systems Version 1.0 1.1 1.
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Triton Systems of Delaware, INC. X2 2.2.1 Software Release Notes (South Africa) Affected products RL2000, RL5000, FT5000 December 20, 2007 Version 1.0 Triton Systems of Delaware, Inc.
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INTRODUCTION......................................................................................................................... 3 PLATFORMS AFFECTED......................................................................................................... 3 HARDWARE REQUIREMENTS ........................................................................................................ 3 SOFTWARE REQUIREMENTS ...................................................................................................
PAGE 409
Introduction This document describes new functionality for the 2.2.1 South Africa (EMV) software release for RL2000, RL5000, and FT5000 with X2 controller. The differences described are from X2 2.0.1. Platforms Affected This release is for the following families: • RL2000, RL5000, FT5000 with X2 Controller Hardware Requirements The following is a list of hardware supported by this software: • Display: 10.
PAGE 410
Description of Changes PCI EPP Support This version of software supports the T5 EPP. Fully support TDM Dispenser Status Report The TDM Status report has over 200 click counters and this version of software will print all available click counters. The terminal will go out service with spaces as the Host phone number This version of software will take the terminal out of service if the Host Phone number is not correctly configured.
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Known Issues Journal Upload Enable/Disable from Management If a download keys is initiated from Management Functions (Key Management=>Download Keys), the flag in the message response to enable/disable is ignored. This feature will only be enabled or disabled during a transaction request. Revision History Date 12/20/2007 Triton Systems Version 1.
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T5 PCI-EPP KEY SUPPLEMENT C MANAGEMENT PROCEDURES T7 PCI-EPP
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X-SCALE / X2 CONFIGURATION M ANUAL PCI-EPP (T5) / K EY M ANAGEMENT P ROCEDURES DIFFERENCES WITH THE T5 PCI-EPP KEYPAD USER PASSWORDS MUST BE AT LEAST 8 CHARACTERS, RATHER THAN 6. EPP WILL PROMPT WITH ERROR IF FEWER CHARACTERS ENTERED AND THEN TAKE YOU BACK TO PASSWORD ENTRY AT POINT YOU LEFT OFF. THERE IS NO WAY TO CLEAR THE PASSWORD. HIT AND START OVER. NO OR ON KEY ENTRY.
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SUPPLEMENT C - KEY MANAGEMENT PROCEDURES KEY MANAGEMENT PROCEDURES (W/T5 PCI-EPP INSTALLED) ENTER MANAGEMENT FUNCTIONS > MAIN MENU > KEY MANAGEMENT. NOTE: PREVIOUSLY , USERS HAD TO ENTER THE INITIAL PASSWORD OF SIX (6) “ZEROS” BEFORE BEING ALLOWED TO SET THE PASSWORDS. THIS IS NO LONGER REQUIRED (FOR T5 PCI-EPP ONLY). SELECT “SET U SER 1 PASSWORD” OPTION. ENTER NEW PASSWORD FOR USER 1. PASSWORDS CAN BE ANYWHERE FROM ‘8’ TO ‘16’ DECIMAL DIGITS. PRESS .
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X-SCALE / X2 CONFIGURATION M ANUAL SELECT “ENTER MASTER KEYS” OPTION. USER 1 ENTERS THE FIRST KEY PART (32 CHARACTERS). REFERENCE THE KEY LAYOUT DISPLAY BELOW. THE MAIN KEYPAD WILL MIRROR THE NUMBER/ALPHANUMERIC KEYS. AFTER ENTERING THE KEYS, PRESS THE OPTION ON THE RIGHT-SIDE FUNCTION KEY . IMPORTANT: T HE REST OF THE PROCEDURES MUST BE COMPLETED WITHIN A 10 MINUTE PERIOD.
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SUPPLEMENT C - KEY MANAGEMENT PROCEDURES 11 THE “CHECK DIGITS” PROMPT APPEARS. PRESS . A PROMPT APPEARS TO ENTER THE SECOND KEY PART. PRESS . USER 2 ENTERS THE SECOND KEY PART (32 CHARACTERS). REFER TO STEP 8 FOR ENTERING KEYS. THE “CHECK DIGITS” PROMPT APPEARS. YOU WILL BE PROMPTED THAT THE KEY WAS SUCCESS FULLY CHANGED. REPEAT SEQUENCE FOR ENTERING MAC MASTER KEY , IF REQUIRED.
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X-SCALE / X2 CONFIGURATION M ANUAL KEY MANAGEMENT PROCEDURES (W/T7 PCI-EPP INSTALLED) ENTER MANAGEMENT FUNCTIONS > MAIN MENU > KEY MANAGEMENT. THE T7 USER PASSWORDS ARE INITIALLY SET TO SIX (6) “ZEROS (SIMILAR TO VEPP) BEFORE BEING AL LOWED TO SET THE PASSWORDS . SELECT “SET U SER 1 PASSWORD” OPTION. ENTER NEW PASSWORD FOR USER 1. PASSWORDS CAN BE ANYWHERE FROM ‘6’ TO ‘14’ DECIMAL DIGITS. PRESS . YOU WILL BE PROMPTED AGAIN TO CONFIRM THE NEW PASSWORD . R E - ENTER NEW PASSWORD .
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SUPPLEMENT C - KEY MANAGEMENT PROCEDURES SELECT “ENTER MASTER KEYS” OPTION. ENTER USER 1 PASSWORD. PRESS . ENTER USER 2 PASSWORD. PRESS . USE THE KEY TO TOGGLE BETWEEN “NEW KEY” OR “ADD PART” (TO AN EXISTING KEY). PRESS FOR THE APPLICABLE ENTRY. USER 1 ENTERS THE FIRST KEY PART (32 CHARACTERS). REFERENCE THE KEY LAYOUT DISPLAY BELOW. THE MAIN KEYPAD WILL MIRROR THE NUMBER/ALPHA NUMERIC KEYS.
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X-SCALE / X2 CONFIGURATION M ANUAL A PROMPT APPEARS TO ENTER THE SECOND KEY PART. PRESS . USER 2 ENTERS THE SECOND KEY PART (32 CHARACTERS). REFER TO STEP 9 FOR ENTERING KEYS. 11 YOU WILL BE PROMPTED THAT THE KEY WAS SUCCESSFULLY CHANGED. 12 REPEAT SEQUENCE FOR ENTERING MAC MASTER KEY , IF REQUIRED. THE “CHECK DIGITS” PROMPT APPEARS.