User's Manual

Table Of Contents
8 Troubleshooting
118 GeoExplorer 6000 Series User Guide
Power issues
Problem Cause Solution
The handheld does not
turn on.
The battery is flat. Recharge or swap the battery (see page 27 or page 29).
The screen is blank. The handheld is turned
off.
Press the
Power button to turn on the handheld.
The handheld has locked
up.
Reset the handheld (see Resetting the handheld,
page 33).
The handheld is not
charging.
The internal temperature
has risen above the
allowed maximum (40 °C
or 104 °F) for charging the
battery.
Do one or all of the following:
Turn off the integrated radios before charging the
handheld.
Suspend the handheld before charging.
Remove the handheld from any external heat
sources (for example, sunlight). The handheld will
automatically start charging again when the
internal temperature has dropped below the range
for charging the battery.
The battery power
percentage bar does not
appear in the Power
control.
The battery has 0%
power.
Recharge the battery (see page 25). Once the battery
level is above 0%, the battery power percentage bar
reappears. Tap / Settings / System / Power / Battery
to view the level of power remaining in the battery.
Under some circumstances
the AC adapter may be
faintly audible at close
proximity.
The AC adapter is a highly
efficient Energy Star V
adapter which is required
to operate at very low
audible duty cycles when
unloaded so as not to
waste energy.
There is no safety issue related to the faint noise. In the
event of a disconcerting noise, disconnect the mains
adapter from the mains as soon as a battery charge is
complete.
The charge level of the
battery drops when the
handheld is turned off.
The handheld was left in
Suspend mode or was left
fully charged for a long
duration.
Before storing the handheld, completely shut down the
handheld (see Turning on and turning off the
handheld, page 31). Then store the handheld as
recommended (see Storing the handheld, page 20).
The handheld was left in
suspend mode with a
wireless radio turned on.
Before suspending the handheld, use the Wireless
Manager to turn off all wireless radios.
Make sure that all the radios are turned off after
suspending the handheld. If a radio is still active,the
Wireless LED will flash once every four seconds.