User's Manual

TrimTrac ProE Locator Technical Manual v2.0e xiv
Minimum Information Required for Technical Assistance
If you or a user reports difficulty with a TrimTrac ProE locator (i.e. no GPS fixes, not
communicating, LED not working, etc.), it is helpful to retrieve directly from the unit all
current configuration settings and the message log. In some cases, a more detailed debug
log file is required to trouble shoot communications related issues.
Please provide the requested information and follow the procedures described below:
1. Unit IMEI number
2. Name of SIM Card Carrier
Using a Provisioning Module
1. Insert the Provisioning Module in the TrimTrac ProE and connect to it via
HyperTerminal.
2. In HyperTerminal under the “Transfer” menu, select “Capture Text” and
name a file to which the data from the TrimTrac ProE will be saved.
3. To retrieve the configuration and message log, do one of the following:
a. In the HyperTerminal window, type the following AT commands in order:
ATI
AT+CTKC?
AT+CTKF?
AT+CTKJ?
AT+CTKG?
AT+CTKK?
AT+CTKP?
AT+CTKX?
AT+CTKY?
AT+CTKZ?
AT+CTKO?
b. Rather than repeatedly typing these commands, they can be typed once
and saved as a text file. Then use the “Send Text File” command under
the HyperTerminal “Transfer” menu to send the text file to the TrimTrac
ProE.
3. Send the resulting file as an email attachment to your Trimble technical support
representative.