MAKO® MODEL 2000 CASH DISPENSER OPERATION MANUAL Version 4.1 TDN 07102-00010 09/00 CORPORATE HEADQUARTERS: RMA (RETURN MATERIAL AUTHORIZATION) RETURN ADDRESS: 522 E. Railroad Street Long Beach, MS 39560 PHONE: (228) 868-1317 FAX: (228) 868-0437 21405 B Street Long Beach, MS 39560 COPYRIGHT NOTICE Copyright © 2000 Triton Systems , Inc. All rights reserved.
MAKO CASH DISPENSER OPERATION MANUAL FCC COMPLIANCE Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Note 1: This equipment has been tested and found to comply with the limits for a Class A digital device, persuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
MAKO CASH DISPENSER OPERATION MANUAL NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.
MAKO CASH DISPENSER OPERATION MANUAL AVIS: L’étiquette d’Industrie Canada identific le matériel homologué. Cette étiquette certifie que le matériel est conforme aux normes de protection, d’exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.
MAKO CASH DISPENSER OPERATION MANUAL CONTENTS SECTION 1 - INTRODUCTION ........................................................................................................................... 1-1 WHAT’S IN THIS MANUAL ........................................................................................................................ 1-2 WHAT IS MAKO? ...................................................................................................................................
MAKO CASH DISPENSER OPERATION MANUAL CONTENTS FUNCTION: RESET/TEST MODEM ...................................................................................... 5-23 FUNCTION: MODEM SPEAKER ON/OFF ............................................................................ 5-24 FUNCTION: SCAN CARD ..................................................................................................... 5-25 FUNCTION: LANGUAGE/IDIOMA ................................................................................
MAKO CASH DISPENSER OPERATION MANUAL CONTENTS FUNCTION: KEY MANAGEMENT ......................................................................................... 5-73 FUNCTION: ENTER MAC MASTER KEY ....................................................................... 5-74 FUNCTION: ENTER PIN MASTER KEY ......................................................................... 5-76 FUNCTION: INJECT MASTER KEY ...............................................................................
MAKO CASH DISPENSER OPERATION MANUAL CONTENTS FUNCTION: TRANSACTION TYPES ................................................................................................ 5-128 FUNCTION: ACCOUNT TYPES ........................................................................................................ 5-129 SECTION 6 - MAINTENANCE ........................................................................................................................... 6-1 CLEANING THE ENCLOSURE ........................
SECTION 1 INTRODUCTION
MAKO CASH DISPENSER OPERATION MANUAL SECTION 1 - INTRODUCTION WHAT’S IN THIS MANUAL This manual describes all operating features of the Mako Cash Dispenser. It is divided into nine Sections and three Appendixes, which together provide the information necessary to setup and operate the unit. A brief description of each of these sections of the manual is provided below: Section 2 - Features This Section summarizes the major features and capabilities of the Mako Dispenser.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 1 - INTRODUCTION Section 9 - Customer Transactions This Section provides diagrams which illustrate the sequence of actions and screen displays associated with Withdrawal, Transfer and Balance Inquiry transactions. Appendix A This Appendix provides instructions for opening and changing the combination of the mechanical combination lock. This lock is the standard locking device for the Mako security vault, which holds the cash dispensing mechanism.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 1 - INTRODUCTION BALANCING DAILY TRANSACTIONS Mako keeps track of all transactions and provides simple printed reports to assist in maintaining accurate balance records. The DAY CLOSE function, for example, summarizes the transaction activities of the previous business day. The CASSETTE CLOSE function summarizes the activities since the cash-dispensing cassette was last loaded.
SECTION 2 FEATURES
MAKO CASH DISPENSER OPERATION MANUAL SECTION 2 - FEATURES MAKO CASH DISPENSER The general features of the Mako Cash Dispenser are described in Table 2-1: Table 2-1. Mako Cash Dispenser Features. • • • • • • • • • • • • UL approved. Uses an ordinary dial-up telephone line, instead of an expensive leased line. 2400 bps (bits-per-second) modem standard (optional 14400 and 33600 bps modems available). Cassette holds approximately 1000 new/750 used US currency notes.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 2 - FEATURES • 256-Color Ad Graphic Display Support ATM Software Release 4.1 delivers support for the new 256-color display feature of Triton Systems ATMs. Ad Graphic screens can now be displayed using a richer palette of 256 colors. • MAC Data Encryption Support ATM Software Release 4.1 implements support for the Message Authentication Code (MAC) data encryption protocol. This capability is typically referred to as “MAC-ing”.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 2 - FEATURES • Exit Message This feature allows a message to be displayed to the customer at the conclusion of a transaction. The content of the message is determined by the operator. • Predial Capability By initiating the call to the processor immediately after the customer inserts and removes their ATM or credit card (predialing), the actual transaction, once selected, can be completed more quickly.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 2 - FEATURES Normally, journal data is printed by the unit’s receipt printer, but with the optional Triton Connect software package the information can be sent to a remote PC (Personal Computer) for storage and subsequent analysis. The information in the electronic journal is maintained in a safe and secure environment. The journal is physically located in the lower security compartment of the unit, making it as secure as the cash itself.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 2 - FEATURES • International Monetary Support This feature allows installation and service personnel to select one of a number of monetary symbols (such as C, ¢, $, ƒ, L, Pt., £, Q, ¥) that describe the type of currency that will be dispensed by the Mako Dispenser. The default symbol can be viewed and changed through the Management Functions. • Six-Digit Amount Entry Fields U.S.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 2 - FEATURES Formatting Graphics Memory from a Triton Connect Host Computer The first method uses Triton Connect to send a message to the terminal from the Triton Connect Host Computer that tells it to format Graphics Memory. Formatting Graphics Memory at the Local Terminal Graphics Memory can also be formatted from the local terminal through the Management Functions. Refer to the section on Management Functions for procedures.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 2 - FEATURES • Receipt Printer Graphics Triton Connect Software Release 1.8 or higher allows a bit-mapped graphic image in “.bmp” format to be downloaded to the terminal. This graphic is printed on the receipt when the PRINTED GRAPHIC option is enabled through the Management Functions. • Prize Coupons Option The Mako Dispenser may be configured to award “prize coupons” to customers on a random chance or a withdrawal amount-determined basis.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 2 - FEATURES • Color Display Option The Mako Dispenser can be equipped with an optional 16-color LCD display. As with the standard gray-scale display, the customer is guided through a transaction by selecting various options from menus that are presented on the LCD. Additionally, the terminal has the capability of displaying promotional information (AD Screens) in color while it is idle or when the customer is waiting for a transaction to be completed.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 2 - FEATURES Once selected, the Mako Dispenser can accept the entry of extended amounts for customer withdrawal and transfer transactions. The feature is activated using the terminal’s Management Functions. • Date/Time Format This option allows the operator to select either MM/DD/YY or DD/MM/YY as the format the terminal will use when printing receipts and other reports.
SECTION 3 OPERATION AND SETUP
MAKO CASH DISPENSER OPERATION MANUAL SECTION 3 - OPERATION AND SETUP BASIC OPERATION This chapter describes the basic operation and setup of the Mako Dispenser. MENU-BASED OPERATION The Mako Dispenser operates as a menu driven system. Messages and menu options presented on the LCD display screen guide the user’s actions. The desired menu option is selected by pressing one of the screen keys located to the left and right of the display (see Figure 3-2).
MAKO CASH DISPENSER OPERATION MANUAL SECTION 3 - OPERATION AND SETUP If you do not select a menu choice within 30 seconds the Mako Dispenser will automatically default to the Customer Welcome screen (a benefit of this feature is that in the event of a power interruption the terminal will automatically begin accepting customer transactions shortly after power is restored). SCREEN KEYS KEYPAD OPERATION The user interface of the Cash Dispenser consists of the LCD display and 24 rubber keys on three keypads.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 3 - OPERATION AND SETUP Figure 3-3. Alphanumeric Keypad. Table 3-1. Keypad Characters. The first character on the first key (0-9) you press after the key will be displayed at the current cursor position. Pressing the same key repeatedly will cycle the displayed letter through the available character choices for that key (X1-X6).
