User's Manual
Table Of Contents
- Part A – Preface
- Safety Information
- Revision History
- Important Information
- Compliance Information
- Part B – Feature Overview
- Introduction
- Features and Benefits
- Q Data Radio Range
- Part C – System Topologies & Operating Modes
- System Topologies
- Operating Modes
- Part D – Feature Detail
- Hardware
- Efficiency and Bandwidth
- Connectivity
- Ease of Use
- Security
- Part E – Radio Planning and Design
- Radio Path analysis
- BER & Fade Margin
- Radio Accessories
- RF Feeders and Protection
- Part F – Quick Reference Guide
- Introduction
- Half Duplex Radio - QR450
- Full Duplex Radio - QB450
- Hot Standby Half Duplex Radio - QP450
- Hot Standby Full Duplex Radio - QH450
- LED indicators
- Connecting Antennas
- Communication Ports
- Activating Transmitter
- Factory Default
- Digital I/O
- Connecting to Web User Interface (WUI)
- Resolving Ethernet Connection Issues
- Part G– Quick Start Guide
- Step-by-Step Point to Point Setup
- Step-by-Step eDiags Setup
- System Topology Configuration
- Serial and MODBUS
- Single Frequency (Simplex) Mode
- E-Series Emulation Mode
- Part H – Advanced
- Connectivity
- Ease of Use
- Security
- Part I – Installation & Commissioning
- Optimising the Antenna for Rx Signal
- Commissioning
- Part J – Firmware Updating and Maintenance
- Firmware Updating
- Global Firmware Updating
- Fuse Replacement - QR450
- Part K – Open Source License Acknowledgements
- Part L – Support Options
138 Document Number: 0100SM1401 Issue: 05-15
Part L - Support Options
Part L – Support Options
When e-mailing questions to our support staff, make sure you tell us the exact model number (and serial number if
possible) of the Trio equipment you are working with. Include as much detail as possible about the situation including radio
configuration files and system diagrams, also any tests that you have done which may help us to better understand the issue.
If possible, include your telephone contact information should we wish to further clarify any issues.
Technical Support: The Americas, Europe, Middle East, Asia
Available Monday to Friday 8:00am - 6:30pm Eastern Time
Toll free within North America: 1-888-226-6876
Direct Worldwide: +1-613-591-1943
Email: SupportTRSS@schneider-electric.com
Technical Support: Australia
Inside Australia: 1300 369 233
Email: au.help@schneider-electric.com
© 2015 Schneider Electric. All rights reserved. Schneider Electric is a trademark owned by Schneider Electric Industries SAS
or its affiliated companies. All other trademarks are the property of their respective owners - May 2015. Document number
0100SM1401