User's Manual

Table Of Contents
8 Troubleshooting
120 GeoExplorer 6000 Series User Guide
Keypad issues
Connection issues
ActiveSync technology
Problem Cause Solution
Pressing the
application key does
not activate the
function shown on the
tile above it.
The hardware application
key has been programmed
to run another program or
to perform another action.
Do one of the following:
Tap the touchscreen tile to activate the function shown
on the tile.
Re-program the application key to perform the same
action as the touchscreen tile. To do this, tap /
Settings / Personal / Buttons, select the button to
reprogram and then select <Left Softkey> or <Right
Softkey>.
Problem Cause Solution
ActiveSync technology
will not connect to the
handheld.
The connection is not
initiated automatically.
In the ActiveSync technology dialog on the office computer,
select File / Connection Settings and then tap
Connect.
ActiveSync does not
recognize the GeoExplorer
6000 series handheld.
Disconnect the handheld from the office computer. Restart
the office computer. Reset the handheld (see Resetting the
handheld, page 33) and then reconnect the handheld to the
office computer.
An incompatible version of
ActiveSync technology is
installed.
ActiveSync version 4.5 and later is compatible with the
GeoExplorer 6000 series handheld. If version 4.5 or later of
the ActiveSync software is not installed on the office
computer, you can install it from the GeoExplorer 6000
series Getting Started Disc.You can also download the latest
version from the Microsoft website at
www.microsoft.com/windowsmobile/activesync/default.msp
x.
The connection is not
enabled in ActiveSync on the
computer.
In the ActiveSync technology dialog on the office computer,
click File / Connection Settings. If you are using:
a USB cable, make sure that the Allow USB connections
check box is selected from the drop-down list.
a Bluetooth connection, make sure that the correct port
for Bluetooth is selected. Then open the Bluetooth
control on the handheld. In the Devices tab, tap the
partnership and in the services list make sure that the
ActiveSync check box is selected.
The connection is not
enabled in ActiveSync on the
handheld.
On the handheld, tap / ActiveSync / Menu /
Connections. Make sure that the Synchronize all PCs using
this connection check box is selected, and that the correct
option is selected.
The handheld connection
settings conflict with
network settings or VPN
client software.
If you are using a USB cable, use the USB to PC utility to
change the connection method the handheld uses to
connect to ActiveSync on the computer. Tap / Settings /
Connections / USB to PC Utility. Clear the Enable advanced
network functionality check box.
The handheld stops using the default RNDIS method to
connect to the ActiveSync technology.