MAKO CASH DISPENSER OPERATION MANUAL SECTION 3 - OPERATION AND SETUP The and keys are used in most alphanumeric data entry situations. The is used to back up and erase a character. The is used to lock in a character. These keys will auto-repeat if held down for more than one second. The key can be used to clear an entry and start over. The key will abort the current transaction.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 3 - OPERATION AND SETUP **NOTE** The operator of the Mako Dispenser must change the MASTER PASSWORD to a new number when the installation is complete. The Top Menu serves an alternative purpose in the event of a machine malfunction or other error condition. Such conditions are normally reported by an “OUT OF SERVICE” message screen. The typical response to this message is to reset the Cash Dispenser.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 3 - OPERATION AND SETUP • Surcharge Mode Some networks allow a surcharge, or terminal fee, to be imposed on withdrawal transactions. If surcharges are in use on your network, you are required to notify the customer of the possibility of an additional fee before the transaction is processed. The customer must be given a chance to cancel the transaction.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 3 - OPERATION AND SETUP • MAC Master/Working Keys The MAC MASTER KEY is used to decrypt the MAC WORKING KEY. Each key is a 16character string, consisting of a combination of the digits 0-9 and the letters A-F. The MAC MASTER KEY may be injected from a personal computer (using a special floppy disk), or entered manually at the keypad. • PIN Master/Working Keys The PIN MASTER KEY is used to decrypt the PIN WORKING KEY.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 3 - OPERATION AND SETUP • Store Message The Store Message consists of up to four lines of text that are printed at the top of each receipt and report. This message is typically used to print the store name, address and phone number. • Marketing Message The Marketing Message consists of up to four lines of text that are printed at the top of each receipt and report.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 3 - OPERATION AND SETUP • Coupon Options Coupons are used for promotional purposes. The owner of the Mako Dispenser can use the Coupon Options feature to issue printed coupons from the receipt printer. Coupons are issued randomly (based on percentage) or whenever a customer uses the Dispenser to withdraw more than a predetermined minimum amount of cash.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 3 - OPERATION AND SETUP MAK O S E TU P PAR AME TE R S FU N C TION /PAR AME TE R FAC TORY D E FAU LT PAGE N O. OFF 5-7 C LOS E 1 S C HE D ULE C LOS E FU N C TION /PAR AME TE R FAC TORY D E FAU LT PAGE N O.
SECTION 4 HANDLING CASSETTES
MAKO CASH DISPENSER OPERATION MANUAL SECTION 4 - HANDLING CASSETTES MEDIA CONDITION Documents loaded into the note cassette must be in “fit” condition if a high level of performance (low reject and failure rate) is expected from the Mako dispensing mechanism. “Fit” documents are defined as those that do not possess any of the defects listed below: l Used Currency “Fit” used currency does not possess any of the following defects: Ü Sticky substances on the surface of the paper.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 4 - HANDLING CASSETTES 3. Lift the cassette up slightly, so that its rear bottom edge lifts free of the two alignment pins on the top of the dispenser chassis. (See Figure 4-2.) Figure 4-2. Lift cassette to clear the alignment pins. 4. Pull the cassette out slightly, so that you can place your free hand around the front of the cassette opening. This is the feed end of the cassette.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 4 - HANDLING CASSETTES 6. Place the cassette on a level, flat surface, oriented so that the feed opening is up, as in Figure 4-5. Place a small bundle of notes, approximately one inch thick, on top of the opening. If there are no notes already in the cassette, the bundle will rest on the spring pressure plate. Figure 4-5. Place bundle of notes on top of feed opening. 7.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 4 - HANDLING CASSETTES 9. Lower the cassette onto the alignment pins. Figure 4-8. Lower cassette into final position.. 10. Lock the cassette into the dispenser mechanism chassis. Remove the cassette locking key. Close the security container door and lock the security container. Figure 4-9. Lock the cassette into the dispenser chassis.. TRITON SYSTEMS, INC.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 4 - HANDLING CASSETTES THIS PAGE INTENTIONALLY LEFT BLANK. TRITON SYSTEMS, INC.
SECTION 5 MANAGEMENT FUNCTIONS
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS INTRODUCTION This section describes the MANAGEMENT FUNCTIONS available for controlling the Cash Dispenser. When the CUSTOMER WELCOME screen is displayed, you can access the MANAGEMENT FUNCTIONS menu by following the procedure described next. ACCESSING THE MANAGEMENT FUNCTIONS MENU 1.) Press and hold down the key; while holding down the key, press the <1> key. Release both keys. After a moment the Top Menu will be displayed.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS The MANAGEMENT FUNCTIONS Screen. The ADMINISTRATION password allows access to a limited group of functions such as CLOSE, DIAGNOSTICS, etc. The MASTER PASSWORD allows access to all functions performed with the ADMINISTRATION password plus access to the Cash Dispenser configuration functions.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS Management Functions Chart TRITON SYSTEMS, INC.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: MANAGEMENT FUNCTIONS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: Select the MANAGEMENT FUNCTIONS option from the Top Menu (see page 5-2 for instructions on how to access the Top menu). DESCRIPTION: The MANAGEMENT FUNCTIONS menu allows the terminal operator to access the following functions: 1.) 2.) 3.) 4.) 5.) 6.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: CLOSE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: Select the CLOSE option from the MANAGEMENT FUNCTIONS screen to view the options available from the SELECT CLOSE FUNCTION menu. DESCRIPTION: The SELECT CLOSE FUNCTION menu allows the terminal operator to perform the following functions: 1.) 2.) 3.) 4.) 5.) 6.) 7.) SCHEDULE CLOSE TRIAL CASSETTE BALANCE TRIAL CLOSE DAY CLOSE SEND TERMINAL TOTALS ENTER QTY.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SCHEDULE CLOSE FACTORY DEFAULT: OFF ACCESS INSTRUCTIONS: 1.) Select CLOSE from the MANAGEMENT FUNCTION screen. 2.) Select SCHEDULE CLOSE. DESCRIPTION: This function allows you to turn on or off the SCHEDULE CLOSE feature. It also provides access to the CHANGE SCHEDULE function, which allows you to specify the time of day when a CLOSE process will be automatically initiated (if the SCHEDULE CLOSE feature is turned ON).
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: CHANGE SCHEDULE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select CLOSE from the MANAGEMENT FUNCTION screen. 2.) Select SCHEDULE CLOSE. 3.) Select CHANGE SCHEDULE. DESCRIPTION: This function is used to set the time, in hours and minutes, at which the terminal will automatically initiate contact with the processor and perform a DAY CLOSE operation. The time is entered in the form ‘HH:MM:SS’ (hours, minutes, seconds).
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: TRIAL CASSETTE BALANCE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select CLOSE from the MANAGEMENT FUNCTION screen. 2.) Select TRIAL CASSETTE BALANCE. DESCRIPTION: Selecting this function prints a receipt summarizing activity on the cassette since the last CASSETTE CLOSE was performed. The totals are not cleared (set to zero) or reported to the host during a trial cassette close. The following information is provided: 1.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: TRIAL CLOSE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select CLOSE from the MANAGEMENT FUNCTIONS screen. 2.) Select TRIAL CLOSE. DESCRIPTION: The TRIAL CLOSE function is used during the daily close procedure. It does the same thing as DAY CLOSE, except that the totals are not cleared. The report printed by the TRIAL CLOSE is used to balance your Cash Dispenser before you actually balance with your processor.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: DAY CLOSE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select CLOSE from the MANAGEMENT FUNCTIONS screen. 2.) Select DAY CLOSE. DESCRIPTION: The DAY CLOSE Function is used to complete daily balancing of the Cash Dispenser with the processor. The DAY CLOSE is performed to clear the totals and switch to the next business day.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SEND TERMINAL TOTALS FACTORY DEFAULT: OFF ACCESS INSTRUCTIONS: 1.) Select CLOSE from the MANAGEMENT FUNCTION screen. 2.) Select SEND TERMINAL TOTALS. DESCRIPTION: This function allows you to turn on or off the REPORT TERMINAL TOTALS feature. When the feature is turned ON, the terminal will send accumulated totals information to the processor during the close operation.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: ENTER QTY. IN CASSETTE FACTORY DEFAULT: ‘0’ ACCESS INSTRUCTIONS: 1.) Select CLOSE from the MANAGEMENT FUNCTION screen. 2.) Select ENTER QTY. IN CASSETTE. DESCRIPTION: The ENTER QTY. IN CASSETTE function allows entry of the number of documents in the cassette. This number is used as a starting point for the cassette close report, the Dispense Counter value on the Receipt Printer Report and the Low Cash Threshold feature.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: CASSETTE CLOSE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select CLOSE from the MANAGEMENT FUNCTION screen. 2.) Select CASSETTE CLOSE. DESCRIPTION: The CASSETTE CLOSE function is used to complete the balancing of a specific currency cassette of the Cash Dispenser. This function prints a report summarizing all activity on the Cash Dispenser for the selected cassette since the last CASSETTE CLOSE was completed.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: DIAGNOSTICS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen. DESCRIPTION: Select one of the following to perform the appropriate DIAGNOSTICS test: • • • • • • • Select STATUS to determine the operational status of the Cash Dispenser. Select CLEAR DISPENSE ERROR to reset dispenser-related error indications.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: STATUS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen. 2.) Select the STATUS option. DESCRIPTION: The STATUS command is used to check the operational condition of the various functional areas of the dispensing mechanism. Under normal circumstances, the Return Code should be “GQ”, which indicates that the mechanism is fully operational and ready to dispense.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: CLEAR DISPENSE ERROR FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen. 2.) Select the CLEAR DISPENSE ERROR option. DESCRIPTION: The CLEAR DISPENSE ERROR command instructs the dispenser to ‘reset’ all error indications except “BIN LOW’ and STACKER BLOCKED” conditions (see Section 8, Error Conditions, for a description of dispenser error codes).
