User's Manual

Juno SA Handheld User Guide 71
Troubleshooting 6
Windows Mobile Device Center
Problem Cause Solution
Windows Mobile Device
Center will not connect
to the handheld.
The connection is not
initiated automatically.
Disconnect the USB cable from the computer and then
reconnect the handheld to the computer.. Alternatively, in
the Windows Mobile Device Center software on the office
computer, select Mobile Device Settings / Connection
Settings.
The Windows Mobile
Device Center software
does not recognize the
Juno SA handheld.
Restart the office computer. Disconnect the USB cable from
the handheld, reset it (see Resetting the handheld,
page 31) and then reconnect the cable to the handheld.
The connection is not
enabled in Windows
Mobile Device Center
on the computer.
In the Windows Mobile Device Center software on the
office computer, click Mobile Device Settings / Connection
Settings. Make sure that the Allow USB connection check
box is selected from the drop-down list.
The connection is not
enabled on the
handheld.
On the handheld, tap / Programs / ActiveSync / Menu /
Connections. Make sure that the Synchronize all PCs using
this connection check box is selected, and that the correct
option is selected.
The handheld
connection settings
conflict with network
settings or VPN client
software.
If you are using the USB data cable, use the USB to PC
utility to change the connection method the handheld uses
to connect to the Windows Mobile Device Center on the
computer. Tap / Settings / Connections / USB to PC
Utility. Clear the Enable advanced network functionality
check box.
The handheld stops using the default RNDIS method to
connect to the Windows Mobile Device Center.