manual
Triton Systems ©
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such as a cabinet head or main cabinet body, damaged in transit. If the Merchandise receives structural damage
during transit and the Merchandise is deemed inoperable upon receipt, the Manufacturer will ship replacement
Merchandise as soon as possible.
Aer inspection and unboxing of the replacement Merchandise, the Purchaser should reuse the packaging mate-
rials from the replacement Merchandise to package the return. e Manufacturer requests pictures of the pack-
aged return prior to pick-up to ensure adequate protection and to support a potential shipping damage claim
occurring during return transit, if applicable. e Purchaser is billed for the replacement Merchandise when
shipped. e Manufacturer will repair the damaged Merchandise upon receipt and credit the Purchaser’s account
for the full purchase price of the damaged Merchandise, minus the cost of returning the Merchandise to a “like
new” condition, at its discretion.
Should the Merchandise incur damage in the process of shipment or delivery to the place of destination, the
Manufacturer recommends the following course of action.
• Inspect each carton and pallet (if applicable) for damage immediately upon receipt. If detected, notify the
driver before he or she departs and take pictures of the damage to the carton and/or pallet (i.e. punctures,
creases, snapped banding, cracked boards, etc.).
• Open the carton and inspect the Merchandise with the driver present. If the Merchandise is deemed inoper-
able, refuse the shipment. Otherwise, take pictures of the damaged area(s). e driver may call the shipping
company to initiate a claim.
• If no obvious damage is detected to the Merchandise, still denote “Potential Shipping Damage” and/or mark
the appropriate box on the delivery receipt in the event the damage may be concealed. Concealed damage
must be reported within 7 days of receipt and cannot move from the original ship to location to initiate a
claim with the carrier.
• Notify CSS at 1.866.787.4866 to report the concern, establish disposition, and email pictures. Maintain the
original packaging for inspection by the shipping company.
• Leave the damaged Merchandise as received until inspected by the carrier.
When a Purchaser species a preferred carrier, the Manufacturer strongly recommends reviewing the carrier’s
policies and procedures regarding ling shipping damage claims prior to the selection.
TRITON RETURN POLICY
e Purchaser must adhere to the following guidelines when returning components under warranty.
• All returns require a Return Merchandise Authorization (RMA) obtained through Tech Support or CSS.
Merchandise received in without an RMA are subject to return without processing of the warranty claim.
• Components must be returned in proper packaging. Damage resulting from improper packaging is subject
to additional fees or return without processing of the warranty claim.
• Merchandise altered or modied outside the specications set forth by the Manufacturer or Triton may not
be accepted as a warranty return. Incomplete components (parts missing) may not be accepted as valid war-
ranty returns. Triton reserves the nal right in determining acceptance of a warranty claim.
• Merchandise received in not originally obtained through Triton or Triton or installed in the unit the Pur-
chaser initiated the warranty claim will be returned without processing.
• Merchandise returned under warranty must be equivalent to the advanced replacement components. If not,
the warranty claim may be denied or the Purchaser invoiced the dierence in value. e Purchaser is notied
of the option(s) prior to nal disposition.
In addition to warranty returns, Triton oers a limited return program for unused Merchandise. Acceptance is
determined on the condition, age, and reason for returning the Merchandise. Triton charges a restocking fee to
cover the handling, testing, and verication of the returned Merchandise, at its discretion.
• A 10% restocking fee is charged if the Merchandise is returned in the original manufacturer’s packaging
unopened.