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: TEST DISPENSE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen. 2.) Select the TEST DISPENSE option. DESCRIPTION: This command instructs the dispensing mechanism to dispense and reject one note from the note cassette. The note will be dispensed to the floor of the mechanism vault enclosure. This test exercises the dispenser without sending notes to the exterior note tray.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: FORMAT MEMORY EXPANSION CARD FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen. 2.) Select the FORMAT MEMORY EXPANSION CARD option. DESCRIPTION: Graphics Memory must be formatted so that it is ready to accept downloaded files from a Triton Connect Host Computer. Graphics Memory is factory formatted.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: TEST RECEIPT PRINTER FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen. 2.) Select the TEST RECEIPT PRINTER option. DESCRIPTION: This command will print two lines of text on the receipt printer and then advance and cut the paper. The text should be 42 characters wide. The remainder of the information on the TEST RECEIPT PRINTER print out is terminal configuration data.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: VERSION #’S FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen. 2.) Select the VERSION #’S option. DESCRIPTION: This function displays the version information for the terminal software that is running in the Cash Dispenser. Normally you do not need to access this function unless you are asked to by service personnel.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: MORE DIAGNOSTICS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen. 2.) Select the MORE DIAGNOSTICS option. DESCRIPTION: This screen allows you to select additional diagnostics functions. The functions available are: 1.) RESET/TEST MODEM, which performs a functional test of the modem hardware. 2.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: RESET/TEST MODEM FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen. 2.) Select MORE DIAGNOSTICS. 3.) Select the RESET/TEST MODEM option. DESCRIPTION: This test confirms that the CPU Module can communicate with the modem and that the modem can be configured. This test does not test the ability of the modem to communicate on the phone line.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: MODEM SPEAKER ON/OFF FACTORY DEFAULT: OFF ACCESS INSTRUCTIONS: 1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen. 2.) Select MORE DIAGNOSTICS. DESCRIPTION: This function allows you to turn the modem speaker sound on or off. The modem speaker output could be turned on, for example, during troubleshooting of communications problems, to verify the modem is actually accessing the telephone line.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SCAN CARD FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen. 2.) Select MORE DIAGNOSTICS. 3.) Select the SCAN CARD option. DESCRIPTION: The SCAN CARD function reads a card and displays the information imprinted on its magnetic strip. This can be done on a customer card that doesn’t seem to work in the Cash Dispenser.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: LANGUAGE/IDIOMA FACTORY DEFAULT: Country-specific ACCESS INSTRUCTIONS: Select the LANGUAGE/IDIOMA option from the MANAGEMENT FUNCTIONS screen to view the additional options available. DESCRIPTION: This function provides access to the options that control the language that is displayed on the Cash Dispenser LCD Display.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: ENGLISH/INGLES FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select the LANGUAGE/IDIOMA option from the MANAGEMENT FUNCTIONS screen. 2.) Select the ENGLISH/INGLES option. DESCRIPTION: Choosing this function when the DISABLE CUST. OPTION is selected will set the LCD screen to display only English text during a transaction. Choosing this function when the ENABLE CUST.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SPANISH/ESPANOL FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select the LANGUAGE/IDIOMA option from the MANAGEMENT FUNCTIONS screen. 2.) Select the SPANISH/ESPANOL option. DESCRIPTION: NOTE: Some versions of international software replace the Spanish language option with French. Choosing this option when the DISABLE CUST. OPTION is selected will display only Spanish text during a transaction.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: ENABLE/DISABLE CUST. OPTION FACTORY DEFAULT: ‘OPTION IS: DISABLED’ ACCESS INSTRUCTIONS: 1.) Select the LANGUAGE/IDIOMA option from the MANAGEMENT FUNCTIONS screen. 2.) Select either option, as appropriate: • ENABLE CUST. OPTION. • DISABLE CUST. OPTION.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: JOURNAL FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: Select JOURNAL from the options available at the MANAGEMENT FUNCTIONS screen. DESCRIPTION: Select the JOURNAL function from the MANAGEMENT FUNCTIONS screen to: 1.) PRINT THE JOURNAL 2.) CLEAR JOURNAL 3.) PRINT THE LAST X ENTRIES ERROR CONDITIONS: There are no error conditions directly associated with this function. TRITON SYSTEMS, INC.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: PRINT JOURNAL FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select JOURNAL from the options available at the MANAGEMENT FUNCTIONS screen. 2.) Select the PRINT JOURNAL option to print all unaudited records stored in the Electronic Journal. DESCRIPTION: The PRINT JOURNAL command is used to automatically print out any journal entries collected since the last time the journal was printed.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: CLEAR JOURNAL FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select JOURNAL from the options available at the MANAGEMENT FUNCTIONS screen. 2.) Select the CLEAR JOURNAL option to mark all journal entries stored in the Electronic Journal since the last time the CLEAR JOURNAL or PRINT JOURNAL functions were completed. DESCRIPTION: The CLEAR JOURNAL command is used to mark all unprinted records in the journal as ‘audited’.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: PRINT LAST X ENTRIES FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select JOURNAL from the options available at the MANAGEMENT FUNCTIONS screen. 2.) Select the PRINT LAST X ENTRIES option to print the last X (where ‘X’ is a number from 1 to 2045) entries stored in the Electronic Journal.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: PASSWORD MAINTENANCE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: Select the PASSWORD MAINTENANCE option from the MANAGEMENT FUNCTIONS screen. DESCRIPTION: The PASSWORD MAINTENANCE Function of MANAGEMENT FUNCTIONS menu allows access to menus for viewing and changing the following: 1.) MASTER PASSWORD 2.) ADMINISTRATION PASSWORD ERROR CONDITIONS: There are no error conditions directly associated with this function.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: MASTER PASSWORD FACTORY DEFAULT: ‘123456’ ACCESS INSTRUCTIONS: 1.) Select the PASSWORD MAINTENANCE option from the MANAGEMENT FUNCTIONS screen. 2.) Select the MASTER PASSWORD option. DESCRIPTION: The MASTER PASSWORD is the highest level password on the Cash Dispenser. It allows access to all functions except downloading of new software. The MASTER PASSWORD must be entered in order to change the ADMINISTRATION password.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: ADMINISTRATION PASSWORD FACTORY DEFAULT: ‘987654’ ACCESS INSTRUCTIONS: 1.) Select the PASSWORD MAINTENANCE option from the MANAGEMENT FUNCTIONS screen. 2.) Select the ADMINISTRATION PASSWORD option. DESCRIPTION: The ADMINISTRATION PASSWORD is used to perform daily management functions. This password DOES NOT allow access to the TERMINAL CONFIGURATION menu.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: TERMINAL CONFIGURATION FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNCTIONS screen. DESCRIPTION: The TERMINAL CONFIGURATION option provides access to functions that allow the following parameters to be viewed and changed: 1.) 2.) 3.) 4.) 5.) 6.) 7.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: PRINTER SETTINGS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNCTIONS screen. 2.) Select the PRINTER SETTINGS option. DESCRIPTION: This menu provides access to the following functions: 1.) SET PRINT LENGTH 2.) LOW RECEIPT PAPER 3.) PRINTER GRAPHICS ERROR CONDITIONS: There are no error conditions directly associated with this function. TRITON SYSTEMS, INC.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SET PRINT LENGTH FACTORY DEFAULT: ‘35’ ACCESS INSTRUCTIONS: 1.) Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNCTIONS screen. 2.) Select the PRINTER SETTINGS option. 3.) Select SET PRINT LENGTH. DESCRIPTION: This function sets the minimum length of the receipt provided to the customer after each transaction.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: LOW RECEIPT PAPER FACTORY DEFAULT: ‘OUT OF SERVICE’ ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select the PRINTER SETTINGS option. 3.) Choose the LOW RECEIPT PAPER option. DESCRIPTION: After selecting the LOW RECEIPT PAPER ON/OFF option, a screen displaying,” WHEN RECEIPT PAPER BECOMES LOW, THE ATM WILL BE OUT OF SERVICE” (or IN SERVICE depending on terminal setup).
