User's Manual

6 Troubleshooting
70 Juno SA Handheld User Guide
Connection issues
ActiveSync technology
Problem Cause Solution
ActiveSync
technology will not
connect to the
handheld.
The connection is not
initiated automatically.
Disconnect the USB cable from the computer and then
reconnect the handheld to the computer. Alternatively, in the
ActiveSync technology on the office computer, select
File / Connection Settings and then tap
Connect.
ActiveSync does not
recognize the Juno SA
handheld.
Restart the office computer.Disconnect the USB cable from the
handheld, reset it (see Resetting the handheld, page 31) and
then reconnect the handheld to the computer.
An incompatible version
of ActiveSync
technology is installed.
ActiveSync version 4.5 and later is compatible with the Juno SA
handheld. If version 4.5 or later of the ActiveSync technology is
not installed on the office computer, you can download the
latest version from the Microsoft website at
www.microsoft.com/windowsmobile/activesync/default.mspx.
The connection is not
enabled in ActiveSync
on the computer.
In the ActiveSync technology on the office computer, click
File / Connection Settings. Make sure that the Allow USB
connections check box is selected from the drop-down list.
The connection is not
enabled in ActiveSync
on the handheld.
On the handheld, tap / Programs / ActiveSync / Menu /
Connections. Make sure that the Synchronize all PCs using this
connection check box is selected, and that the correct option is
selected.
The handheld
connection settings
conflict with network
settings or VPN client
software.
If you are using the USB data cable, use the USB to PC utility to
change the connection method the handheld uses to connect
to ActiveSync on the computer. Tap / Settings /
Connections / USB to PC Utility. Clear the Enable advanced
network functionality check box.
The handheld stops using the default RNDIS method to
connect to the ActiveSync technology.