Owner`s manual

19
Service
YourTrippLiteproductiscoveredbythewarrantydescribedinthismanual.Avariety
ofExtendedWarrantyandOn-SiteServiceProgramsarealsoavailablefromTrippLite.
Formoreinformationonservice,visitwww.tripplite.com/support.Beforereturningyour
productforservice,followthesesteps:
1. Review the installation and operation procedures in this manual to insure that the
service problem does not originate from a misreading of the instructions.
2.Iftheproblemcontinues,donotcontactorreturntheproducttothedealer.
Instead,visitwww.tripplite.com/support.
3.Iftheproblemrequiresservice,visitwww.tripplite.com/supportandclickthe
ProductReturnslink.FromhereyoucanrequestaReturnedMaterialAuthorization
(RMA)number,whichisrequiredforservice.Thissimpleon-lineformwillaskfor
yourunit’smodelandserialnumbers,alongwithothergeneralpurchaser
information.TheRMAnumber,alongwithshippinginstructionswillbeemailedto
you.Anydamages(direct,indirect,specialorconsequential)totheproduct
incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is
notcoveredunderwarranty.ProductsshippedtoTrippLiteoranauthorized
TrippLiteservicecentermusthavetransportationchargesprepaid.MarktheRMA
numberontheoutsideofthepackage.Iftheproductiswithinitswarrantyperiod,
enclose a copy of your sales receipt. Return the product for service using an
insured carrier to the address given to you when you request the RMA.
13-04-262-93323D-EN.indd 19 5/10/2013 3:02:52 PM