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: PRINTER GRAPHICS FACTORY DEFAULT: ENABLED ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION option from the MANAGEMENT FUNCTIONS screen. 2.) Select the PRINTER SETTINGS option. 3.) Select PRINTER GRAPHICS. DESCRIPTION: The Printed Graphics feature can only be used when an optional Memory Expansion Card is installed in the terminal. Triton Connect Software Release 1.8 (or above) allows bit mapped graphics (in ‘.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: RANDOM/LEVEL PRIZE COUPONS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select RANDOM/LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu. DESCRIPTION: This function provides access to the following options, which will set up terminal operations for issuing printed and dispensed prize coupons: 1.) 2.) 3.) 4.) 5.) ENTER LEVEL/PRIZE MESSAGE.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: ENTER LEVEL PRIZE MSG. FACTORY DEFAULT: NONE ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select RANDOM/LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu. 3.) Select ENTER LEVEL PRIZE MSG. DESCRIPTION: The LEVEL PRIZE MESSAGE consists of four lines of text that are printed on the Level Prize receipt and report. The text can be full alphanumeric text.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: ENTER RANDOM PRIZE MSG. FACTORY DEFAULT: NONE ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select RANDOM/LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu. 3.) Select ENTER RANDOM PRIZE MSG. DESCRIPTION: The RANDOM PRIZE MESSAGE consists of four lines of text that are printed on the Random Coupon receipt and report. The text can be full alphanumeric text.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: ENABLE/DISABLE COUPON AWARDS FACTORY DEFAULT: DISABLED ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select RANDOM/LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu. 3.) Select the ENABLE/DISABLE COUPON AWARDS option. 4.) Select ENABLE OR DISABLE from the menu displayed.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SET LEVEL PRIZE AMOUNT FACTORY DEFAULT: ‘$0.00’ ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select RANDOM/LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu. 3.) Select the SET LEVEL PRIZE AMOUNT option. 4.) Enter the amount in dollars and press “”. DESCRIPTION: This function sets the threshold level at which the level prize coupon will be printed.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SET RANDOM WINNING % FACTORY DEFAULT: ‘0%’ ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select RANDOM/LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu. 3.) Select the SET RANDOM WINNING % option. 4.) Select the CHANGE option. 5.) Enter the new random percentage and press .
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: CHANGE MESSAGES FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select CHANGE MESSAGES. DESCRIPTION: The CHANGE MESSAGES option of the TERMINAL CONFIGURATION menu allows information for the following screens to be changed by the terminal operator or a service technician: 1.) 2.) 3.) 4.) 5.) 6.) 7.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: MARKETING MESSAGE FACTORY DEFAULT: NONE ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select CHANGE MESSAGES. 3.) Select MARKETING MESSAGE. DESCRIPTION: KEY The MARKETING MESSAGE function allows you to compose a message that will appear on any printed products that include the store message (e.g. customer receipts, day closes, coupons, etc.).
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SURCHARGE MESSAGES FACTORY DEFAULT: ‘CUSTOM-D’ ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select CHANGE MESSAGES. 3.) Select SURCHARGE MESSAGES DESCRIPTION: This function is used to select the surcharge message that will be displayed to the customer. Press the button next to the desired message to select it.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS CUSTOM-C CUSTOM-D CUSTOM-E CUSTOM-F CUSTOM-H CUSTOM-G ERROR CONDITIONS: There are no error conditions directly associated with this function. TRITON SYSTEMS, INC.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: WELCOME MESSAGE FACTORY DEFAULT: ‘WELCOME TO miniATM’ ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select CHANGE MESSAGES. 3.) Select Welcome Message. DESCRIPTION: The Welcome Message consists of three lines of text that are printed at the top of the customer welcome screen. The text can be full alphanumeric text.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SURCHARGE OWNER FACTORY DEFAULT: NONE ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select CHANGE MESSAGES. 3.) Select SURCHARGE OWNER. DESCRIPTION: The name of the SURCHARGE OWNER is stored in the terminal and printed on the Receipt Printer Test Report. The name of the SURCHARGE OWNER is entered directly into the terminal.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: EXIT MESSAGE FACTORY DEFAULT: ‘Thank’s for Using miniATM’ ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select CHANGE MESSAGES. 3.) Select EXIT MESSAGE. DESCRIPTION: The Exit Message consists of three lines of text that are printed on the terminal display at the conclusion of a transaction. The text can be full alphanumeric text.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: STORE MESSAGE FACTORY DEFAULT: SEE NOTE ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select CHANGE MESSAGES. 3.) Select STORE MESSAGE. DESCRIPTION: KEY The STORE MESSAGE consists of four lines of text that are printed on the customer receipt. The text can be full alphanumeric text.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: TERMINAL OWNER FACTORY DEFAULT: NONE ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select CHANGE MESSAGES. 3.) Select TERMINAL OWNER. DESCRIPTION: The name of the TERMINAL OWNER is stored in the terminal and displayed to the customer in the surcharge warning message. The name is entered directly into the terminal. To enter a digit 0-9, simply press the key that has that digit.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: TERMINAL PARAMETERS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. DESCRIPTION: Selecting SET TERMINAL PARAMETERS from the TERMINAL CONFIGURATION menu allows the following Cash Dispenser operating parameters to be viewed or changed: 1.) 2.) 3.) 4.) 5.) 6.) 7.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SET TERMINAL # FACTORY DEFAULT: NONE ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose the SET TERMINAL # option. DESCRIPTION: The TERMINAL # is a unique string of characters provided by your processor to identify the Cash Dispenser when a transaction is taking place. It can contain numbers and letters.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: RESET SEQ # FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose the RESET SEQ # option. DESCRIPTION: Select the RESET SEQ. # option from the TERMINAL PARAMETER menu to reset the sequence number that is printed on the journal printout and receipt to ‘00000000’.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SURCHARGE MODE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose the SURCHARGE MODE option. DESCRIPTION: Selecting the SURCHARGE MODE option from the SET TERMINAL PARAMETERS menu allows the terminal operator or service technician to change the following surcharge options: 1.) SURCHARGE PERCENT 2.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SURCHARGE PERCENT FACTORY DEFAULT: ‘0’ / LESSER ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose the SURCHARGE MODE option. 4.) Select SURCHARGE PERCENT.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: ENABLE/DISABLE SURCHARGE FACTORY DEFAULT: DISABLED ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose the SURCHARGE MODE option. 4.) Select ENABLE or DISABLE, as appropriate. DESCRIPTION: Some networks allow a surcharge, or terminal fee, to be imposed on withdrawal transactions.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SURCHARGE LOCATION FACTORY DEFAULT: BEGINNING ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose the SURCHARGE MODE option. 4.) Choose the SURCHARGE LOCATION option. DESCRIPTION: The SURCHARGE LOCATION function determines where the terminal user is presented with the surcharge notification message.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: BLOCK ISO’S FACTORY DEFAULT: NONE ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose the SURCHARGE MODE option. 4.) Choose the BLOCK ISO’S option. DESCRIPTION: This function is used to block surcharging and to disable the display of surcharge messages for transactions that use a particular financial institution’s ATM or Credit Card.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS To enter or change an ISO go to the SELECT ISO TO CHANGE screen and perform the following: 1.) Press the Screen Key next to the block where the new ISO will be entered or an ISO changed. 2.) Enter the ISO number (up to six digits in length). 3.) Press the “” key. If more than one ISO must be entered repeat steps 1 through 3 until all ISO are entered (up to five ISO numbers may be entered using this screen).
