manual

MODEL 91XX/97XX CONFIGURATION MANUAL
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to be shipped as soon as possible. The purchaser will be billed for the
replacement unit. Triton’s Repair Technicians will. repair the damaged
unit after it is returned to our facilities. We will credit the purchaser’s ac-
count for the full purchase price of the damaged unit, minus the cost of
returning the unit to ‘like new” condition. Under no circumstances does
Triton authorize anyone to complete structural damage repairs in the field.
Therefore, we will not ship primary structural parts, such as a cabinet
head or main cabinet body for repair in the field.
Authorized Installation and Service Providers
Triton Systems utilizes several nation-wide and regional authorized third
party maintenance providers. All miniATM Cash Dispensers must be
installed and serviced by service technicians certified by Triton. This
includes authorized third party service technicians and technicians who
have been factory trained by Triton to service miniATM equipment. In-
stallation or repairs attempted by unauthorized service technicians auto-
matically voids the warranty on the product.
Please contact Triton Systems’ Technical Services Department at (800)
259-6672 for a list of our third party service providers and/or to obtain
information on the requirements and procedures for becoming a certified
Triton service technician.
Triton’s Technical Services Department
The primary purpose of the Technical Services Department is to provide
assistance to customers in the operation, trouble shooting, and repair of
equipment manufactured by Triton. A toll-free phone number (1-800-259-
6672) is provided for convenience.
The Technical Services Department operates to serve our customers. The
staff is trained to follow our policies and procedures to ensure fair and
uniform treatment of all our customers.
Automated Voice Mail System
Our goal is to have a ‘live’ person answer 100% of all incoming calls (dur-
ing regular support hours). On occasion, however, call loads may exceed
the capacity of the staff. When this occurs, an automated voice mail sys-
tem will answer the call, indicate to the caller that all Technical Support
Specialists are busy assisting others, and ask the caller to leave detailed
information about the nature of the call.
Should it become necessary to leave a voice mail message, the caller