User's Manual

Table Of Contents
8 Troubleshooting
124 GeoExplorer 6000 Series User Guide
Internal cellular modem connections
Problem Cause Solution
Can't download data. Your account has no
remaining credit.
Contact your cellular provider to ensure that your account
has sufficient credit.
Can't connect. The phone is turned off. Turn on the phone using the Wireless Manager.
The connection is
incorrectly configured.
Check your APN and connection settings with your
provider.
Cellular service is
unavailable.
Check that the phone is within range of receiving strong
enough signals to connect. Move to a location with
stronger cellular reception. Check with your cellular
provider that coverage is available in your region.
Can't set up a
connection.
SIM card is missing. Insert SIM card.
SIM card is locked. Check the PIN security: tap / Settings / Personal /
Phone, and select the Security tab.
3G/GSM selection is
incorrect for your
cellular provider.
Check your settings: tap / Settings / Personal / Phone,
and select the 3G tab. Set the 3G/GSM Selection to Auto.