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SURCHARGE AMOUNT FACTORY DEFAULT: ‘$0.00’ ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose the SURCHARGE MODE option. 4.) Choose the SURCHARGE AMOUNT option. DESCRIPTION: The surcharge amount will be entered directly on the SURCHARGE MODE screen.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: CASSETTE SETUP FACTORY DEFAULT: N/A 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select CASSETTE SETUP. DESCRIPTION: Selecting CASSETTE SETUP at the TERMINAL PARAMETERS menu allows the terminal operator to view and change the following parameters: 1.) 2.) 3.) 4.) 5.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: INTERNATIONAL CURRENCY FACTORY DEFAULT: COUNTRY-SPECIFIC ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select CASSETTE SETUP. 4.) Choose the INTERNATIONAL CURRENCY option. DESCRIPTION: This feature will allow operator personnel to select one of nine possible monetary symbols (C, ¢, $, ƒ, L, Pt.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: MAXIMUM AMOUNT FACTORY DEFAULT: ‘$500.00’ ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select CASSETTE SETUP. 4.) Choose the MAXIMUM AMOUNT option. DESCRIPTION: The maximum cash withdrawal limit must be set in the Cash Dispenser before any transactions can be completed.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: MULTIPLE AMOUNT FACTORY DEFAULT: ‘$0.00’ ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select CASSETTE SETUP. 4.) Choose the MULTIPLE AMOUNT option. DESCRIPTION: The MULTIPLE AMOUNT must be set in the Cash Dispenser before any transactions can be processed. This number is the denomination of the currency installed in the currency cassette.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: EXTENDED AMOUNT FACTORY DEFAULT: DISABLED ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select CASSETTE SETUP. 4.) Choose the EXTENDED AMOUNT option. DESCRIPTION: The standard length of a currency amount entry field is 8 digits.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: FAST CASH AMOUNT FACTORY DEFAULT: PROCESSOR-SPECIFIC ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select CASSETTE SETUP. 4.) Choose the FAST CASH AMOUNT option. DESCRIPTION: During a withdrawal transaction the FAST CASH screen prompts the customer to select the amount of the withdrawal from a list of five convenient amounts.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: KEY MANAGEMENT FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose the KEY MANAGEMENT option. DESCRIPTION: The KEY MANAGEMENT function provides access to Cash Dispenser functions that control the method of entry for the Master Key and the Comms (Communications) Key.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: ENTER MAC MASTER KEY FACTORY DEFAULT: PROCESSOR-SPECIFIC ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select KEY MANAGEMENT. 4.) Choose the ENTER MAC MASTER KEY option. DESCRIPTION: NOTE: The MAC MASTER KEY feature is applicable only to terminals using Triton Standard ATM software and a Secure Pin Entry Device (SPED) module.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS Normally, the MAC MASTER KEY contains only one part. However, some keys may contain multiple parts. If this is the case, separate individuals will hold the parts. If your key has multiple parts you must answer the question “ANOTHER KEY PART?”, with a YES until all parts are entered.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: ENTER PIN MASTER KEY FACTORY DEFAULT: PROCESSOR-SPECIFIC ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select KEY MANAGEMENT. 4.) Choose the ENTER PIN MASTER KEY option. DESCRIPTION: IMPORTANT: The PIN MASTER KEY must be entered before the PIN Working key.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS The CHECK DIGIT that appears after all parts of the PIN MASTER KEY have been entered is similar to the checksum that is used to verify that the data programmed into a memory device such as an EPROM is correct. The CHECK DIGIT can be verified by doing a RECEIPT PRINTER TEST from the DIAGNOSTICS Menu and comparing the PIN MASTER KEY CHECK DIGIT on the printout to the original receipt printout from the initial terminal setup.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: INJECT MASTER KEY FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select KEY MANAGEMENT. 4.) Choose the INJECT MASTER KEY option. DESCRIPTION: The INJECT MASTER KEY function is used in conjunction with a PC (Personnel Computer) and a special floppy disk to inject the master key from the PC into one or more terminals.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: ENTER MAC WORKING KEY FACTORY DEFAULT: PROCESSOR-SPECIFIC ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select KEY MANAGEMENT. 4.) Choose the ENTER MAC WORKING KEY option. DESCRIPTION: MAC is an acronym for Message Authentication Code. The MAC WORKING KEY is used to verify messages to and from the terminal.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS The CHECK DIGIT that appears after all parts of the MAC WORKING KEY have been entered is similar to the checksum that is used to verify that the data programmed into a memory device such as an EPROM is correct. The CHECK DIGIT can be verified by doing a RECEIPT PRINTER TEST from the DIAGNOSTICS Menu and comparing the MAC WORKING KEY CHECK DIGIT on the printout to the original receipt printout from the initial terminal setup.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: ENTER PIN WORKING KEY FACTORY DEFAULT: PROCESSOR-SPECIFIC ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select KEY MANAGEMENT. 4.) Choose the ENTER PIN WORKING KEY option. DESCRIPTION: NOTE: The PIN WORKING KEY was referred to as the COMMS KEY in previous versions of ATM software.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS The CHECK DIGIT that appears after all parts of the PIN WORKING KEY have been entered is similar to the checksum that is used to verify that the data programmed into a memory device such as an EPROM is correct. The CHECK DIGIT can be verified by doing a RECEIPT PRINTER TEST from the DIAGNOSTICS Menu and comparing the PIN WORKING KEY CHECK DIGIT on the printout to the original receipt printout from the initial terminal setup.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: DOWNLOAD WORKING KEYS FACTORY DEFAULT: PROCESSOR-SPECIFIC ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select KEY MANAGEMENT. 4.) Choose the DOWNLOAD WORKING KEYS option. DESCRIPTION: The WORKING KEYS are the MAC and PIN WORKING KEYS, as described earlier.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: TELEPHONE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select TELEPHONE. DESCRIPTION: The TELEPHONE function is used to set up parameters that control telephone communications between the Cash Dispenser and the Processor. The following parameters are accessed through this function. 1.) 2.) 3.) 4.) 5.) 6.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: PRIMARY NUMBER FACTORY DEFAULT: NONE ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select TELEPHONE. 4.) Select the PRIMARY NUMBER option. DESCRIPTION: The Cash Dispenser communicates to your host processor over a dial up phone line. The phone number of the processor must be entered before live transactions can be done.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: BACKUP NUMBER FACTORY DEFAULT: NONE ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select TELEPHONE. 4.) Select the BACKUP NUMBER option. DESCRIPTION: The Cash Dispenser communicates with your Processors’ host computer over a dial up phone line. Some processors allow a backup phone number to try if the primary number fails to connect.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: DATAPAK ACCESS CODE FACTORY DEFAULT: OFF ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select TELEPHONE. 4.) Select DATAPAK ACCESS CODE. DESCRIPTION: NOTE: This feature is only available for the Triton Standard Canadian version of ATM operating software.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: PREDIAL ON/OFF FACTORY DEFAULT: OFF ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select TELEPHONE. DESCRIPTION: This function allows you to turn on or off the PREDIAL feature.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: COMPUSERVE ID FACTORY DEFAULT: NONE ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select TELEPHONE. 4.) Select the COMPUSERVE ID option. DESCRIPTION: The CompuServe Network is used by some processors to route transactions.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: MODEM SETUP FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select TELEPHONE. 4.) Select the MODEM SETUP option. DESCRIPTION: Selecting the MODEM SETUP OPTION from the TELEPHONE screen allows the terminal operator to select the following parameters: 1.) 2.) 3.) 4.) 5.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: DIAL MODE FACTORY DEFAULT: ‘DTMF’ ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select TELEPHONE. 4.) Select the MODEM SETUP option. 5.) Select DIAL MODE. DESCRIPTION: The modem is configured to dial in either the touch-tone mode (DTMF), or in the rotary (PULSE) mode. Consult with the local phone company to determine which option is supported.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: DIAL RATE FACTORY DEFAULT: ‘FAST’ ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select TELEPHONE. 4.) Select the MODEM SETUP option. 5.) Select DIAL RATE. DESCRIPTION: The internal modem can be configured to send dial tones at one of three speeds. The possible values are FAST (75 milliseconds), MED. (150 ms), and SLOW (255 ms).
