User's Manual

7 Troubleshooting
102 Juno Series User Guide
Connection issues
ActiveSync technology
Problem Cause Solution
ActiveSync
technology will not
connect to the
handheld.
The connection is not
initiated automatically.
Disconnect the USB cable from the computer and then
reconnect the handheld to the computer. Alternatively, in the
ActiveSync software on the office computer, select
File / Connection Settings and then tap
Connect.
ActiveSync does not
recognize the Juno
series handheld.
Restart the office computer.Disconnect the USB cable from the
handheld, reset it (see Resetting the handheld, page 30) and
then reconnect the handheld to the computer.
An incompatible version
of ActiveSync software
is installed.
ActiveSync version 4.5 and later is compatible with the Juno
series handheld. If version 4.5 or later of the ActiveSync
software is not installed on the office computer, you can install
it from the Juno Series Getting Started Disc.You can also
download the latest version from the Microsoft website at
www.microsoft.com/windowsmobile/activesync/default.mspx.
The connection is not
enabled in ActiveSync
on the computer.
In the ActiveSync software on the office computer, click
File / Connection Settings. If you are using:
• the support module, make sure that the Allow USB
connections check box is selected from the drop-down list.
• a Bluetooth connection, make sure that the correct port for
Bluetooth is selected. Then open the Bluetooth control on
the handheld. In the Devices tab, tap the partnership and
in the services list make sure that the ActiveSync check box
is selected.
The connection is not
enabled in ActiveSync
on the handheld.
On the handheld, tap / Programs / ActiveSync / Menu /
Connections. Make sure that the Synchronize all PCs using this
connection check box is selected, and that the correct option is
selected.
The handheld
connection settings
conflict with network
settings or VPN client
software.
If you are using the USB data cable, use the USB to PC utility to
change the connection method the handheld uses to connect
to ActiveSync on the computer. Tap / Settings /
Connections / USB to PC Utility. Clear the Enable advanced
network functionality check box.
The handheld stops using the default RNDIS method to
connect to the ActiveSync software.