User's Manual

Table Of Contents
8 Troubleshooting
122 GeoExplorer 6000 Series User Guide
Bluetooth wireless technology
Problem Cause Solution
The handheld cannot
discover a nearby
Bluetooth device.
The integrated
Bluetooth radio is not
activated.
The handheld’s Bluetooth radio has been deactivated. If
Bluetooth wireless technology is allowed where you are
working, use the Radio Activation Manager software to
re-activate the radio (see Deactivating the integrated Wi-
Fi and Bluetooth radios, page 9).
The device is out of
range.
Move the devices closer to each other and then scan
again.
Bluetooth wireless
technology is not
enabled on one or both
devices.
Make sure that the Bluetooth radio is turned on, on both
the handheld (see page 82) and the other Bluetooth
device.
The device has not been
made Discoverable.
Make sure that the Bluetooth device has been made
Discoverable.
The COM port that you
assigned to a serial port
service is not available in
your application.
The application cannot
recognize ports if they
are added after the
application opens.
Exit from the application, add the port and then run the
application again.
The Bluetooth
connection fails while in
use.
The Bluetooth device has
moved out of range.
Move the devices closer to each other. The devices should
reconnect automatically. If they do not, select the
Bluetooth device in the Devices tab. Tap and hold the
device name and then select Delete. Tap New to discover
the device again.
The Bluetooth radio has
lost the connection.
Turn off the Bluetooth radio on the handheld and then
turn on the Bluetooth radio (see page 82).
Bluetooth file transfer
interrupts the
connection.
When you transfer large image or data files, other
Bluetooth connections may stop responding. To avoid
problems, close other Bluetooth connections before
transferring large files.
An error message reports
“Problem with
Bluetooth Hardware”.
The integrated
Bluetooth radio may
have been deactivated.
Use the Radio Activation Manager to reactivate the
Bluetooth radio (see Deactivating the integrated Wi-Fi
and Bluetooth radios, page 9).