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: BAUD RATE FACTORY DEFAULT: ‘1200’ ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select TELEPHONE. 4.) Select the MODEM SETUP option. 5.) Select BAUD RATE. DESCRIPTION: The bit rate of the modem can be controlled with this function. The rate can be set to 2400 or 1200 bits per second (bps). The default rate depends on your processor.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: MODEM SETUP STRING FACTORY DEFAULT: MODEM-SPECIFIC ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select TELEPHONE. 4.) Select the MODEM SETUP option. 5.) Select MODEM SETUP STRING. DESCRIPTION: If special circumstances require a nonstandard modem configuration, a Hayes-compatible setup string can be sent to the modem when it is initialized.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: RESET/TEST MODEM FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Select TELEPHONE. 4.) Select the MODEM SETUP option. 5.) Select RESET/TEST MODEM. DESCRIPTION: This function is used to reset and test the internal modem.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: MORE (TERMINAL PARAMETERS) FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. DESCRIPTION: Selecting the MORE TERMINAL PARAMETERS option from the TERMINAL PARAMETERS allows the terminal operator or a service technician to view or change the following: 1.) 2.) 3.) 4.) 5.) 6.) 7.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: ADJUST CONTRAST FACTORY DEFAULT: CONTRAST: Mid-Range ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Choose ADJUST CONTRAST. DESCRIPTION: This feature allows the terminal operator to adjust the contrast of the display.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: RECEIPT OPTION FACTORY DEFAULT: DISABLED ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Choose RECEIPT OPTION. DESCRIPTION: This feature allows the customer to select the option of receiving or not receiving a receipt at the completion of a transaction.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: TRITON CONNECT FACTORY DEFAULT: DISABLED ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Choose TRITON CONNECT. DESCRIPTION: Selecting the TRITON CONNECT function allows the terminal operator to set up the following parameters associated with Triton Connect: 1.) 2.) 3.) 4.) 5.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: PRIMARY NUMBER FACTORY DEFAULT: NONE ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Select TRITON CONNECT. 5.) Choose PRIMARY NUMBER. DESCRIPTION: The PRIMARY NUMBER function is used to enter the number that the terminal can use for calling back the Triton Connect Host Computer.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: BACKUP NUMBER FACTORY DEFAULT: NONE ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Select TRITON CONNECT. 5.) Choose BACKUP NUMBER. DESCRIPTION: The BACKUP NUMBER function is used to enter a backup number that the terminal can use for calling back the Triton Connect computer.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: ALARM NUMBERS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Choose TRITON CONNECT. 5.) Choose ALARM NUMBERS. DESCRIPTION: In some applications the terminal monitoring organization may require different telephone numbers for alarm reporting purposes.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: PRIMARY ALARM NUMBER FACTORY DEFAULT: NONE ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Select TRITON CONNECT. 5.) Select ALARM NUMBERS. 6.) Choose PRIMARY. DESCRIPTION: The PRIMARY ALARM NUMBER function is used to enter the telephone number that the terminal can use for calling back the Triton Connect Host Computer.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: BACKUP ALARM NUMBER FACTORY DEFAULT: NONE ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Select TRITON CONNECT. 5.) Select ALARM NUMBERS. 6.) Choose BACKUP. DESCRIPTION: The BACKUP ALARM NUMBER function is used to enter a backup telephone number that the terminal can use for calling back the Triton Connect computer.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: ENABLE/DISABLE CALL BACK FACTORY DEFAULT: ENABLED ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Select TRITON CONNECT. DESCRIPTION: Normally, when the Triton Connect Host Computer contacts a terminal, it will hang up and wait for the terminal to CALL BACK. This is done for security reasons.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: ENABLE/DISABLE TRITON CONNECT FACTORY DEFAULT: DISABLED ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Select TRITON CONNECT. DESCRIPTION: If the Triton Connect feature has been ACTIVATED (using the ACTIVATE function), this function can be used to ENABLE or DISABLE Triton Connect access to the terminal.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: ATM MONITORING FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Select ATM MONITORING. DESCRIPTION: The ATM Monitoring screen provides access to the following functions: 1.) STATUS MONITORING.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: STATUS MONITORING FACTORY DEFAULT: DISABLED ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Select ATM MONITORING. 5.) Select STATUS MONITORING. DESCRIPTION: STATUS MONITORING is a feature that is available with selected processor software.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: HEARTBEAT MESSAGE FACTORY DEFAULT: DISABLED ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Select ATM MONITORING. 5.) Select HEARTBEAT MESSAGE. DESCRIPTION: The HEARTBEAT MESSAGE feature is designed to provide a means of reporting communications system status to the host processor.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS Once the Heartbeat Message call feature is enabled at the terminal, an internal timer will be initialized to the number of minutes set in the DELAY PERIOD parameter at system power-up and after a reset. This timer is restarted each time a call is made to the host.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS Terminal is Turned Off or Power Has Failed If the terminal is turned off, no calls will be made. While an obvious point, it means that for this feature to be of any value, the terminal must always remain on. Communications System Has Failed A failure of any piece of the communications system will result in missed calls. This includes the terminal modem, the phone line to the terminal, and any intermediate telecommunications providers.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: AD SCREENS FACTORY DEFAULT: ENABLED ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Select AD SCREENS. DESCRIPTION: The AD SCREENS function causes the display on an idle terminal to alternate between the WELCOME SCREEN and a screen containing graphics and text elements.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: COMMUNICATION HEADER FACTORY DEFAULT: PROCESSOR-SPECIFIC ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 3.) Select COMMUNICATION HEADER. DESCRIPTION: The COMMUNICATION HEADER is an optional feature that is only applicable to certain processors.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: MORE (TERMINAL PARAMETERS) FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Select MORE. DESCRIPTION: This screen allows you to select additional terminal parameters functions. The functions available are ALARM THRESHOLDS and VIEW/MODIFY OPTIONS.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: ALARM THRESHOLDS FACTORY DEFAULT: OFF ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Select MORE. 5.) Select ALARM THRESHOLDS. DESCRIPTION: This function allows you to turn on or off the LOW CASH THRESHOLD, JOURNAL THRESHOLD, and SCHEDULED JOURNAL features. 1.) LOW CASH THRESHOLD.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SET LOW CASH THRESHOLD FACTORY DEFAULT: 0 ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Select MORE. 5.) Select ALARM THRESHOLDS. 6.) Select SET LOW CASH THRESHOLD. DESCRIPTION: This function allows you to enter the number of bills that will act as a low cash threshold.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SET JOURNAL THRESHOLD FACTORY DEFAULT: 0 ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Select MORE. 5.) Select ALARM THRESHOLDS. 6.) Select SET JOURNAL THRESHOLD. DESCRIPTION: This function allows you to enter the number of journal entries that will act as a threshold.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SET SCHEDULED JOURNAL FACTORY DEFAULT: 0 ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Select MORE. 5.) Select ALARM THRESHOLDS. 6.) Select SET SCHEDULED JOURNAL.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: VIEW/MODIFY OPTIONS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Select MORE. 5.) Select VIEW/MODIFY OPTIONS. DESCRIPTION: The VIEW/MODIFY OPTIONS FUNCTION provides access to terminal parameters for setting the following: 1.) ACTIVATE (A selected feature.) 2.) DEACTIVATE (A selected feature.) 3.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: ACTIVATE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Select MORE. 5.) Select VIEW/MODIFY OPTIONS. 6.) Choose ACTIVATE. DESCRIPTION: To activate a FEATURE an activation code must be obtained from the Triton Systems, Inc., Technical Support Department. When calling Triton Systems Inc.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: DEACTIVATE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Select MORE. 5.) Select VIEW/MODIFY OPTIONS. 6.) Choose DEACTIVATE. DESCRIPTION: To DEACTIVATE a Feature (such as Feature 00 - Triton Connect), select the DEACTIVATE option from the FEATURE menu.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SELECT FEATURE NUMBER FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Select SET TERMINAL PARAMETERS. 3.) Choose MORE. 4.) Select MORE. 5.) Select VIEW/MODIFY OPTIONS. 6.) Choose SELECT FEATURE NUMBER. DESCRIPTION: Selects the feature number to examine or to activate/deactivate. For example, entering the numbers “00” selects the Triton Connect feature.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: DATE / TIME FUNCTIONS FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Choose DATE / TIME FUNCTIONS. DESCRIPTION: This screen provides a menu of functions related to configuration of date and time parameters for the Cash Dispenser: 1.) SET DATE FORMAT.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SET DATE FORMAT FACTORY DEFAULT: MM/DD/YY ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Choose DATE / TIME FUNCTIONS. 3.) Choose SET DATE FORMAT. DESCRIPTION: This function provides a way to change the date format the terminal uses when printing a date field on receipts and reports. Press the button next to the desired option to activate that format.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SET DATE / TIME FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Choose DATE/TIME FUNCTIONS. 3.) Choose SET DATE / TIME DESCRIPTION: The Cash Dispenser contains an internal clock that maintains the date and time, even when power is disconnected from the unit. Press SET DATE to begin the date entry process. Press SET TIME to begin the time entry process.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SET DATE FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Choose DATE/TIME FUNCTIONS. 3.) Select SET DATE / TIME. 4.) Select SET DATE.. DESCRIPTION: Press SET DATE to begin the date entry process. The date is entered in the form ‘MM/DD/YY’ (month, day, year). Do not enter the ‘/’ characters separating the fields, just the fields themselves.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: SET TIME FACTORY DEFAULT: N/A ACCESS INSTRUCTIONS: 1.) Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu. 2.) Choose DATE/TIME FUNCTIONS. 3.) Select SET DATE / TIME. 4.) Select SET TIME... DESCRIPTION: The time is entered in the form ‘HH:MM:SS’ (hours, minutes, seconds). Do not enter the ‘:’ characters separating the fields, just the fields themselves. Press CLEAR to erase everything and start over.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: TRANSACTION TYPES FACTORY DEFAULT: ON ACCESS INSTRUCTIONS: 1.) Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNCTIONS screen. 2.) Select TRANSACTION TYPES. DESCRIPTION: This function allows you to turn on or off the availability of the two transaction types: TRANSFERS and BALANCE INQUIRIES. When a transaction type is turned ON, the terminal will provide that option to the customer.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 5 - MANAGEMENT FUNCTIONS FUNCTION: ACCOUNT TYPES FACTORY DEFAULT: ON ACCESS INSTRUCTIONS: 1.) Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNCTIONS screen. 2.) Select ACCOUNT TYPES. DESCRIPTION: This function allows you to turn on or off the availability of two account types: SAVINGS and CREDIT CARD. When an account type is turned ON, the terminal will provide that option to the customer.
SECTION 6 MAINTENANCE
MAKO CASH DISPENSER OPERATION MANUAL SECTION 6 - MAINTENANCE *** WARNING *** No attempt should be made by the user to repair or service the unit! Any such attempt may damage the unit and will void the warranty. CLEANING THE ENCLOSURE The Mako Dispenser front panel is highly durable, resisting scratches and finger smudges. However, occasional cleaning of the front panel and the plastic enclosure may be desirable. A soft dry or slightly damp cloth may be used for cleaning.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 6 - MAINTENANCE REPLENISHING THE RECEIPT PAPER NOTE: This operation can be completed with the AC Power applied to the Terminal 1. This operation can be completed with the power on. Open the top of the Terminal by unlocking the top enclosure and pulling the hinged door forward. Figure 6-2. Cut any paper between the roll and the printer feed path with scissors. 2. Remove any paper that remains in the paper path as follows: a.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 6 - MAINTENANCE 3. Push the paper spool (or partial roll of paper) from its location in Figure 6-4A to the position shown in Figure 6-4B. Figure 6-4B The Paper Spool in position for removal. Figure 6-4A. Paper Spool in its normal operating position. 4. Remove the paper spool from the paper support bracket by pulling the slotted small end of the spool out of the bracket. 5. Remove the tab securing the end of the new paper roll to itself.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 6 - MAINTENANCE 6. Place the paper roll and paper spool back on the paper bracket by sliding the small slotted end of the spool into the large hole in the bracket as shown in Figure 6-6A. Push the paper and spool into the operating position to lock them in place as seen in Figure 6-6B. Figure 6-6A. Placing the paper roll and spool on the paper bracket. Figure 6-6B. Paper roll and spool in place for operation. Insert end of paper here. 7.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 6 - MAINTENANCE THIS PAGE INTENTIONALLY LEFT BLANK. TRITON SYSTEMS, INC.
SECTION 7 JOURNAL ENTRIES
MAKO CASH DISPENSER OPERATION MANUAL SECTION 7 - JOURNAL ENTRIES JOURNAL ENTRIES Journal entries are printed on a per transaction basis. Each new entry begins with a blank line. The following is an example of a typical journal entry. In the case of a communications error, most of this information is omitted and an error code would be printed.
SECTION 8 ERROR RECOVERY
MAKO CASH DISPENSER OPERATION MANUAL SECTION 8 - ERROR RECOVERY INTRODUCTION The Mako Dispenser operating system determines the operational status of each of its components by routinely performing a system status check. A status check is performed: 1.) 2.) 3.) 4.) During power up. Once every forty seconds while the dispenser is not in use. Before leaving the Management Functions main menu screen. After every transaction. Figure 8-1. The “Out of Service“ display.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 8 - ERROR RECOVERY AC POWER Switch Figure 8-2. The location of the AC POWER Switch. RESETTING THE CASH DISPENSER In the “OUT OF SERVICE” mode of operation the dispenser will not respond to any inputs to the keypad or card reader. Figure 8-3. The RESET ERROR/MANAGEMENT Menu. Try to return the dispenser to normal operation by performing a RESET. To do this, turn the AC Power Switch (shown in Figure 8-2) OFF for a few seconds, then turn it back ON.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 8 - ERROR RECOVERY After resetting the Dispenser, the RESET ERROR/MANAGEMENT Menu (refer to Figure 8-3.) is displayed on the LCD display screen. This menu allows you to perform two actions: 1.) Enter MANAGEMENT mode. 2.) RESET the error that caused the OUT OF SERVICE condition. After selecting the RESET ERROR option, and if no additional error conditions exist, the CUSTOMER WELCOME screen should appear.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 8 - ERROR RECOVERY TABLE 8-1 ERROR RECOVERY PROCEDURES Error/Status C ode Meaning Recommended Actions Turn off the Dispenser and open the security container. Inspect the dispensing mechanism feed path for jammed currency and currency sticking together. Clear the feed path as needed. 33 Dispenser detected no notes fed in three tries; cassette is probably empty. Remove and inspect the cassette for damage that will prevent it from dispensing properly.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 8 - ERROR RECOVERY TABLE 8-1 ERROR RECOVERY PROCEDURES Error/Status C ode Meaning Recommended Actions 34 Mistracked note at feed. See Recommended Actions for Error Code 33. 35 Mistracked note at double detect. See Recommended Actions for Error Code 33. 36 Mistracked note at exit. See Recommended Actions for Error Code 33. 37 Dispenser detected 5 or 6 note width errors in one dispense. See Recommended Actions for Error Code 33. 38 Blocked exit.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 8 - ERROR RECOVERY TABLE 8-1 ERROR RECOVERY PROCEDURES Error/Status C ode Meaning Recommended Actions 42 Timing wheel error. See Recommended Actions for Error Code 39. 44 Bad roller profile. See Recommended Actions for Error Code 39. 45 Diverter error. See Recommended Actions for Error Code 39. 46 Exit quantified. See Recommended Actions for Error Code 39. 47 Note missing at double detect. See Recommended Actions for Error Code 39.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 8 - ERROR RECOVERY TABLE 8-1 ERROR RECOVERY PROCEDURES Error/Status C ode Meaning Recommended Actions 54 Operation timeout. See Recommended Actions for Error Code 39. 55 RAM corruption. See Recommended Actions for Error Code 39. 56 Link Error See Recommended Actions for Error Code 39. 128 Error in reply from the dispenser mechanism. See Recommended Actions for Error Code 39. 129 No response from the dispenser mechanism.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 8 - ERROR RECOVERY TABLE 8-1 ERROR RECOVERY PROCEDURES Error/Status C ode Meaning Recommended Actions Open the top enclosure of the Dispenser. Carefully clear the paper path with a business card or some similar object. With the aid of the paper feed switch feed cleanly cut paper through the printer and cutter mechanisms. 138 Print failure while printing to the receipt printer. Press the RESET switch.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 8 - ERROR RECOVERY TABLE 8-1 ERROR RECOVERY PROCEDURES Error/Status C ode Meaning Recommended Actions 147 Error in reply from electronic journal. See Recommended Actions for Error Code 136. 148 Write to electronic journal failed. See Recommended Actions for Error Code 136. 149 Read from electronic journal failed. See Recommended Actions for Error Code 136. 150 Status command to electronic journal failed. See Recommended Actions for Error Code 136.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 8 - ERROR RECOVERY TABLE 8-1 ERROR RECOVERY PROCEDURES Error/Status C ode Meaning Recommended Actions 152 Electronic journal corrupt. See Recommended Actions for Error Code 136. 153 Electronic journal mode. See Recommended Actions for Error Code 136. 154 Unknown electronic journal status. See Recommended Actions for Error Code 136. 155 Electronic journal modify record failure. See Recommended Actions for Error Code 136.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 8 - ERROR RECOVERY TABLE 8-1 ERROR RECOVERY PROCEDURES Error/Status C ode Meaning Recommended Actions Open the security cabinet. Remove the cassette. 182 Add currency to the cassette as needed. Dispenser contains a low amount of currency; no more dispensing Place the casssette in the dispenser mechanism allowed. and close the security enclosure. Follow the Recommended Actions for Error Code 136. 183 Receipt printer paper low. Add paper as needed.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 8 - ERROR RECOVERY TABLE 8-1 ERROR RECOVERY PROCEDURES Error/Status C ode Meaning Recommended Actions 185 Phone number not configured. Refer to Section 3, Operation and Setup, and Section 5, Management Functions, for procedures for checking and setting this parameter. 186 Bill size not configured correctly. Refer to Section 3, Operation and Setup, and Section 5, Management Functions, for procedures for checking and setting this parameter.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 8 - ERROR RECOVERY TABLE 8-1 ERROR RECOVERY PROCEDURES Error/Status C ode Meaning Recommended Actions 196 Card Reader Failure. Contact your service organization. 197 Dispenser detected a blocked Stacker during a dispense. Contact your service organization. 198 Dispenser fed note into Stacker, but did not detect note going into Stacker. Contact your service organization. 199 Cash Dispenser Width Errors. Contact your service organization.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 8 - ERROR RECOVERY TABLE 8-2 MAKO DISPENSER ERROR CODES E CODE S 1* S2*** X X X X X X X X X ERROR DESCRIPTION 1 = STACKER BLOCKED. 1 = LOW NOTE. NUMBER OF NOTES BELOW 30-50. S 3* 1 = BIN EMPTY. S 4* 1 = NOTE JAM. S 5* 1 = NOTE FED BUT DID NOT ENTER STACKER. S 6* 1 = EXTRA NOTE FED INTO STACKER. S7** 1 = FIVE OR SIX WIDTH ERRORS IN ONE DISPENSE. S8** 1 = FIVE OR SIX DOUBLE-DETECT ERRORS IN ONE DISPENSE.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 8 - ERROR RECOVERY TABLE 8-3 MISCELLANEOUS ERROR CODES Error/Status C ode Meaning Recommended Actions 1 Timeout Contact your service provider for assistance. 3 BGD_NOANSWER Contact your service provider for assistance. 4 Error in modem data Contact your service provider for assistance. 6 BGD_NODIALTONE Contact your service provider for assistance. 7 BGD_BUSY Contact your service provider for assistance.
SECTION 9 CUSTOMER TRANSACTIONS
MAKO CASH DISPENSER OPERATION MANUAL SECTION 9 - CUSTOMER TRANSACTIONS INTRODUCTION The daily operation of the Mako Terminal is quite simple and straightforward. Once the terminal has been properly configured, in most cases the only management functions that will be used on a regular basis are the CLOSE functions. This section discusses the day-to-day operation of the terminal from a customer standpoint.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 9 - CUSTOMER TRANSACTIONS Customer inserts card at Welcome Screen. Surcharge message may appear here... Customer removes card. Customer enters PIN. Customer Selects the Withdrawal Transaction. Customer selects an Account. Customer selects a Fast Cash Amount. OR... ...Customer selects OTHER and enters a custom amount. OTHER... ... OR Surcharge message may appear here. Withdrawal Request sent to Host for processing. Welcome Screen appears.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 9 - CUSTOMER TRANSACTIONS Customer inserts card at Welcome Screen. Customer enters PIN. Customer removes card. Customer selects the TRANSFER FUNDS Transaction. Customer selects type of Transfer. Customer enters amount of Transfer. Transfer Request sent to Host for processing. Welcome Screen appears. Terminal ready for next transaction. Figure 9-2. Transfer Transaction. TRITON SYSTEMS, INC.
MAKO CASH DISPENSER OPERATION MANUAL SECTION 9 - CUSTOMER TRANSACTIONS Customer inserts card at Welcome Screen. Customer enters PIN. Customer removes card. Customer selects the CHECK ACCOUNT BALANCE Transaction. Customer selects an Account. Balance Request sent to Host for processing. Welcome Screen appears. Terminal ready for next transaction. Figure 9-3. Balance Inquiry Transaction. TRITON SYSTEMS, INC.
APPENDIX A MECHANICAL COMBINATION LOCK INSTRUCTIONS
MAKO CASH DISPENSER OPERATION MANUAL APPENDIX A - MECHANICAL COMBINATION LOCK INSTRUCTIONS ABOUT THE DIAL There are two marks on the dial ring (see drawing). The index at the top is used for opening the lock, The index 30 degrees to the left is used only when changing the combination. The dial should always be turned slowly and evenly. A revolution is counted each time the selected number is aligned with the opening index. DO NOT TURN THE DIAL BACK TO COMPENSATE FOR OVER DIALING A NUMBER.
MAKO CASH DISPENSER OPERATION MANUAL APPENDIX A - MECHANICAL COMBINATION LOCK INSTRUCTIONS CHANGING THE COMBINATION Select three new numbers. DO NOT use any number between 1 and 20 for the last number. For maximum security, do not use numbers that end in 0 or 5, and do not use numbers in sequence: e.g., ’27-48-86' is not as good as ’27-86-48". Perform the following steps: 1. 2. 3.
APPENDIX B ELECTRONIC COMBINATION LOCK INSTRUCTIONS
MAKO CASH DISPENSER OPERATION MANUAL APPENDIX B - ELECTRONIC COMBINATION LOCK INSTRUCTIONS ENTERING THE COMBINATION The electronic lock combination consists of six digits. Upon arrival, the combination of the lock should already be set at 1-2-3-4-5-6. After installation on the safe has been completed, enter the preset combination and check for proper operation. After each keypress, the lock will beep. After the final digit has been entered, the lock will beep twice, and the open period will begin.
APPENDIX C WARRANTY AND REPAIR POLICIES/PROCEDURES
MAKO CASH DISPENSER OPERATION MANUAL APPENDIX C - WARRANTY AND REPAIR POLICIES/PROCEDURES Notices Copyright ©1998 - Triton Systems, Inc.; 21405 B Street; Long Beach, MS 39560 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Triton Systems, Inc. The information in this publication has been carefully checked and is believed to be accurate.
MAKO CASH DISPENSER OPERATION MANUAL APPENDIX C - WARRANTY AND REPAIR POLICIES/PROCEDURES TRITON SYSTEMS, Inc. Warranty Statement Parts Only Limited Manufacturer’s Warranty tm Triton Systems, Inc. warrants the components of each Model 9600 Series Cash Dispenser, MAKO Cash Dispenser tm and SuperScrip Scrip Terminal, excluding software and related documentation, against any defect in materials and/ or workmanship for a period of 13 months from the shipping date.
MAKO CASH DISPENSER OPERATION MANUAL APPENDIX C - WARRANTY AND REPAIR POLICIES/PROCEDURES Other Claims Shipping Damage All equipment is shipped FOB, Triton’s facilities. The organization or individual who has purchased the equipment assumes responsibility for the equipment once it leaves Triton’s facilities.
MAKO CASH DISPENSER OPERATION MANUAL APPENDIX C - WARRANTY AND REPAIR POLICIES/PROCEDURES Triton’s Technical Services Department The primary purpose of the Technical Services Department is to provide assistance to customers in the operation, trouble shooting, and repair of equipment manufactured by Triton. A toll-free phone number (1-800-259-6672) is provided for convenience. The Technical Services Department operates to serve our customers.
MAKO CASH DISPENSER OPERATION MANUAL APPENDIX C - WARRANTY AND REPAIR POLICIES/PROCEDURES CONTACT INFORMATION TRITON SYSTEMS, INC. 21405 B STREET LONG BEACH, MS 39560 Sales: (800) 367-7191 (228) 868-1317 (228) 868-0437 FAX Service: (800) 259-6672 (228) 868-0859 FAX TRITON SYSTEMS, INC.
INDEX
MAKO CASH DISPENSER OPERATION MANUAL INDEX A ACCOUNT NUMBER 7-2 ACCOUNT TYPE 2-4 ACCOUNT TYPES 5-129 ACCOUNT TYPES 2-4 ACTIVATE 5-120 AD SCREENS 5-112 AD SCREENS 2-7 ADJUST VOLUME/CONTR 5-97 ADMINISTRATION PASSWORD 5-36 ADMINISTRATION PASSWORD 5-3 ADMINISTRATION PASSWORD 5-2 ALARM THRESHOLDS 5-115 ALARM THRESHOLDS 2-4 AMERICANS WITH DISABILITIES ACT 3-3 AMOUNT DISPENSED 7-2 AMOUNT REQUESTED 7-2 ATM MONITORING 5-107 AUTHORIZATION NUMBER 7-2 B BACKUP NUMBER 5-86 BACKUP NUMBER, TRITON CONNECT 5-101, 5104 BAL
MAKO CASH DISPENSER OPERATION MANUAL INDEX ENGLISH/INGLES 5-27 ENTER COMMS. KEY 5-83 ENTER LEVEL PRIZE MSG. 5-43 ENTER MASTER KEY 5-76 ENTER MKEY INDEX 5-74, 5-79, 5-81 ENTER QTY. IN CASSETTE 5-13 ENTER RANDOM PRIZE MSG.
MAKO CASH DISPENSER OPERATION MANUAL INDEX MASTER PASSWORD 5-35, 5-36 MASTER PASSWORD 3-5, 3-6, 5-35 MAXIMUM AMOUNT 5-69 MAXIMUM AMOUNT 3-7 MAXIMUM AMOUNT 3-7 MEDIA CONDITION 4-2 MEMORY EXPANSION MODULES 2-6 MENU BASED OPERATION 3-2 MENU-BASED OPERATION 3-2 MODEM SETUP 5-90 MODEM SETUP STRING 5-94 MODEM SPEAKER ON/OFF 5-24 MONETARY SUPPORT 2-6 MORE (TERMINAL PARAMETERS) 5-114 MORE DIAGNOSTICS 5-22 MORE TERMINAL PARAMETERS 5-96 MULTIPLE AMOUNT 5-70 N NEW FEATURES 2-2 NEW OR UNCIRCULATED CURRENCY 4-2 O OUT
MAKO CASH DISPENSER OPERATION MANUAL INDEX SPANISH/ESPANOL 5-28 STATUS 5-16 STATUS CHECK 8-2 STATUS MONITORING 5-108 STATUS MONITORING 2-5 STORE MESSAGE 5-48, 5-55 STORE MESSAGE 3-8 STORE MESSAGE 2-8 SURCHARGE AMOUNT 5-66 SURCHARGE LOCATION 5-63 SURCHARGE MESSAGES 5-50 SURCHARGE MODE 3-6, 3-7, 5-60 SURCHARGE MODE 3-6 SURCHARGE OWNER 5-48, 5-53 SURCHARGE OWNER 3-8 SURCHARGE OWNER 3-8 SURCHARGE PERCENT 5-61 T TELEPHONE 5-84, 5-87, 5-88 TELEPHONE BACKUP NUMBER 5-86 TELEPHONE NUMBER 3-6 TELEPHONE PRIMARY NUMB
